Top Inside Sales Representative Skills

Below we've compiled a list of the most important skills for an Inside Sales Representative. We ranked the top skills based on the percentage of Inside Sales Representative resumes they appeared on. For example, 14.7% of Inside Sales Representative resumes contained Customer Service as a skill. Let's find out what skills an Inside Sales Representative actually needs in order to be successful in the workplace.

The six most common skills found on Inside Sales Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Inside Sales Representative jobs:
  • Maintained a professional working relationship with existing corporate customers and established new business through personalized, quality levels of customer service.
  • Market integrated CRM, Marketing and Customer Service Technologies, Mobile Applications, Content Management and Business Intelligence solutions to executives.
  • Provided point of sales materials to customers, and coordinated with internal departments to deliver exceptional customer service experience.
  • Provided excellent customer service to subscribers regarding billing and other service related issues while consistently endeavoring to up-sell.
  • Work closely with territory managers, warehouse and delivery departments to provide timely and efficient customer service.
  • Provided exceptional customer service to regular paint contractors and new customers by offering timely and friendly service.
  • Provided customer service, account maintenance and support concerning all aspects of business and personal classified advertising.
  • Delivered superior customer service and effectively communicated, influenced and interacted with customers, vendors and co-workers.
  • Provided excellent customer service by anticipating their current needs while developing future client needs through education.
  • Locked loans and provided underwriting scenarios and customer service to existing and potential customers.
  • Developed rapport quickly with a variety of clientele and provided exceptional customer service.
  • Assisted in increasing corporate revenue and profitability, while providing superior customer service.
  • Provided comprehensive customer service by responding to and anticipating customer needs and concerns.
  • Trained and supervised new customer service representatives, and customer account specialists.
  • Assumed responsibility for updating CRM database that resulted in better customer service.
  • Maintain profitable margins while offering competitive pricing, and excellent customer service.
  • Provide exceptional customer service and deliver outstanding value to the customers and prospects
  • Served customers with a friendly yet professional atmosphere that attentive customer service.
  • Motivated to generate and increase sales while delivering top-notch customer service.
  • Managed the development and organization of a new customer service department.

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2. Product Knowledge

high Demand
Here's how Product Knowledge is used in Inside Sales Representative jobs:
  • Trained, developed and objectively evaluated sales representatives in the areas of product knowledge, competitive positioning and sales execution.
  • Researched competitor strategies and offerings while using product knowledge to generate solutions that satisfy customer needs and business objectives.
  • Provide exceptional customer service through sharing enthusiasm and continually expanding product knowledge to become a subject matter expert.
  • Maintain a positive working relationship with existing and future accounts by providing impeccable customer service and product knowledge.
  • Maintained product knowledge and followed company-related market trends to provide knowledgeable and helpful information to all customers.
  • Conducted operational departmental training including, product knowledge sales techniques to support Call Center department initiatives.
  • Maximized business potential, using extensive product knowledge, industry awareness and understanding of technology trends.
  • Provided excellent customer service to patrons of store by gaining product knowledge and developing customer relations.
  • Provided general product knowledge pertaining to compounds used in manufacturing O-ring seals to inquiring prospective customers.
  • Assisted Electronic Engineers in utilizing extensive product knowledge of electronic components from over 40 manufacturers.
  • Represented company at national conventions to increase exposure through attentiveness and extensive product knowledge.
  • Developed customer-focused relationships while selling to 8 Midwest states communicating strong product knowledge.
  • Combine strong product knowledge of digital marketing with advanced communication and negotiation skills.
  • Participated in product knowledge and related continual sales training for product portfolio.
  • Utilized product knowledge to assist with client decisions regarding flooring and cabinetry products
  • Developed and maintained comprehensive technical product knowledge to support the customer base.
  • Advanced internal and competitor product knowledge for sales adaptability and customer education.
  • Self-dedicated to continuously improving sales abilities & product knowledge via factory training.
  • Maintain the required product knowledge/disease state expertise including competitive product knowledge.
  • Leverage extensive product knowledge base to provide superior client education.

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3. Sales Goals

high Demand
Here's how Sales Goals is used in Inside Sales Representative jobs:
  • Exceeded company established sales goals on private label sales resulting in over twelve recognition certificates from the North American Business Director
  • Support Payment Management and Remittance objectives by gathering data to solidify Remit Sales goals and specified product presentation.
  • Excelled in achieving monthly sales goals by making business to business connections and developing professional relationships.
  • Generated training plans and sales goals with business partners to establish contractually required technical certifications.
  • Identified and proactively implemented processes changes to improve productivity while achieving my sales goals.
  • Exceeded territory sales goals and increased territory sales revenue annually.
  • Performed proactive sales duties and solicitations in order to reach departmental sales goals as directed by the Related Products Sales Manager.
  • Analyze quarterly sales reports to evaluate performance of each distributor based on previous year's sales and current year sales goals.
  • Meet and exceed quarterly sales goals through cold calls, cross referencing parts, offering stocking programs, and price breaks.
  • Attained sales goals by approaching opportunities with a customer service mindset which earned customer trust and increased the likelihood of renewals.
  • Listened, identified, and qualified sales opportunities, up-selling additional products and services in order to achieve targeted sales goals.
  • Doubled projected sales goals through consultative sales and service as well as strategic and aggressive prospecting within existing or potential accounts.
  • Achieved sales goals every month and exceeded quota by 50-100% in 3 months; top 15% performer on team.
  • Exceeded sales goals and selected as member of the 110% club for surpassing 110% of quota each month.
  • Exceeded targeted sales goals by 20%+ on a regular basis by creating time-saving tools and time management strategies.
  • Achieved sales goals through cold calling, relationship building with new and existing customers, and up-selling counter customers.
  • Serve customers by selling products; consistently meeting set sales goals & quotas on a daily, weekly basis.
  • Acquired contracts from clients Made cold calls to achieve more revenue Exceeded sales goals Promoted to Classified Outside Sales position
  • Maintained current business and identified new sales opportunities with quarterly sales goal of 2.3M, which exceeded sales goals.
  • Maintain customer inventory programs to ensure the margin of inventory is aligned with sales goals to optimize working capital.

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4. New Accounts

high Demand
Here's how New Accounts is used in Inside Sales Representative jobs:
  • Handled all official company correspondence - Maintained relationships with established clientele - New accounts management - Created a computerized customer database.
  • Generate new accounts in the student educational travel industry by developing relationships with educators and promoting our programs.
  • Worked closely with company executives to identify new business opportunities, securing accounts and opening new accounts.
  • Prospected new accounts, generated and tracked leads; effectively minimized disconnects, while promoting competitive conversions.
  • Cultivated new accounts, generated growth and profitability, adapted to changing circumstances with innovative sales strategies.
  • Secured 9 new accounts despite severe limitations associated with down economy and depressed senior living industry.
  • Called on potential customers to establish new accounts and expand business within a designated territory.
  • Develop and execute a territory sales strategy and successful call campaigns emphasizing on net-new accounts.
  • Generated new accounts by implementing effective networking and content marketing strategies in the medical industry.
  • Developed existing accounts and brought in new accounts through relationship building and exemplary customer satisfaction.
  • Secured new accounts, establishing Express Domestic and International services supporting 500+ shipments daily
  • Partnered with numerous vendors to proactively recruit new accounts for incremental revenue.
  • Monitored weekly goals in new accounts while maintaining supervision over current customers.
  • Handled new accounts from discovery to termination and initiated customer rewards programs.
  • Supported outside account managers in opening new accounts and upgrading existing service.
  • Solicited new accounts and provided technical information and explanations of products.
  • Generated additional revenue of new accounts through consistent sales follow-up.
  • Penetrated new accounts and enhanced revenue with existing customers.
  • Developed new accounts and maintained established client relationships.
  • Maintained existing accounts while developing new accounts.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Inside Sales Representative jobs:
  • Developed ability to ensure returned phone calls by utilizing resources within customers' departments or obtaining referrals at higher decision-making levels.
  • Answered approximately 75-100 inbound phone calls from institutional, city and governmental customers regarding sporting goods and athletic apparel.
  • Generated revenue by soliciting business owners through outbound telephone calls and demonstrations to purchase online marketing platforms
  • Maintained strong customer loyalty via relationship marketing telephone calls and e-mail correspondence.
  • Performed an average of 100 telephone calls/day as a telemarketer inside salesperson.
  • Handled inbound telephone calls to sell industry-specific periodicals and magazines.
  • Gathered distributor and contractor feedback through telephone calls.
  • Placed an average of 300 phone calls a day to new and existing customers, in an effort to set appointments.
  • Initiated outbound telephone calls to business customers assigned to me as part of AT&T's Valued Accounts Outreach program.
  • Convert inbound phone calls into new clients for our various business partners, for example MetLife, Just Energy and others.
  • Handled all incoming phone calls to the company and provided service Experience in filling out to all customers and outside representatives.
  • Increased sales through mass market phone calls and provided pricing on large scale infrastructure projects as well as individual jobs.
  • Help customers get what they need through a variety of order sources including inbound/outbound phone calls, faxes and email.
  • Researched and resolved customer complaints by managing distributor phone calls on products to be returned and providing samples to distributors.
  • Answer incoming phone calls from customers, answer questions, take orders or transfer to the proper person or department.
  • Generated promotions for certain territories and communicated information to clients through phone calls, fax blasts and e-mails blasts.
  • Field phone calls from customers and prospect and qualify larger solutions for the account managers to negotiate and close.
  • Initiated phone calls to sell manual and automated external defibrillator equipment, accessories, and supplies over the phone.
  • Trained and coached new hires on all product details, company policies and created scripts for fluent phone calls.
  • Initiated 80 to100+ phone calls per day to generate leads for potential clients in need of CAD design software.

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6. Purchase Orders

high Demand
Here's how Purchase Orders is used in Inside Sales Representative jobs:
  • Answered customer questions, prepared quotes, processed purchase orders and collected required information to ensure efficient processing of customer transactions.
  • Verified product and pricing accuracy on incoming Purchase Orders before processing to order team and updating associated opportunities within sales system.
  • Supported all customer requests, including purchase orders, quotations, delivery information, and customer order purchasing requirements.
  • Document customer communications, process customer purchase orders, execute instructions for delivery of products and follow-through with customers.
  • Executed general purchasing responsibilities, originated purchase orders, and received purchase order receipts from vendors.
  • Manage and generate internal and customer purchase orders to ensure inventory is readily available when needed.
  • Developed system for tracking inventory and handling purchase orders through the implementation of computer software.
  • Generate purchase orders to vendors and communicate to purchasing department to process order/drop shipments.
  • Managed inventory by logging new inventory items upon receipt and reconciling to Purchase orders.
  • Ensured purchase orders are prioritized to expedite processing of orders and guarantee customer satisfaction.
  • Closed sales opportunities by gaining purchase orders and executing all order fulfillment procedures.
  • Entered domestic and international purchase orders and provided swift and accurate confirmations.
  • Processed purchase orders and dealt directly with customers and regional manufacturing reps.
  • Interacted with contract manufacturers to monitor purchase orders and expedite inventory.
  • Processed purchase orders and price quotations and confirmed expected delivery dates.
  • Managed Receiving Department inputting, updating purchase orders into system.
  • Communicated with vendors and issued purchase orders for outsourced materials.
  • Verified product availability and information on customer purchase orders.
  • Managed customer purchase orders from order capture to delivery.
  • Managed international manufacturers and domestic vendors purchase orders.

