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Inside sales consultant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical inside sales consultant skills. We ranked the top skills for inside sales consultants based on the percentage of resumes they appeared on. For example, 10.3% of inside sales consultant resumes contained crm as a skill. Continue reading to find out what skills an inside sales consultant needs to be successful in the workplace.

15 inside sales consultant skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside sales consultants use crm:

Entered booking information into The Cruise Web's CRM system, as well as the cruise line booking engines.
Accessed multiple proprietary CRM systems to establish, retrieve, and update client records.

2. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how inside sales consultants use salesforce:

Composed proposals and service contracts to build and secure a growing client base using SalesForce.
Communicated ongoing sales activity utilizing Salesforce.com.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales consultants use outbound calls:

Maintained total production above 100 calls per day (including over 60 outbound calls).
Answered inbound calls and initiated outbound calls assisting customers with various issues and inquiries.

4. Telemarketing

Here's how inside sales consultants use telemarketing:

Answered 80+ calls per hour while telemarketing through the use of automated dialing Doss system.
Performed inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.

5. Customer Orders

Here's how inside sales consultants use customer orders:

Prepared and assessed estimates and quotes for customer orders.
Tracked customer orders and shipment using SAP computer program

6. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how inside sales consultants use product knowledge:

Provide product knowledge for kitchen/bath refacing and closet/garage organization systems.
Maintained current product knowledge, ensuring accurate product selection.

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7. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how inside sales consultants use cold calls:

Conducted extensive cold calling and connected/engaged with clients to ensure satisfaction.
Conducted cold calls to assigned target accounts and utilized strong customer service skills to sell services and overall product value.

8. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how inside sales consultants use customer relationships:

Developed customer relationships with school Chairperson and other school personnel by providing sales support and services needed.
Acquired new accounts, prepared proposals, developed customer relationships, and managed accounts.

9. Email Marketing

Here's how inside sales consultants use email marketing:

Increased clientele via cold calling and email marketing campaigns.

10. Sales Process

Here's how inside sales consultants use sales process:

Developed inside sales processes using strategic methodologies for strategic sales practices.
Executed and fully documented sales process according to protocol.

11. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how inside sales consultants use account management:

Partner with account management to develop marketing materials in conjunction with pricing and advertising tools.
Work cross functionally with Account Management and Channel Marketing to meet customer needs and generate more revenue.

12. Inbound Calls

Here's how inside sales consultants use inbound calls:

Serviced 60-75 inbound calls per day for business and consumer clientele to determine appropriate Internet application(s).
Received inbound calls from customers requesting several distinct lengths, widths, and weights, of steel products.

13. Sales Cycle

Here's how inside sales consultants use sales cycle:

Lead potential customers through sales cycle determining which product is the best fit for them.
Employed a consultative sales approach from start to end of sales cycle.

14. Lead Generation

Here's how inside sales consultants use lead generation:

Utilized Lead Generation Technology, Self Generation and Prospecting / Recruiting Techniques.
Managed federal government lead generation campaigns.

15. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how inside sales consultants use phone calls:

Initiated phone calls and provided exceptional communication daily.
Answered inbound phone calls to sell food packages, programs, and other nutritional products to potential clients.

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What skills help Inside Sales Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on inside sales consultant resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What inside sales consultant skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young inside sales consultants need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an inside sales consultant stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all inside sales consultants possess?

John Cicala Ph.D.

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.

Do you want to know more?

List of inside sales consultant skills to add to your resume

The most important skills for an inside sales consultant resume and required skills for an inside sales consultant to have include:

CRM
Salesforce
Outbound Calls
Telemarketing
Customer Orders
Product Knowledge
Cold Calls
Customer Relationships
Email Marketing
Sales Process
Account Management
Inbound Calls
Sales Cycle
Lead Generation
Phone Calls

PowerPoint
Business Development
Strong Work Ethic
Customer Accounts
Sales Objectives
Sales Consultants
Sales Support
Customer Satisfaction
Medicare
Sales
Market Research
Upselling
Customer Retention
Cross-Selling
Sales Pipeline

Revenue Growth
Trade Shows
C-Level
Sales Strategies
Business Sales
Client Relationships
Saas
Sales Presentations
Sales Quota
ROI
Customer Inquiries
Repeat Business
Order Entry
Lead Management
Sales Reps

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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