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Become An Inside Sales Person

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Working As An Inside Sales Person

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • $50,939

    Average Salary

What Does An Inside Sales Person Do

Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.

Duties

Wholesale and manufacturing sales representatives typically do the following:

  • Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences
  • Contact new and existing customers to discuss their needs and explain how specific products and services can meet these needs
  • Help customers select products to meet customers' needs, product specifications, and regulations
  • Emphasize product features that will meet customers' needs and exhibit product capabilities and limitations
  • Answer customers' questions about prices, availability, and product uses
  • Negotiate prices and terms of sale and service agreements
  • Prepare sales contracts and submit orders for processing
  • Collaborate with colleagues to exchange information, such as selling strategies and marketing information
  • Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns

Wholesale and manufacturing sales representatives—sometimes called manufacturers’ representatives or manufacturers’ agents—generally work for manufacturers or wholesalers. Some work for a single organization, while others represent several companies and sell a range of products.

Rather than selling goods directly to consumers, wholesale and manufacturing sales representatives deal with businesses, government agencies, and other organizations. For more information about people who sell directly to consumers, see the profile on retail sales workers.

Some wholesale and manufacturing sales representatives deal with nonscientific products such as food, office supplies, and clothing. Other representatives specialize in technical and scientific products, ranging from agricultural and mechanical equipment to computer and pharmaceutical goods. For more information about people who specialize in sales of technical products and services, see the profile on sales engineers.

Wholesale and manufacturing sales representatives who lack expertise about a given product frequently team with a technical expert. In this arrangement, the technical expert—sometimes a sales engineer—attends the sales presentation to explain the product and answer questions or concerns. The sales representative makes the initial contact with customers, introduces the company's product, and obtains final agreement from the potential buyer.

By working with a technical expert, the representative is able to spend more time maintaining and soliciting accounts and less time needing to gain technical knowledge.

After the sale, representatives may make follow-up visits to ensure that equipment is functioning properly and may even help train customers' employees to operate and maintain new equipment.

Those selling consumer goods often suggest how and where merchandise should be displayed. When working with retailers, they may help arrange promotional programs, store displays, and advertising.

In addition to selling products, wholesale and manufacturing sales representatives analyze sales statistics, prepare reports, and handle administrative duties such as filing expense accounts, scheduling appointments, and making travel plans.

Staying up-to-date on new products and the changing needs of customers is important. Sales representatives accomplish this in a variety of ways, including attending trade shows at which new products and technologies are showcased. They attend conferences and conventions to meet other sales representatives and clients and to discuss new product developments. They also read about new and existing products and monitor the sales, prices, and products of their competitors.

The following are examples of types of wholesale and manufacturing sales representatives:

Inside sales representatives work mostly in offices while making sales. Frequently, they are responsible for getting new clients by “cold calling” various organizations, which means they call potential customers who are not expecting to be contacted in order to establish an initial contact. They also take incoming calls from customers who are interested in their product, and process paperwork to complete the sale.

Outside sales representatives spend much of their time traveling to and visiting with current clients and prospective buyers. During a sales call, they discuss the client's needs and suggest how they can meet those needs with merchandise or services. They may show samples or catalogs that describe items their company provides, and they may inform customers about prices, availability, and ways in which their products can save money and boost productivity. Because many sales representatives sell several complementary products made by different manufacturers, they may take a broad approach to their customers' businesses. For example, sales representatives may help install new equipment and train employees in its use.

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How To Become An Inside Sales Person

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.

Education

A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.

Training

Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.

Advancement

Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Inside Sales Person jobs

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Inside Sales Person Career Paths