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7. Sales Representatives

high Demand
Here's how Sales Representatives is used in Inside Sales Representative jobs:
  • Provided in-house product consultation and education to furniture customers in addition to supporting 50 sales representatives and facilitating orders with vendors.
  • Monitor key program status from initiation through delivery and responsible for communicating this information to outside sales representatives and customers.
  • Reviewed credit/financial histories, structured and activated accounts, and supported field sales representatives in managing accounts.
  • Established opportunities and meetings for outside sales representatives regarding consultations on phone systems and network solutions.
  • Coordinated delivery schedule for Outside Sales Representatives to ensure accurate pricing and delivery of products.
  • Supported District Manager, outside sales representatives, and showroom manager in administrative assistant duties.
  • Coordinated sales efforts with outside sales representatives to maximize sales efficiency and effectiveness.
  • Establish relationship with Outside Sales Representatives and Channel Partners to leverage sales opportunities.
  • Prepare weekly presentation of sales and participated in training new sales representatives.
  • Support National Outside Sales Representatives, providing profitable leads and administrative support.
  • Trained new sales representatives and operations specialists via person-to-person and online seminars.
  • Negotiated with our manufacturers and factory sales representatives for competitive market pricing.
  • Obtained required documentation and acted as liaison for Field Sales Representatives.
  • Partnered with Field Sales Representatives to identify and solicit new business.
  • Provide personal assistance and availability to outside sales representatives as needed.
  • Passed lead information to outside sales representatives to further account development.
  • Collaborated with outside sales representatives and partner prospects on new opportunities.
  • Assisted in conducting training seminars for distributors and sales representatives.
  • Sustained smooth business transactions working with multiple outside sales representatives.
  • Supported and assisted Outside Sales Representatives to increase territory sales.

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8. Outbound Calls

high Demand
Here's how Outbound Calls is used in Inside Sales Representative jobs:
  • Generate incremental revenue by inbound/outbound calls selling service agreements for ophthalmic equipment and microscopes.
  • Established and maintained customer relations and retention within region via daily in/outbound calls.
  • Make outbound calls to already established customers to update listing information.
  • Make 40 to 80 outbound calls per day for two accounts, Caxton Growth and Computer Science Corporation (CSC).
  • Managed pipeline of leads that included fielding inbound calls, placing outbound calls (cold calling) and monitoring website activity.
  • Handled Inbound and Outbound calls from marketing campaigns, triage sales calls while identifying opportunities to maintain retention and possible sales.
  • Sell Dell products and services by responding to inbound or placing outbound calls by overcoming objections and entering into IDD system.
  • Place outbound calls to procure beverage orders from customers and address service and support issues by entering requests via B.O.S.S.
  • Performed follow up for outbound calls, ensuring a high level of client satisfaction at all times and process orders.
  • Perform outbound calls to ensure issue resolution or follow up with customer to make sure he or she is happy.
  • Make sells while on both inbound and outbound calls by utilizing persuasive sales techniques and thrive to exceed sales goals.
  • Conducted outbound calls to the physician offices and pharmacies on all client accounts to secure timely transfer of client prescriptions.
  • Provided direct sales support in the boss data base for outbound calls (range 180-220 calls per day).
  • Received inbound calls as well as made outbound calls to and from consumers who were interested in window replacement.
  • Receive inbound and make outbound calls to ensure customers have correct levels of service that meet their business needs.
  • Receive or place Inbound/Outbound calls to customers who have accounts with Coca Cola to place a beverage order.
  • Make outbound calls the homeowners to schedule appointments & answer inbound calls to schedule appointments or answer questions.
  • Designed and implemented a daily call plan that included an average rate of over 500 inbound/outbound calls per week
  • Managed a million dollar inside sales desk, receiving inbound calls and making outbound calls to government customers.
  • Operated within a blended call-center environment, conducted inbound calls and executed outbound calls by cold calling leads.

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9. Customer Base

high Demand
Here's how Customer Base is used in Inside Sales Representative jobs:
  • Answered and processed approximately 150 to 200 monitored calls daily providing professional and personable customer service to a diverse customer base.
  • Served customer needs for electronics and telecommunications products within local government, private sector, and general office customer base.
  • Excelled in fostering relationships with a broad/diverse customer base - efforts yielded exceptional sales volume and increased profits
  • Cultivate sales opportunities with current customer base through face-to-face interaction, telephone communication, and through e-mail.
  • Generated license renewal revenue from customer base for commercial and federal customers within a specific territory.
  • Maintained existing customer base and network within accounts to identify key contacts and additional opportunities.
  • Managed the overall account relationship by providing strategic service and support to assigned customer base.
  • Assisted outside sales representatives in maintaining and expanding relationships within existing customer base.
  • Communicated with a global wide customer base describing advertised items functions and specifications.
  • Performed multiple business to business transactions, increasing customer base in several areas.
  • Developed loyal customer base throughout media, entertainment, financial and communications markets.
  • Implemented open order report to logistics coordinator expediting shipments to customer base.
  • Solicited referrals from existing customer base, converting many referrals into sales.
  • Developed and maintained a customer base for distribution of electronic components.
  • Develop and increase customer base within assigned US and international territories.
  • Developed potential customer base and organized appointments with Outside Sales team.
  • Partnered with territory sales representatives to grow customer base.
  • Consolidated existing customers base while building new customer base.
  • Developed and maintained a customer base to assigned territory.
  • Verified customer satisfaction and expanded customer base nationwide.

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10. Customer Relations

high Demand
Here's how Customer Relations is used in Inside Sales Representative jobs:
  • Administer company Customer Relationship Management Database and reporting
  • Maintained customer relationships by visiting customer sites and entertained when necessary to promote business and provide open communication with the customer.
  • Promoted customer relations by processing inquiries and purchase orders, expediting delivery of products and handled all correspondence between both companies.
  • Developed and implemented customer relationship management processes, as well as standardized reporting and follow-up procedures to maximize sales effectiveness.
  • Assumed responsibility for market analysis, estimating and job costing, price negotiations, project management and customer relations.
  • Build customer relations throughout the Costco Warehouses by consistently providing excellent customer service with their needs and requirements.
  • Handled field customer relations calls, checked order status and reviewed shipping information to communicate approximate delivery dates.
  • Provide stellar customer relations by expediting product replacements, assisting in design and installation of audio equipment.
  • Designed and delivered a strong customer relationship management strategy, providing advocacy and responsiveness to client needs.
  • Leveraged best-practice customer relationship management techniques to forge consistent record of outreach, consultation, and follow-up.
  • Created a customer contact system that substantially improved customer relations and increased sales through special promotions programs.
  • Promoted positive customer relations, offered creative input for merchandising displays to optimize visibility and expand sales.
  • Established and maintained profitable customer relations serving as the primary internal contact for domestic and international accounts.
  • Work collaboratively with outside sales representatives to foster customer relationship management with existing and new customers.
  • Accomplished and dedicated manager experienced in all aspects of office management, sales and customer relations.
  • Displayed talent in communications, dispute resolution, and cultivating customer relationships through honesty and integrity.
  • Developed and implemented strategies with steel buyers for product forecasting, tracking/maintaining inventories and customer relations.
  • Provided superior customer relations support with an emphasis on developing and maintaining relationships with customers.
  • Maintained effective and successful customer relations by coordinating orders and directly supporting the sales representatives.
  • Continue to maintain customer relationship by communicating with customer and co-workers to provide technical information.

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11. CRM

high Demand
Here's how CRM is used in Inside Sales Representative jobs:
  • Maintained records of customer contact through CRM and generated reports on request for individual customers both internally and externally.
  • Maintained and expanded Sales-i CRM database of prospects within my assigned territory.
  • Gathered actionable marketing intelligence for internal CRM system.
  • Answered, evaluated, and prioritize incoming telephone, voice mail, e-mail, and CRM leads to insure timely follow-up.
  • Worked with branch manager to implement new PlanPlus CRM software that was adopted by 100+ branches to track and progress opportunities.
  • Administered CRM database of over 8,000 prospects and 500+ clients and originated more than 85% of completed IT sales.
  • Target specific demographics using CRM software and conduct appointments with prospective clients to best fit them with their ticketing needs.
  • Worked within a variety of sales channels including web chats, e-mail, CRM, inbound and outbound phone calls.
  • Utilized the company's CRM on a daily basis, scheduled and documented activities, and developed prospective customer profiles.
  • Worked from a CRM database to follow-up on leads and at times worked as a team with Outside Sales representatives.
  • Responded to real-time metrics generated by the CRM systems Act-On and MailJet, to create and manage executive campaigns.
  • Maintained the integrity and accuracy of the CRM database while generating monthly performance reports for our outside sales team.
  • Offered Web Filtering and web reporting software to companies globally * Continuously maintained and updated CRM for future prospecting
  • Managed CRM data by submitting activity and reports; such as daily call reports and weekly work plans.
  • Worked with billing system software vendor to design and install a sales force automation tool within the CRM.
  • Work closely with outside reps to segment territory accounts, track opportunities in CRM, and fill pipe-line.
  • Process payments up to 150,000 for premium/group and full season packages through ticketing system Pro Venue and CRM.
  • Maintained up-to-date account records in CRM database to monitor and track account information and activities for each call.
  • Submit sales through company CRM Software and ensure content is accurate and reflects customers' needs appropriately.
  • Developed my own CRM system I developed with excel and researched all my own leads from scratch.

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12. New Clients

high Demand
Here's how New Clients is used in Inside Sales Representative jobs:
  • Generated additional revenues through optimizing business opportunities with existing clients and new clients while ensuring client satisfaction.
  • Facilitated successful internal and external follow up system with existing and potentially new clients.
  • Secured dynamic position growing 70 established accounts and fostering generation of new clients.
  • Cultivated and maintained current customer base and generated relationships with new clients.
  • Maintained existing customer portfolio while educating current/new clients on potential growth opportunities.
  • Sold/serviced advertising, prospected new clients, and developed/executed special promotions.
  • Established new clients and referrals with maximum profitability.
  • Revitalized business by attracting dynamic new clients.
  • Managed new clients and leads and worked with senior management to develop branding for products and services both internally and externally.
  • Focus on developing introductions for Core BTS for net new clients and re-introductions for past clients for the Indiana office.
  • Manage the largest portfolio among my peers, 102 active clients, while on boarding 32 new clients in 2016.
  • Solicit and obtain new clients, as well as being in charge of maintaining existing clients through follow-up and service.
  • Increased sales by 20% in an otherwise down market by developing new clients and maximizing output from existing accounts.
  • Prospected for new clients by identifying their needs and matching them with the best products based on business drivers.
  • Established contact with potential new clients in small, medium and major markets to achieve sizable figures in sales.
  • Put together Specification Packages for all products used at job sites, and developed bids for potential new clients.
  • Developed potential new clients for sales team at trade shows when working at the booth and promoting company offerings.
  • Exercised time management when making cold calls for potential new clients while providing customer service to existing clients.
  • Worked with existing/new clients on marketing events which included mailers, coop free goods and patient follow up.
  • Expected to meet 210 minutes of call time daily and meet monthly quota of revenue and new clients.

