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Inside sales engineer skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

E. Duff Wrobbel Ph.D.,

Joseph Hancock

Below we've compiled a list of the most critical inside sales engineer skills. We ranked the top skills for inside sales engineers based on the percentage of resumes they appeared on. For example, 24.4% of inside sales engineer resumes contained customer service as a skill. Continue reading to find out what skills an inside sales engineer needs to be successful in the workplace.

15 inside sales engineer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how inside sales engineers use customer service:

Provided exemplary customer service/relationship management and consultative selling.
Insured excellent customer service among the electronic manufacturers and customers, the distributors and customers, and distributors and manufacturers.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how inside sales engineers use product knowledge:

Developed profitable relationships with current and prospective customers, and provide exceptional customer support through attentiveness and extensive product knowledge.
Engage in appropriate training opportunities relative to business and product knowledge and enhancements to maintain continuous education for self-development.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside sales engineers use crm:

Performed Cold -Call Appointment-setting and Account Management services utilizing in-house CRM while implementing Pipeline Management skills.
Utilized internal CRM software to track customer designated orders and automatic re-orders.

4. Customer Satisfaction

Here's how inside sales engineers use customer satisfaction:

Assisted customers with specialized hydraulic and pneumatic power transmission systems and followed up to ensure system productivity and customer satisfaction.
Delivered training for E-Cloud quote-building process resulting in significant improvement in customer satisfaction through accurate and timely solution deployments.

5. Cleanliness

Here's how inside sales engineers use cleanliness:

Maintained cleanliness and organization of stockroom shelves.
Maintain cleanliness and neatness of warehouse.

6. Distributors

A distributor is a supplier who provides stores with goods to sell. This maintains the separation between wholesalers and manufacturers, which is required in some state markets like alcoholic beverages. Distributors are responsible for quickly and safely delivering products to wherever the product is sold in addition to offering special deals for larger packages of product and even introducing a manufacturing company to more wholesalers.

Here's how inside sales engineers use distributors:

Led and participated in three weekly conference calls with Wal-Mart Corporate executives and distributors updating them on delivery performance and expectations.
Provide price quotations and inventory analysis along with all facets of customer service and relationship management for 100+ electrical distributors.

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7. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how inside sales engineers use sales orders:

Handled entering Sales Orders into SAP system and communicating order requirements throughout the organization to ensure timely delivery.
Prepared sales orders and estimated delivery dates based on delivery schedules.

8. Sales Process

Here's how inside sales engineers use sales process:

Implemented sales process converting customers to an Automatic Re-order Program.
Utilized consultative selling techniques throughout sales processes.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales engineers use outbound calls:

Managed inbound and outbound calls, and emails to focus on maintaining and expanding business relationships with new and existing customers.
Make an average of 100 to 125 outbound calls per day prospecting and account development servicing approximately 220 existing accounts.

10. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how inside sales engineers use logistics:

Managed inbound domestic and international logistics and domestic shipping with respect to carrier selection, forwarding, brokering and expediting.
Process warehouse transfers utilizing detailed understanding of the company's logistics to most expeditiously satisfy customer.

11. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how inside sales engineers use technical support:

Increased revenues by supporting outside sales force and by providing customers with timely product information, technical support and delivery confirmation.
Account management consisted of calling existing customers to assist with operational technical support to develop and expand current business.

12. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how inside sales engineers use order entry:

Maintained marketing materials to distribute to potential new clients and recorded and communicated order entry via telephone and in-person.
Provided timely material quotations, also general inside sales *Proficient in order entry, expediting material requirements

13. Purchase Orders

Here's how inside sales engineers use purchase orders:

Performed telephone and walk-in customer service duties including handling technically complicated purchase orders and price quotes.
Prepare customer purchase orders and necessary documents for computer entry by compiling and sorting information.

14. Excellent Interpersonal

Here's how inside sales engineers use excellent interpersonal:

Maintain excellent interpersonal skills and ability to build and maintain relationships with key technical contacts at customer and partner organizations.
Demonstrated excellent interpersonal skills combined with an intuitive and professional approach contributed to an above average conversion rate.

15. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how inside sales engineers use phone calls:

Initiated conversation with customers who were interested in adding equipment and/or upgrading their existing security system through incoming/outgoing phone calls.
Performed market research and business-to-business phone calls to assist field sales personnel in identifying new sales opportunities.

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What skills help Inside Sales Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What inside sales engineer skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What technical skills for an inside sales engineer stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all inside sales engineers possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of inside sales engineer skills to add to your resume

The most important skills for an inside sales engineer resume and required skills for an inside sales engineer to have include:

Customer Service
Product Knowledge
CRM
Customer Satisfaction
Cleanliness
Distributors
Sales Orders
Sales Process
Outbound Calls
Logistics
Technical Support
Order Entry
Purchase Orders
Excellent Interpersonal
Phone Calls
Work Ethic

Cold Calls
Account Management
Technical Knowledge
Excellent Organizational
Sales Support
Project Management
HVAC
PowerPoint
Trade Shows
Customer Orders
Inbound Calls
Data Entry
Roofing
Product Line
Plumbing
Customer Inquiries

Business Development
Sales Reps
Customer Accounts
Pre Sales
Lead Generation
Digital Marketing
Sales Growth
Customer Relations
Math
Sales Position
Customer Support
Product Selection
Customer Problems
Post Sales
Customer Issues
Inventory Control

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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