Inside sales engineer job description

Brooks Instrument is an industry leader in flow measurement and flow control products for critical applications, and a division of ITW (A Fortune 200 Company) is seeking candidates for an Inside Sales Engineer. This position will be based out of our headquarters facility in Hatfield, PA (Suburban Philadelphia). In addition to our Pennsylvania operations, Brooks maintains manufacturing locations in, Hungary, and Korea. The Company also maintains sales offices throughout the world. Our products are used in laboratory and process applications in end markets such as: life sciences, chemicals, semiconductor, analytical instruments, nuclear, and solar cells.
Basic Function

Provide sales support for Brooks' direct customers, sales engineers, territory managers, and regional managers. Receive customer or sales representative inquiries regarding the company's products and/or services. Review inquiry and research to obtain necessary information from policies, procedures, and other documentation.

Essential Duties and Responsibilities

* Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities.
* Develop sales opportunities by researching and identifying potential accounts; solicit new accounts; build rapport; provide technical information and explanations; prepare quotations.
* Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
* Respond by phone, fax or e-mail to customer including requests for quotes, applications, pricing and availability of product.
* Maintain relationships with key customers to support ongoing business and enhance customer satisfaction.
* Assist in product selection, sizing, configuration and pricing of Brooks products to fit the customer's application.
* Ability to apply the various flow sizing programs and My Team Brooks/CPQ programs for application analysis.
* Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry in a timely manner.
* Fill orders by verifying and entering information, process orders and expedite in MAPICS when necessary, communicate expected delivery date.
* Develop accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
* Maintain and improve quality results by following standards; recommending improved policies and procedures.
* Keep current with technological and competitive developments, update job knowledge by studying new product descriptions; participating in educational opportunities.
* Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
* Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate.
* Contribute to a team environment by sharing responsibility in support of the outside sales function and support of the outside sales personnel.
* Provide direct technical support to regional managers, representatives, and customers through telephone communication.
* Possess a strong understanding of physics, chemistry, and electronic engineering for application and technical support to customers at various levels of process competency. Aid in developing thorough product knowledge for fitting product to application with reasonable expectation of success.
* The ability to follow all safety procedures.
* Support company continuous improvement initiatives.
* Other duties as assigned.

BlackBerry is seeking a high-energy, experienced endpoint management and security pre-sales engineer with a focus in the EDR/XDR space. This individual will play an instrumental role in accelerating our sales initiatives in the Irvine, CA region. We need a self-starter who excels in a high-paced, evangelistic environment and thrives on pitching a leading Unified Endpoint Security (UES) technology to CTO's, CIO's, CISO's, IR teams and security experts.
WHAT YOU WILL DO


Achieve mastery of all BlackBerry Cylance UES (Cylance and UEM Technologies) Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with Director, Manager and Admin level audiences within the Small, Medium Enterprise Market. Use strong leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner Set and manage expectations with senior stakeholders and team members being organized and focused on removing sales obstacles focused on technical success of the sales campaign. Develop relationships with key partners for growth within their customer base Provide professional responses to customer RFPs / RFIs Effectively position the technology against competitive offerings Be responsible for representing the products, company values and brand to customers and at field events such as conferences, seminars, etc. Represent the voice of the customer internally working with Product Management and Engineering. Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders Assess customer requirements/objectives and tailor POC tests and findings accordingly Assist prospects with initial configuration and orientation Provide 1st-level technical support throughout POC process. Suggest creative alternatives to address or overcome technical challenges Represent the "Voice of the Customer" feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams



WHO WE ARE LOOKING FOR


Bachelor's degree or equivalent experience Minimum of 2+ years of SE experience Minimum of 3+ years endpoint management/security infosec experience Must have knowledge of hacking and exploitation tools and methodologies, detection evasion techniques, notable malware and anti-malware solutions and techniques Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort



ABOVE AND BEYOND


2 to 4+ years' experience in end-point security preferred Other applicable vendor-specific certifications in the endpoint security space Infosec-specific professional certifications, such as but not limited to: CISSP, CISM, CEH, Sec+, CEPT, OSCP, GPEN, CGEIT, CGIH, CISA, PCI-QSA, CRISC



WHAT WE NEED FROM YOU TO APPLY


Current resume Cover letter/summary expressing: Why you are interested in working at BlackBerry The skills, strengths and expertise you will contribute to our diverse team of extraordinary talent and humble hearts



Job Family Group Name:


Sales


Scheduled Weekly Hours:


40

#LI-DS1


Scheduled Weekly Hours:

40

If you are an Inside Sales Engineer professional looking for an opportunity to grow, Emerson has an exciting, hybrid opportunity for you! Based in our Boulder, CO location, you will use application and technical knowledge of flow instrumentation and fluid properties in order to provide engineered solutions meeting customer's flow needs, provide insight on sizing and recommend the appropriate selection of Coriolis and Ultrasonic, Density/Viscosity, Magnetic and/or Vortex flow instruments with the various application requirements of the customer.
As an Inside Sales Engineer You Will:

* Work with customers, field sales, and/or field service to support sales force, specifically account goals and strategies
* Use technical knowledge of product offerings to support and build sales
* Support the Company's growth programs and initiatives. Represents Flow Solutions Group policies and practices in communications to customers
* Be responsible for the process of leading customers through the sizing and selection process to choose the appropriate technology and product.
* Provide insightful recommendations based on the customer's application requirements, including industry standards, product sizing, customer budget and product configuration needs
* Field questions about Emerson Process products and services while simultaneously supplying basic technical solutions and general application assistance to support the customer and conveying Emerson Process's differentiation message
* Establish and upholds rapport with customers to understand account and application needs by participating in customer visits to maintain and develop strong supplier and customer relationships
* Lead quote-to-order cycle, including customer follow-ups and technical review of purchase orders
* Engage in continuous improvement programs
* Maintain a growth mindset on enhancing knowledge of Flow products, applications and industries

Who You Are:

You build the customer relationships. You focus on creating an effective collaborative style. You are in tune with how people focus on things. You stay aligned with your goals and stay productive. You focus on priorities and set stretch goals. You solicit both input and discussion.

Required Education, Experience & Skills:

* Bachelor's degree in Engineering
* Strong analytical and interpersonal skills
* Legal authorization to work in the United States

Preferred Education, Experience & Skills:

* Customer Service and/or Sales experience
* Proficiency in communicating on various platforms

In accordance with Colorado EPEWA, the pay range for this role is $56,860 - $87,200 yearly, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

#LI-NB2

#LI-Hybrid