An inside sales representative is responsible for selling services and products to clients, driving the company's revenues and increase sales profitability. Duties of an inside sales representative include developing strategic sales pitches, responding to customer's inquiries and requests, offering promotional products and discounts, researching potential clients, creating sales reports, and managing customer's possible complaints. An inside sales representative also provides strategic solutions to share with the sales team to improve their sales performance. Inside sales representatives must have excellent communication and negotiation skills to deal with customers' needs.

Inside Sales Representative Responsibilities

Here are examples of responsibilities from real inside sales representative resumes representing typical tasks they are likely to perform in their roles.

  • Coordinate commercial sales and manage projects with HVAC contractors for Georgia district.
  • Generate leads through the use of Linkedin, firm websites and legal magazines.
  • Manage a team of 15-25 ISE's through effective sales coaching, call monitoring and creating sales spiff programs.
  • Generate leads for outside sales representatives including organizing, monitoring and updating Microsoft CRM program.
  • Manage a define territory with an outside sales representative to sell library automation and textbook inventory management software by phone.
  • Help company attain high customer service ratings in all categories including communication skills, listening skills, problem resolution and politeness.
  • Research and attend regular training courses to improve product knowledge and provide logistics information.
  • Facilitate communication between customers and territory representatives.
  • Enter all paid invoices into Quickbooks.
  • Display a professional demeanor while representing the client and BDS.
Inside Sales Representative Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Physical stamina shows that you are able to exert your energy for long periods of time without tiring.

Inside Sales Representative Job Description

When it comes to understanding what an inside sales representative does, you may be wondering, "should I become an inside sales representative?" The data included in this section may help you decide. Compared to other jobs, inside sales representatives have a growth rate described as "slower than average" at 2% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of inside sales representative opportunities that are predicted to open up by 2028 is 35,400.

Inside sales representatives average about $19.88 an hour, which makes the inside sales representative annual salary $41,358. Additionally, inside sales representatives are known to earn anywhere from $26,000 to $63,000 a year. This means that the top-earning inside sales representatives make $37,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become an inside sales representative. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a business development representative, inside sales specialist, inside sales coordinator, and sales development representative.

Inside Sales Representative Jobs You Might Like

Inside Sales Representative Resume Examples

Inside Sales Representative Skills and Personality Traits

We calculated that 19% of Inside Sales Representatives are proficient in Customer Service, Communication, and Outbound Calls. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Physical stamina.

We break down the percentage of Inside Sales Representatives that have these skills listed on their resume here:

  • Customer Service, 19%

    Market integrated CRM, Marketing and Customer Service Technologies, Mobile Applications, Content Management and Business Intelligence solutions to executives.

  • Communication, 9%

    Helped company attain high customer service ratings in all categories including communication skills, listening skills, problem resolution and politeness.

  • Outbound Calls, 7%

    Generate incremental revenue by inbound/outbound calls selling service agreements for ophthalmic equipment and microscopes.

  • Sales Goals, 6%

    Exceeded company established sales goals on private label sales resulting in over twelve recognition certificates from the North American Business Director

  • CRM, 5%

    Maintained records of customer contact through CRM and generated reports on request for individual customers both internally and externally.

  • Sales Process, 4%

    Facilitate successful implementation of new programs by ensuring a well-defined and efficient sales process is selected and implemented prior to launch.

"customer service," "communication," and "outbound calls" aren't the only skills we found inside sales representatives list on their resumes. In fact, there's a whole list of inside sales representative responsibilities that we found, including:

  • The most important skills for an inside sales representative to have in this position are customer-service skills. In this excerpt that we gathered from a inside sales representative resume, you'll understand why: "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." According to resumes we found, customer-service skills can be used by a inside sales representative in order to "selected as customer service champion for international product lines. "
  • Another commonly found skill for being able to perform inside sales representative duties is the following: interpersonal skills. According to a inside sales representative resume, "wholesale and manufacturing sales representatives must be able to work well with many types of people." Check out this example of how inside sales representatives use interpersonal skills: "build interpersonal business relationships with customers, fielding inbound phone calls and completing customer orders as needed. "
  • Another skill that is quite popular among inside sales representatives is physical stamina. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a inside sales representative resume: "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." This example from a resume shows how this skill is used: "established most relationships through cold calling, referrals and physical presence at chiropractic conventions. "
  • In order for certain inside sales representative responsibilities to be completed, the job requires the skill "self-confidence." According to an inside sales representative resume, "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations" As an example, this snippet was taken directly from a resume about how this skill applies: "trained and did webinars in order to build confidence in the emdeon product line. "
  • See the full list of inside sales representative skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an inside sales representative. We found that 66.0% of inside sales representatives have graduated with a bachelor's degree and 4.0% of people in this position have earned their master's degrees. While most inside sales representatives have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every seven inside sales representatives were not college graduates.

    Those inside sales representatives who do attend college, typically earn either business degrees or marketing degrees. Less commonly earned degrees for inside sales representatives include communication degrees or psychology degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an inside sales representative. We've found that most inside sales representative resumes include experience from Ferguson,, United Rentals, and A Place for Mom. Of recent, Ferguson, had 128 positions open for inside sales representatives. Meanwhile, there are 123 job openings at United Rentals and 117 at A Place for Mom.

    But if you're interested in companies where you might earn a high salary, inside sales representatives tend to earn the biggest salaries at SolarWinds, VMware, and Splunk. Take SolarWinds for example. The median inside sales representative salary is $84,036. At VMware, inside sales representatives earn an average of $76,643, while the average at Splunk is $76,494. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on inside sales representative salaries across the United States.

    Some other companies you might be interested in as a inside sales representative include Dell, Fastenal, and HP. These three companies were found to hire the most inside sales representatives from the top 100 U.S. educational institutions.