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13. Cold Calls

high Demand
Here's how Cold Calls is used in Inside Sales Representative jobs:
  • Provided customer support and initiated cold calls to generate new account business increasing revenue within assigned territory.
  • Generated lead qualifications for cold calls and assisted Outside Sales Representatives in business-to-business sales opportunities.
  • Called on past individual game tickets buyers, as well as made cold calls to sell season tickets and game plans.
  • Achieved the highest and most consistent call volume rate at the office with an average of 750+ successful cold calls weekly.
  • Schedule and conduct tours of Nationwide Arena to assist in closing new business, complete100 or more daily cold calls.
  • Prospect, qualified and generated sales within the company's established trading partners while making between 75-90 cold calls daily.
  • Discovered new customers through extensive cold calls via phone by providing 60+ new leads per month to outside sales representatives.
  • Generated $15,000 - $23,000 per month in advertising revenue by making 150 - 200 cold calls every day.
  • Prospected, qualified sales leads and set face-to-face appointments for new business potentials averaging 100 cold calls per week.
  • Expand customer service by making cold calls, handled problems with clients, and make on the spot decisions.
  • Demonstrated proven success making outbound cold calls and closing business; averaged between 80 - 120 cold calls daily.
  • Position required skills in client prospecting, innovative product marketing cold calls, account development, and follow-up service.
  • Generated interest via cold calls to obtain meetings for company the sales team within the Raleigh Durham, territory.
  • Generated new client accounts by initiating daily cold calls by telephone, and by routinely visiting potential new customers.
  • Established, developed, and closed sales through lead generation from cold calls, marketing campaigns and inbound inquires.
  • Prospected multiple businesses varying from local start-ups to Fortune 500 through 300 cold calls and 500 emails weekly.
  • Initiated new sales opportunities with enterprise class accounts through 50+cold calls/day and consistent telephone and e-mail follow ups.
  • Averaged approximately 50-60 daily cold calls to the demographic group of people assigned to me by our client.
  • Demonstrated an advanced ability to multitask by exceeding more than 150 cold calls and 100+ follow-up calls weekly.
  • Expanded the current customer base through marketing, cold calls and expanding contact with existing companies additional departments.

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14. Internet

high Demand
Here's how Internet is used in Inside Sales Representative jobs:
  • Managed web revenue for several products through need-based analysis meeting with traditional and non-traditional internet yellow pages advertisers and/or internet advertisers.
  • Assisted in the selection of all mid-market MCI dedicated internet products to enhance productivity for mid-market corporations.
  • Participated in several marketing campaigns, including newsletters, internet advertisements, and YouTube videos.
  • Answered customer questions about product availability and shipment times Skills Used Excel Microsoft word Internet
  • Conducted outbound cold-calling campaigns in an assigned territory, selling internet portal services.
  • Provided technical support wireless network and Internet support via desktop and satellite communication.
  • Specialized in all 5 telecommunication companies to handle overflow from each internet department.
  • Commissioned selling and appointment setting of internet-based consultative services to warm leads.
  • Provided customers with superior knowledge of fiber optic internet and television technologies.
  • Utilized marketing initiatives, referrals and internet research to identify potential opportunities.
  • Developed and maintained strong customer relations via telephone and Internet communications.
  • Provided internet marketing services and ideas to select e-commerce dealers.
  • Worked with local business assisting them with Internet connectivity.
  • Required extensive internet product research for purchasing custom materials.
  • Received inbound calls and sold five different television/internet products.
  • Utilized Internet daily to locate real estate offices/agents.
  • Utilized internet forums and how-to-videos to research equipment functionality
  • Provisioned cable, internet and residential telephone services.
  • Generated and organized customer lists from internet research.
  • Solicited contractors for nationwide Internet referral business.

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15. Technical Support

average Demand
Here's how Technical Support is used in Inside Sales Representative jobs:
  • Provide technical support to customers, prepare detailed quotations, and collaborate with management to determine delivery schedules and capacity requirements.
  • Provided phone and on-site technical support to engineers for electrical and electronic enclosures, climate control and standardized power distribution products.
  • Provided Technical Support and Coordination for Customers *Researched and Recommended Product to Meet Customers Needs *Worked to Bring in New Customers
  • Demonstrated effective and consistent technical support for existing customer base, and generated additional revenues through telemarketing new customers.
  • Provided technical support information for customers who needed engineering or quality control advice about precious metal contact materials.
  • Assisted Honda with inventory management levels along with technical support of products associated with production and delivery concerns.
  • Provided real-time monitoring of technical support queues, including analysis of queue metrics and utilization to support productivity.
  • Provided technical support and directed multiple vendor activities while being accountable for maintaining high quality project standards.
  • Improved customer retention by providing customized technical support for large-volume customers including Compaq, HP and Motorola.
  • Represent other departments, including collaboration with marketing, product development, accounting and technical support.
  • Provided technical support for outside sales department and customers and conducted research into current and potential markets
  • Determined customer needs with prompt and professional customer service and/or directed them to technical support.
  • Provided technical support to existing clients in software upgrades, contract documentation/specifications, and system enhancements
  • Offered technical support and solutions to issues that are often non-standard/non-routine and required some clarification.
  • Researched and identified heavy freight drive train components via manufacturer catalog and technical support resources.
  • Expanded communication skills providing engineers with technical support and coordinating with contractors until job completion.
  • Coordinated order fulfillment and delivery of steel building systems and provide technical support to customers.
  • Provided product pricing, customer service duties, electrical contractor technical support for machine control products
  • Provided backup support for technical support, lead generation, forecasting and product recommendations.
  • Maintained in-depth industry knowledge of customer needs and provided appropriate technical support staff referrals.

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16. Salesforce

average Demand
Here's how Salesforce is used in Inside Sales Representative jobs:
  • Qualify customers- Build and execute my sales pipeline- work with customer management software SalesForce - identifying sales opportunities from cold leads
  • Worked on special projects for marketing to my territories using multiple software applications, including SalesForce.com.
  • Assisted with keynote presentation marketing/representing SalesForce One Company increase appeal across Bay Area and nationally.
  • Developed new sales opportunities through outbound calling and management of SalesForce database.
  • Provide accurate and timely updates on pipeline and forecast utilizing SalesForce.
  • Utilized SalesForce to document client information and maximize effective internal communication
  • Maintained all sales funnels and customer records utilizing SalesForce.com.
  • Managed funnel of sales opportunities and activities using SalesForce.com.
  • Maintain accurate customer and pipeline records within SalesForce.com.
  • Entered and maintained company lead data using SalesForce.com.
  • Update account information in SalesForce.com.
  • Document all activities and opportunities in SalesForce.com, as well as mining data for effective sales targets within assigned territory.
  • Logged calls, emails and all efforts made to diligently tracked leads provided for all prospects using SalesForce C.R.M.
  • Maintain current database through the use of CRM tool (SalesForce.com) while imputing sales and lead as required.
  • Record information about client's vehicle and personal needs, creating detailed profiles for each candidate using SalesForce.
  • Designed and implemented a SalesForce email template that doubled potential customer views of mes- sage content.
  • Updated sales opportunities and maintained lead cycles with our internal Sales Automation system, SalesForce.
  • Collaborated on internal project to implement ERP system and migration to SalesForce.
  • Obtained knowledge of SalesForce.com, Five 9 phone system and Info USA.
  • Improved productivity by maintaining ownership of over 100 accounts through SalesForce.

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17. Order Entry

average Demand
Here's how Order Entry is used in Inside Sales Representative jobs:
  • Maintained continuous support to order entry personnel, providing detailed guidance concerning technical data and complex order specifications.
  • Completed order entry and coordinated deliveries for outside sales reps in both the residential-plumbing and commercial-waterworks markets.
  • Carry out order entry procedure by establishing proper material descriptions, quantities, and lead times/delivery estimates.
  • Developed an effective order management process that reduced order entry errors between Sales and Customer Service.
  • Handled quoting and order entry for existing customers including managing their inventory and shipping schedules.
  • Provided pricing to customers, availability of parts order entry for distributors of electronic components.
  • Organized order entry program to eliminate duplicate shipping costs and delays in delivery.
  • Contract maintenance, purchase order entry, product expediting and logistical coordination.
  • Configured wholesale distribution ERP modules for inventory and order entry.
  • Processed purchase orders and submitted necessary information to order entry.
  • Performed order entry procedures and quoted materials and fabricated parts.
  • Contributed to design efficiency of customer order entry systems.
  • Maintained accurate order entry and expediting of orders.
  • Promoted from order entry position/administration after two months.
  • Order entry using multiple configurations.
  • Streamlined order entry with Manufacturers.
  • Maintain all aspects of Inside Sales, Quotes, Order Entry, Expediting with -factories, Scheduled orders, Track shipments.
  • Handled customer's inquiries, quotes, order entry/fulfillment, returns (RMA), and failure analysis (FA).
  • Reviewed customer Purchase Orders for correct pricing, specifications, terms and conditions, part numbers in preparation for order entry.
  • Managed major Service Center accounts with regard to program negotiation and administration, daily quotations, order entry and claims resolution.

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18. Potential Customers

average Demand
Here's how Potential Customers is used in Inside Sales Representative jobs:
  • Initiate telephone calls to customers and potential customers to solicit purchases of stock or to follow-up previously quoted business opportunities.
  • Profiled potential customers to determine their technology and business goals, decision making process, and competitive considerations.
  • Communicate cost/pricing of products and services to potential customers to facilitate understanding of their storage and relocation needs.
  • Developed product evaluation program to provide potential customers with samples to achieve product exposure and initiate sales.
  • Build strong relationships to provide repeat business while proactively creating new opportunities with existing and potential customers.
  • Assisted with professional correspondence to potential customers while ensuring full compliance with company requirements and guidelines.
  • Researched, developed and managed ongoing communications with potential customers resulting in revenue generation.
  • Assisted with new business development by compiling quotes and submitting proposals to potential customers.
  • Provided software demonstrations and educated potential customers regarding the benefits of utilizing construction project.
  • Obtained and recorded information about potential customers to be used for sales opportunity.
  • Furnished detailed information of various advertising packages to potential customers through incoming calls.
  • Targeted potential customers newly diagnosed with diabetic conditions, for respective medical supplies.
  • Prospected and developed relationships with potential customers and leads to cultivate new business.
  • Utilized personal attributes to building relationships with potential customers along with active accounts.
  • Manage multiple concurrent projects while educating potential customers through demos and online resources
  • Requested and handled all incoming potential customers/orders while managing my regular workload.
  • Developed relationships with customers through ongoing rapport with existing and potential customers.
  • Handled incoming calls to current and potential customers regarding Cox Communications products.
  • Produced product quotations and proposals for distributors and potential customers.
  • Provided potential customers with technical information for blood chemistry analyzer.

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19. Customer Accounts

average Demand
Here's how Customer Accounts is used in Inside Sales Representative jobs:
  • Manage targeted customer accounts and exercise significant discretion and independent judgment to make tactical and strategic decisions regarding those accounts.
  • Audited and monitored customer accounts and procedures to ensure the security and integrity of customer data.
  • Increased company sales revenue by adding new customer accounts or cross-selling current customers into additional products.
  • Review customer accounts and bills and evaluate possible improvements and resolve misunderstandings to ensure outstanding service.
  • Monitored customer accounts in database, updating customer information and pricing structure for national accounts.
  • Coordinated with outside sales representatives and upper management on creation of new customer accounts.
  • Opened customer accounts by obtaining customer agreement, collecting customer information and extending credit.
  • Coordinated with account managers to obtain the necessary credit requirement for new customer accounts.
  • Maintained records on existing customer base and developed retention programs for current customer accounts.
  • Communicated directly with buyers of customer accounts and product manufacturers advising on sales.
  • Managed several customer accounts and internally releasing new prototype and production orders.
  • Established, maintained and improved customer accounts while offering exceptional customer service.
  • Introduced new products and services and expanded business opportunities within customer accounts.
  • Set and arranged installation appointments for both commercial and residential customer accounts.
  • Maintained 280 customer accounts successfully by increasing customer satisfaction on existing accounts.
  • Organized and maintained entire customer accounts database to ensure up-to-date accurate records.
  • Provided superior sales support to outside sales representative and respective customer accounts.
  • Maintained customer accounts and records by updating or recording account information.
  • Managed several hundred customer accounts, ensuring satisfaction and repeat sales.
  • Managed new and existing customer accounts for a specialty alloys distributor.

