Insight Credit Union jobs

Insight Credit Union is looking for a passionate trusted financial advisor who has the desire to provide an excellent service experience to our members. A Universal Representative must be engaging, energetic, and personable to complete processes quickly while building a trusted financial advisor relationship with members. Is passionate about servicing members and consistently delivers high volume of sales production. Assists with teller transactions and account services. Time spent in various aspects of this role will vary depending upon branch traffic and needs This position is located in our Downtown Orlando Branch at: 129 E. Gore St. Orlando, FL 32806 Compensation & Benefits: The position will provide a competitive hourly rate starting at $18.00 per hour. All of current open positions are Full Time which includes a comprehensive benefits package offering: Medical, Dental, Vision Free and Voluntary Life and Disability Insurance 401k with match up and 100% vested Paid Time Off Birthdays Off Tuition Reimbursement Schedule & Training: Shift includes 32- 40 hours per week between Monday - Friday (8am - 6pm), Saturday (9am - 12pm). Hours will be based on the needs of the department. The position provides a training program at one of our training locations. Responsibilities & Qualifications: Consistently produces a high volume of sales production while servicing both on the teller line and platform. Seeks to find opportunities to improve financial lives by offering products that will benefit the member. Consistently meets or exceeds credit union monthly, quarterly, and annual sales referral goals. Will be expected to refer deposit accounts, consumer loans, and general services. Will also be expected to refer mortgage and commercial loans to appropriate credit union departments. Identify future opportunities to serve the member's financial needs and follows up at the appropriate time to deepen member relationship. Receives and processes/posts member/nonmembers financial transactions, including deposits, withdrawals, and loan payments; sells money orders and gift cards to members; transfers amounts from member accounts as directed. Balances cash drawer and daily transactions to include start of day and end of day reports. Assures that appropriate records are maintained. Researches and resolves any outages before reporting overage or shortages to management. Delivers Delivers exceptional member service by ensuring timely response to member and visitor requests. Initiates a warm and welcoming environment from the moment they enter the branch. Assess requests using consultative and needs-based discussions to determine the best servicing channel, i.e. teller line, branch lobby or video office. Guides the member seamlessly, through any process, sales, service, and any channel, phone, branch, OLB, mobile. Assists with initiating and completing a variety of services, including but not limited to account maintenance, debit card and check orders, wire transfers, ACH requests and fraud inquires. Will assist with handling vehicle title documents. May open new memberships and accounts depending upon branch traffic needs. Educate members about self-banking options including Online Banking, Mobile Banking, e- Statements, ATMs, and Remote Deposit Capture, as appropriate, and encourages member adoption. Approaches these activities with a consultative needs-based approach to identify and fulfill the best current solutions for the member. Provides timely information and quickly resolves and fulfills the requests. Handle outbound call lists weekly to increase member awareness of product offerings that best fit their financial needs. Assists in the call center queue, to include sms & chat, on a rotation basis when assigned Assists management by ensuring that appropriate records are maintained and required reports are prepared, including but not limited to Check Hold Audits, Teller Cash Drawer Audits and Retention Records. Assists in maintaining cash over & short log and reports out of balance conditions according to procedure under the supervision of management. Resolves problems that are within their authority to resolve and refers problems that are beyond their authority to their supervisor, along with their recommendations. Opens and closes safe deposit boxes for members where applicable. Escorts members to their safe deposit box for entry. Adheres to all safe deposit box procedures. Responsible for maintaining cash machine where applicable. Responsible for branch opening and closing processes. Performs other job related duties as assigned. Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Able to operate a 10-key calculator and computer keyboard. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear, sit or stand and walk or maneuver around the branch. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Insight Credit Union is an EO Employer, including Disability/Vets. Must be able to pass a credit and background check. Any job offer is contingent on credit and background results.

To provide operational support regarding processes, procedures and/or programs for an assigned Human Resources (HR) Center Of Excellence (COE). Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions. Significant experience in progressively responsible positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function Ability to work independently and in a team environment Experience in leading, guiding, and mentoring others Knowledge of SSC assigned programs, processes, and procedures for designated and additional COEs when needed (e.g., Benefits) Advanced knowledge of various Human Resource issues, services, and systems Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations Advanced customer service and stakeholder management skills Effective database and presentation software skills Advanced organizational, planning and time management skills Advanced research, analytical, and problem-solving skills Advanced skill exercising initiative and using good judgment to make sound decisions Expert skill maintaining accuracy with attention to detail and meeting deadlines Advanced verbal and written communication skills Associate's Degree in Business Administration, Human Resources or the equivalent combination of training, education, and experience Significant experience in human capital management systems Significant knowledge of Navy Federal products, services, programs, policies and procedures Advanced communication skills, ability to clearly convey information and provide guidance to employees through both inbound and outbound communication channels Expert skill in managing and resolving complex employee cases with attention to detail and accuracy Advanced skill in creating reports, validating data, and ensuring compliance with HR standards and policies Advanced knowledge of HR systems, particularly Oracle HCM, and the ability to maintain accurate employment records Desired Qualifications Skilled in working with vendors, contractors, and internal stakeholders to ensure seamless coordination and timely resolution of issues Capacity to analyze issues, identify root causes, and implement effective solutions in a fast-paced environment Significant experience in human capital management systems Significant knowledge of Navy Federal products, services, programs, policies, and procedures Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 Provide COE operational support requiring understanding of assigned COE processes, procedures and/or programs Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communications Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately Resolve complex operational/processing issues, inquiries, and complaints Ensure work is completed within defined service level agreements Ensure compliance with all HR related policies, practices, and procedures Serve as subject matter expert and provide guidance to internal/external customers and stakeholders regarding complex SSC processes, HR services and assigned core COE functions, systems, policies and/or procedures Lead, guide, and mentor less experienced staff Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results Research, analyze and determine cause/impact of complex errors/omissions Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and/or within assigned COE Perform on-going quality control to ensure efficiency and accuracy of processes and procedures Perform research and provide recommendations for process improvements Act as the primary point of contact for employees following vendor approval of disability and extended leave claims. Provide accurate information and guidance through timely inbound and outbound communications Oversee and resolve employee-submitted cases, including those requiring detailed analysis and complex guidance, ensuring efficient and effective resolution Prepare and maintain accurate reports, performing thorough data validations to ensure compliance with established standards and policies Review and update employment status records in Oracle HCM to maintain data integrity and accuracy across HR systems Coordinate accurately and efficiently with vendors, contractors, and advisors involved in disability claim payment processing to ensure seamless operations and timely issue resolution Perform other duties as assigned

