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What is an inside sales representative and how to become one

Updated January 8, 2025
5 min read
Quoted experts
Frederik Beuk,
Joseph Hancock
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An inside sales representative works within a company to sell products or services via phone, email, or online communication rather than in-person. They are responsible for identifying potential customers, contacting them, and persuading them to purchase the company's products or services. They also handle customer inquiries and provide support throughout the sales process. Inside sales representatives typically work in an office environment and collaborate with other members of the sales team to achieve common goals.

What general advice would you give to an inside sales representative?

Frederik Beuk

Associate Professor of Marketing, University of Akron

The key consideration is whether you really want to maximize your initial salary. For instance, envision two job opportunities: one offering a salary of $50,000 per year, where you'd be the most junior team member, and the other providing $75,000 per year, with the caveat that you would be the sole sales representative for the firm. The optimal choice is to prioritize learning opportunities. In this context, being the lone salesperson for a company that compensates its highest-earning sales professional $75,000 might not be your superior option. Instead, seek a position that offers the greatest potential for learning. Subsequently, demonstrate your negotiating prowess, a critical sales skill, by securing a slightly higher salary. However, it's essential not to fixate on maximizing your starting salary. Your career requires a long-term strategy, and you have several decades ahead of you to maximize income.
ScoreInside Sales RepresentativeUS Average
Salary
3.5

Avg. Salary $44,413

Avg. Salary $59,228

Stability level
7.1

Growth rate 4%

Growth rate 0.3%

Diversity
3.8
Race

American Indian and Alaska Native 0.23%

Asian 5.11%

Black or African American 3.80%

Hispanic or Latino 14.02%

Unknown 3.71%

White 73.12%

Gender

female 45.34%

male 54.66%

Age - 48
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48
Stress level
7.1

Stress level is high

7.1 - high

Complexity level
8.4

Complexity level is challenging

7 - challenging

Work life balance
4.9

Work life balance is fair

6.4 - fair

What are the pros and cons of being an inside sales representative?

Pros

  • High earning potential through commissions

  • Ability to work from home or remotely

  • Often provided with leads and a pipeline of potential clients

  • Ability to work in a team environment and collaborate with colleagues

  • Often provided with sales training and resources

Cons

  • High-stress job with pressure to meet sales quotas and targets

  • Can involve long hours and working on weekends or holidays

  • May require cold calling, which can be challenging and uncomfortable

  • May require extensive travel or time spent away from home

  • Sales performance can be dependent on factors outside of the sales representative's control, such as market conditions or company changes

Inside sales representative career paths

Key steps to become an inside sales representative

  1. Explore inside sales representative education requirements

    Most common inside sales representative degrees

    Bachelor's

    66.0 %

    Associate

    16.3 %

    High School Diploma

    9.4 %
  2. Start to develop specific inside sales representative skills

    SkillsPercentages
    Customer Service21.52%
    CRM6.42%
    Outbound Calls5.22%
    Product Knowledge4.39%
    Work Ethic4.01%
  3. Complete relevant inside sales representative training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New inside sales representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an inside sales representative based on U.S. Bureau of Labor Statistics data and data from real inside sales representative resumes.
  4. Research inside sales representative duties and responsibilities

    • Coordinate commercial sales and manage projects with HVAC contractors for Georgia district.
    • Accomplish tasks in a timely manner.Skills UsedComputer, math, reading wiring schematics.
    • Generate leads through the use of Linkedin, firm websites and legal magazines.
    • Manage and develop a nationwide territory through cold calling utilizing LinkedIn?, DiscoverOrg.
  5. Prepare your inside sales representative resume

    When your background is strong enough, you can start writing your inside sales representative resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an inside sales representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable inside sales representative resume templates

    Build a professional inside sales representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your inside sales representative resume.
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  6. Apply for inside sales representative jobs

    Now it's time to start searching for an inside sales representative job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first inside sales representative job

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Average inside sales representative salary

The average inside sales representative salary in the United States is $44,413 per year or $21 per hour. Inside sales representative salaries range between $28,000 and $69,000 per year.

Average inside sales representative salary
$44,413 Yearly
$21.35 hourly

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How do inside sales representatives rate their job?

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Inside sales representative reviews

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A zippia user wrote a review on Dec 2021
Pros

Dealing with other professional engineers and managers that show higher levels of integrity when discussing requirements or a problem to solve.

Cons

The constant program delays and slow manufactures in support of opportunities that could be won with quicker responses.


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A zippia user wrote a review on Sep 2021
Pros

Cultivating relationships with customers and accessing customers needs , I like solving their problems with the product or service that I am pre selling to them before passing the lead to a sales executive.

Cons

I am passionate about my role as a BDR and there is nothing that I don't like. I don't like to be put in a box so to speak I enjoy reaching high and don't like to limited.


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A zippia user wrote a review on Jun 2020
Pros

Communicating and helping my clients.

Cons

The travel was extensive. Sometimes. It took more than month to close a deaĺ.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.