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20. Data Entry

average Demand
Here's how Data Entry is used in Inside Sales Representative jobs:
  • Perform data processing related duties including encoding data, data entry & retrieval and routine computer terminal operations.
  • Performed data entry sales and assured customer satisfaction through proactive monitoring of shipping/receiving of goods.
  • Handled routine customer service inquires and updated all computer data entry systems as necessary.
  • Performed data entry and other administrative duties for this janitorial service company.
  • Completed data entry of specific detailed information concerning our raw materials.
  • Performed data entry to document and process and manufacturing orders.
  • Managed miscellaneous data entry duties.
  • Coordinated administrative functions for all departments to include, invoicing, data entry, customer files, correspondence, and filing.
  • Perform order and data entry for customer orders, shipping and receiving operations, as well as shipping and receiving protocol.
  • Assisted in newspaper layout using Page Director and data entry in Total Ad from insertion orders provided by Outside Sales Representatives.
  • Skilled use of multiple interface programs such as Microsoft office, multiple data entry systems, and other miscellaneous software.
  • Assisted in other departments with needed this included switchboard, processing incoming and outgoing mail and year-end inventory data entry.
  • Completed data entry for orders, entered new customer data and update changes to existing accounts in the corporate database.
  • Job Responsibilities: Data entry of orders, picking and boxing orders and shipment to customers, conducting student book buys
  • Provided quotes, performed data entry and increased the volume sales through the high quality of customer service functions.
  • Performed administrative duties such as maintaining accounts receivable, data entry, checked inventory and filing expense account reports.
  • Provide data entry support to inside sales department for customer quotes, sales orders, and other communications.
  • Processed all incoming product orders by phone via data entry and troubleshot any customer problems providing a resolution.
  • Managed data entry in Excel spreadsheets for all sales, commissions and expenses for eight sales reps.
  • Responded to inquiries received via the internet, data entry for new accounts and processed purchase orders.

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21. Customer Orders

average Demand
Here's how Customer Orders is used in Inside Sales Representative jobs:
  • Recommended changes to increase sales and upgrade customer orders and determined necessary actions in handling emergency orders and critical delivery times.
  • Assessed client needs, provided product/service support and recommendations to secure customer orders, and performed other promotional activities.
  • Ensured that customer orders were processed accurately and efficiently, troubleshooting any issues and providing solutions whenever necessary.
  • Reviewed and entered customer orders, maintained inventory to meet company on hand inventory objectives and customer orders.
  • Received customer orders and promptly entered them into internal systems to be processed with the manufacturer/vendor.
  • Processed customer orders on a timely basis entering appropriate information into the computers and filing systems.
  • Provided retail support by fulfilling customer orders, facilitating vendor relations, and processing accounts receivables.
  • Provided customer service support by expediting with manufactures to ensure timely deliveries on customer orders.
  • Processed customer orders through internal systems and placed orders with appropriate manufacturers and vendors.
  • Coordinated customer orders, ensured accuracy of products and shipped according to customer request.
  • Inputted customer orders with minimal mistakes or returns, accurately processing customer orders.
  • Worked with logistics department to provide delivery information regarding customer orders and deliveries.
  • Arranged for shipping and handling of customer orders including expedited and international shipments.
  • Scheduled shipping and delivery requirements for customer orders and materials needed for stock.
  • Demonstrated accuracy processing customer orders and responding to inquiries and new leads.
  • Interpreted sales/delivery terms, processed customer orders, and monitored inventory levels.
  • Document customer orders, prepare customer credit applications, supply technical information.
  • Process customer orders and inquiries including delivery specification and payment terms.
  • Processed sales quotations and customer orders for internal and external customers.
  • Resolved complex problems with customer orders and answering general accounting questions.

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22. Trade Shows

average Demand
Here's how Trade Shows is used in Inside Sales Representative jobs:
  • Produced and directed industry trade shows which enhanced company visibility and contributed to improved sales.
  • Participated in various trade shows and customer facing events including national and international conferences.
  • Participate in industry events by attending trade shows/association programs and obtaining/providing product training.
  • Acted as company representative while interacting with potential customers at corporate trade shows.
  • Elevated company visibility and developed new prospects by participating in industry trade shows.
  • Coordinated national & international SemiCon trade shows which included travel & booth arrangements.
  • Attended several Conferences and Trade Shows promoting company image and energy conservation.
  • Participated in all cooperate/distribution retail sales following leads from trade shows.
  • Coordinated and exhibited at industry trade shows and performed extensive follow-up.
  • Enhanced strategic relationships by supporting trade shows and initiating customer meetings.
  • Supported Regional Sales Managers participation in regional trade shows.
  • Represented company at select industry trade shows
  • Attended and managed multiple trade shows, including setup, marketing material, sales pitches, PowerPoint Presentations and closing deals.
  • Create a strong distributor network by building relationships, providing excellent customer service, and regularly visiting dealerships and trade shows.
  • Solicit sales through telephone sales, person to person presentations, and attendance at trade shows in an assigned geographical territory.
  • Coordinated trade shows; designed exhibits; arranged travel plans and staffing; attended shows; demonstrated products and developed leads.
  • Managed the organization and participation of 10 national trade shows contributing to brand expansion and $100,000 worth in revenue.
  • Organized and coordinated materials used by Outside Sales force as well as in direct mailings, seminars and trade shows.
  • Face to face interaction at trade shows as well as qualification and follow-up of leads from trade shows and publications.
  • Utilized cold calling and marketing campaigns including trade shows and emailing strategies to grow existing accounts and penetrate untapped prospects.

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23. New Product Development

average Demand
Here's how New Product Development is used in Inside Sales Representative jobs:
  • Worked as an interior consultant with several other colleagues, attending department meetings centered around new product development.
  • Directed promotional and advertising campaigns for current and new product development.
  • Developed contact with existing dealers and distributors of new product development.
  • Developed and maintained purchase order requisitions and new product development.
  • Partnered with team of engineers, material expediters, and production planners in new product development and enhancements/upgrades to existing products.
  • Key member of a New Product Development team whose latest product for the market generated $300,000 in annual revenue.
  • Lead market research for New Product Development (NPD) process of popular products.
  • Learned about company's multiple product lines and collaborated in new product developments.
  • Directed new product development activities with peak of 50%.
  • Helped to increase sales and assisted with new product development.
  • Manage new product introductions and support new product development Act as liaison between sales and other departments and related corporate units.
  • Achieved product sales of $7M within 18 months of hire: through new product development and project implementation.

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24. Sales Support

average Demand
Here's how Sales Support is used in Inside Sales Representative jobs:
  • Perform a variety of admin, sales support, reception, clerical and order-management duties for an Electrical/Lighting Manufactures Representative.
  • Position titles included Inventory Control Manager, Special Service Representative, Customer Service Representative and Sales Support Representative.
  • Provided strong sales support to Relationship Manager, allowing additional time for new business development.
  • Specialized Sales support for commercial construction clients involved in underground shoring and excavation.
  • Provided quotes and sales support for large utilities and electrical distributors for power equipment
  • Provide inside sales support for account representatives distributing industrial automation equipment.
  • Provided sales support to external customers generated by Territory Managers.
  • Support executives to maintain sales support documentation and metrics.
  • Established long-term relationships by providing extensive post-sales support.
  • Direct inside sales support of outside sales representative
  • Delivered seminars promoting sales support capabilities.
  • Supported the sales function by efficiently processing sales inquiries and performing the day to day administration of the sales support role.
  • Provided sales support for assigned Fortune 500 accounts for video, audio, web, and streaming conferencing products and services.
  • Provided high levels of post-sales support, including DOA product and shipment issue resolution, product returns and invoice corrections.
  • Provided administrative and inside sales support to Regional Vice President, Assistant Vice Presidents, and Southeast regional sales managers.
  • Provided sales support to Account Manager by preparing pricing, contract negotiating, order entry, customer service and forecasting.
  • Provided tactical marketing and sales support for a field sales team of 6, serving well over 100 different accounts.
  • Provide sales support and assistance utilizing software and database tools to provide major customers with pricing and quotes for SMB.
  • Provided sales support for application server sales in North America and Europe, resulting in 125% of quota.
  • Carried out sales support functions by; preparing quotes for customer applications and processing 25-50 sales orders a day.

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25. Inventory Control

average Demand
Here's how Inventory Control is used in Inside Sales Representative jobs:
  • Enhanced interdepartmental communication production-planning-sales by developing an inventory control system utilizing codes to relate new orders with production scheduling.
  • Supervised accounts payable; documented all required personnel administrative actions, prepared payroll and maintained inventory control records.
  • Managed service improvement initiatives within the home office pertaining to inventory control and new hire training initiatives.
  • Coordinated orders for fifteen individual product lines and assisted in quarterly inventory control and stock purchases.
  • Generated purchase orders and returned defective or damaged products, ensuring customer satisfaction and inventory control.
  • Performed advanced warehouse operations, inventory control, supply chain operations and counter sales.
  • Inventory control for retailers* Setting up accounts/data entry* Selling products and setting up promotions
  • Managed large accounts and related details - including inventory control and problem resolution.
  • Gained extensive experience in warehouse operations including shipping, receiving and inventory control
  • Maintained inventory control by way of accurate order entry into database system.
  • Implemented and maintained effective inventory control processes through warehouse and operations management.
  • Commanded a purchase ordering system for product/supplies and inventory control efficiency.
  • Provide inventory track reports to inventory control management to ensure accuracy.
  • Developed control mechanisms to ensure proper inventory control of stockroom.
  • Maintained proper inventory control and distribution utilizing internal network systems.
  • Experience in shipping/receiving and inventory control through bar coding applications.
  • Developed receiving methods that significantly improved inventory control and accuracy.
  • Supervised inventory control and implemented loss prevention policies and procedures.
  • Handled billing procedures of serviced equipment and inventory control.
  • Developed a pricing structure and inventory control analysis program.

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26. Prospective Customers

average Demand
Here's how Prospective Customers is used in Inside Sales Representative jobs:
  • Identified prospective customers by using business directories, participating in organizations, clubs and attending trade shows and conferences.
  • Generated qualified sales leads, defined and developed competitive pricing, and presented proposals to prospective customers.
  • Performed needs analysis with current and prospective customers while understanding and offering solutions to fulfill their requirements.
  • Provided comprehensive and responsive support to existing and prospective customers, recommending solutions that addressed client needs.
  • Identify areas of improvement and investigate growth opportunities with prospective customers as well as inactive customers.
  • Cultivated, serviced and maintained business relationships through outbound proactive calls to existing and prospective customers.
  • Overcome technical and business objections of prospective customers inquiring in Surge Protection Programs and other products.
  • Provide quotations to existing customer for additional equipment they currently have in addition to prospective customers.
  • Identified prospective customers using business directories, leads from existing clients, and participation in organizations.
  • Prepare and deliver new business proposals to prospective customers, managing relationship from target to conversion.
  • Utilize telephone marketing to develop and maintain productive working relationships with current and prospective customers.
  • Maintained Data Dictionary As a Telemarketer/Inside Sales Representative, my duties included calling prospective customers.
  • Contacted regular and prospective customers to schedule product demonstrations on behalf of Outside Sales Representatives.
  • Generated new business and was awarded new contracts with consultative selling to prospective customers.
  • Conducted telephone and email campaigns to prospective customers to identify decision makers and opportunities.
  • Communicated with regular and prospective customers throughout territory to solicit orders for in-house software.
  • Consulted prospective customers to custom build total solutions based on technical and financial requirements.
  • Exceeded personal and company quotas by effectively managing company-provided leads of prospective customers.
  • Call on prospective customers within these accounts and identify potential opportunities with partners.
  • Demonstrated advantages of First Communications equipment and services to prospective customers.