Real Estate Lending(REL) is seeking a Technology Product Analyst to compile, research, analyze, and document data, requirements, workflow / processes, and functionality. To develop and evaluate information and prepare recommendations. To partner with REL Technology leadership in the creation, management, and maintenance of product boards and product backlogs. Work is performed under general direction. Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities Clearly presents status and issues in variety of oral and written formats and leads product meetings. Authors wide variety of user stories/features/product backlog items; provides critical feedback to other stories/features/backlog items. Liaises between the product, REL Technology team and other business systems areas, including Real Estate Landing/Mortgage business when necessary. Conducts requirements analysis and validation for Mortgage processes, ensuring requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards. Solves business problems by defining systems solutions via interviewing stakeholders, identifying, and evaluating alternatives, and presenting findings. Manages medium-large projects/product lines either solo or as part of a team of Analysts. Recognizes and proactively raises issues or risks along with well-considered solutions. Elicits and documents functional and non-functional requirements using variety of techniques, including interviews, document analysis, storyboards, use cases, scenarios, and diagramming. Represents requirements using alternative views, such as epics/features/stories/product backlog items, models, diagrams, prototypes, or scenarios, to facilitate communication to the project / product team. Tracks and manages requirements status and changes throughout project / product lifecycle via board/backlog management and maintenance. Creates and communicates artifacts translating business needs into executable requirements. Continually seeks opportunities to improve and increase level of industry/domain-specific knowledge by remaining current with emerging products and technical updates. Presents project, product, or other material at various meetings. Performs other duties as assigned. Qualifications Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field, or the equivalent combination of training, education, and experience. Possesses/maintains significant experience with Microsoft Office suite, including Excel, Word, PowerPoint, and Visio; artifacts and deliverables are polished and professional Experience in SQL and VBA database languages Proficient understanding/ knowledge and work experience with Azure DevOps Boards Demonstrates and applies knowledge in IT solution creation and delivery to assigned project/product. Proficient Product Management work experience Experienced in applying Agile principles and Agile Methodology Experienced in monitoring and maintain multiple Azure DevOps boards/projects Demonstrates competence in planning, organization, and multi-tasking. Experience leading, guiding, and coaching less senior staff and contractors Manage multiple priorities independently and/or in a team environment to achieve goals via effective organizational, planning, and time management skills Possesses/maintains solid skills with data querying, reporting, and analysis, comfortable recommending solutions to problems Possesses/maintains solid verbal and written communication skills Desired Qualifications Navy Federal Service Now knowledge Knowledge of Navy Federal products, services, programs, policies, and procedures Certifications in MS Azure Cloud Fundamentals, Scaled Agile Framework (SAFe), Certified Scrum Master (CSM) Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

To research, analyze, design, develop, implement, support, and maintain of systems integration software solutions. Evaluate, tune, and monitor current and planned systems integration software solutions. To integrate, and maintain complex systems integrations, ensuring seamless interaction between hardware, software, and networks to support organizational IT needs. Proactively address gaps with existing support processes, documentation, and prioritize accordingly. Guide configuration, debugging, and support for infrastructure and ensure all code quality and change control standards are met. Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and techniques. Responsibilities Develops/updates Services and APIs using Java technology for use in current and future projects Serves as subject matter expert for enterprise integration services (SOA and API) Collaborates with development teams, business units, and other ETS areas to identify, define, develop/modify and implement enterprise reusable Services and APIs Works and contributes on the product backlog development by working closely with Business Analyst/Technical Analyst, and API team members Works in an agile, fast paced, entrepreneurial environment with short release cycles and actively collaborate with multiple stakeholders Oversees peer code reviews and provide active guidance and direction on development Works with team to develop and maintain policies, procedures, standards, documentation and governance process for SOA and API Design integration solutions around cloud native applications which can work across public, private and hybrid clouds Develop integrations with modern API Management frameworks that can be deployed in both B2B and B2C scenarios Continually monitor the financial services technology landscape to track the latest innovations across the industry and communicate relevant information to leadership Develop and apply architectural governance based on business and information technology strategies Specific Duties: Serve as a subject matter expert on API integrations for enterprise initiatives and projects Hands-on development of APIs, microservices, and platform proxies as deliverables for enterprise initiatives and projects Participate in on-call rotation for emergency technical support and planned maintenance activities Assist with root cause investigations and provide recommendations Participate in deployment rotation to oversee implementation and coordinate with supporting partnering teams Qualifications Extensive experience that demonstrates expert knowledge of Java, JEE, Web Services and APIs Extensive experience with SOAP Services and RESTful APIs utilizing a lightweight data-interchange format such as JSON Expert knowledge and hands on experience with Mulesoft Anypoint Platform, Spring Boot Micro Services, Istio/Service Mesh, Spring Framework and Open API Specification/RAML Expert knowledge and hands on experience with Azure/AWS/GCP cloud platform architecture, Pivotal/Tanzu platform/Tanzu Kubernetes Grid or equivalent k8s managed runtime. Expert in implementing API security using OAuth, SAML, JWT and OpenID Connect etc. Advanced knowledge of Agile frameworks (e.g., SAFE) Expert problem solving, collaboration, critical thinking, team building, and presentation skills Expert skill in effectively communicating technical and non-technical issues and information clearly and concisely to all levels of management and staff Experience in translating complex business requirements into functional architecture solutions Experience in working with all levels of staff, management, stakeholders and vendors Expert verbal, interpersonal and written communication skills Advanced skill troubleshooting and resolving technical problems Demonstrated skill in identifying industry trends and define their potential use in Navy Federal applications Desired Qualifications: Integration experience with enterprise platforms Salesforce, Oracle HCM/PeopleSoft and CRM/Dynamics Certifications in Azure development/architecture, Mulesoft Anypoint, Java, Pivotal Cloud Foundry, Spring frameworks or similar. Experience with using Azure DevOps Advanced knowledge of banking/financial industry standards and practices Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives Bachelor's Degree in Information Technology, Computer Science or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

