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Become An Inside Sales Specialist

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Working As An Inside Sales Specialist

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • $57,640

    Average Salary

What Does An Inside Sales Specialist Do At Thermo Fisher Scientific

* Provide instrument lead qualifications for selected lead share programs, and drive consumables connect to achieve revenue growth objectives
* Selling chromatography columns and consumables to end-user customers in assigned territory through outbound and inbound telephone sales.
* Develop and nurture sales leads for assigned region
* Prospect and discover key customer lead opportunities
* Make outbound calls to new and existing customers via telephone and e-mail; cold call, cross-sell, and up-sell
* Participate in the implementation of sales strategies to meet team goals
* Provide product information and recommendations to end users and channel partners
* Process quote request- direct and third party customers
* Overcome objections of prospective customers through focused and appropriate sales strategies
* Follow-up and close opportunities
* Sales Support:
* Collaborate with internal and external team members to develop account specific strategies
* Maintain and expand the company’s database of customer contacts within a centralized CRM system
* Provide first line of technical support for customers
* Achieve / exceed monthly sales goals as outlined by the Inside Sales Managers.
* Developing strong relationships with customers within the assigned territory.
* Partnering with Field Account Managers in assigned territory.
* Constantly survey territory for new customers and opportunities.
* Present the company’s products in a positive manner and maintain/build our reputation in the marketplace and develop new customers

What Does An Inside Sales Specialist Do At General Electric

* As the Associate Inside Sales Specialist, you will:
* Support other Customer Service Representatives in the Customer Service Center (CSC) to meet and exceed customer expectations
* Work as a liaison between the customer, sales, product management, logistics for supply and demand and other corporate personnel
* Be responsible for ensuring Field Support tasks are completed in a timely manner
* Be responsible for understanding all SAP / ERP Standard Operating Procedures
* Ensure accuracy of documentation including shipping, invoicing and finance systems
* Be responsible to process return of goods from customers
* Participate in departmental training programs
* Adhere to Customer Service Center Standard Operating Procedures
* Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications

What Does An Inside Sales Specialist Do At Acuity Brands

* include the percentage of time the employee spends on each responsibility.)
* Project Management:
* Utilize QDIP to drive process improvements using RCCM's and Daily Management.
* Complete Request for Information (RFI) and assist the Request for Proposal (RFP) activities.
* Create and maintain internal documents to support account management.
* Communicate with all project players including electrical/general contractors, distributors, agents/account managers/sales reps, and/or specifiers.
* Learn and use internal and 3rd party sales management software and tools.
* Participate in regularly scheduled meetings with internal/external customers.
* Obtain basic understanding and review of legal documents.
* Maintain customer required documentation/scorecard.
* Collaborate with Product Marketing, Engineering (SWAT) and Services on customer needs.
* Oversee take-offs, change orders and addendums.
* Assist Finance on invoice reconciliation (RA', credits/debits)
* Manage special requirements for customer such as special labeling/barcoding, EDI implementation/deployment, provide invoices for rebates, etc.
* Sales Activities:
* Provide PSI forecast to supply-chain
* Manage Primary Account Playbook for each account to act as a central repository for support
* Assist Customer Care with Order Management priorities.
* Manage sponsored inventory programs for designated accounts by developing Inventory Play to best support
* Act as an information resource to the field including: agents, distributors, contractors and end-user sales
* Provide special reporting and coordinate medium/high level special projects to support sales management, sales reps/account managers, and/or agents.
* Facilitate process for setting up new distributors.
* Conduct sales visits with or without Acuity Sales or Account Managers to help foster customer relationships.
* Initiate and help coordinate campaign details and collateral
* No charge sample request and customer accommodations
* Coordinate RFI's for bid process for Primary Accounts (company profile questionnaire for existing and/or new accts during the bid process)
* Pricing Process:
* Understanding of customer requirements from review of Electrical Drawings, Blueprints, Lighting Specifications, and/or other customer documents to build ABL material list, counts and customer quotes.
* Modify Acuity specification sheets to include in submittal packages.
* Create and facilitate Bills of Material and respective pricing with Acuity Quotes department
* Submit low /medium quotes when acting as the agent/sales rep.
* Provide frontline technical support
* Enter Request for Definitions (RFD) when acting as the agent/sales rep for gaining approval from engineering and product market groups on custom products/options.
* Facilitate approvals for Request for Warranty Deviations (RFWD) with legal, finance and product marketing.
* Facilitate the Request for Assistance (RFA) with Design Layout and Controls team for verification of lighting levels and lighting controls Bills of Material
* Clarification of customer Purchase Orders against latest quote in Acuity system
* Post Sales Facilitation: 25%
* Enter Request for Claim for resolution direction from Acuity Warranty team
* Communicate containment and resolution plan to key customer stakeholders