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27. Key Decision Makers

average Demand
Here's how Key Decision Makers is used in Inside Sales Representative jobs:
  • Identified key decision makers and initiated a relationship when outside representatives are not successful.
  • Prepared and delivered sales proposals/presentations and followed up with key decision makers.
  • Identify target accounts and develop/maintain relationships with key decision makers.
  • Initiated and organized face-to-face meetings with key decision makers.
  • Identify and confirm the key decision makers including President, CEO, CFO, or COO and record basic profile information.
  • Developed relationships with key decision makers, probed for and responded to customer needs, and tracked and monitored account activity.
  • Expand sales within existing accounts by focusing on customer service, understanding customer needs and developing relationships with key decision makers.
  • Cultivated and grew relationships with business owners and key decision makers within a portfolio of over 300 + individual companies.
  • Prospected, initiated, qualified and closed sales with key decision makers handling the southern & northeastern United States.
  • Initiate and close sales for the key decision makers and match them with the right solutions for their needs.
  • Account Manager / Sales Representative:Responsible for creating sales pipeline and building client relationship with key decision makers.
  • Promoted the benefits of PacifiCare Insurance and interacted with key decision makers to implement benefits for company employees.
  • Contacted customers in order to discover all key decision makers and address their needs on an individual basis.
  • Follow up via phone, fax and e-mail with key decision makers to attain sale.
  • Identify needs and wants of key decision makers to develop strategies to close sales.
  • Initial point of contact for potential customers and built relationships with key decision makers.
  • Build relationships with Key decision makers and push to get approvals for the dealerships.
  • Build relationships with key decision makers within companies to create long lasting clients.
  • Build relationships and set appointments with key decision makers for outside sales.
  • Build relationships with key decision makers and acts as a customer advocate.

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28. Client Relationships

average Demand
Here's how Client Relationships is used in Inside Sales Representative jobs:
  • Developed long-term client relationships applying strong customer support and problem solving skills achieving customer satisfaction and profitability.
  • Exceeded revenue targets through establishing new Mobile Hydraulic and Industrial client relationships, and offering customized solutions.
  • Maintained client relationships Managed order fulfillment for new and non-repeat clients Controlled inventory tracking and internal process coordination
  • Build and maintained lasting client relationships and met customer requirements by analyzing and identifying customer needs.
  • Partnered with outside sales representatives and distributors to acquire new clients and maintained existing client relationships.
  • Developed and organized a customer database to assist in streamlining sales and tracking client relationships.
  • Nurtured client relationships, establishing vibrant network of retail clients by conducting regular communication activities.
  • Negotiated pricing and obtained contractual purchasing agreements for solid market penetration and profitable client relationships.
  • Conducted regional plant operations site visits to ensure customer satisfaction and strengthen client relationships.
  • Developed and nurtured client relationships by providing professional, quality services and timely communication.
  • Nurtured client relationships to ensure proper order fulfillment and encourage client retention.
  • Develop short and long-term client relationships recorded on self-created client analysis report.
  • Developed highly client relationships and earned reputation for exceeding sales goals.
  • Cultivated and developed potential client relationships through information correspondence and interaction.
  • Identify decision makers within existing accounts and build lasting client relationships.
  • Developed client relationships, increasing customer satisfaction and repeat sales.
  • Established and maintained client relationships by delivering exceptional customer service.
  • Maintained and nurtured existing client relationships resulting in increased renewals.
  • Participated in site visits to establish better client relationships.
  • Generated new lucrative accounts while maintaining existing client relationships.

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29. Account Management

average Demand
Here's how Account Management is used in Inside Sales Representative jobs:
  • Managed SNF accounts using various account management strategies to ultimately strengthen relationship to generate leads on a consistent and complaint basis.
  • Assisted Divisional Vice President in assessing prospect and account management efforts to develop the company's newest territory.
  • Provided full service account management regarding products and services, including pricing, availability, and shipping information.
  • Managed inbound and outbound sales inquiries/solicitation and full sales cycle including purchasing, customer service and account management.
  • Delivered account management and sales reinforcement for specific named major, government and national accounts.
  • Utilized account management and business development skills to satisfy specific needs of key decision-makers.
  • Utilize account management skills to develop relationships with key decision-makers to identify specific needs.
  • Account management, account evangelize and educational/consultative selling are key in this role.
  • Developed effective account management strategies and plans for increased market penetration and revenues.
  • Account Management in charge of troubleshooting and problem solving for overall customer satisfaction.
  • Established and maintained a high level of customer satisfaction through proactive account management.
  • Used several in-house computer programs to improve internal account management and customer service.
  • Provided account management of high-profile-high-value customers and projects from birth to death.
  • Provided outstanding account management - developing sales pipeline and closing sales opportunities.
  • Support included prospecting, generating quotations and providing basic account management support.
  • Set Live Meeting product demonstrations with account management teams including Microsoft.
  • Provided high degree of account management for approved vendors and manufacturers.
  • Provided outstanding account management - developing relationships with existing client accounts.
  • Perform effective territory and account management and maintain updated territory files.
  • Coordinate closely with cross-functional counterparts in Inside Sales and account management.

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30. Sales Process

low Demand
Here's how Sales Process is used in Inside Sales Representative jobs:
  • Facilitate successful implementation of new programs by ensuring a well-defined and efficient sales process is selected and implemented prior to launch.
  • Partnered with captive representatives in respective territories to achieve streamlined sales processes, order accuracy and superior customer service.
  • Initiated sales process by managing a call rotation; making initial presentations; understanding accounts requirements.
  • Maximized time management in sales process through more effective sales techniques learned through various professional development.
  • Required knowledge of sales process, vertical marketing and ability to overcome objections and competitors pricing.
  • Identified decision makers from generated leads and led sales processes; maintained/expanded database.
  • Navigated complex sales process requiring solution-based sales techniques and solid contract negotiation skills.
  • Facilitated sales process by communicating/sharing information with appropriate internal and external contacts.
  • Coordinated sales process with company field reps and national wholesale representatives.
  • Facilitated the sales process by providing product literature and evaluations.
  • Processed all documentation associated with sales process.
  • Followed and implemented a disciplined sales process.
  • Followed established sales process methodology.
  • Engaged prospective clients in sales process by communicating value company products and services, and capturing client interest in in-person presentation.
  • Developed and implemented an after-market retention sales process in order to generate more revenue from the company's existing client base.
  • Recorded first-ever closed deals from beginning to end on phone - led to company's entire sales process and structure changing.
  • Manage accounts through the entire sales process including; prospecting, qualifying, contract negotiations, signing, and post-sales support.
  • Involved with all aspects of the new sales process from installation, billing and technical aspects with a high efficiency rate.
  • Learned product features and sales processes, exceeding revenue goals, achieving 107% revenue, 115% individual performance goals.
  • Manage accounts and customers jobs during duration of time from the beginning of the sales process, through installation and interconnection.

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31. Business Development

low Demand
Here's how Business Development is used in Inside Sales Representative jobs:
  • Worked with multiple Business Development Managers to coordinate personal meetings with prospective clients to present and position our solutions and offerings.
  • Participate in business development by being highly responsive to customer needs and targeting new markets while maintaining existing auction business.
  • Solicit additional business from existing accounts by promoting new products and monthly specials, while creating new business development opportunities.
  • Leveraged persuasion techniques, customer education, value-added & promotional techniques for setting appointments, scheduling repairs and business development.
  • Controlled, tracked and facilitated the development of FLIR demo equipment used for domestic and international business development.
  • Contributed decisive, motivating business development skills toward successfully boosting profits, leading to higher productivity and retention.
  • Provided exceptional customer service by forming partnerships with business development, marketing, and other company departments.
  • Generated leads and used various business development techniques to develop prospects into qualified appointments for Regional Managers.
  • Supply chain management and business development with company approved service providers and preferred and outsourced vendors.
  • Position is focused on new business development / new customer acquisition mainly through outbound telephone calling.
  • Drive new business development through generating prospective clients for print advertising in collegiate sports publications.
  • Promoted to Business Development Manager due to meeting and exceeding goals as Business Development Associate.
  • Identified prospective opportunities for Business Development Division, resulting in company's key accounts.
  • Focus is currently business development for start up data security and compliance technology firm.
  • Conducted business development plan, organized strategic target marketing aimed towards fortune 500 companies.
  • Leveraged strong sales knowledge to effectively promote business development initiatives throughout 31 state territory.
  • Initiated new business development by utilizing cold calling, product marketing and promotions.
  • Plan and consult within a team-based work environment to coordinate business development activities.
  • Participated in new business development campaigns and service offerings for customer acquisition.
  • Generate new revenue via business development and relationship building with strategic partners.

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32. High Volume

low Demand
Here's how High Volume is used in Inside Sales Representative jobs:
  • Handled high volume customer inquiries, trouble shot customer related problems/concerns and initiated effective problem-resolution steps to achieve customer satisfaction.
  • Reviewed and interpreted complex technical drawings and customer specifications to prepare high volumes of quotes.
  • Communicate effectively and persuasively to high volume of people.
  • Preformed high volume telephone sales and business development.
  • Handled high volume calls in a timely and efficient manner to ensure client needs have been met and all issues resolved.
  • Maintained great business relationships with distributors while handling high volumes of technical, pricing, product, delivery and troubleshooting request.
  • Communicate effectively and persuasively to a high volume of current customers and potential customers over the phone and via e-mail.
  • Provided customer service to distributors and end users by answering a high volume of incoming calls and assisting their needs.
  • Work in a high volume competitive environment where company goals are set and expected to be met and or exceeded.
  • Answered a high volume of inbound calls and quickly assessed customer needs providing a variety offering to meet their need.
  • Answered high volume of phone calls and assisted customers on the phone and in the store with sales and questions.
  • Maintained a high volume of nutritional products despite a fiercely competitive and declining market and sustained strong revenue gains.
  • Answered a high volume of inbound calls in a call center environment, while assisting customers place complicated orders.
  • Managed a high volume workload making outbound calls to gain new customer and to keep relationships with current customers.
  • Team lead for a high volume, top ranking sales group for a Fortune 50, wireless industry leader.
  • Maintained high volume of calls and met or exceeded talk time goals and sales production on a consistent basis.
  • Manage high volume of calls and provide response to all maintaining high quality of service and performance standards.
  • Direct Sales Representative for high volume salvage auto auction call center producing over $40,000 weekly in sales.
  • Worked in a fast-paced and high volume call environment, fielding 50+ inbound/outbound daily sales and service calls.
  • Averaged 60 calls daily in a high volume outbound call center, exceeding monthly goals by 20%.

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33. Product Information

low Demand
Here's how Product Information is used in Inside Sales Representative jobs:
  • Demonstrate thorough knowledge of Pfizer products and ensure concise and accurate communication of product information through web based video presentation tools.
  • Provided product information and guidance to Solution Provider partners relating to operating system, database, and programming language capabilities.
  • Provided detailed product information to assist customers in determining their product needs, such as compliance standards and fastener specifications.
  • Developed customer relationships by cheerfully, knowledgeably, and rapidly responding to their requests for pricing and product information.
  • Provided exceptional customer service and maintained knowledge on changes in technology to provided product information to potential clients.
  • Assisted outside sales representatives by gathering product information from manufacturers, obtaining pricing information from distributors.
  • Responded to inquiries from customers, and provided product information and demos regarding video conferencing services.
  • Researched account information, answered customer questions, and provided updated account and product information.
  • Initiated discussions on product information, promotions and systems to identify strategies for process improvement.
  • Provided product information, managed budget reports/ shipping information to the internal/outside sales reps.
  • Responded to customers' requests for product information and recommended appropriate merchandise for purchase.
  • Communicated daily with vendors to obtain product information for customers and ensure timely delivery.
  • Researched and communicated product information on a daily basis in response to customer inquiries.
  • Supplied current product information to address customer inquiries regarding projects and safety specifications..
  • Processed and expedited orders, availability, provided pricing and product information to customers.
  • Compiled product information packets for customers, maintained and organized sales records for customers.
  • Assist the Marketing Department with product information for promotional material and product catalog.
  • Provided product information and consulted with clients to interpret needs specification and priorities.
  • Advised contractors when making purchasing decisions and provided them with technical product information.
  • Organized and disseminated information regarding pricing, volume, promotions and product information.