The Associate API Engineer (officially titled Associate Systems Engineer) serves as the enterprise-wide expert in API technologies within Enterprise Technology Services (ETS), driving digital transformation through scalable and secure API solutions. This role accelerates the delivery of products and services for both members and employees by promoting an API-first approach across the organization. Responsibilities Design and implement RESTful APIs and integration solutions using modern frameworks. Develop and maintain API documentation using tools like RAML, Swagger/OpenAPI. Integrate event-driven architectures using message queuing systems (e.g., Kafka, RabbitMQ). Build and maintain CI/CD pipelines for API deployments. Monitor and optimize API performance, including caching strategies. Ensure compliance with API governance and security standards. Hands-on development of APIs, microservices, and platform proxies for enterprise initiatives. Collaborate cross-functionally with product, engineering, and DevOps teams. Work closely with Business Analysts, Scrum Masters, and API team members to contribute to product backlog development. Operate in an agile, fast-paced environment with short release cycles. Participate in deployment rotations to oversee implementation and coordinate with supporting teams. Participate in on-call rotations for emergency technical support and planned maintenance activities. Serve as a subject matter expert on API integrations for enterprise initiatives and projects. Oversee peer code reviews and provide guidance and direction on development best practices. Develop and maintain policies, procedures, standards, documentation, and governance processes for APIs. Apply architectural governance aligned with business and IT strategies. Design integration solutions for cloud-native applications across public, private, and hybrid clouds. Develop integrations using modern API Management frameworks suitable for both B2B and B2C scenarios. Monitor the financial services technology landscape to track innovations and communicate relevant insights to leadership. Apply strong Java development skills in building and supporting APIs and integration components. Qualifications Bachelor's degree in information technology, Computer Science, or a related field or an equivalent combination of training, education, and experience. Experience and knowledge of Java and related frameworks including Spring, Spring boot, Hibernate, JEE, Webservices, and APIs. Experience with SOAP and RESTful APIs, utilizing lightweight data formats such as JSON, XML etc. Experience with cloud platform architectures including Azure, GCP, and container platforms like Kubernetes and OpenShift. Skills in implementing API security protocols such as OAuth, SAML, JWT, and OpenID Connect. Knowledge of Agile frameworks, particularly SAFe (Scaled Agile Framework). Proven ability to translate complex business requirements into functional and scalable architecture solutions. Demonstrated experience in architectural governance and defining reusable API patterns. Expert-level problem-solving, critical thinking, and team-building skills. Strong interpersonal abilities with experience working across all levels of staff, management, stakeholders, and vendors. Exceptional verbal and written communication skills, with the ability to clearly convey technical and non-technical information to diverse audiences. Skilled in presenting technical concepts and solutions to leadership and cross-functional teams. Advanced troubleshooting skills and the ability to resolve complex technical issues efficiently. Demonstrated ability to identify industry trends and assess their potential application within enterprise systems. Desired Qualifications Certifications in Java, Azure, MuleSoft, Kubernetes 2+ years of hands-on experience working in up-to-date versions of Java, Spring, and Spring boot Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. To serve to serve as organizational change management expert and provide mentoring and direction to departmental stakeholders, project managers and other key business partners. Develop and implement departmental change management and communication plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of business unit projects and initiatives. Responsibilities Develop and implement departmental project change management plans Serve as facilitator and active, visible change management coach to project managers and stakeholders Develop and lead actionable and targeted project change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans Partner with departmental communications teams to develop and execute communication plans Manage and direct change management components of projects through the planning, analysis, design, implementation and transition phases Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions Prepare reports and presentations for leadership, managers, and stakeholders Perform other related duties as assigned Qualifications Experience in implementing change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment Significant experience in managing projects from creation through execution and evaluation Significant experience in exercising initiative, producing desired results and achieving objectives Significant experience in working with all levels of staff, management, stakeholders and vendors Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management Experience in managing multiple priorities independently and/or in a team environment Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives PROSCI Change Management Certification Knowledge of NFCU's functions, philosophy, operations and organizational objectives Advanced research, analytical and problem-solving skills Advanced skill in translating information into actionable insights Effective skill communicating complex technical concepts to non-technical audiences Expert verbal and written communication skills Advanced skill in the use of PCs and related software packages Bachelor's Degree in Business Administration, or related field, or the equivalent combination of education, training or experience Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence. Ability to work effectively and efficiently with automated systems Familiarity with accounting, credit, and/or lending principles and techniques Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution Exposure to lending application and approval process Familiarity with mortgage lending concepts and principles Familiarity with banking/financial industry standards and practices Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks Effective database and presentation software skills Effective skill performing mathematical calculations and working accurately with numbers Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty Effective skill in comprehending, analyzing, applying and communicating complex written legal documents Effective skill speaking and/or presenting in front of groups in a professional setting Effective word processing and spreadsheet software skills Desired Qualification(s) Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs Hours: Monday - Friday, 8:00AM - 4:30PM Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit) Determine and advise members on approved loan conditions and documentation requirements Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.) Maintain contact with the member, Realtor and/or seller during the entire loan process Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends) Request and obtain documentation needed and forward to Mortgage Processor Respond to inquiries about mortgage applications, processing status, problems and concerns Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events Take first mortgage loan applications via face-to-face interview, mail and telephone Resolve or arrange for resolution of operational/processing issues, inquiries and complaints Respond to inquiries and resolve any issues concerning the processing of applications Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required Perform other duties as assigned

