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Inside sales supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical inside sales supervisor skills. We ranked the top skills for inside sales supervisors based on the percentage of resumes they appeared on. For example, 8.8% of inside sales supervisor resumes contained crm as a skill. Continue reading to find out what skills an inside sales supervisor needs to be successful in the workplace.

15 inside sales supervisor skills for your resume and career

1. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside sales supervisors use crm:

Organize all account data, calls, needs, and necessary requests from Outside team in CRM daily.
Worked on special projects for management, highlighted by assisting with implementation of Microsoft Dynamics CRM software.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how inside sales supervisors use product knowledge:

Educated/trained sales staff in all technical aspects and increased product knowledge/sales revenue.
Trained and mentored new hires in telemarketing sales methods, product knowledge, and GSA purchasing practices and procedures.

3. Marketing Campaigns

Here's how inside sales supervisors use marketing campaigns:

Designed promotional brochures for marketing campaigns and created New Account Welcome package resulting in revenue opportunities through proactive lead referral incentives.
Launched multiple national direct marketing campaigns and drove client satisfaction through strategic account management.

4. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how inside sales supervisors use performance reviews:

Executed HR responsibilities as required (performance reviews, personnel issues, training, etc.)
Conducted coaching sessions and performance reviews which ensured agents were developed to their fullest potential.

5. Sales Reps

Here's how inside sales supervisors use sales reps:

Led comprehensive training and development program to build a lean yet high-performance team of inside sales reps and engineers.
Supervised the work of between 16 to 20 sales reps in an outbound business to business call center environment.

6. Sales Strategies

Here's how inside sales supervisors use sales strategies:

Developed marketing and implemented sales strategies to increase the revenue for the private party department (B2C) sales.
Trained staff on new products, implemented sales strategies to increase productivity.

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7. Sales Professionals

Here's how inside sales supervisors use sales professionals:

Assisted direct reports in all sales avenues in order to create a self sufficient team of sales professionals.
Motivated and trained a staff of seven inside sales professionals involved in both inbound and outbound sales.

8. Sales Associates

Here's how inside sales supervisors use sales associates:

Support outside sales associates by providing information and expertise to contribute to the success of outside sales efforts.
Supervised, hired and trained Inside Sales Associates through mentoring and sales call monitoring.

9. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how inside sales supervisors use order entry:

Maintained purchase order entry, to include follow up with customers and vendors until order was completed to job requirements.
Supervised a team of a dozen individuals including Order Entry, Customer Service, Product Specialists, and Product Managers.

10. Customer Satisfaction

Here's how inside sales supervisors use customer satisfaction:

Ensured that each Consultant provided customer satisfaction by monitoring calls for quality assurance.
Supervised a staff of seven customer service representatives and ensured customer satisfaction.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how inside sales supervisors use logistics:

Achieved proficiency in all aspects of international business from documentation to freight logistics to pricing negotiations.
Created and implemented a new organizational system for the Logistics Department.

12. Customer Inquiries

Here's how inside sales supervisors use customer inquiries:

Develop requested quotes and responds to customer inquiries in conjunction with REVA standards and guidelines.
Resolved escalated customer inquiries and concerns in a prompt, professional, and empathetic manner.

13. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how inside sales supervisors use sales support:

Provide sales order information and sales support to Product Managers, Channel Managers, Channel Partners, and Regional Sales Managers
Managed, monitored and trained the team responsible for providing inside sales support to over 5,000 customers and prospects.

14. Direct Reports

Here's how inside sales supervisors use direct reports:

Monitored performance of direct reports.
Maintained and promoted a successful and positive work environment; trained new hires and provides coaching and counseling to direct reports.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales supervisors use outbound calls:

Sourced new sales opportunities through inbound lead follow ups, outbound calls, and through e-mails.
Answered inbound and make outbound calls based on call volumes.

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What skills help Inside Sales Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on inside sales supervisor resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all inside sales supervisors possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for inside sales supervisors?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What inside sales supervisor skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young inside sales supervisors need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

What technical skills for an inside sales supervisor stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

Do you want to know more?

List of inside sales supervisor skills to add to your resume

The most important skills for an inside sales supervisor resume and required skills for an inside sales supervisor to have include:

CRM
Product Knowledge
Marketing Campaigns
Performance Reviews
Sales Reps
Sales Strategies
Sales Professionals
Sales Associates
Order Entry
Customer Satisfaction
Logistics
Customer Inquiries
Sales Support
Direct Reports
Outbound Calls
Purchase Orders

Sales Techniques
Customer Orders
Customer Calls
Customer Support
Order Processing
Sales Orders
Inbound Calls
Sales Performance
Sales Efforts
Trade Shows
Sales Training
Product Line
Call Monitoring
Product Availability
Inventory Control
Cold Calls

Sales Reports
Upselling
Branch Management
Customer Issues
Customer Relations
Customer Accounts
Call Handling
Sales Revenue
Gross Profit
OEM
Customer Complaints
Computer System
Counter Sales
ISO
RAN
Cycle Counts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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