Insight Sourcing Group jobs in Atlanta, GA

About the Role We're looking for a Consumer Services Representative (Bilingual Spanish) to join our dynamic team! This role is all about delivering exceptional support across multiple channels-phone, email, and social media-while ensuring every customer feels heard and valued. You'll be the first point of contact for warranty support, troubleshooting, and product guidance. What You'll Do Handle inbound and outbound calls (team averages ~100 calls daily) and email inquiries. Manage social media interactions using guided responses. Process refunds, returns, and wire transfers with accuracy and care. Collaborate with Accounting, Product Integrity, Product Development, and Legal teams. Use our homegrown system and maintain encrypted communications. Troubleshoot product issues and guide customers through assembly and safety steps. Ensure timely resolution for every customer-no strict time limits, just quality service. What We're Looking For 3+ years of customer service experience (flexible for the right personality). Strong written and verbal communication skills. Empathetic, patient, and kind-our customers are often new parents or caregivers. Ability to multi-task across calls, emails, and social platforms. Proficiency in Microsoft Word, Excel, and PowerPoint; typing speed of 60+ WPM. Degree preferred but not required. Preferred Skills Experience with children's products or toys is a big plus. Familiarity with CRM or ticketing systems. Why Join Us? Comprehensive training on our products and systems. Collaborative environment with cross-functional exposure. Opportunity to make a real impact on customer satisfaction and brand loyalty. Ready to make a difference? Apply now and help us deliver top-tier consumer experiences!

Atlanta law firm seeking Marketing & BD Coordinator to support the Litigation Practice with strategic marketing and business development initiatives. Some responsibilities include: Draft, update, and maintain marketing materials including brochures, practice descriptions, attorney biographies, experience lists, and website content. Prepare pitch materials, team sheets, and proposals, including support for RFPs. Manage and coordinate local events including receptions, seminars/webinars, conferences, and tradeshows. Assist with managing the Litigation Practice's marketing budget, including invoice processing, credit card reconciliation, and tracking. Assist with website content updates and proofing. Provide support for short- and long-term projects and day-to-day requests. Must have 2+ years working in a law firm or professional services company. Resume without law firm or professional services (accounting, engineering) experience will NOT be considered. For consideration please send resume in Word form to Martha Baitcher at ****************************

*Nuclear IT Project Manager 3 * 12 Month Contract to Hire We are seeking experienced Nuclear Project Managers (PM3 level) to support long-term projects at Plant Hatch. This role is focused on field oversight, personnel management, and coordination with multiple plant departments to ensure compliance, safety, and successful project delivery in a regulated nuclear environment. *Key Responsibilities* *Project Management* * Provide field oversight of supplemental personnel and contractors * Monitor project schedules and ensure adherence to timelines * Track and manage project budgets with cost-effective resource allocation * Review and approve work products for compliance with nuclear standards *Coordination and Interface Management* * Serve as primary liaison between project teams and plant departments * Facilitate cross-functional collaboration for project implementation * Coordinate resources and activities across multiple departments *Quality Assurance and Compliance* * Ensure compliance with nuclear safety regulations and requirements * Maintain strict adherence to nuclear safety protocols and procedures * Oversee quality control processes for all project deliverables * Support inspections and regulatory audits as needed *Required Qualifications* * Minimum 5+ years of nuclear project management experience (3+ may be considered with strong plant background) * Proven field oversight experience in nuclear facilities * Experience managing supplemental personnel and contractor teams * Strong background coordinating cross-departmental projects *Certifications/Qualifications* * Clearance and Tagging Qualification (required) * Task Manager Qualification (required) * Current nuclear facility security clearance * PMP certification preferred *Technical Skills* * ESOMS (Equipment and System Operating Manual System) * MAXIMO (asset management and work order system) * PDMS (Plant Data Management System) * P6 (Primavera scheduling software) * Proficiency with Microsoft Office Suite *Education* * Bachelor's degree in engineering, Project Management, or related technical field required * Nuclear engineering background preferred *Working Conditions* * Onsite role at Plant Hatch, Baxley, GA * Work will take place within a nuclear facility environment requiring strict safety adherence * May involve extended hours during outages or critical project phases * Must be able to obtain and maintain all required clearances Job Types: Full-time, Contract Pay: $60.00 - $65.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Vision insurance Work Location: In person

