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Become An Inside Sales & Support

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Working As An Inside Sales & Support

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • $43,458

    Average Salary

What Does An Inside Sales & Support Do

Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.

Duties

Wholesale and manufacturing sales representatives typically do the following:

  • Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences
  • Contact new and existing customers to discuss their needs and explain how specific products and services can meet these needs
  • Help customers select products to meet customers' needs, product specifications, and regulations
  • Emphasize product features that will meet customers' needs and exhibit product capabilities and limitations
  • Answer customers' questions about prices, availability, and product uses
  • Negotiate prices and terms of sale and service agreements
  • Prepare sales contracts and submit orders for processing
  • Collaborate with colleagues to exchange information, such as selling strategies and marketing information
  • Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns

Wholesale and manufacturing sales representatives—sometimes called manufacturers’ representatives or manufacturers’ agents—generally work for manufacturers or wholesalers. Some work for a single organization, while others represent several companies and sell a range of products.

Rather than selling goods directly to consumers, wholesale and manufacturing sales representatives deal with businesses, government agencies, and other organizations. For more information about people who sell directly to consumers, see the profile on retail sales workers.

Some wholesale and manufacturing sales representatives deal with nonscientific products such as food, office supplies, and clothing. Other representatives specialize in technical and scientific products, ranging from agricultural and mechanical equipment to computer and pharmaceutical goods. For more information about people who specialize in sales of technical products and services, see the profile on sales engineers.

Wholesale and manufacturing sales representatives who lack expertise about a given product frequently team with a technical expert. In this arrangement, the technical expert—sometimes a sales engineer—attends the sales presentation to explain the product and answer questions or concerns. The sales representative makes the initial contact with customers, introduces the company's product, and obtains final agreement from the potential buyer.

By working with a technical expert, the representative is able to spend more time maintaining and soliciting accounts and less time needing to gain technical knowledge.

After the sale, representatives may make follow-up visits to ensure that equipment is functioning properly and may even help train customers' employees to operate and maintain new equipment.

Those selling consumer goods often suggest how and where merchandise should be displayed. When working with retailers, they may help arrange promotional programs, store displays, and advertising.

In addition to selling products, wholesale and manufacturing sales representatives analyze sales statistics, prepare reports, and handle administrative duties such as filing expense accounts, scheduling appointments, and making travel plans.

Staying up-to-date on new products and the changing needs of customers is important. Sales representatives accomplish this in a variety of ways, including attending trade shows at which new products and technologies are showcased. They attend conferences and conventions to meet other sales representatives and clients and to discuss new product developments. They also read about new and existing products and monitor the sales, prices, and products of their competitors.

The following are examples of types of wholesale and manufacturing sales representatives:

Inside sales representatives work mostly in offices while making sales. Frequently, they are responsible for getting new clients by “cold calling” various organizations, which means they call potential customers who are not expecting to be contacted in order to establish an initial contact. They also take incoming calls from customers who are interested in their product, and process paperwork to complete the sale.

Outside sales representatives spend much of their time traveling to and visiting with current clients and prospective buyers. During a sales call, they discuss the client's needs and suggest how they can meet those needs with merchandise or services. They may show samples or catalogs that describe items their company provides, and they may inform customers about prices, availability, and ways in which their products can save money and boost productivity. Because many sales representatives sell several complementary products made by different manufacturers, they may take a broad approach to their customers' businesses. For example, sales representatives may help install new equipment and train employees in its use.

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How To Become An Inside Sales & Support

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.

Education

A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.

Training

Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.

Advancement

Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Inside Sales & Support Videos

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Inside Sales & Support Career Paths