What Does An Inside Sales Specialist Do At Gold Medal Service

* Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.
* Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family.
* You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
* Master the telephone: You are comfortable using the phone.
* You listen well to customers, and you can speak clearly and confidently.
* You’re comfortable with both in-bound calls and out-bound calls

What Does An Inside Sales Specialist Do At Philips

* Produce self-generated sales and follow-up sales, cross-sales, from existing book of business.
* Use CRM system to plan day and call all DP offices in several territories.
* Make 70 calls per day while also maintaining contact via Email
* Enter orders with no errors
* Book qualified Lunch and Learns and product demo’s for Field Sales Team.
* Build a strong internal network to support the efficient delivery of value to our customers, execute deals and resolve customer issues.
* Ensure an effective collaboration process between Philips Field Sales and the Remote Sales throughout the sales process

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How To Become An Inside Sales Specialist

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.


A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.


Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.


Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Inside Sales Specialist jobs

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Inside Sales Specialist Career Paths

Inside Sales Specialist
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Business Developer Business Development Manager Director Of Sales
Director Of Sales & Business Development
13 Yearsyrs
Product Manager Business Development Manager Director Of Sales
Director, Strategic Accounts
13 Yearsyrs
Regional Sales Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Outside Sales General Manager Account Manager
Major Account Manager
7 Yearsyrs
Sales Manager General Manager Account Manager
National Account Manager
8 Yearsyrs
Business Developer Business Manager Regional Sales Manager
National Accounts Sales Manager
9 Yearsyrs
Branch Manager Account Executive Regional Sales Manager
National Sales Director
10 Yearsyrs
Sales Specialist Sales Manager Regional Sales Manager
National Sales Manager
10 Yearsyrs
Product Manager District Sales Manager
Regional Business Manager
10 Yearsyrs
Regional Sales Manager Market Development Manager Territory Sales Manager
Regional Sales And Marketing Manager
8 Yearsyrs
Sales Specialist Account Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Outside Sales Representative Territory Manager Account Manager
Sales Account Manager
6 Yearsyrs
Account Executive Sales Consultant
Sales Manager
5 Yearsyrs
Sales Manager Branch Manager Account Executive
Senior Sales Executive
9 Yearsyrs
Inside Sales Manager Account Manager Sales Manager
Senior Sales Manager
7 Yearsyrs
Inside Sales Manager Regional Sales Manager Director Of Sales
Senior Vice President, Sales
14 Yearsyrs
Outside Sales Outside Sales Representative Account Manager
Strategic Accounts Manager
9 Yearsyrs
Branch Manager Territory Manager Account Manager
Territory Account Manager
8 Yearsyrs
Outside Sales Representative Account Executive Sales Manager
Territory Sales Manager
7 Yearsyrs
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Inside Sales Specialist Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Chinese

  • Mandarin

  • German

  • Portuguese

  • Japanese

  • Russian

  • Czech

  • Dutch

  • Polish

  • Italian

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Inside Sales Specialist

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Inside Sales Specialist Education

Inside Sales Specialist

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Real Inside Sales Specialist Salaries

Job Title Company Location Start Date Salary
Inside Sales Specialist (Americas) Ab Sciex Redwood City, CA Aug 27, 2016 $76,253 -
Inside Sales Specialist AHT, Inc. Pell City, AL Aug 16, 2011 $61,200
Technical Support/Inside Sales/Produc Specialist Samson Controls, Inc. Baytown, TX Sep 14, 2011 $60,000
Inside Sales Specialist Cascade Microtech, Inc. Beaverton, OR Apr 01, 2011 $54,000
Inside Sales Specialist Thyssenkrupp Crankshaft Company, LLC Danville, IL Sep 09, 2016 $45,000 -
International Inside Sales Specialist American Precision Industries Radford, VA May 02, 2011 $44,000
International Inside Sales Specialist American Precision Industries Radford, VA May 05, 2011 $44,000
Inside Specialist SE Veritas Technologies LLC Heathrow, FL Sep 13, 2016 $43,990
Inside Specialist SE Veritas Technologies LLC Heathrow, FL Aug 31, 2016 $43,990

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Top Skills for An Inside Sales Specialist


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Top Inside Sales Specialist Skills

  1. Customer Service
  2. Territory
  3. Sales Quota
You can check out examples of real life uses of top skills on resumes here:
  • Fulfilled customer service needs and handled retention and upgrade of all subscription based dealerships.
  • Increased sales in established territory by 15% and in newly assigned states by 100%.
  • Exceeded $6.5M sales quota ahead of schedule in FY11.
  • Revised and updated CRM database to ensure accurate customer information.
  • Maintained and tracked results of integrated campaigns using Salesforce.com.

Top Inside Sales Specialist Employers

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Inside Sales Specialist Videos

A Day in the Life of Inside Sales at SAP

Career Advice on becoming a Marketing & Brand Consultant by Tre A (Full Version)