What does an inside sales consultant do?
An inside sales consultant is responsible for selling goods and services of the company to the business customers and clients. Inside sales consultants assist the marketing and sales team in strategizing techniques to promote the products and attract consumers, generating more revenue resources for the business. They also handle client accounts and resolve sales discrepancies. An inside sales consultant respond to customers' inquiries and concerns about the services of the company, facilitating sales distribution and handling complaints accordingly.
Inside sales consultant responsibilities
Here are examples of responsibilities from real inside sales consultant resumes:
- Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
- Operate as inside sales consultant, primarily in areas of customer relations, sales/service support, coordinating production and transportation scheduling
- Present ADT security systems presentations to those businesses by reviewing their needs for security.
Inside sales consultant skills and personality traits
We calculated that 10% of Inside Sales Consultants are proficient in CRM, Salesforce, and Outbound Calls. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Physical stamina.
We break down the percentage of Inside Sales Consultants that have these skills listed on their resume here:
- CRM, 10%
Entered booking information into The Cruise Web's CRM system, as well as the cruise line booking engines.
- Salesforce, 6%
Composed proposals and service contracts to build and secure a growing client base using SalesForce.
- Outbound Calls, 6%
Maintained total production above 100 calls per day (including over 60 outbound calls).
- Telemarketing, 5%
Answered 80+ calls per hour while telemarketing through the use of automated dialing Doss system.
- Customer Orders, 5%
Prepared and assessed estimates and quotes for customer orders.
- Product Knowledge, 4%
Provide product knowledge for kitchen/bath refacing and closet/garage organization systems.
"crm," "salesforce," and "outbound calls" are among the most common skills that inside sales consultants use at work. You can find even more inside sales consultant responsibilities below, including:
Customer-service skills. The most essential soft skill for an inside sales consultant to carry out their responsibilities is customer-service skills. This skill is important for the role because "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." Additionally, an inside sales consultant resume shows how their duties depend on customer-service skills: "develop proposals and conduct sales presentations for target customers. "
Interpersonal skills. Another essential skill to perform inside sales consultant duties is interpersonal skills. Inside sales consultants responsibilities require that "wholesale and manufacturing sales representatives must be able to work well with many types of people." Inside sales consultants also use interpersonal skills in their role according to a real resume snippet: "employed excellent interpersonal and customer service skills with both internal and external customers. "
Physical stamina. inside sales consultants are also known for physical stamina, which are critical to their duties. You can see how this skill relates to inside sales consultant responsibilities, because "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." An inside sales consultant resume example shows how physical stamina is used in the workplace: "conducted a minimum of 2 sales presentations per week by physical visits to customer locations. "
Self-confidence. A big part of what inside sales consultants do relies on "self-confidence." You can see how essential it is to inside sales consultant responsibilities because "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." Here's an example of how this skill is used from a resume that represents typical inside sales consultant tasks: "assisted new associates with the development of sales strategies aimed at gaining and retaining confidence. "
The three companies that hire the most inside sales consultants are:
- Danaher56 inside sales consultants jobs
- Coverall17 inside sales consultants jobs
- Gypsum Management and Supply9 inside sales consultants jobs
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Compare different inside sales consultants
Inside sales consultant vs. Consultant and sales representative
A consultant and sales representative's role is to perform research and analysis to devise strategies for reaching sales targets and optimal services. Aside from providing consultations and business plans, they may also represent the company by reaching out to clients through calls and correspondence. They may offer products and services to secure sales, answer inquiries, and even arrange appointments to discuss and negotiate deals. Furthermore, as a consultant and sales representative, it is essential to build positive relationships with clients in adherence to the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of an inside sales consultant are more likely to require skills like "zoom," "salesforce," "roofing," and "telemarketing." On the other hand, a job as a consultant and sales representative requires skills like "business relationships," "strong presentation," "energy efficiency," and "sales revenue." As you can see, what employees do in each career varies considerably.
Consultants and sales representative tend to make the most money working in the technology industry, where they earn an average salary of $234,866. In contrast, inside sales consultants make the biggest average salary, $63,859, in the media industry.The education levels that consultants and sales representative earn slightly differ from inside sales consultants. In particular, consultants and sales representative are 2.6% more likely to graduate with a Master's Degree than an inside sales consultant. Additionally, they're 0.4% more likely to earn a Doctoral Degree.Inside sales consultant vs. Sales development representative
A sales development representative qualifies leads at the sales funnel's initial stages. Sales development representatives need to conduct research for prospective clients and qualify the leads before handing them to the sales team. They develop sales strategies to attract buyers or solicit potential customers. They need to build relationships with their customers to determine their needs and qualify the viability of interests to drive sales. Also, they collaborate with the sales executives making certain that corporate targets and goals are met.
In addition to the difference in salary, there are some other key differences worth noting. For example, inside sales consultant responsibilities are more likely to require skills like "crm," "salesforce," "roofing," and "customer orders." Meanwhile, a sales development representative has duties that require skills in areas such as "sdr," "customer service," "account executives," and "linkedin." These differences highlight just how different the day-to-day in each role looks.
Sales development representatives may earn a lower salary than inside sales consultants, but sales development representatives earn the most pay in the start-up industry with an average salary of $54,512. On the other hand, inside sales consultants receive higher pay in the media industry, where they earn an average salary of $63,859.sales development representatives earn similar levels of education than inside sales consultants in general. They're 0.6% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Inside sales consultant vs. Sales agent
A sales representative is responsible for offering goods and services to potential and existing clients. Sales representatives must display a strong knowledge of the company's products to assist customers with their inquiries and concerns. A sales representative should have exceptional communication skills and extensive knowledge of the sales industry to deliver sales pitches and negotiate pricing offers with the clients. Sales representatives must also keep themselves updated with the current market trends to provide service recommendations, improving their sales to increase revenues.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from inside sales consultant resumes include skills like "crm," "zoom," "salesforce," and "roofing," whereas a sales agent is more likely to list skills in "customer service," "life insurance," "insurance products," and "work ethic. "
When it comes to education, sales agents tend to earn similar degree levels compared to inside sales consultants. In fact, they're 0.3% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Inside sales consultant vs. Associate sales representative
The duties of an associate sales representative depend on one's line of work or industry of employment. Their responsibilities typically revolve around reaching out to clients through calls or door-to-door visits, offering products and services, collecting payments, addressing issues and concerns, and performing corrective measures when necessary. An associate sales representative often has a quota and deadline to reach; therefore, it is essential to be sales driven and goal-oriented. Furthermore, one must adhere to the policies and regulations of the company.
Even though a few skill sets overlap between inside sales consultants and associate sales representatives, there are some differences that are important to note. For one, an inside sales consultant might have more use for skills like "zoom," "salesforce," "roofing," and "telemarketing." Meanwhile, some responsibilities of associate sales representatives require skills like "work ethic," "patients," "excellent interpersonal," and "excellent organizational. "
In general, associate sales representatives earn the most working in the health care industry, with an average salary of $56,246. The highest-paying industry for an inside sales consultant is the media industry.In general, associate sales representatives hold similar degree levels compared to inside sales consultants. Associate sales representatives are 0.6% more likely to earn their Master's Degree and 0.6% more likely to graduate with a Doctoral Degree.Types of inside sales consultant
Updated January 8, 2025