Inside Sales & Support
Account Executive Sales Manager Branch Manager
Branch Sales Manager
6 Yearsyrs
Assistant Manager Sales Consultant Retail Sales Consultant
Business Account Manager
6 Yearsyrs
Teller Sales Consultant Sales Account Manager
Business Development Account Manager
8 Yearsyrs
Director, Inside Sales Branch Manager Account Manager
Corporate Account Manager
5 Yearsyrs
Project Manager Property Manager Sales/Marketing
Director, Inside Sales
6 Yearsyrs
Sales Administrator Marketing Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Project Manager Product Manager National Account Manager
Global Account Manager
9 Yearsyrs
Outside Sales Representative Sales Agent Inside Sales Representative
Inside Account Manager
5 Yearsyrs
Outside Sales Representative Service Representative Inside Sales Representative
Inside Sales Account Manager
6 Yearsyrs
Sales Manager Operations Manager Outside Sales Representative
Inside Sales Manager
7 Yearsyrs
Sales Administrator Account Executive National Sales Manager
International Sales Manager
7 Yearsyrs
Outside Sales Director, Inside Sales Account Manager
Major Account Manager
7 Yearsyrs
Director, Inside Sales Operations Manager Outside Sales Representative
Outside Sales Manager
6 Yearsyrs
Office Manager Account Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
Sales Manager Service Manager Outside Sales Representative
Sales Representative And Account Manager
5 Yearsyrs
Teller Loan Processor Processing Manager
Sales Support Manager
6 Yearsyrs
Office Manager General Manager Business Development Manager
Senior Business Development Manager
11 Yearsyrs
Account Executive Territory Manager Account Manager
Strategic Accounts Manager
9 Yearsyrs
Outside Sales Account Manager
Territory Account Manager
8 Yearsyrs
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Do you work as an Inside Sales & Support?

Help others decide if this is a good career for them

Average Length of Employment
Sales Trainee 1.0 years
Top Careers Before Inside Sales & Support
Teller 5.1%
Manager 4.5%
Consultant 3.3%
Cashier 3.3%
Internship 2.7%
Buyer 2.4%
Top Careers After Inside Sales & Support
Manager 4.4%
Teller 3.8%
Buyer 2.7%
Owner 2.7%

Do you work as an Inside Sales & Support?

Inside Sales & Support Demographics

Gender

Male

49.2%

Female

49.1%

Unknown

1.7%
Ethnicity

White

64.2%

Hispanic or Latino

15.5%

Black or African American

10.1%

Asian

6.9%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

58.8%

French

11.8%

Arabic

5.9%

Portuguese

2.9%

Chinese

2.9%

German

2.9%

Hebrew

2.9%

Tagalog

2.9%

Mandarin

2.9%

Korean

2.9%

Italian

2.9%
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Inside Sales & Support Education

Schools

University of Phoenix

13.9%

Southern New Hampshire University

6.9%

San Jose State University

5.6%

State University of New York College at Brockport

5.6%

University of Houston

5.6%

University of Wisconsin - Platteville

4.2%

Owens Community College

4.2%

East Carolina University

4.2%

Wake Technical Community College

4.2%

Montgomery County Community College

4.2%

College of DuPage

4.2%

University of Cincinnati

4.2%

Ashford University

4.2%

Saddleback College

4.2%

Illinois State University

4.2%

Hennepin Technical College

4.2%

Salem State University

4.2%

College of Lake County

4.2%

Kennesaw State University

4.2%

Purdue University

4.2%
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Majors

Business

38.5%

Management

6.3%

Communication

5.7%

Psychology

4.7%

Marketing

4.4%

General Studies

4.1%

Electrical Engineering

3.2%

Liberal Arts

3.2%

Computer Information Systems

3.2%

Accounting

3.2%

Criminal Justice

2.8%

Health Care Administration

2.8%

Journalism

2.8%

Biology

2.5%

English

2.2%

Public Relations

2.2%

Secretarial And Administrative Science

2.2%

General Education, Specific Areas

2.2%

Computer Science

1.9%

Elementary Education

1.9%
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Degrees

Bachelors

46.4%

Other

25.9%

Associate

12.5%

Masters

7.4%

Certificate

4.7%

Diploma

2.1%

License

0.6%

Doctorate

0.4%
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Inside Sales & Support Videos

The Truth about Truck Drivers Salary or How Much Can You Make per month Driving a Semi Truck

A Day in the Life: Call Center Agent

A Look Inside: Retail Careers | AT&T

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Top Skills for An Inside Sales & Support

  1. Customer Service
  2. Sales Support
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Acted in a customer service role to maintain positive relationships with existing customers and to occasionally establish new active customers.
  • Provided administrative and inside sales support to Regional Vice President, Assistant Vice Presidents, and Southeast regional sales managers.
  • Provided phone and on-site technical support to engineers for electrical and electronic enclosures, climate control and standardized power distribution products.
  • Generated purchase orders and returned defective or damaged products, ensuring customer satisfaction and inventory control.
  • Promoted from order entry position/administration after two months.

How Would You Rate Working As an Inside Sales & Support?

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Top Inside Sales & Support Employers

Jobs From Top Inside Sales & Support Employers

Inside Sales & Support Videos

The Truth about Truck Drivers Salary or How Much Can You Make per month Driving a Semi Truck

A Day in the Life: Call Center Agent

A Look Inside: Retail Careers | AT&T

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