Inside Sales Person
Sales Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Outside Sales Representative Territory Manager Territory Sales Manager
Commercial Sales Manager
8 Yearsyrs
Sales Manager Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Outside Sales Person Sales Manager
General Manager
7 Yearsyrs
Office Manager Service Representative Inside Sales Representative
Inside Sales Manager
7 Yearsyrs
Account Executive Territory Manager Account Manager
Key Account Manager
7 Yearsyrs
Outside Sales Outside Sales Representative Account Manager
Major Account Manager
7 Yearsyrs
Inside Sales Engineer Account Manager
National Account Manager
8 Yearsyrs
Inside Sales Manager Regional Sales Manager
National Accounts Sales Manager
9 Yearsyrs
Account Manager Sales Manager Regional Sales Manager
National Sales Manager
10 Yearsyrs
Office Manager Operations Manager Outside Sales Representative
Outside Sales Manager
6 Yearsyrs
Outside Sales Representative Account Executive District Sales Manager
Regional Sales And Marketing Manager
8 Yearsyrs
Account Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Outside Sales Person General Manager Account Executive
Sales Manager
5 Yearsyrs
Inside Sales Manager Account Manager Account Executive
Senior Sales Executive
9 Yearsyrs
Sales Person Sales Consultant Sales Manager
Senior Sales Manager
7 Yearsyrs
Account Executive Office Manager Account Manager
Strategic Accounts Manager
9 Yearsyrs
Outside Sales Branch Manager Account Manager
Territory Account Manager
8 Yearsyrs
Sales Person General Manager Account Executive
Territory Manager
7 Yearsyrs
Inside Sales Engineer Outside Sales Sales Manager
Territory Sales Manager
7 Yearsyrs
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Average Length of Employment
Sales Person 2.2 years
Sales Assistant 2.0 years
Sales Trainee 1.0 years
Top Employers Before
Internship 6.0%
Driver 3.8%
Manager 3.3%
Top Employers After
Owner 3.0%
Manager 2.7%

Inside Sales Person Demographics

Gender

Male

78.9%

Female

20.4%

Unknown

0.7%
Ethnicity

White

82.7%

Hispanic or Latino

9.5%

Asian

6.4%

Unknown

1.0%

Black or African American

0.5%
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Languages Spoken

Spanish

80.0%

German

10.0%

Carrier

10.0%

Inside Sales Person Education

Schools

University of Phoenix

10.9%

Pennsylvania State University

6.5%

Monroe Community College

6.5%

Nicholls State University

6.5%

University of Southern Maine

4.3%

Syracuse University

4.3%

Northwood University

4.3%

Auburn University-Montgomery

4.3%

Southern Methodist University

4.3%

University of Illinois at Chicago

4.3%

Texas Tech University

4.3%

University of Colorado at Boulder

4.3%

University of California - Los Angeles

4.3%

Indiana University - Purdue University Fort Wayne

4.3%

Delgado Community College

4.3%

Drexel University

4.3%

Villanova University

4.3%

University of Idaho

4.3%

Texas State University

4.3%

University of Alabama

4.3%
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Majors

Business

37.1%

Management

6.2%

Marketing

5.6%

General Studies

5.1%

Education

5.1%

Communication

4.5%

Automotive Technology

3.4%

Liberal Arts

3.4%

Psychology

3.4%

Accounting

3.4%

Electrical Engineering Technology

2.8%

Criminal Justice

2.8%

Mechanical Engineering

2.8%

Kinesiology

2.2%

Finance

2.2%

Information Technology

2.2%

History

2.2%

General Education, Specific Areas

2.2%

Drafting And Design

1.7%

Fine Arts

1.7%
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Degrees

Other

37.5%

Bachelors

37.1%

Associate

12.7%

Masters

5.7%

Certificate

5.0%

Diploma

1.0%

Doctorate

0.7%

License

0.3%
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Top Skills for An Inside Sales Person

CustomerServiceIssuesDeliverySchedulesInsideSalesmanElectricalContractorsTelephoneInventoryControlPhoneCallsCustomerOrdersCustomerBaseSalespersonEnsureCustomerSatisfactionCustomerRelationsNewAccountsSpecialOrdersDataEntrySalesGoalsSalesOrdersWalk-InCustomersNewConstructionOrderEntry

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Top Inside Sales Person Skills

  1. Customer Service Issues
  2. Delivery Schedules
  3. Inside Salesman
You can check out examples of real life uses of top skills on resumes here:
  • Worked as Inside Salesman/Buyer for industrial valve and instrument company.
  • Assisted by obtaining price quotes on listed materials for electrical contractors.
  • Managed and acquired larger customer accounts utilizing email systems such as Outlook and telephone to promote and grow business.
  • Participate in inventory control and perform cycle counts.
  • Assist customers with their power transmission and bearing needs through phone calls and e-messageing.

Top Inside Sales Person Employers

Inside Sales Person Videos

An Average Inside Sales Person Vs a Top Sales Person

How to Make Effective Sales Phone Calls - Sales Techniques

Cold Prospecting for Inside Sales with Grant Cardone

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