    The industries that inside sales representatives fulfill the most roles in are the technology and manufacturing industries. But the highest inside sales representative annual salary is in the technology industry, averaging $54,360. In the manufacturing industry they make $44,171 and average about $43,059 in the professional industry. In conclusion, inside sales representatives who work in the technology industry earn a 70.3% higher salary than inside sales representatives in the retail industry.

    The three companies that hire the most prestigious inside sales representatives are:

      What Business Development Representatives Do

      A business development representative's role is to find new business and client opportunities through market research and networking. They are primarily responsible for participating in creating strategies to enhance client relations, improve sales, and reach out to potential clients through calls, correspondence, and meetings. Moreover, it is also their responsibility to perform follow-up calls, offer recommendations, and even build rapport to strengthen client base. As a representative, it is essential to coordinate with managers and supervisors and adhere to policies and regulations.

      In this section, we take a look at the annual salaries of other professions. Take business development representative for example. On average, the business development representatives annual salary is $12,042 higher than what inside sales representatives make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both inside sales representatives and business development representatives positions are skilled in customer service, communication, and outbound calls.

      As far as similarities go, this is where it ends because an inside sales representative responsibility requires skills such as "crm," "phone calls," "company products," and "computer system." Whereas a business development representative is skilled in "bdr," "account executives," "saas," and "linkedin." So if you're looking for what truly separates the two careers, you've found it.

      Business development representatives receive the highest salaries in the manufacturing industry coming in with an average yearly salary of $63,350. But inside sales representatives are paid more in the technology industry with an average salary of $54,360.

      The education levels that business development representatives earn is a bit different than that of inside sales representatives. In particular, business development representatives are 2.9% more likely to graduate with a Master's Degree than an inside sales representative. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

      What Are The Duties Of an Inside Sales Specialist?

      An inside sales specialist is primarily responsible for securing sales by reaching out to clients to sell products and services. They may communicate with customers through calls and correspondence or personally recommend products in a retail store setting. Moreover, they are also responsible for responding to inquiries or concerns, identifying the customers' needs, devising strategies to find sales opportunities, and discussing products to customers. An inside sales specialist is often required to meet sales goals and report to managers should there be any issues or problems.

      Next up, we have the inside sales specialist profession to look over. This career brings along a higher average salary when compared to an inside sales representative annual salary. In fact, inside sales specialists salary difference is $4,369 higher than the salary of inside sales representatives per year.

      Not everything about these jobs is different. Take their skills, for example. Inside sales representatives and inside sales specialists both include similar skills like "customer service," "communication," and "outbound calls" on their resumes.

      But both careers also use different skills, according to real inside sales representative resumes. While inside sales representative responsibilities can utilize skills like "new prospects," "purchase orders," "business relationships," and "product specifications," some inside sales specialists use skills like "healthcare," "customer relationships," "distributors," and "technical assistance."

      Inside sales specialists may earn a higher salary than inside sales representatives, but inside sales specialists earn the most pay in the technology industry with an average salary of $58,242. On the other side of things, inside sales representatives receive higher paychecks in the technology industry where they earn an average of $54,360.

      When it comes to the differences in education between the two professions, inside sales specialists tend to reach similar levels of education than inside sales representatives. In fact, they're 4.6% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

      How an Inside Sales Coordinator Compares

      An inside sales coordinator is primarily in charge of overseeing a company's inside sales operations, ensuring efficiency and customer satisfaction. Their responsibilities include managing schedules and objectives, organizing meetings and discussions, performing research and analysis to identify new business opportunities, implementing solutions on problem areas, and maintaining an active communication line within different teams. Furthermore, as an inside sales coordinator, it is essential to monitor the progress of sales and develop strategies to build positive relationships with clients, all while implementing the company's policies and regulations.

      The third profession we take a look at is inside sales coordinator. On an average scale, these workers bring in lower salaries than inside sales representatives. In fact, they make a $8,416 lower salary per year.

      By looking over several inside sales representatives and inside sales coordinators resumes, we found that both roles utilize similar skills, such as "customer service," "outbound calls," and "sales goals." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from inside sales representative resumes include skills like "communication," "sales process," "internet," and "company products," whereas an inside sales coordinator might be skilled in "walk-in customers," "counter sales," "logistics," and "external customers. "

      Inside sales coordinators make a very good living in the technology industry with an average annual salary of $45,369. Whereas inside sales representatives are paid the highest salary in the technology industry with the average being $54,360.

      Inside sales coordinators typically study at similar levels compared with inside sales representatives. For example, they're 1.2% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.

      Description Of a Sales Development Representative

      A sales development representative qualifies leads at the sales funnel's initial stages. Sales development representatives need to conduct research for prospective clients and qualify the leads before handing them to the sales team. They develop sales strategies to attract buyers or solicit potential customers. They need to build relationships with their customers to determine their needs and qualify the viability of interests to drive sales. Also, they collaborate with the sales executives making certain that corporate targets and goals are met.

      Sales development representatives tend to earn a higher pay than inside sales representatives by about $1,598 per year.

      While both inside sales representatives and sales development representatives complete day-to-day tasks using similar skills like customer service, communication, and outbound calls, the two careers also vary in other skills.

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an inside sales representative might have more use for skills like "crm," "company products," "computer system," and "account management." Meanwhile, some sales development representatives might include skills like "sdr," "account executives," "linkedin," and "saas" on their resume.

      In general, sales development representatives make a higher salary in the manufacturing industry with an average of $64,400. The highest inside sales representative annual salary stems from the technology industry.

      Sales development representatives reach similar levels of education when compared to inside sales representatives. The difference is that they're 1.2% more likely to earn a Master's Degree more, and 0.1% less likely to graduate with a Doctoral Degree.