Job Description Come join the McCoy Federal Credit Union team, a credit union that CARES about the community we serve! If you want to be part of a growing community credit union, we have full-time career opportunities just waiting for enthusiastic people like you! We have 15 locations serving Lake, Seminole, Osceola and Orange County! Please note, not all locations have availability. This is an in person position $15.00 per hour starting wage (with opportunities to advance) No late nights No Saturday or Sunday hours No experience necessary, we train you! We offer many benefits to include: Health Insurance Dental Insurance Long Term Disability Insurance Life and AD&D plans The above are zero monthly premium for employee coverage, dependent coverage is available for health and dental plans at an affordable rate. Additional perks include: 401k program with matching benefits after 6 months Paid training Paid holidays Paid Time Off Care Center to treat sniffles to chronic conditions The ideal candidate must: Demonstrate a professional appearance and personality at all times. Care about providing outstanding service to our members! Be comfortable handling large sums of cash. Maintain a high level of accuracy and privacy in dealing with members. Qualifications: High school diploma. Strong computer skills required. Cash handling a plus! Remember an application is a reflection of who you are and also McCoy's first impression of you. In order to have your application considered for employment it should be complete, accurate and professional. Prior to submitting, take the time to review the application to ensure it is an accurate reflection of you. Powered by ExactHire:185767

To provide basic business consulting services to assist members and non-members with identifying their business lending goals and objectives. Aids in promoting Navy Federal Business Solutions products and services. Understanding of appropriate lending products, deposit, Treasury Management and investment products and services to achieve the members' goals. Manages smaller dollar volume and loan transactions. Responsibilities Provide basic consultative services primarily via inbound and outbound calls to understand the members' financial needs and goals Assist members with loan application processing and documentation Provide basic information and guidance on loan products and services aligned to members' goals Conduct preliminary assessments of loan eligibility Establish, maintain, and develop business relationships with members and internal/external sources Maintain consistent, systematic, and reliable records and contact history information on each member interaction and loan applications Develop relationships, understand member needs, and provide unparalleled quality service while quickly and accurately responding to basic member requests Collaborate with senior advisors to resolve member inquiries Ensure compliance with regulatory requirements and Navy Federal policies and procedures Develop and maintain knowledge of Navy Federal's field of membership and loan products & services Represent Navy Federal with a positive and professional demeanor and contribute to a performance focused and team-oriented workplace Qualifications Associate's Degree in Finance, Economics, Business Administration, or related field, or the equivalent combination of education, training and experience Experience working in a customer-facing role, preferably for a large financial services organization Basic skill building effective relationships through rapport, trust, diplomacy and tact Effective skill managing multiple priorities independently and/or in a team environment to achieve goals Effective research, analytical, and problem-solving skills Basic skill applying lending principles, financial practices, and evaluation of creditworthiness to make sound credit decisions Basic knowledge of Navy Federal loan programs, products, services and financing options Basic skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Effective skill exercising initiative and using good judgment to make sound decisions Effective research, analytical, and problem-solving skills Effective verbal and written communication skills Basic skill actively guiding members through interactions to reduce member effort and enhance member loyalty Hours: Monday - Friday, 8:00AM - 4:30PM Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

Insight Credit Union is looking for an individual with experience in running and meeting standards of a 10 to 20 seat Contact Center. The Senior Contact Center Manager directs the operations of the Virtual Services Department, ensuring the department meets established goals for service, sales, productivity, and quality of work. This position is located in our Winter Springs Operations Center at: 260 Winding Hollow Boulevard, Suite B Winter Springs, FL 32708 Compensation & Benefits: We offer a competitive Central Florida salary of $76,855 annually. All our of current open positions are Full Time which include a comprehensive benefits package offering: Medical, Dental, Vision Free and Voluntary Life and Disability Insurance 401k with match up and 100% vested Paid Time Off Birthdays Off Tuition Reimbursement Schedule & Training: Shift includes 40 hours per week between Monday - Friday (8am - 6pm) and Saturday (9am - 12pm). Hours will be based on the needs of the department. Responsibilities & Qualifications: Operations Management & Multichannel Coordination: Oversees day-to-day operations of the Contact Center Department to ensure efficient, high-quality service across all communication channels without system integration. Hires, reviews, schedules, trains, and monitors the work of Contact Center personnel; conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates. Monitors, performs, and guides corrections to department activities, work produced and key metrics to ensure compliance with established policy and regulations. Utilizes advanced workforce management capabilities in Verint Monet for forecasting, scheduling, real-time monitoring, and resource optimization. Develops and maintains manual processes to track member interactions across disconnected channel platforms. Creates workflow protocols to minimize member frustration and service gaps resulting from siloed system operations. Manages operations across multiple geographic locations while maintaining consistent service delivery standards. Loan Production Strategy & Goal Achievement: Strategizes and executes plans to consistently meet or exceed monthly, quarterly, and annual loan production and deposit goals within current operational capacity constraints. Reviews referral reporting and monitors key lending KPIs including pull-through rate, abandoned loan rate, and approval-to-funding cycle, along with the referral and sales of debt protection, extended warranty coverage and Guaranteed Asset Protection on loan products. Continuously coaches management and staff on sales performance for personal loans, credit cards, and vehicle loans while managing referral processes for home equity and mortgage products. Balances aggressive lending goals with realistic capacity planning following departmental restructuring and staffing optimization. Quality Assurance & Member Experience Excellence: Champions a member-first culture by implementing comprehensive quality assurance programs and performance benchmarks. Oversees mystery shopping program and maintains quality assurance scorecard standards across all agents and channels. Ensures quality control errors are corrected within expected timeframes on all necessary documents and processes and works to decrease error findings. Manages OFAC and Verafin compliance for all new account openings and loan applications. Focuses on end-to-end member experience optimization, from initial contact through account opening, loan origination, and funding across all service channels. Resolves escalated member concerns and maintains strict adherence to compliance, policy, and service standards. Implements service recovery procedures and maintains first call resolution standards. Team Development & Onboarding Management: Follows the Retail Communication Loop guidelines in planning the delivery of announcements, policy and procedure changes and general information to the team. Designs and implements structured cross-channel onboarding programs with defined competency milestones for multichannel agent certification. Works with Training Department to identify needs, provide feedback, and ensures assessment tools for phone, video, chat, SMS, and email channels are effective, utilized efficiently, and result in timely productivity. Schedules team meetings, educates and coaches staff consistently regarding processes and practices across all channels, and explains performance expectations to employees. Answers staff questions, guides employees through difficult occurrences, handles member escalations that cannot be fielded by staff, and provides support for complex digital banking transactions including Zelle, Bill Pay, and mobile banking services. Conducts coaching sessions, guides employee development, and fosters a culture of accountability, engagement, and continuous improvement. Process Optimization & Technology Enhancement: Identifies and implements process improvements to reduce task repetition and enhance efficiency across siloed channel systems. Develops workaround procedures for system limitations and integration challenges. Collaborates with IT and other departments on system enhancements, reporting improvements, and workflow optimization. Performs other related duties as assigned, including direct channel support during high-volume periods or as operational needs require. Perform other related duties as assigned. Experience: Five years to eight years of similar or related experience. A minimum of 5 years experience in Call Center management is required. Experience should be in running and meeting standards for a minimum of a 10 to 20-seat call/contact center. Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Insight Credit Union is an Equal Opportunity Employer, including Disability/Veterans Must be able to pass a credit and background check. Any job offer is contingent on credit and background results.

