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Inside sales agent skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
E. Duff Wrobbel Ph.D.,
Sonya DiPalma Ph.D.
Below we've compiled a list of the most critical inside sales agent skills. We ranked the top skills for inside sales agents based on the percentage of resumes they appeared on. For example, 17.4% of inside sales agent resumes contained customer service as a skill. Continue reading to find out what skills an inside sales agent needs to be successful in the workplace.

15 inside sales agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how inside sales agents use customer service:
  • Coordinated and Enhanced the perfect enrollment process through executing on company objectives while providing excellent customer service.
  • Worked simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems.

2. Health Insurance

Here's how inside sales agents use health insurance:
  • Managed telephone sales on individual health insurance.
  • Subject matter expert in the health insurance industry (Medicare and ACA).

3. Life Insurance

Here's how inside sales agents use life insurance:
  • Analyzed life insurance needs and financial goals for individuals and business owners and provided customized solutions that addressed their specific needs.
  • Persuaded key decision makers in small to mid-level organizations to deduct health/life insurance premiums products through payroll deductions.

4. Work Ethic

Here's how inside sales agents use work ethic:
  • Showed strong work ethic, often working extended hours to provide extra coverage and close additional sales.
  • Utilized interpersonal communication skills and professional work ethic to deliver high quality sales.

5. Schedule Appointments

Here's how inside sales agents use schedule appointments:
  • Persuaded homeowners to schedule appointments for home improvement projects.

6. Insurance Products

Here's how inside sales agents use insurance products:
  • Advised buyers on the insurance products they may want or need, state insurance requirements and coverage limits.
  • Assisted customers with supplemental insurance products and delivered presentations to business owners and human resources representatives for corporate insurance programs.

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7. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside sales agents use crm:
  • Promoted to West territory, while collecting critical prospect information and recording it accurately into our CRM system.
  • Supervised customer experience and satisfaction with business accounts and returning customers through newly developed Customer Relationship Management (CRM) Program.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how inside sales agents use phone calls:
  • Answer inbound phone calls in an attempt to sell dish and internet services to potential customers.
  • Receive inbound phone calls from AARP members requesting insurance while meeting monthly quality metrics.

9. Excellent Organizational

Here's how inside sales agents use excellent organizational:
  • Self-motivated, adaptable and have excellent organizational, communication and planning skills.
  • Fast paced environment requiring excellent organizational skills and high levels of productivity.

10. Customer Inquiries

Here's how inside sales agents use customer inquiries:
  • Addressed billing questions, customer inquiries and resolved claim issues in a timely manner
  • Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts.

11. Reservations

Here's how inside sales agents use reservations:
  • Converted inquiries into reservations using positive sales techniques.
  • Follow up with Reservations with either a fax or via email.

12. Inbound Sales

Here's how inside sales agents use inbound sales:
  • Manage 50 - 75 inbound sales call per day while maintaining positive close ratio & activation requirement
  • Consult with business owners and decision makers daily with outbound and inbound sales calls.

13. Customer Satisfaction

Here's how inside sales agents use customer satisfaction:
  • Educated customers on features and benefits of products to improve customer satisfaction.
  • Ensured customer satisfaction while promoting loyalty.

14. Inbound Calls

Here's how inside sales agents use inbound calls:
  • Answered inbound calls regarding order placement and resolved any delivery issues.
  • Received inbound calls from potential customers in which I had to sell and convince into buying our product.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales agents use outbound calls:
  • Enter leads and place outbound calls to follow up with assigned leads via telephone and email cross-sell and up-sell.
  • Prepared quotes for new and existing clients and made follow up outbound calls to those B2B customers.
top-skills

What skills help Inside Sales Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What inside sales agent skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What soft skills should all inside sales agents possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about inside sales agent

List of inside sales agent skills to add to your resume

The most important skills for an inside sales agent resume and required skills for an inside sales agent to have include:

  • Customer Service
  • Health Insurance
  • Life Insurance
  • Work Ethic
  • Schedule Appointments
  • Insurance Products
  • CRM
  • Phone Calls
  • Excellent Organizational
  • Customer Inquiries
  • Reservations
  • Inbound Sales
  • Customer Satisfaction
  • Inbound Calls
  • Outbound Calls
  • Cross-Selling
  • Sales Process
  • Booking
  • Sales Pipeline
  • ISA
  • Cold Calls
  • Outbound Sales
  • Order Entry
  • Sales Support
  • Product Knowledge
  • Lead Management
  • MLS
  • Upselling
  • Customer Accounts
  • Customer Calls
  • Search Engine Marketing
  • Customer Retention
  • Sales Floor
  • Medicare Advantage
  • Customer Orders
  • Annuities
  • Close Rate
  • Sales Orders
  • Inventory Control
  • Customer Issues
  • ADT
  • Customer Relations
  • Customer Complaints
  • Sales Contracts
  • Open Houses

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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