What does an inside sales coordinator do?
An inside sales coordinator is primarily in charge of overseeing a company's inside sales operations, ensuring efficiency and customer satisfaction. Their responsibilities include managing schedules and objectives, organizing meetings and discussions, performing research and analysis to identify new business opportunities, implementing solutions on problem areas, and maintaining an active communication line within different teams. Furthermore, as an inside sales coordinator, it is essential to monitor the progress of sales and develop strategies to build positive relationships with clients, all while implementing the company's policies and regulations.
Inside sales coordinator responsibilities
Here are examples of responsibilities from real inside sales coordinator resumes:
- Manage payroll and ensure accurate, timely and efficient distribution of salaries.
- Arrange regional sales functions, reporting and tracking expenses, including hiring adequate staff and vendors to accomplish target ROI.
- Service existing doors and windows.
- Plan truck drivers daily work schedule and enter hours for payroll.
- Maintain a clean shop and break room by sweeping floors and cleaning windows and work areas.
- Train and assist all regional sales staff on how to use company's CRM system more efficiently and effectively.
- Provide CRM training/support for quote coordinators globally.
- Create PowerPoint presentations for internal and external purposes.
- Create and maintain prospective and existing client information in Salesforce.
- Maximize efficiency by logging, analyzing and reviewing all sales opportunities in SalesForce
- Support territory managers in residential roofing, decking, commercial/residential insulation, residential windows and fasteners.
- Skil in Microsoft office, excel, power point, oracle, AS400, Isis, word processing and email.
- Provide accurate pricing and process detailed production orders utilizing AS400 system.
Inside sales coordinator skills and personality traits
We calculated that 32% of Inside Sales Coordinators are proficient in Customer Service, Outbound Calls, and Order Entry. They’re also known for soft skills such as Physical stamina, Customer-service skills, and Interpersonal skills.
We break down the percentage of Inside Sales Coordinators that have these skills listed on their resume here:
- Customer Service, 32%
Coordinated between Inside/Outside Sales, Marketing, Customer Service, and Manufacturing departments to ensure product met and exceeded customer expectations.
- Outbound Calls, 22%
Worked with manager to ensure I was meeting the required goal of outbound calls to customers and prospects each week.
- Order Entry, 15%
Involved in streamlining order entry system and improved accuracy of documentation, reducing shipping and order entry errors.
- Counter Sales, 5%
Retail phone and walk-in counter sales; ordering and brokering in of parts for retail sales.
- Phone Calls, 3%
Initiated outbound and received inbound phone calls to potential and current Air Starter Components clientele to present ASC product and services.
- CRM, 2%
Provided CRM training/support for quote coordinators globally.
Common skills that an inside sales coordinator uses to do their job include "customer service," "outbound calls," and "order entry." You can find details on the most important inside sales coordinator responsibilities below.
Physical stamina. One of the key soft skills for an inside sales coordinator to have is physical stamina. You can see how this relates to what inside sales coordinators do because "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." Additionally, an inside sales coordinator resume shows how inside sales coordinators use physical stamina: "inventory control both computer and physical. "
Customer-service skills. Another soft skill that's essential for fulfilling inside sales coordinator duties is customer-service skills. The role rewards competence in this skill because "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." According to an inside sales coordinator resume, here's how inside sales coordinators can utilize customer-service skills in their job responsibilities: "work extensively with outside sales representatives and customer to advise material specification, delivery date and order accuracy. "
Interpersonal skills. This is an important skill for inside sales coordinators to perform their duties. For an example of how inside sales coordinator responsibilities depend on this skill, consider that "wholesale and manufacturing sales representatives must be able to work well with many types of people." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an inside sales coordinator: "demonstrate excellent oral communication and interpersonal skills through new business development. ".
Self-confidence. inside sales coordinator responsibilities often require "self-confidence." The duties that rely on this skill are shown by the fact that "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." This resume example shows what inside sales coordinators do with self-confidence on a typical day: "accounted for approximately $3 million in sales to customers, and developed strong relationships improvingcustomer satisfaction and confidence levels. "
The three companies that hire the most inside sales coordinators are:
- LKQ65 inside sales coordinators jobs
- Gypsum Management and Supply13 inside sales coordinators jobs
- UFP Industries11 inside sales coordinators jobs
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Compare different inside sales coordinators
Inside sales coordinator vs. Sales internship
Sales internship is a program that requires work in the business and sales development. Sales interns work as assistants to managers and senior staff. Their duties and responsibilities are administrative. They do research, send emails, update records, and make calls. It is their job to maintain good client relationships. They observe the process and other details related to sales. Also, they help in identifying and tracking sales leads, evaluating success, and generating sales reports.
There are some key differences in the responsibilities of each position. For example, inside sales coordinator responsibilities require skills like "order entry," "counter sales," "phone calls," and "purchase orders." Meanwhile a typical sales internship has skills in areas such as "sales intern," "powerpoint," "work ethic," and "sales process." This difference in skills reveals the differences in what each career does.
Sales interns earn the highest salaries when working in the technology industry, with an average yearly salary of $36,889. On the other hand, inside sales coordinators are paid more in the technology industry with an average salary of $51,619.sales interns tend to reach similar levels of education than inside sales coordinators. In fact, sales interns are 0.4% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Inside sales coordinator vs. Sales support representative
A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that inside sales coordinator responsibilities requires skills like "counter sales," "purchase orders," "excellent organizational," and "logistics." But a sales support representative might use other skills in their typical duties, such as, "pos," "good communication," "work ethic," and "strong problem-solving."
Sales support representatives may earn a lower salary than inside sales coordinators, but sales support representatives earn the most pay in the finance industry with an average salary of $45,182. On the other hand, inside sales coordinators receive higher pay in the technology industry, where they earn an average salary of $51,619.sales support representatives earn similar levels of education than inside sales coordinators in general. They're 0.8% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Inside sales coordinator vs. Sales specialist
A sales specialist is responsible for offering the best goods and services to customers in order to boost the company's sales. Sales specialists also promote strategies and solutions to contribute to the company's growth and profitability. A sales specialist must have extensive knowledge of the current market trends and the best sales skills to perform marketing tasks. Sales specialists should have excellent communication and customer service skills to assist existing and potential clients with their inquiries and concerns.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from inside sales coordinator resumes include skills like "order entry," "counter sales," "phone calls," and "purchase orders," whereas a sales specialist is more likely to list skills in "building relationships," "patients," "sales process," and "aided design. "
Most sales specialists achieve a similar degree level compared to inside sales coordinators. For example, they're 0.5% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Inside sales coordinator vs. Sales representative
Sales representatives primarily sell the company's products and services to businesses or organizations. They should be adept at closing out sales, negotiating, and providing customer service. They should be knowledgeable about the products or services of the manufacturer or producer they represent. They must also have strong analytical skills that would help them in coming up with cost-benefit analysis in assessing the current roster of clients and even prospective ones. Sales representatives should also be able to maintain good working relationships with all involved stakeholders, especially clients.
Types of inside sales coordinator
Updated January 8, 2025