The Enterprise Risk Management Strategy and Reporting team develops and maintains the risk management's strategic framework, ensuring it aligns with global strategic objectives and regulatory expectations. The team defines and monitors risk appetite, identifies emerging risks, and supports risk-based decision-making. It also produces clear, actionable reporting for executives, the Board, and regulators, consolidating risk data across the enterprise to track key indicators, issues, and trends. In short, the team provides leadership with the insight needed to manage risks proactively and transparently. The Summer Associate will support the execution of day-to-day responsibilities while also contributing to a special project focused on risk reporting. This project involves assisting the team with the design, testing, and implementation of enhanced reporting processes, all in alignment with established Risk standards, policies, and procedures. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Responsibilities Work directly with project leads to understand requirements and propose key analytics solutions to drive effective decision-making and influence business objectives Develop testing plan to validate data accuracy Identify data patterns and trends to answer business questions and improve decision making Perform validation checks for business unit reports and dashboards Perform analytical, statistical modeling and visualizations on large data sets to support department reporting operations and objectives Qualifications Currently pursuing an undergraduate or graduate degree in a related field Familiarity with risk management concepts and risk domains: Coursework in Risk Management and interest in risk governance desirable Strong strategic, critical, and analytical thinking skills Comfort working with datasets Effective interpersonal, verbal, and written communication skills Effective analytical and problem-solving skills Effective skill maintaining accuracy with attention to detail and meeting deadlines Effective organizational, planning, and time management skills Ability to work independently and in a team environment Knowledge of Microsoft suite (Excel, PowerPoint, Word) and SharePoint Familiarity with Application Programming Interfaces (API) tools and standards Exposure to reporting tools, such as PowerBI Hours: Monday - Friday 8:00AM - 4:30PM Location: | 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

Job Description McCoy Federal Credit Union is seeking a motivated and detail-oriented Fraud Prevention Analyst to review account activity, identify potential fraud, and support fraud prevention across all payment channels. This role helps safeguard our members, protect the credit union from loss, and ensure compliance with established policies and regulations. This is an in-person full-time position located at 1900 McCoy Road in Orlando. Essential Functions and Basic Duties Reviewing various reports for unusual/suspicious account activity. Retrieve video footage and still photos of crime suspects/events Account Identity verification Work check return notifications Discuss account activity with members and make payment arrangements for losses incurred ATM fraud loss claims Respond to fraud related correspondence Complete and file SIRs (suspicious inquiry reports) Use data to determine the root cause of fraudulent activity Required Qualifications Education: High School Degree and comparable work experience. Experience: 1-2 years of work experience working at a Credit Union, or other financial institution. Experience working in Fraud, Risk, or Compliance. Knowledge: Working knowledge of Credit Union/financial institution operations and proficiency in Microsoft Excel. Skills: Strong analytical, research, and problem-solving skills. Must-Have: Ability to apply logical thinking to define problems and draw conclusions. Pay is commensurate with experience and the skills you bring to the role. Powered by ExactHire:189140

