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Inside sales person skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

E. Duff Wrobbel Ph.D.,

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical inside sales person skills. We ranked the top skills for inside sales people based on the percentage of resumes they appeared on. For example, 20.9% of inside sales person resumes contained customer inquiries as a skill. Continue reading to find out what skills an inside sales person needs to be successful in the workplace.

15 inside sales person skills for your resume and career

1. Customer Inquiries

Here's how inside sales people use customer inquiries:

Answered an average of 14 calls per day by addressing customer inquiries, solving problems and providing attorney information.
Point of contact for all customer inquiries including sales and pricing via phone or e-mail.

2. Strong Customer Service

Here's how inside sales people use strong customer service:

Provided strong customer service and a professional atmosphere to ensure customer satisfaction while performing counter sales.
Established strong knowledge of construction equipment and strong customer service orientation.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how inside sales people use product knowledge:

Use vast product knowledge to anticipate customer needs when equipment maintenance or repairs are needed.
Lift truck operator, product knowledge in lumber types and grades/building materials millworks, plumbing, electrical, windows and doors.

4. Customer Accounts

Here's how inside sales people use customer accounts:

Managed and acquired larger customer accounts utilizing email systems such as Outlook and telephone to promote and grow business.
Maintain and expand customer accounts based on my geographical territory while keeping a competitive margin on products.

5. Delivery Dates

A delivery date is a day on which a stock, bond, or option trade must be finalized. In other words, it is a final date on which the underlying commodities for a forward contract must be delivered for the fulfillment of the terms of the contract.

Here's how inside sales people use delivery dates:

Filled orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
Estimated or quoted prices, warranties, delivery dates.

6. Inventory Control

Here's how inside sales people use inventory control:

Inventory Control/Shipping and Receiving Handled all receiving and entered data daily.
Used computerized system for pricing and inventory control.

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7. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how inside sales people use order entry:

Applied order entry and writing of processing lists for the shop to accurately process the material to the customers' specifications.
Order entry, returns, quality issues, expediting, and quoting for tooling orders and for outside vendors.

8. Salesperson

Here's how inside sales people use salesperson:

Worked directly with internal distribution, engineers and inside salesperson.
Received Inside Salesperson of the Year Award from one of the company's top retailers, Helen's Cycles.

9. Credit Terms

Here's how inside sales people use credit terms:

Communicated with assigned customers on estimates or quoted prices, credit terms, warranties, shipping price and file maintenance.
Execute contracts on behalf of the company, observing company policy as to the credit terms of sale.

10. HVAC

Here's how inside sales people use hvac:

Processed orders and handled customer service for wholesale commercial HVAC company.
Performed all ordering for the HVAC Dept.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales people use outbound calls:

Drive profit through both inbound and permission-based outbound calls by utilizing persuasive sales techniques.
Executed daily morning outbound calls to proactively grow key accounts.

12. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how inside sales people use sales orders:

Entered sales orders, did telemarketing to generate new business, and kept it contact with existing dealers.
Interacted with outside salesman entering in, following up on sales orders and shipping statuses.

13. Inbound Calls

Here's how inside sales people use inbound calls:

Received inbound calls and faxes for quotes / orders.
Handle inbound calls at a high rate, up to 60 phone calls/day.

14. Customer Satisfaction

Here's how inside sales people use customer satisfaction:

Provided superior customer service and followed through to ensure customer satisfaction.
Maintained repeat business through excellent service and customer satisfaction.

15. Trade Shows

Here's how inside sales people use trade shows:

Attend meetings, trade shows, and conferences to learn about new industry trends and make contacts with suppliers.
Represented Rundle Spence at industry trade shows.

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What skills help Inside Sales People find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What inside sales person skills would you recommend for someone trying to advance their career?

E. Duff Wrobbel Ph.D.

Chair, Southern Illinois University Edwardsville

All things social media are important, and so writing skills still matter.

What soft skills should all Inside Sales People possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of inside sales person skills to add to your resume

The most important skills for an inside sales person resume and required skills for an inside sales person to have include:

Customer Inquiries
Strong Customer Service
Product Knowledge
Customer Accounts
Delivery Dates
Inventory Control
Order Entry
Salesperson
Credit Terms
HVAC
Outbound Calls

Sales Orders
Inbound Calls
Customer Satisfaction
Trade Shows
Retail Sales
Customer Problems
Gross Profit
Cold Calls
Customer Relations
Building Materials
Computer System

Cycle Counts
Warehouse Inventory
Counter Sales
Product Selection
Inventory Management
Customer Complaints
Customer Issues
OEM
Sales Contracts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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