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34. Annual Sales

low Demand
Here's how Annual Sales is used in Inside Sales Representative jobs:
  • Achieve monthly, quarterly and annual sales objectives while ensuring the optimum customer experience by following company standard operating procedures.
  • Analyze market conditions and forecast monthly/quarterly/annual sales to meet company budgets and requirements.
  • Recognized for continuously meeting and exceeding annual sales figures.
  • Received quarterly and annual sales achievement awards.
  • Exceeded annual sales, developed forecast from projected needs, defined goals and met objectives, identified and implemented creative solutions.
  • Handled inventory control and commercial accounts receivable for branch location of this international corporation with annual sales volume of $675,000.
  • Managed and updated the sales inventory report for multiple OEM's that totaled more than $100 million in annual sales.
  • Reported monthly, quarterly and annual sales reports, forecasting and special focus projects to assist management in critical business decisions.
  • Demonstrated sales excellence through repeated achievement of annual sales goals of $6.5+ million and 99% retention of accounts.
  • Achieved Sales Excellence Awards in recognition for exceeding assigned annual sales quota each year (2) in the role.
  • Recruited to maximize sales of print and technology products for 65 college accounts representing $2.4 million in annual sales.
  • Marketed and sold exclusive medical products while building strong customer base, and achieving over $300,000 in annual sales.
  • Managed accounts for two of company's top three customers with annual sales of $4 to $7 million.
  • Implemented sales and marketing initiative to effectively support top customers that accounted for $7 MM in annual sales.
  • Recognized at our 2005 annual sales rally for incremental sales growth in our market of $500,000 in 2004.
  • Designed and implemented annual sales plan with objectives of developing new dealer accounts and building sales for existing accounts.
  • Generated combined, average annual sales over $3 million in Northeast, Southeast, Gulf and International territories.
  • Serve as an integral team member helping the Outside Sales Reps meet their quarterly and annual sales goals.
  • Maintained an exceptional report, managing more than 100 accounts, worth millions of dollars in annual sales.
  • Managed a team of 5 inside sales representatives with the responsibility of achieving weekly and annual sales goals.

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35. Customer Complaints

low Demand
Here's how Customer Complaints is used in Inside Sales Representative jobs:
  • Managed customer complaints and problems, helping to facilitate solutions by helping the customer to interact with other departments effectively.
  • Work closely with department managers to effectively remedy customer complaints and improve the quality of customer service.
  • Networked with Marketing, Production and Logistics to resolve customer complaints and ensure overall customer satisfaction.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
  • Resolved customer complaints by investigating problems, developing solutions and made recommendations to improve customer experience.
  • Paper Supply Company: responsibilities included taking and processing orders, research and rectify customer complaints.
  • Generated add-on sales, resolved customer complaints resulting in an improvement of past strained relationships.
  • Addressed customer complaints concerning billing or service rendered and referred to additional departments as necessary.
  • Provide exceptional customer service by resolving customer complaints through strong oral and written communications.
  • Administered investigation of customer complaints by responding in a timely and effective manner.
  • Resolved customer complaints, handled customer invoice disputes and met delivery expectations.
  • Resolved customer complaints and managed all return authorizations in an expedited manner.
  • Resolved customer complaints/disputes with friendly and professional customer interaction at all times.
  • Provide escalation resolution on customer complaints and other issues not addressed adequately.
  • Maintain customer service by resolving customer complaints as per dealership policy.
  • Resolved customer complaints by researching alternative sources to fulfill customer needs.
  • Resolved customer complaints, competitive pricing situations; achieved assigned sales.
  • Handled all customer complaints and devised resolutions that benefited all involved.
  • Handled customer complaints, provided one call resolution and customer satisfaction.
  • Increased customer satisfaction by fielding customer complaints and identifying solutions.

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36. Current Customers

low Demand
Here's how Current Customers is used in Inside Sales Representative jobs:
  • Provided phone/email support to current customers and potential clients -Initiated outgoing calls to potential clients referred by sister company, Family Video
  • Called new customers offering office-printing equipment, also contacted current customers to upgrade current office equipment.
  • Maintained current customers by utilizing creative problem solving and negotiation skills to resolve customer issues.
  • Entered new customer data and other sales information for current customers into computer database.
  • Research organizations and solicit proper services to benefit future or current customers.
  • Maintain current customers and eliminate customers no longer using product.
  • Directed service sales development and business retention with current customers.
  • Generate new prospects and identify current customers with need and/or interest
  • Marketed competitive wireless services to prospective & current customers.
  • Contacted current customers to upgrade their current telecommunications equipment.
  • Prepared sales analysis for potential and current customers.
  • Solicited new business, maintained current customers needs, supported both individuals and companies with their classified and retail advertising needs.
  • Keep relations with past and current customers to ensure customer satisfaction was met and to help with current or future endeavors.
  • Call up current customers, explain details of different products and services offered and convince them to buy the products.
  • Pursued new clients and consistently nurtured and sustained current customers in the assessment of their computer needs and services.
  • Penetrated current customer base by negotiating new pricing agreements and by presenting current customers with other value added services.
  • Traveled to conferences and expos, talking to potential and current customers about company products at the booth.
  • Maintained high activity level with prospects and current customers on a daily basis, via email and phone.
  • Re-established contact with old customers and prospects as well as maintained current customers through service and post-order follow-up.
  • Make product recommendations for new and current customers, deliver price increases and continue to keep customers throughout.

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37. Inbound Sales

low Demand
Here's how Inbound Sales is used in Inside Sales Representative jobs:
  • Answered inbound sales calls and provided customer with information and solutions for their telecommunications needs.
  • Exceeded call sales goals to be the only representative from training class to graduate to the inbound sales team.
  • Tracked and qualified all inbound sales inquiries from promotions, internet, lead generation events, and inbound calls.
  • Handled inbound sales lead calls to convert calls into sales while overcoming business objections of prospective wedding vendors.
  • Managed inbound sales calls, product sourcing, order processing, procuring, and expediting of customer orders.
  • Answer inbound sales calls from consumers and businesses for a wide range of medical documentation systems and devices.
  • Completed inbound sales requests in a timely and professional manner with an eye towards expanding the sales ticket.
  • Call center inbound sales with the ability to make uncapped commission after hitting minimum required weekly sales goals.
  • Have been ranked top 10 on the inbound sales floor regarding profit and revenue multiple quarters since employed.
  • Managed inbound sales inquiries to convert calls into qualified interest, as required by Regional Sales Managers.
  • Handle inbound sales calls and recommend the proper solution for a customer using top down selling techniques.
  • Work with Sales & Marketing Associates to close entry level deals as well as inbound sales opportunities.
  • Received inbound sales calls for new cable services and earned the right to offer more services.
  • Closed inbound sales inquires with the goal of ensuring client satisfaction and value for new advertisers.
  • Receive inbound sales calls and create material quotes, produce bids and process sales orders.
  • Dialed 60 outbound and received 4 inbound sales calls while setting 4 in-person appointments daily.
  • Engaged in outbound and inbound sales program for a variety of telecommunications equipment and services.
  • Develop account sales strategies that incorporate core UPS solutions for outbound and inbound sales calls.
  • Responded to a high volume inbound sales call per day from customers with diverse needs.
  • Field inbound sales calls from customers for orders and troubleshoot any issues they may have.

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38. Process Orders

low Demand
Here's how Process Orders is used in Inside Sales Representative jobs:
  • Called customer when necessary to advise of shipment delays and/or information needed to process orders correctly.
  • Solicit new business in general marketplace and process orders generated.
  • Receive and process orders Interface with manufacturing staff
  • Contacted distributors to process orders.
  • Answer incoming calls, process orders in a timely and efficient manner, advise customers of product availability and pricing.
  • Process orders that meet the requirements set by the client and forward to the client's fulfillment location.
  • Relied on extensive experience and industry expertise to assist customers, sell monthly specials, and process orders.
  • Process orders, forms, applications and requests, direct requests and unresolved issues to the designated resource.
  • Process orders and respond to inquiries in accordance with established procedures and processes in a timely/efficient manner.
  • Take customer orders via phone, fax, or e-mail* Enter and process orders for mfg.
  • Work with internal and external vendors to process orders with lead times required by the customer.
  • Identify customer needs, quote prices, close sales and process orders, B2B and B2C.
  • Work with estimating, drafting and finance departments to process orders and provide good customer service.
  • Process orders, distribute software, maintain records of all activity for future sales potential.
  • Establish and Manage Accounts for Corporations and Business, Process orders and make sales calls.
  • Process orders, prepare correspondences and fulfill customer needs to ensure complete customer satisfaction.
  • Enter and process orders (sales orders, purchase orders, and invoices).
  • Process orders and follow up to make sure they ship on time and correctly.
  • Work from home on a nightly basis to process orders placed after office hours.
  • Process orders, route calls to appropriate departments Accomplishments top Quality and Sales Awards.

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39. Business Owners

low Demand
Here's how Business Owners is used in Inside Sales Representative jobs:
  • Presented products and services to small business owners across multiple companies/brands and recommend business solutions for promoting their business.
  • Maintained communication with foreman and business owners, managing their inventory needs and developed proposals for future contracts.
  • Demonstrated proven ability to sell services to small business owners & executives against competitive industry products and services.
  • Direct retail sales and presentation of business enhancement opportunities to business owners and management of retail operations.
  • Maintained relationships with business owners and reviewed accounts for potential introduction to product lines in portfolio.
  • Cultivated professional relationships with multiple business owners, managers, and other business partners.
  • Prepared and presented online demonstrations to educate small business owners about successful marketing strategies.
  • Operate telephone switchboard to dial providing information to business owners about merchant accounts.
  • Varied projects including selling online advertising to small business owners.
  • Assisted business owners in making decisions about their communication needs.
  • Completed the seminar registration process for business owners.
  • Contacted business owners for leasing commercial properties.
  • Assisted Business owners with developing finances.
  • Communicated with small and large business owners to sell the benefits of our product, ensuring success for outside sales representatives.
  • Work with new and existing businesses to provide quality digital advertising campaigns to help local business owners reach their marketing goals.
  • Called business owners and marketing directors of companies to determine if they offered products or services to our advertising association partners.
  • Manage various business accounts by calling and emailing business owners and making sure they are getting full use of our product.
  • Job requirements include working quickly and efficiently to meet quotas on calls made, business owners contacted and appointments set.
  • Talk to business owners and have the ability to answer their questions in good detail about the services the company offers
  • Engage business owners to purchase online products and services, extensive training in PC proficiency in windows and web applications.