Insight Credit Union is looking for a skilled Business Development professional with experience in developing relationships with new and existing business partners to grow credit union membership. The Business Development Executive proactively promotes Insight Credit Union at key employers and business partners workplaces and events, and serves as a Credit Union representative. This position maintains strong relationships with management and key personnel at strategic partnerships and manages community engagement opportunities, while serving as a liaison to business development activities for Volusia and Seminole Counties. This position will drive Business Development activities in our Volusia and Seminole County markets, as well as key partnerships with Stetson University, the Deland Chamber of Commerce, and Mainstreet DeLand. This position will be located at our DeLand Branch: 340 N. Woodland Blvd., DeLand, FL 32720. Telecommuting is available after 3 months of employment and a satisfactory performance evaluation. Compensation & Benefits: The position will provide a competitive salary of $61,275, and includes the following comprehensive benefits package offering: *Internal offers are based on our Compensation policy. Medical, Dental, Vision Free and Voluntary Life and Disability Insurance Pet Insurance 401k with match up and 100% vesting Paid Time Off Birthdays Off Tuition Reimbursement Functions & Responsibilities: Works to develop leads, network with key personnel at key employee groups and business partner organizations, and enhance member and product penetration of those groups. Leverage the partnerships and connections to incorporate use of digital/video tools to open new accounts and loans at either community events or other programs such as "bank at work" or other opportunities. Consistently exceeds expectations for # of accounts opened, # of loans funded for each key partnership assigned to market. Advocates for Credit Union's first as an option in communities while providing expectational service to partners, members, and employees. Develop and provide member education as an added benefit to business partners and the overall membership. Offer regular member seminars such as youth boot camp, seniors seminars, shred events, financial fitness, etc. Coordinate marketing campaigns to promote these events to business partners and the overall membership. Leverage promotions and programs through member education and community events. Consistently exceeds expectations for # of accounts opened and loans funded for all events, efforts and programs initiated with new and existing partners. Provides marketing support for community engagement activities, including maintaining collateral and supplies needed for on-site promotion and presentations. Maintain brochures, design flyers, send letters and promotion to employees or members of business partner groups, maintain and coordinate tent and collateral needed for event, design and maintain supply of promo items. Identifies and makes contact with prospective businesses to present information on Credit Union membership, products, and services. Makes sales calls to potential business partners. Negotiates with companies for inclusion in employee benefits package and access to promote the Credit Union. Works directly with Business Development Director and Chief Retail Officer to implement business development vision, to promote adjustments as needed, and to support ongoing growth plans for Insight Credit Union. Represents the Credit Union at various civic and community events when necessary to develop relationships and promote the Credit Union. Performs other job related duties as assigned. Experience: Three years to five years of similar or related experience. Business Development experience within Volusia County preferred. Education: Equivalent to a college degree (BS or BA in a relevant field). Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear, sit or stand and walk. Must be able to stand and speak for long periods of time and multiple days in a row. Travel to businesses, branch locations and community events within assigned area required. Some evening and weekend events will be required. Lifting and transporting materials for events up to 50lbs. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. This position is eligible for the Credit Union's Telecommuting program. Employee must meet Credit Union policy requirements and performance standards to qualify. Insight Credit Union is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Must be able to pass a credit and background check. Any job offer is contingent on credit and background results.

The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of one of Navy Federal's products used by our members and employees. The Experience Owner will partner closely with the other members on the product team, including the Developers and UX representative as needed while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience. Experience in product management or ownership to include Scrum, Agile and/or XP Experience leading, shaping and developing innovative solutions while managing business risks Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly Ability to productively communicate to stakeholders, team members, and leaders Experience in developing business or technology strategy Knowledge of project/program management processes and methodologies Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members Ability to exercise initiative, produce desired results and achieve objectives Ability to learn different collaboration or product management tools quickly Effective skill building effective relationships through rapport, trust, diplomacy and tact Analytical and conceptual skills to create original concepts/theories for various projects Skill delivering effective presentations to groups of various sizes Skill influencing and guiding strategic thinking Strong verbal, written and interpersonal communication skills Strong problem solving and negotiation skills Bachelor's Degree in Information Technology, Strategy or other related field, or the equivalent combination of training, education, and experience Desired Qualifications Experience working with cloud-based technologies and platforms Knowledge of and experience with payment systems and products, such as ACH, Zelle, wire transfers, cashier's checks, and other digital or traditional payment methods Familiarity with Azure DevOps (ADO) and Microsoft Office Suite Background in technology or entrepreneurship Advanced knowledge of credit union operations, processes, and procedures Familiarity with internal Navy Federal systems and applications Hours: Monday - Friday, 8:00AM - 4:30PM (Employee may be required to work outside normal working hours to provide technical support during product implementation efforts) Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 Collaborate with a cross-functional team to define and launch product vision and strategy Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team Influence, and motivate product team and stakeholders towards continuous improvement of product Assist with translating program vision into product user stories and acceptance criteria Assist with managing the product backlog including refinement of stories with cross-functional team Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization Regularly analyze true needs for product features and constantly push for clear understanding of value Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team Proactively work with product team to formulate creative ideas or solutions for potential issues Stay current with technology as well as, government/policy impacts and industry best practices Assist with determining when added product value should be pushed to members/employees Assist with the communications/presentations to executive management Perform other related duties as required

To plan, schedule, organize and direct, oversee material and equipment procurement, field installation and start-up of assigned physical security projects within time. Ensure completion of projects within pre-determined time and budget limitations. Configure, document, troubleshoot, and repair/maintain IP-based physical security systems including Video Surveillance, Access Control, Alarm Systems, Vaults and Locks and Keys. * Manage, oversee and coordinate all aspects of projects from award through completion of project, including: overall site management of projects for successful and timely completion within budget * Prepare and manage project installation plan; prepare and implement job procedures * Translate business unit offerings and needs/requirements into detailed project implementation plans to meet client expectations * Review and approve estimated costs prior to bid; supervise project design engineering, installation labor and subcontractors' preparation of project schedules, subcontracts, change proposals, project invoices * Compile all necessary information and oversee the assembly process for the documentation of IP systems logical and physical diagrams/programming documentation and configuration/test and validation/documentation/installation of new security systems * Communicate project requirements to project team and others as needed; maintain accurate, up-to-date records of job status/changes, material flow and other documents needed for internal/external reporting * Identify potential project risks and develop/implement strategies to minimize any impact on estimated costs and project deadlines * Communicate regularly with client on project schedules, change proposals and related activities * Coordinate procurement of materials, supplies, services and controls for timely and cost-effective completion of project within budget * Establish project milestones and analyze costs; provide timely and accurate project cost reports; adjust project plan and/or project cost estimates to meet financial goals * Manage the execution and review of all scope of work, terms and conditions in customer contracts, including cost control, delivery fulfillment, and quality of service and other customer requirements * Manage subcontractor selection process and work scope * Repair/maintain deployed systems, reading hardware logs, factory tests and interfacing with manufacturers for RMA * Perform troubleshooting support for currently deployed systems * Perform configuration of IP-based systems to include: * Rack Assembly * Mounting/interconnecting hardware * Wiring devices for power and communication * Labeling/testing equipment * Document IP systems logical and physical diagrams/programming documentation. * Perform configuration/test & validation/documentation/installation of new security systems * Perform other duties as assigned * Significant experience in information technology, construction management, physical security * Experience electrical engineering, field service or project management experience * Experience in project management * Working knowledge of cabling and network infrastructure mediums including copper/fiber/wireless * Working knowledge of various Windows operating systems * Working knowledge of various access control and video management systems * Working knowledge of networks including switches and routers * Working knowledge of electronics, including circuits, electronic flow, use of multi-meter and wiring * Working knowledge of and experience in using basic hand tools * Working knowledge of computer hardware (e.g., motherboards, hard drives, RAM, etc.) * Working knowledge of various high security key locking systems. (e.g., ASSA, Medeco, etc.) * Familiarity with installing and maintaining various combination locks, safes and vaults * Familiarity with installing and troubleshooting alarm systems * Experience managing multiple priorities independently and/or in a team environment to achieve goals * Experience in working with all levels of staff, management, stakeholders, and vendors * Effective skill to read and understand construction documents, including CAD drawings and specifications * Effective skill exercising initiative and using good judgment to make sound decisions * Advanced interpersonal, verbal and written communication skills * Advanced database and word processing software skills Desired Qualifications * Working knowledge of Navy Federal products, services, programs, policies, and procedures * Previous or current physical security systems integration and systems experience Hours: Monday - Friday, 7:00AM - 3:30PM (full time on-site) Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

