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Become An Inside Sales Consultant

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Working As An Inside Sales Consultant

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • $55,730

    Average Salary

What Does An Inside Sales Consultant Do At Heartland Payment Systems, Inc.

* Market Heartland products via phone, email, and other screen sharing technologies on a daily basis.
* Build long-term relationships with business partners in specified regions and in office.
* Provide complete digital account information for boarding clients which includes eSignature, eCopies of financials, and managing electronic customer reporting and onboarding.
* Gain customer loyalty; possess personal connections with accounts; ask for references; prevent customer attrition; serve as a trusted advisor; generate repeat business.
* Demonstrate market and industry knowledge; maintain status as a student of specific industry; articulate changing market and products and solutions; leverage leading edge terminology; explain complex concepts to all levels in customer orgs based on domain knowledge

What Does An Inside Sales Consultant Do At Windstream Communications

* Handle inbound calls in a call center environment
* Resolve customer inquiries and billing issues as well as product and service concerns
* Explain and sell products and services to new and existing customers
* Access and update customer accounts through computer-based systems while speaking to the customer
* Gain and maintain product and service knowledge
* Have working knowledge of telephony technology and keep current with industry changes
* Perform other duties as assigned

What Does An Inside Sales Consultant Do At DXC Technology

* Participates in development of account sales strategy & quota setting
* Locates individual sales opportunities
* Researches and begins to understand the client’s industry, and develops a core understanding of client business needs and challenges.
* Shares marketing intelligence internally
* Analyzes and understands win/loss results for assigned accounts
* Utilizes the support of presales and specialists, depending on account coverage, to locate and share client opportunities
* Responsible for pipeline and forecast discipline in accordance with sales DXC business processes
* Acts as a first interface for assigned accounts in collaboration with members of global business teams
* Acts as team member by providing information, analysis and recommendations in support of team efforts
* Searches for and secures transactional business needs of existing clients
* Contributes to sales policy and strategy for assigned business segment
* Develops key relationships within DXC and Client organization
* Understands our Alliance Partner capability and engages the DXC Alliance Team
* Protects DXC’s position and focuses on generating new business
* Meets/Exceeds quota goals

What Does An Inside Sales Consultant Do At Johnstone Supply-B & F

* Identifies customers’ product needs and coordinates execution of orders.
* Insures customers are provided competitive pricing for all jobs, sometimes involving coordination with the Purchasing Department for vendor negotiations.
* Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
* Setup and maintain customer files.
* Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
* Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
* Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
* Partners with customers, vendors, other department team members, and the Accounting Department to resolve all customer service issues.
* Shares market and competitor information with all applicable channels within the organization while establishing relationships and working partnerships.
* Determines replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements.
* Provides customer product and service needs by performing such tasks as identifying products using computer, catalog, telephone or other reference sources.
* Recommends and orders both catalog-listed and unlisted products for customers; recognizes products most commonly purchased by customers, resolves commonly-encountered technical problems, responds to incoming sales calls, makes outgoing customer sales or service calls and addresses customer complaints.
* Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer customer questions.
* Processes customer transactions by entering and printing quotes.
* Ensures desired level of profitability is obtained by: consistently following the pricing structure established for the company; achieving sales targets; and following established sales process.
* Maintains knowledge of HVAC/R fundamentals and product lines (features, function, use and benefits of Johnstone products, vendors carried and their respective lines) staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.
* Participates in both staff and customer training for new and existing product lines.
* Additional duties will be assigned as needed.
* May serve as initial point of contact for new customers and sales activities.
* May research, source, order and purchase special orders and non-catalog items.
* May act as liaison between outside sales representatives and assist with research, price checking and order placing

What Does An Inside Sales Consultant Do At M & T Bank

* Call on prospective clients to develop new Merchant Services business.
* Work with Relationship Managers, Business Bankers, and Branch Managers to develop sales proposals and sell merchant services.
* Keep business partners abreast of sales activities and pipeline status.
* Provide timely implementation of new accounts won by accurate and thorough completion of required documentation.
* Identify cross sell opportunities and refer business to internal partners.
* Manage merchant risk in underwriting and account maintenance efforts.
* Determine and respond to risk levels of prospective and existing clients.
* Work independently to prepare merchant services sales presentations and proposals presenting product benefits and M&T Bank’s value proposition.
* Work under general supervision, and in accordance with bank policies, to recommend pricing and participate in pricing decisions.
* Assist sales manager in executing sales strategies, meeting department goals, day to day operations, and administration of work flow.
* Provide training and coaching to less experience staff.
* Perform on-going training of business partners on Merchant Services products in order to increase their effectiveness as referral sources.
* Maintain departmental reports utilizing Enterprise Relationship Management (ERM)
* Perform other tasks and responsibilities upon request.
* Nature and Scope:
* The position is responsible for actively contributing to the development, expansion and maintenance of the bank’s Merchant Services business.
* The position requires a strong understanding of merchant risk with demonstrated proficiency in determining and responding to risk levels of prospect and existing clients

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How To Become An Inside Sales Consultant

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.

Education

A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.

Training

Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.

Advancement

Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Inside Sales Consultant jobs

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Top Skills for An Inside Sales Consultant

CustomerServiceTerritoryOnlineSalesforceCRMOutboundCallsColdCallsMonthlySalesGoalsMonthlySalesQuotasInternetNewAccountsNewCustomersCustomerSatisfactionProductKnowledgeSalesProcessBusinessDevelopmentSalesRepresentativesCustomerBaseRealEstateAgentsKeyDecisionMakers

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Top Inside Sales Consultant Skills

  1. Customer Service
  2. Territory
  3. Online
You can check out examples of real life uses of top skills on resumes here:
  • Provide sales assistance and customer service to a broad range of government and civil businesses in Washington, DC.
  • Worked closely with Marketing and IT Departments using compiled data and research to increase customer base in assigned territory.
  • Present solutions by delivering customized online demonstrations aligned with client's requirements.
  • Communicated ongoing sales activity utilizing Salesforce.com.
  • Utilized CRM data to deliver critical insights into trends and profiles, developing targeted programs for businesses to increase revenue opportunities.

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