CX AI Technical Analyst Contract Type: Long-term W2 Contract About the Role We're looking for a Customer Experience (CX) AI Technical Analyst to help enhance and scale an internal AI platform, an evolving tool that leverages AI to improve customer support operations. This role sits at the intersection of customer service and technology, focused on implementing, optimizing, and maintaining AI-powered workflows that make our support experience faster, smarter, and more consistent. This role will work closely with cross-functional partners in Product, Engineering, and Customer Support to ensure our knowledge base, automations, and data processes are accurate, efficient, and aligned with business needs. If you're someone who enjoys solving problems, building structure around new tools, and ensuring technology truly serves customers, this is an opportunity to make an immediate impact. Responsibilities AI Tool Implementation & Enhancement Support the continued development and rollout of an interna AI-powered support agent. Partner with technical and operations teams to implement automation that improves customer support workflows. Maintain and enhance integrations between Salesforce, Jira, and knowledge management tools. Troubleshoot and resolve process issues when AI automations or workflows break. Collaborate with the vendor team and internal stakeholders to refine AOPs (Agent Operating Procedures) and ensure the AI agent delivers accurate, high-quality responses. Knowledge Management & Automation Automate content creation and updates within the knowledge database including transforming Jira tickets or release notes into publish-ready help articles through Salesforce workflows. Consolidate and structure data across multiple databases to ensure consistent, up-to-date information is available for both agents and customers. Work with Product and CX leaders to identify areas where AI can reduce case intake and improve response quality. Customer Support Operations Support day-to-day customer service processes and ensure smooth integration between AI tools and human workflows. Analyze QA results and case data to measure how well AI automations are performing. Collaborate with the Customer Support team to ensure changes driven by AI enhancements align with operational best practices. Provide feedback and insight from the CX side to help the AI and Product teams improve functionality and customer outcomes. Experience Experience in customer support operations, CX analysis, or technical support, with a focus on process improvement or automation. Direct experience implementing or supporting an AI agent-including configuration, testing, or enhancement of AI-driven workflows. Hands-on experience working with Salesforce (CRM) and related automation or workflow tools. Familiarity with AI tools, large language models (LLMs), and data workflow automation concepts. Experience maintaining or enhancing integrations between systems such as Jira, Salesforce, and knowledge bases. Strong analytical and problem-solving skills-able to identify issues, propose solutions, and execute with minimal supervision. Excellent communication and documentation skills; able to translate technical information into clear, practical guidance for non-technical teams. Comfort working in a fast-paced, multi-brand environment where priorities shift and initiative is valued. Nice to Have Experience with Decagon or other AI agent platforms. Knowledge of Vercel v0 or other modern low-code/no-code tools. Previous experience automating QA or content workflows within customer support systems. The hourly pay rate range for this position is $40-$60/hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For immediate consideration, please forward your resume to ********************. If you require assistance or an accommodation in the application or employment process, please contact us at ********************m. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************

Pay rate: $30/hr Duration: 12 Months The Coordinator, Design Operations is an integral role in delivering all strategic BU and eCommerce plans specifically related to developing omni-channel content for existing products, new product development (NPD) programs, including content for direct and indirect eCommerce sites. The primary purpose of this position is to support the delivery of creative development and execution of end-to-end content (within defined timelines and budget) including SEO, printed and digital assets, production initiatives for NPD launches, digital shelf, and DTC content. This position is key in the record-keeping and execution of design development activities based on strategies and priorities determined by Design Operations leads. Responsibilities: Support the production of print and digital media assets, including product packaging product content, product videos, website assets, online advertising, SEO, and email marketing. Act as team nucleus to gather and distribute project information to team members to maintain a smooth and proactive workflow Implement content governance workflows, engaging with cross-functional subject matter experts to incorporate best practices into Design projects Support and maintain project schedules to ensure timely completion of a project Monitor routing and reviews of artwork throughout the life cycle of a project Support and assist the Design Team during the digital and physical vendor proofing stage of projects Act as the point of contact with our internal business partners, and external agencies as needed Act as task / project administrator for all assigned projects Execute the delivery activities for assigned projects, including releasing files to vendors or cross-functional partners, uploading assets to system stack as well as customer portals, archiving assets delivered by agencies, and collecting and archiving post- production final assets. Qualifications: Highly organized; Detail Oriented; Resourceful; Adaptable; Proactive Creative problem-solver with "can-do" attitude Ability to work efficiently on multiple projects, under pressure and meet deadlines Works well independently and in team situations Demonstrated ability to communicate with, and collect information from colleague Working knowledge of design processes and requirements Expertise in workflow management and keen prioritization skills are a mus Bachelor's degree or equivalent 3-5 years of experience Proficiency in Office 365; proficiency in Workfront or similar project management software a plus About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Warm Regards, Recruiter Name: Praveen Kumar Designation: Associate Team Lead Internal Job ID: 25-51984

