Inside sales coordinator job description

We heard you knock!

$1,000 dollar sign-on bonus!!

Job Purpose:
The Inside Sales Coordinator is responsible for the execution of timely and accurate processing of customer quote orders, order entry, and claims for the complete line of Masonite Arch - US Wood Door products.

Main Responsibilities:
Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIsFollow up to ensure that customer issues are resolved both promptly and thoroughly Research customer complaints, documenting accordingly in quality system Directly assist customer with resolution based results Research delivery and/or invoicing discrepancies; issue credit and/or returns accordingly Issue Return Goods Authorizations with an approval level up to $2,000Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIsComplete the order entry process with a high degree of accuracy for orders Communicate clearly and professionally Maintain appropriate Inside Sales controls and documentation Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience Follow all Company related safety/environmental rules and regulations Perform other duties as assigned by the Inside Sales Supervisor to ensure a positive customer experience Maintain a working environment that encourages and supports collaboration and team work

Education:
High School Education required, Associate's Degree or higher preferred

Experience:
2-3 Years of previous experience in Inside Sales including order entry required. Relevant experience in manufacturing, call center, or building supplies industry preferred Solid demonstration of professional Telephone EtiquetteProduct knowledge as it relates to the Building Material and/or Door industry Ability to work independently and effectively in a fast paced team environment Strong decision making and analytical skills Excellent phone and written communication skills Excellent PC skills in Microsoft applications Strong ability to multi-task while maintaining a high level of attention to detail Organizational skills with the ability to maintain detailed records Ability to establish and continually develop professional relationships with both internal and external customers Effective conflict resolution skills Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.

#LI-JH1

We Help People Walk Through Walls

Knapheide Truck Equipment Center in Phoenix, AZ is looking to hire a full-time Inside Sales Coordinator to assist customers and outside sales team members with inquiries related to truck equipment sales. This full-time position works Monday - Friday from 8:00 AM - 5:00 PM .

We also offer great benefits and perks, such as paid holidays including Black Friday and Christmas Eve, paid time off , 401(k) , medical , dental , and vision insurance , and employer paid life insurance.

DUTIES AND RESPONSIBILITIES

• Develop standard and custom quotes for truck equipment installations
• Manage the inflow of customer orders
• Manage warranty claims
• Coordinate truck deliveries
• Assist with promotional sales activity preparation
• Identify and capitalize on upsell opportunities
• Be the primary point of contact for sales team members to obtain order, material, and delivery status information
• Coordinate with management to obtain approvals on warranties

OUR IDEAL CANDIDATE

Our ideal candidate is dependable, detail oriented, communicates effectively with customers and team members, and is able to multi-task and prioritize job duties. An Associate's degree or previous sales experience is preferred.

REQUIREMENTS

• High School Diploma or GED Equivalent

About Knapheide Truck Equipment Centers

Knapheide Truck Equipment Centers are the premier work truck equipment, accessory, and commercial upfit provider in the United States. With more than 25 retail stores and upfit centers across the county, Knapheide Truck Equipment Centers can handle any truck equipment, truck accessories, and commercial fleet installation needs.

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. With the 2020 acquisition of Harvey Building Products' distribution business, the company brings under one roof 1,600 associates, serving customers in 100+ branches across 35 states. As we look to the future, Lansing is focused on taking the industry by storm through a best-in-class experience for our associates and our customers.
Inside Sales
Pay: $20-$25 / hour

Responsibilities:
Lives our mission statement
Serves as the primary showroom contact for Lansing's customers
Handles inbound and outbound calls
Reports to the branch operation manager
Performs quotes from architect plans for windows and other exterior building products
Provides consistent and outstanding service to all call-in and walk-in customers by developing a thorough knowledge of all Lansing products and services
Uses a nationally-linked inventory management system to fill customer orders and to provide inventory control
This is a "get-the-job-done" kind of position...you may be asked to assist in the warehouse, load and unload materials as needed.

Qualifications:
Prior sales experience (preferred)
High integrity
Strong interest in sales and/or retail as evidenced by previous jobs or by educational courses taken
Strong, proven customer service skills
Ability to work well in a team as well as one-on-one with customers
Basic knowledge of computer functions and ability to use a computer keyboard and monitor
Goal-oriented
Willingness to tackle new challenges and new ways of doing business
Knowledge of building principles and building products is a plus
Knowledge of replacement windows is helpful but not required
Skills in meeting and working with new people
Preferred ability to lift and carry boxes of building materials, sometimes weighing as much as 70 pounds. (Although this is not your central responsibility, it may be required from time to time.)
Bilingual preferred (fluent in Spanish)

Benefits:
Medical, dental, and vision coverage
Company paid life insurance and disability
Industry leading 401k match
Paid holidays
Paid vacation time
Company paid parental leave
Health and wellness program
Generally, no weekends…normal hours Monday-Friday
Thank you for your interest in our company. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. Unfortunately, we are not able to follow-up with every applicant. We run an in-depth process for candidates with whom we identify a potential fit. Please continue to monitor your email for updates on the position.