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40. Customer Relationships

low Demand
Here's how Customer Relationships is used in Inside Sales Representative jobs:
  • Increased service satisfaction and trust, frequently recognized in anecdotal communications to management, by developing and maintaining positive customer relationships.
  • Assisted with organizing corporate customer appreciation events in order to promote new and existing products and further develop customer relationships.
  • Leveraged customer relationships to gather and communicate their requirements back to team, and recommend initiatives that incorporated customer voice.
  • Developed and managed customer relationships which included handling all inquiries to resolution including billing, delivery and quality control issues.
  • Maintained excellent customer relationships through the use of tact, diplomacy and above average performance within assigned sales territory.
  • Interact daily with international colleagues and respond to requests; Establish customer relationships with appropriate customer personnel such as purchasing
  • Establish customer relationships with appropriate customer personnel such as purchasing, management, end-users and compliance with global exportation.
  • Communicated regularly with customers, resolved issues, expedited product, and provided excellent service to strengthened customer relationships.
  • Cultivated new relationships and strengthened existing customer relationships, building trust using consultative sales techniques and delivering results.
  • Cultivated customer relationships, uncovered new customer needs, identified problems, and developed solutions for customer issues.
  • Developed and maintained new and existing customer relationships and accounts; including business-to- business and business-to-customer sales.
  • Converted these sales leads into opportunities and new customer relationships by communicating effectively via phone and email.
  • Strengthened customer relationships introducing project tracking techniques which evolved around selling lumber materials directly to lumber yards.
  • Identified and established improvement opportunities for efficiency, customer relationships, business processes and supplier scorecards.
  • Demonstrated success in ability to prospect for new customer relationships via telemarketing efforts; cold calling.
  • Strengthened new business growth opportunity and customer relationships conducting internal and face-to-face presentations meeting customer objectives.
  • Developed and maintained customer relationships by preparing job quotes and provide accurate pricing/inventory information to customers.
  • Pursued customer relationships to introduce/sell after-sales products and services, maintaining and managing 123 Advantage Programs.
  • Developed and strengthened customer relationships through effective and productive sales calls via phone and scheduled appointments.
  • Maintained strong customer relationships, ensuring full utilization of services and development of future sales opportunities.

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41. Sales Cycle

low Demand
Here's how Sales Cycle is used in Inside Sales Representative jobs:
  • Communicated service value and oversaw entire sales cycle from inception to agreement finalization.
  • Achieve sales quota (lead follow-ups, targeted outreach, sales cycle management objectives and contact capture documentation in ACT).
  • Managed over 150 accounts quarterly in all faucets of sales cycle (proposals, quotes, booking orders, etc).
  • Collaborated with outside sales to fulfill equipment request, aligned transportation and scheduled daily pickup request fulfilling the complete sales cycle.
  • Initiated sales cycle through warm and cold calls to regional businesses to introduce IT business, security, and communications solutions.
  • Cultivate a reliable and trustworthy relationship between self and clients as well as track the full sales cycle with client.
  • Assisted customers with pricing inquiries, providing accurate and timely information and completing the sales cycle along with credit checks.
  • Worked directly with outside counterparts, gaining access into target accounts to generate interest and move along the sales cycle.
  • Make 80+ cold calls to prospects daily, qualifying opportunities, and assisting through the sales cycle to deal closing.
  • Collaborated with sales executives to lead prospects through a complex SaaS sales cycle from initial contact to contract execution.
  • Brainstormed new sales cycle techniques for account executives leading to a paramount technical win over OPNET's main competitor.
  • Answered inbound calls from school Principals and Directors of Educational Technology to answer product questions and initiate sales cycles.
  • Managed entire sales cycle to include qualification of leads, needs/opportunity assessment, business proposals, and post-sales support.
  • Arranged introductory calls with prospects, implemented web demos, and supported Field Sales Directors in the sales cycle.
  • Direct new and old customers through the sales cycle including pricing agreements, profiling, crediting, and contracting.
  • Provide and coordinate appropriate resources with on-line demonstrations and proposals in order to educate prospects and advance sales cycles.
  • Manage sales cycle from lead, to opportunity, through close, and implementation of JK Group solution.
  • Nurtured contacts who were still in early stages of the sales cycle with possible opportunities and product offerings.
  • Increased revenue for over 30 commercial and federal accounts and demonstrated excellent follow-up skills throughout the sales cycle.
  • Develop, and expand opportunities in Emerging Growth Accounts, and manage these accounts through the sales cycle.

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42. OEM

low Demand
Here's how OEM is used in Inside Sales Representative jobs:
  • Increased profitability by collaborating with buyers on specific OEM accounts, promoting additional diesel products and fulfilling customer needs.
  • Analyzed internal sales and researched competitive intelligence to support the major automotive OEM strategy plans.
  • Managed and reconciled Distribution and OEM backlogs which included expediting and reschedules
  • Position required ability to sell to customer personnel in CEM/Military/OEM accounts.
  • Provide inside customer service support for Industrial OEM national accounts such as UPS, FedEx, and Siemens Energy and Automation.
  • Assisted distributor and OEM field sales representatives with factory issues such as order expediting, tracking deliveries and product quality issues.
  • Worked closely with the outside sales team to develop and expand OEM and distribution accounts within the South Florida market.
  • Followed up sales leads from outside Sales Representative or Field Application Engineers to generate purchase orders from new OEM customers.
  • Worked with Regional Sales Managers to secure pricing and lead times on product needed to generate sales to OEM's.
  • Handled OEM house accounts, technical information relating to problem solving and outgoing calls on an established account base.
  • Promoted through Crucial starting in personal and SMB sales to Corporate Sales finally to OEM and Distribution Inside Sales.
  • Requested responsibility of worldwide OEM and dealer network to provide a direct channel of communication to the manufacturer.
  • Involved in the certification process with OEM's to sell into state and local government and education.
  • Experience selling to: Fertilizer Dealers, Farmers, OEM Manufacturers, Golf Courses, and Municipalities.
  • Increase in OEM sales along with close contact with all new customers to create new business opportunities.
  • Assisted in the administration of the prime product freight (transportation) for his assigned OEM's.
  • Coordinated the necessary requirements to fulfill internal customer facilities, distributors partners, and OEM's.
  • Prospected for, sold to, and serviced domestic and international customers of OEM medical equipment.
  • Maintained relationships with customers, OEM's, equipment and parts wholesalers in USA and internationally.
  • Worked with Outside Sales Representatives to increase revenue and establish long-term contracts from existing OEM customers.

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43. Market Share

low Demand
Here's how Market Share is used in Inside Sales Representative jobs:
  • Supported account executives in establishing, developing and expanding user market share through territory / business planning and development.
  • Provided business-to-business, customized flexible packaging solutions and developed profit and market share gains for clients.
  • Launched a technical recruitment magazine with direct-mail targeted distribution of 65,000 that significantly increased market share.
  • Cultivated market share within existing accounts by developing strong relationships with end users and business partners.
  • Focus on maintaining and expanding business relationships/market share with existing and new customers.
  • Introduced new product offerings and addressed customer developments to increase market share.
  • Introduced and expanded market share by contacting corporate decision makers.
  • Provided premier customer support to accounts in the America's region, leading to improved customer loyalty and increased market share.
  • Prospected and developed new business leads and helped market and promote the company's product line to expand market share.
  • Expanded market share by cultivating relationships with new, emerging customers in the print media industry to uncover new needs.
  • Handle calls for top agency accounts and corporate accounts in order to assist them move market share to American Airlines.
  • Network and prospect accounts within assigned territories while working with sales partners to penetrate and increase UPS' market share.
  • Conducted face-to-face meetings with top customers to strengthen our working relationship resulting in market share gains within my top accounts.
  • Implemented marketing initiatives with new customers in core and adjacent markets in an effort to retain and build market share.
  • Leveraged internal sales resources to drive profitable revenue, customer preference and loyalty, market share and competitive advantage.
  • Worked as a liaison to connect internal software data to clients in an effort to increase market share.
  • Increased market share by 26% in the Philadelphia territory by establishing relationships through quality customer service.
  • Created partnerships with clients and custom third party vendors to increase market share and customers' reliance.
  • Assisted in developing and growing market share and revenue within a defined geographic territory (Midwest).
  • Develop and grow market share with agents and determine potential to transfer over to Territory Sales Manager.

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44. Customer Information

low Demand
Here's how Customer Information is used in Inside Sales Representative jobs:
  • Fielded inbound calls from Outside Sales Representatives, gathering and efficiently entering customer information for sales tracking.
  • Demonstrated the ability to achieve exceptional performance against sales goals while prioritizing and organizing customer information.
  • Input detailed customer information to assure accurate, up-to-date information on all contacts within companies.
  • Recorded customer information and maintained database by obtaining, entering, and verifying required data.
  • Maintained current customer information including sales orders, inventory requirements and other pertinent account details.
  • Compiled customer information including paperwork and customer history, to ensure complete and accurate orders.
  • Record all customer information and call history information accurately on appropriate paperwork or electronic systems.
  • Developed a thorough understanding of SAP to extract customer information and customer purchasing history.
  • Managed customized database that controlled customer information, inventory, and product availability.
  • Elicited and recorded customer information and inquiries, following prompts from computerized system.
  • Recommend potential products or services, collect customer information and analyze customer needs.
  • Managed customer information by identifying special customer requirements and facilitated the review/approval process.
  • Maintained up-to-date information on customer information using ACT computer contact management system.
  • Support office staff researching customer information, entering orders and international shipping.
  • Maintained customer information regarding heavy equipment financing in a CRM database.
  • Assist inside staff in calculating mechanical requirements based on customer information.
  • Utilized CRM Database capturing customer information and performing necessary follow-up procedures.
  • Provide customer information to the Customer Master database regarding new customers.
  • Captured and maintained accurate and complete customer information in Sales database.
  • Closed sale and verified customer information, processed payment information.

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45. Customer Requirements

low Demand
Here's how Customer Requirements is used in Inside Sales Representative jobs:
  • Reviewed, researched, and analyzed customer requirements, specifications and needs; collaborated comprehensively with in-house engineers to compile solutions custom
  • Analyzed unique customer requirements and processes to recommend specific commodity and specialty chemistry to a wide variety of manufacturing bases.
  • Worked with management and third party hardware/software vendors to ensure that equipment and software solutions best met customer requirements.
  • Developed custom product offerings to meet direct and future customer needs while matching product benefits to specific customer requirements.
  • Collaborated with engineers over blueprints and schematics to determine the most effective options to best address customer requirements.
  • Provided assistance to sales staff member to ensure customer orders are placed correctly and satisfy customer requirements.
  • Facilitated customer requirements definition and expectations, then recommended specific tailored solutions to meet their requirements.
  • Included gathering customer requirements for projects, configuring communication solutions, and researching technical questions.
  • Quoted jobs based on customer requirements while recommending alternatives for a sound and economical product.
  • Functioned as first line of contact for customer requirements consistently improving customer expectations and results.
  • Provided specific customer requirements to manufacturing plants and warehouses for processing timely and accurate orders.
  • Receive requests and determine customer requirements and expectations in order to execute a proposal.
  • Analyzed customer requirements and inventory costs to develop competitive, yet profitable price estimates/quotes.
  • Evaluate customer requirements and provide alternative solutions in resolving issues in customer contracts.
  • Worked together regularly with accounts/sales managers to ensure customer requirements and satisfaction.
  • Served as direct interface between sales and manufacturing to meet customer requirements.
  • Evaluated equipment needs and recommended products and services based on customer requirements.
  • Determined customer requirements, and expectations to recommend products, and solutions.
  • Worked with engineering and customer to ensure specifications met customer requirements.
  • Negotiated with vendors to purchase materials to better meet customer requirements.