Insight Credit Union is looking for a passionate trusted financial advisor who is qualified and has the desire to provide an excellent virtual service experience to our members. A Virtual Services Representative will assist existing and potential members with establishing new memberships and shares, accepting and processing consumer loan applications to completion, assessing member needs through using consultative and needs based discussions to recommend, fulfill and referral to Insight partners additional Insight Credit Union solutions. Must meet or exceed member expectations and personal production goals. Inbound and outbound interactions with members and potential members will occur through multiple channels including telephone, video, chat, web-based software, email, and future digital channels. Must be engaging, energetic, and personable to complete processes quickly while building a trusted financial advisor relationship with the members. May provide backup assistance to the Processing Department as requested. This position is located at: 270 Winding Hollow Boulevard Winter Springs, FL 32708 Compensation & Benefits: We offer a competitive Central Florida hourly pay of $23.55 per hour. All our of current open positions are Full Time which include a comprehensive benefits package offering: Medical, Dental, Vision Free and Voluntary Life and Disability Insurance 401k with match up and 100% vested Paid Time Off Birthdays Off Tuition Reimbursement Schedule & Training: Shift includes 32-40 hours per week between Monday - Friday (8am - 6pm) and Saturday (9am - 12pm). Hours will be based on the needs of the department. Dress Code Expectations: Must comply with member facing Dress Code policy and present a professional appearance. Insight logo wear required. Responsibilities & Qualifications Delivers exceptional member service by ensuring timely response to member and visitor requests via the Credit Union's omni channel environment. Assists with initiating and completing new memberships, account maintenance, and consumer loans. Educates members about self-banking options including Online Banking, Mobile Banking, e-Statements, ATMs, and Remote Deposit Capture as appropriate and encourages member adoption. Delivers first-contact resolution by using a consultative needs-based approach to identify and fulfill the best current solutions for the member with no unnecessary transfers or delays. Proactively build relationships and offer solutions. Monitors call queues to provide exceptional service to members. Meet or exceed all member service and quality assurance standards. Consistently produces a high volume of sales production through referring, closing, and funding of loan products and services. Seeks to find opportunities to improve the member's financial lives by offering loan products that will benefit the member. Consistently meets or exceeds credit union monthly, quarterly, and annual loan production goals. Will be expected to refer and sell debt protection, extended warranty coverage and Guaranteed Asset Protection on loan products to protect the member and the credit union. Refers investment opportunities and mortgage loans to appropriate Insight departments and business partners. Identify future opportunities to serve the member's financial needs and follows up at the appropriate time to deepen member relationship. Provides applicants timely feedback of decisions and quickly resolves stipulations and fulfills the requests. Maintains thorough and current knowledge of the credit union's lending and deposit account promotions, approval and fulfillment criteria, guidelines, procedures, and policies to provide members with accurate information. Participates in continual development of the Virtual Services Department processes and procedures. Participates in department meetings. Completes all assigned compliance training within required timeframe. Meet or exceed all member service and quality assurance standards. Work with Virtual Services Processor to prepare approved loans for closing via DocuSign or signature pad technology ensuring a smooth end to end process. May coordinate with branch employees as needed to complete processes in branch. May coordinate with other areas as needed to complete processes. Perform other related duties as assigned to ensure fast, accurate, and member-first service is being provided. Experience: Three years to five years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Excellent customer service skills Able to perform job functions in a virtual environment while handling multiple channels and shifts between them without disruption. Ability to interact with all levels of management, employees, peers, and members Strong verbal and written skills Knowledge of basic mathematics Ability to prioritize and organize job tasks. Ability to perform multiple tasks simultaneously while under strict time deadlines without sacrificing quality of output. Ability to carry out detailed written and oral instructions. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment and employees service visitors and members via omni channel resources including video, internet, phone, chat, and mail services. Insight Credit Union is an EO Employer, including Disability/Vets. Must be able to pass a credit and background check. Any job offer is contingent on credit and background results.

