How To Become An Inside Sales Supervisor: What It Is and Career Path

What is an inside sales supervisor and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Bill Thorne

An inside sales supervisor handles a crew of extremely competent sales experts by combining every in-store method of approaching and captivating potential Clients through telephone calls and emails alone. He/She also serves as a middleman between the clients and the organization as they merchandise goods to clients casually.

Your main duty is to employ merchandising workers, teach them about the goods and services they are marketing, and examine their functioning if the objective is acquired. You will also cooperate with the organization executives to organize and come up with methods on how to improve sales, enlarge merchandising and facilitate the enterprise. Furthermore, you must encourage interaction between various departments to efficiently give cleaners the support they need.

You must display excellent analytical, organization, communication, and client service skills. You should also be able to work for long periods without getting weak or tired. Together with this, you must have a bachelor's degree in sales, business administration, or other related aspects. An associate degree can be used as well. You will earn an average yearly salary of $42,762 or $20.56 per hour.

What general advice would you give to an inside sales supervisor?

Bill Thorne

Executive Director of the NRF Foundation and Senior Vice President of Communication and Public Affairs of NRF, National Retail Federation

Retail is the largest private-sector employer in the country, directly employing 32 million people and supporting 52 million jobs overall - roughly one-quarter of the U.S. workforce. While COVID-19 has presented new and unexpected challenges, retailers have continued to showcase the industry's resilience and adaptability time and again. The safety and security of customers and employees remains our greatest priority. It is no doubt that the professional environment has changed this year, but retail continues to offer a plethora of career opportunities for graduates and seasoned veterans alike.

ScoreInside Sales SupervisorUS Average

Salary

3.8

Avg. Salary $48,954

Avg. Salary $59,228

Stability level

9.2

Growth rate 4%

Growth rate 0.3%

Diversity

3.6

Race

American Indian and Alaska Native 0.40%

Asian 6.10%

Black or African American 6.56%

Hispanic or Latino 17.22%

Unknown 3.92%

White 65.79%

Gender

female 43.13%

male 56.87%

Age - 47

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 47

Stress level

9.2

Stress level is very high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

4.9

Work life balance is fair

6.4 - fair

Key steps to become an inside sales supervisor

Explore inside sales supervisor education requirements

Most common inside sales supervisor degrees

Bachelor's

64.4 %

Associate

19.2 %

High School Diploma

8.1 %

Start to develop specific inside sales supervisor skills

Skills	Percentages
CRM	8.81%
Product Knowledge	8.13%
Marketing Campaigns	6.23%
Performance Reviews	5.92%
Sales Reps	4.98%

Complete relevant inside sales supervisor training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New inside sales supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an inside sales supervisor based on U.S. Bureau of Labor Statistics data and data from real inside sales supervisor resumes.

Research inside sales supervisor duties and responsibilities

Achieve proficiency in all aspects of international business from documentation to freight logistics to pricing negotiations.
Train and develop staff use in CRM.
Log all information regarding customer interactions and issues into CRM system.
Maintain detailed accountability of valuable jewelry, handle new merchandise, and maintain employee focus on departmental organization and cleanliness.

Prepare your inside sales supervisor resume

When your background is strong enough, you can start writing your inside sales supervisor resume.

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