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46. Customer Calls

low Demand
Here's how Customer Calls is used in Inside Sales Representative jobs:
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging environment.
  • Responded to all customer calls with price and delivery information and resolved customer problems/issues.
  • Handle all inbound consumer/customer calls and emails regarding product availability, pricing and composition.
  • Initiate introductory customer calls with the objective of developing a long-term business relationship.
  • Worked with inbound customer calls and emailed/faxed orders using Eclipse software applications.
  • Handled inbound customer calls & responded to customer inquiries effectively.
  • Received inbound customer calls placing orders for replacement filters.
  • Fielded customer calls and directly addressed customer concerns.
  • Received customer calls for advertising placement.
  • Provide World Class customer service by responding to inbound customer calls, including on and off-premise, small businesses to V.I.P.
  • Managed customer calls efficiently in a complex, fast-paced and challenging call center environment selling computers in the consumer/home sales division.
  • Handle inbound customer calls related to all of TSI's products but focus on Health & Safety and Flow product lines.
  • Answered between 30-50 inbound customer calls per day; assisting the customer with purchasing new or renewal software subscriptions.
  • Listened to ISR's customer calls to provide feedback on how to improve customer retention and maximize business opportunities.
  • Handled customer calls, dealing with various issues such as billing, repair, installation and other issues.
  • Assist Regional Sales Managers on customer calls, mill tours, trade shows and customer shows as required.
  • Answered a constant flow of customer calls with up to [10] calls in queue per minute.
  • Responded to over 70 customer calls per day, managing resolution of billing inquiries to full customer satisfaction.
  • Provide optimum customer service through handling customer calls, order entry, quoting, and expediting orders.
  • Managed incoming customer calls and orders in an efficient and effective manner, while assisting other employees.

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47. Sales Presentations

low Demand
Here's how Sales Presentations is used in Inside Sales Representative jobs:
  • Coordinate all day-to-day activities to include prospecting, making technical sales presentations, and after-sale account service management.
  • Performed sales presentations of broadband other wireless services to consumers and businesses in a retail environment.
  • Coordinated effective sales presentations and supported trade telecommunications shows to support outside sales representatives and managers.
  • Worked with category supervisor to create and present effective sales presentations and develop campaign components.
  • Performed sales presentations in person on a continuously changing product in a fast-paced environment.
  • Conduct on-site sales presentations to existing and potential customers on appliances and electronic products.
  • Facilitated internal administrative support by answering phones, ordering advertisements and creating sales presentations.
  • Prepared and conducted sales presentations to new and existing customers - Coordinated territory plan
  • Developed and delivered sales presentations by phone to executive decision makers.
  • Trained and executed company sales presentations in fast paced interactions.
  • Created Sales Presentations for customers and Training Presentations for co-workers.
  • Developed and delivered sales presentations with account manager.
  • Developed and performed sales presentations for analyzers.
  • Created marketing strategies and designed sales presentations.
  • Developed Effective Sales Presentations for Customers.
  • Re-organized outside sales presentations and programs.
  • Performed a variety of tasks; including but not limited to quotes, pricing, and configuration & developing sales presentations.
  • Organized meetings with new and established clients and perform sales presentations that provide clients with information about Dell's product offerings.
  • Directed sales efforts through product sampling, quotes, field test follow - up and internal / external sales presentations.
  • Perform market research, cultivate leads, and connect with decision makers through cold calling and face-to-face sales presentations.

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48. Credit Terms

low Demand
Here's how Credit Terms is used in Inside Sales Representative jobs:
  • Promoted product/service features and benefits, quoted prices, discussed credit terms, and prepared sales order forms and/or reports.
  • Emphasized service or product features and benefits, discussed credit terms, quoted pricing and prepared sales order reports.
  • Update customer profile with current information; such as shipping information, credit terms, billing information, etc.
  • Assisted in the development of sales contracts, purchase orders as well as credit terms and conditions.
  • Assist customer with inquiries regarding products, prices, availability, product uses, and credit terms.
  • Estimated or quoted prices, credit terms, contract terms, warranties, delivery dates.
  • Answered questions about products, prices, applications and credit terms; Completed order-entry.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Established credit terms with new customers and setup their account in the company system.
  • Coordinated with Finance to set up new and existing customers on credit terms.
  • Quote prices, discuss credit terms, and prepare sales orders and/or reports.
  • Quoted prices, credit terms, and prepare sales invoices or credits.
  • Answered customers' questions regarding products prices, credit terms and availability.
  • Answered questions about products, prices, durability and credit terms.
  • Prepare quotes, credit terms, or other bid specifications.
  • Quote price, credit terms, delivery time, etc.
  • Prepared quotes, discussed credit terms, and negotiated prices.
  • Quoted prices, credit terms and other sales agreements.
  • Prepared quotes and credit terms for LTA proposals.
  • Quoted prices, credit terms and upgrades.

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49. Powerpoint

low Demand
Here's how Powerpoint is used in Inside Sales Representative jobs:
  • Assisted upper management by creating PowerPoint presentations and gathering materials for customers and sales meetings.
  • Deliver these reports and performance metrics to upper management using PowerPoint.
  • Gained professional public speaking experience, executing industry specific PowerPoint presentations.
  • Prepare product presentations for New Jersey office personnel using PowerPoint.
  • Created numerous PowerPoint presentations for Owner & outside sales representatives.
  • Arranged and presented informative PowerPoint presentations and in-service seminars.
  • Developed PowerPoint demonstrations for outside sales team.
  • Produced innovative bankruptcy PowerPoint marketing presentation.
  • Offered the services of Abacus Travel, Inc. through PowerPoint presentations and detailed demonstrations of online trip booking and reporting tools.
  • Use PowerPoint, Excel, and SAP to compile and present productivity and revenue metrics reports for senior management staff.
  • Provided frequent follow-up, Web-Ex PowerPoint presentations to decision makers and analyzed budget, authority, needs, and timing.
  • Present our business software solution to the client with demos and PowerPoint presentations over the phone or in person.
  • Use of PowerPoint to develop presentations, Word for letters and Excel to create spreadsheets and manage data.
  • Utilized advanced skills with Microsoft Excel, Access, PowerPoint, and Word to perform daily tasks.
  • Used a variety of computer applications including Microsoft Office, Excel, PowerPoint and Publisher.
  • Use Microsoft Word, Outlook, PowerPoint, and Excel on a daily basis.
  • Presented product PowerPoints to store owners, management and staff throughout Northern California.
  • Developed and present new partner on-boarding PowerPoint through WebEx meetings and conference calls.
  • Designed PowerPoint presentations for the account executives, in my region.
  • Created weekly PowerPoint presentations for training purposes, trained new employees.

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50. Specific Products

low Demand
Here's how Specific Products is used in Inside Sales Representative jobs:
  • Designed and prepared presentations utilized for internal and external use while coordinated with various departments' forecasts and allocated specific products.
  • Determined customer requirements and recommend specific products and solutions based on cost, availability, or specifications.
  • Identify customer requirements and expectations in order to recommend specific products and/or solutions.
  • Answer customers questions regarding specific products, prices, availability and installation processes.
  • Worked directly with manufacturer to get approvals for specific products.
  • Determine customer needs to recommend specific products and solutions.
  • Determine customer requirements in order to recommend specific products.
  • Counseled Educators on specific products to meet their staffs continuing education needs to meet Title 1 and state guidelines.
  • Work with customer to determine project requirements and expectations in order to recommend specific products, services and solutions.
  • Contacted new and existing customers to discuss their needs, and explain how specific products could meet their needs.
  • Emphasized on product features/benefits and advised customers on how their needs could be met with specific products and services.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Determine customer requirements and expectations in order to recommend specific products and services that best fit their needs.
  • Trained new inside sales reps. * Determine customer requirements and expectations in order to recommend specific products.
  • Visited accounts within territory to build rapport, encourage GPO contract compliance, and highlight specific products.
  • Worked with do-it-yourself projects finding creative solutions with specific products to satisfy the customer's needs.
  • Invited potential buyers to our company for a monthly seminar on specific products i.e.
  • Managed the entire sales process for specific products lines, accounts and/or sales opportunities.
  • Evaluated customer needs and expectations in order to recommend specific products and services.
  • Provide customers with knowledge and accurate information of specific products and services.

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20 Most Common Skill for an Inside Sales Representative

Customer Service19.1%
Product Knowledge16.8%
Sales Goals12.9%
New Accounts5.9%
Phone Calls4.4%
Purchase Orders4.4%
Sales Representatives4%
Outbound Calls3.9%

Typical Skill-Sets Required For An Inside Sales Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
14.7%
14.7%
2
2
Product Knowledge
Product Knowledge
13%
13%
3
3
Sales Goals
Sales Goals
9.9%
9.9%
4
4
New Accounts
New Accounts
4.5%
4.5%
5
5
Phone Calls
Phone Calls
3.4%
3.4%
6
6
Purchase Orders
Purchase Orders
3.4%
3.4%
7
7
Sales Representatives
Sales Representatives
3%
3%
8
8
Outbound Calls
Outbound Calls
3%
3%
9
9
Customer Base
Customer Base
3%
3%
10
10
Customer Relations
Customer Relations
2.1%
2.1%
11
11
CRM
CRM
2%
2%
12
12
New Clients
New Clients
1.9%
1.9%
13
13
Cold Calls
Cold Calls
1.8%
1.8%
14
14
Internet
Internet
1.7%
1.7%
15
15
Technical Support
Technical Support
1.7%
1.7%
16
16
Salesforce
Salesforce
1.7%
1.7%
17
17
Order Entry
Order Entry
1.7%
1.7%
18
18
Potential Customers
Potential Customers
1.6%
1.6%
19
19
Customer Accounts
Customer Accounts
1.5%
1.5%
20
20
Data Entry
Data Entry
1.5%
1.5%
21
21
Customer Orders
Customer Orders
1.5%
1.5%
22
22
Trade Shows
Trade Shows
1.3%
1.3%
23
23
New Product Development
New Product Development
1.3%
1.3%
24
24
Sales Support
Sales Support
1.2%
1.2%
25
25
Inventory Control
Inventory Control
1.2%
1.2%
26
26
Prospective Customers
Prospective Customers
1.1%
1.1%
27
27
Key Decision Makers
Key Decision Makers
1.1%
1.1%
28
28
Client Relationships
Client Relationships
1.1%
1.1%
29
29
Account Management
Account Management
0.9%
0.9%
30
30
Sales Process
Sales Process
0.9%
0.9%
31
31
Business Development
Business Development
0.8%
0.8%
32
32
High Volume
High Volume
0.8%
0.8%
33
33
Product Information
Product Information
0.8%
0.8%
34
34
Annual Sales
Annual Sales
0.7%
0.7%
35
35
Customer Complaints
Customer Complaints
0.7%
0.7%
36
36
Current Customers
Current Customers
0.7%
0.7%
37
37
Inbound Sales
Inbound Sales
0.6%
0.6%
38
38
Process Orders
Process Orders
0.6%
0.6%
39
39
Business Owners
Business Owners
0.6%
0.6%
40
40
Customer Relationships
Customer Relationships
0.6%
0.6%
41
41
Sales Cycle
Sales Cycle
0.5%
0.5%
42
42
OEM
OEM
0.5%
0.5%
43
43
Market Share
Market Share
0.5%
0.5%
44
44
Customer Information
Customer Information
0.5%
0.5%
45
45
Customer Requirements
Customer Requirements
0.5%
0.5%
46
46
Customer Calls
Customer Calls
0.5%
0.5%
47
47
Sales Presentations
Sales Presentations
0.4%
0.4%
48
48
Credit Terms
Credit Terms
0.4%
0.4%
49
49
Powerpoint
Powerpoint
0.4%
0.4%
50
50
Specific Products
Specific Products
0.4%
0.4%

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