Financial Freedom Happens Here - and it starts with YOU. At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. As a Member Service Specialist (Universal Banker) for our Avalon branch, you'll be the first step in helping our members live financially free! Your Role in Our Mission: Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently. Open new accounts and recommend relevant products and services based on members' unique financial needs. Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members. Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools. Actively generate loan opportunities through inbound, outbound, and referral-based efforts. Deliver prompt support for service-related needs such as account maintenance and problem resolution. Promote and educate members on self-service tools including online banking, mobile apps, and ATMs. Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody. Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals. What Makes You a Great Fit: Demonstrated success in a member-facing role. Strong knowledge of FAIRWINDS products, services, and digital platforms. You lead with care and know how to listen and respond to members' needs. Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment. Confident in your ability to cross-sell, handle objections, and educate members. Proven track record of achieving individual and/or branch goals. Excellent communication, problem-solving, and organizational skills. Able to adapt quickly and take initiative to serve where you're most needed. A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package: Enjoy 11 paid holidays and generous paid time off to recharge and reset Build your future with a 6% 401(k) match Eligible for a $700 annual contribution to your Health Savings Account Access our comprehensive maternity leave program to support growing families Stay covered with medical, dental, vision, disability, and life insurance Grow your career through leadership development, tuition assistance, and advancement opportunities Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program Thrive in a purpose-driven, people-first culture where your impact matters This is more than your next job. It's your next step in changing lives; starting with your own! About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2024 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way! FAIRWINDS is an Equal Opportunity Employer.

To serve as change management expert and provide mentoring and direction to departmental stakeholders, project managers and other key business partners. Develop and implement strategic departmental change management plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of high impact, large scale business unit projects and initiatives. * Develop, implement, and evaluate departmental project change management plans * Serve as facilitator and active, visible change management coach to project and initiative sponsors, senior executives, management and stakeholders * Develop and lead actionable and targeted project change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans * Partner with departmental communications teams to develop and execute communication plans * Manage and direct departmental change management components of projects through the planning, analysis, design, implementation and transition phases * Lead business needs/impact assessments and alignment with organizational objectives * Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes * Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions * Prepare reports and presentations for executive leadership, managers, and stakeholders * Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis * Perform other related duties as assigned * Significant experience in implementing medium to large-scale change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment * Significant experience in managing projects from creation through execution and evaluation * Significant experience in exercising initiative, producing desired results and achieving objectives * Significant experience in working with all levels of staff, management, stakeholders and vendors * Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management * Significant experience in managing multiple priorities independently and/or in a team environment * Experience in leading, guiding and mentoring others * Advanced skill in the use of PCs and related software packages * Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives * PROSCI Change Management Certification * Knowledge of NFCU's functions, philosophy, operations and organizational objectives * Effective skill communicating complex technical concepts to non-technical audiences * Expert verbal and written communication skills * Advanced research, analytical and problem-solving skills * Advanced skill in translating information into actionable insights * Bachelor's Degree in Business Administration, or related field, or the equivalent combination of education, training or experience * Master's degree in Business Administration or related field Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131

Are you passionate about creating impactful learning experiences and eager to develop your skills in a supportive, innovative environment? Join our team as a Summer Associate Instructional Designer and be at the forefront of transforming how our department learns, grows, and thrives! About Our Team We are a dynamic group of learning professionals-including instructional designers, trainers, documentation specialists (technical writers) and learning solution architects-dedicated to unlocking the potential of every team member. Through creative design and strategic learning initiatives, we empower individuals and teams to reach new heights. As part of our mission, we blend technical expertise with the essential power skills everyone needs to succeed. Why Join Us? Impactful Work: You'll design solutions that make a real difference in people's professional lives. Mentorship & Growth: Work alongside experienced instructional designers who will guide you, support your ideas, and help you grow. Innovation & Creativity: Experiment with the latest tools, eLearning technologies, and creative learning formats. Collaborative Spirit: Contribute to a team that values your voice and celebrates diversity of thought. Your Role As a Summer Associate Instructional Design, you'll be an essential part of our team for 12 weeks. You'll gain hands-on experience in every stage of the instructional design process-from needs assessment to content creation and program evaluation. Your unique perspective will help us design engaging, effective learning for a diverse audience. Potential Projects Scalable eLearning Onboarding Module: Design and develop a brand-new onboarding experience for contractors, complete with interactive content, quizzes, and real-life scenarios. You'll work closely with subject matter experts and use eLearning authoring tools to bring your ideas to life. Gap Analysis & Curriculum Redesign: Dive into existing training programs to find what's working and what's not. Then, reimagine these materials to make them more engaging, memorable, and results-driven. You'll get to pitch your concepts and see them in action! Learning Analytics & Evaluation: Analyze course data to discover which learning experiences resonate most with our audience. Present your findings to leadership and help guide the next wave of innovative training. The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later. Responsibilities Analyze Learning Needs: Engage with team members to uncover their challenges and brainstorm creative ways training can help. Design & Develop Content: Transform concepts into interactive eLearning modules, videos, simulations, or job aids using industry-leading design tools. Integrate Technology: Explore new digital platforms and Learning Management Systems (LMS), and help us deliver training that's accessible and fun. Implement Training Programs: Collaborate on pilot programs and get feedback directly from learners to continuously improve your work. Evaluate Results: Measure learning outcomes and recommend improvements to ensure our programs are making an impact. Qualifications We are looking for creative, curious, and collaborative students currently pursuing a degree in Instructional Design, Learning Experience Design, Learning Design & Technology, Curriculum & Instruction, or a related field. Learning theory and instructional models: Familiar with ADDIE, SAM, Bloom's Taxonomy, and Kirkpatrick models eLearning development: Experience with any development tools such as Articulate Storyline, Rise 360, Adobe Captivate, or Camtasia Instructional writing: Skilled in instructional writing, defining learning objectives, creating assessments, scripting, and evaluations Evaluations: Able to design pre- and post-assessments, learner surveys, and knowledge checks Technology comfort: Basic knowledge of LMS platforms and SCORM standards What You'll Gain Real-world experience building training solutions that make an impact Mentorship from senior instructional designers and learning leaders Opportunities to showcase your work and receive feedback from a diverse audience Fun, hands-on projects that will grow your creative, technical, and professional skills Hours: Monday - Friday 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602