Some of the most important hard skills
an inside sales representative can possess include the skills and knowledge related to sales processes. It's important that inside sales representatives have experience with business development, customer relationship management, meeting sales goals, and an abundance of product knowledge regarding what they are selling.
When it comes to soft skills
, inside sales representatives should have very strong communication skills
. You will also need to demonstrate stellar customer service skills
, and a focus on customer satisfaction. Inside sales representatives need to communicate consistently with customers and be able to resolve any issues, so communication and customer service skills are crucial.
Below we've compiled a list of the most important skills for an inside sales representative. We ranked the top skills based on the percentage of inside sales representative resumes they appeared on. For example, 21.5% of inside sales representative resumes contained customer service as a skill. Let's find out what skills an inside sales representative actually needs in order to be successful in the workplace.