About us Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person. Purpose As a Department Manager you are primarily responsible for fulfilling the commercial strategy while maintaining an attractive image adapted to the client. You are a leader and inspirer of the section's sales team, with great knowledge of product, fashion, social media and trends. Commercial core, with analytical capacity for all the reports we work with, as well as organizational. You will also be responsible for the general image of your section and adaptation of the layout according to the type of client. Key Responsibilities: Control stock and manage your section to achieve the sales objectives. Review the news, give locations and mark store/warehouse rotations. Global vision of the business, communication with the rest of the managers to unify the client's image. Supervise product replenishment. Control the merchandising and furniture of the store (walls, collettes, mannequins, tables, shop windows) Continuous communication and feedback with both the general manager and the team. Conduct product analysis (shortcomings, competition and trends) to carry out the different actions and thus achieve better results. Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications). Ensure that customer service standards are met and incidents are resolved. Take responsibility and ensure that SHRINKAGE is minimized. Execute action plans regarding the needs of the store. In charge of the organization of people in your section, taking advantage of the commercial potential of the store. Organize the sales team for the execution of all commercial tasks in the most productive way for the store. Continuously train the sales team in your section and specialists of the store. Identify and propose new profiles for your team. Develop, recognize and give constructive feedback for the evolution of the team. Responsible for compliance with occupational risk prevention, health and safety regulations. What we offer: In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more! Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFW

About us Zara is a forward-thinking force in fashion; embodying what is possible when responsibility and aspiration are accessible to all. By bringing more thoughtful style to the world, we aim to provide everyone, no matter where they are, with the inspiringly beautiful, always on-trend, responsibly crafted fashion they deserve. Purpose As the Operations Manager it is your role to execute the operations of the store focused on the stockroom, achieving its operation at the service of sales and customers. You are dynamic and operational with great ability to organize and execute tasks. You will also be analytical with the ability to read reports and draw conclusions Key Responsibilities: Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance. Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager. Execute the replenishment and verify its location in the plant. He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service. Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC). Help Head of store operations manager implement new projects and operational updates. Assist Head of Store Operations Manager manage the external team. Use analytics tools and track KPIs to improve in-store processes. Supervise and take responsibility for the operation of store devices and track technology incidents. Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists) Continuously train teams in their area. Help Head of store operations manager develop the store's operational team. You are responsible for compliance with occupational risk prevention, health and safety regulations. What we offer: In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more! Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFW

Ultimate Staffing is looking for an experienced and personable order data entry representative for a thriving client company in Buford, GA. This candidate will also be responsible for receiving and processing incoming purchase orders. Communicates internally to clean the order and works within the process of the department to ensure the orders are error free and released to production in a timely manner. Fully onsite in Buford, GA Pay range $19-$19.50 Temp to hire opportunity Full time Monday-Friday 8A-5P ponsibilities: Enter NEW Purchase Orders. Process Commercial orders only. Ongoing training from the OE lead/ Senior and Specialists is still needed. All orders proofed until Management feels no longer needed. Learn to Navigate the AS400 and other Global Systems. Process XML, EDI, SIF and PDF Orders. Coordinate with the appropriate Customer Care team to ensure specialty accounts are entered correctly. Enter Parts-Express (w/cost) Work with OE lead to ensure all orders are proofed prior to release from Hold(s) Initiate Addendum Process. Conduct final QA of Orders prior to release Release Orders into Production. Cancel/Revise PO prior to release (on hold / QA Check) Correspond with Secondary Review Team (credit hold) Correspond with Proforma Team (CIA / deposit) File Documents in accordance with local guidelines. Additional Duties as Assigned. Qualifications: High school diploma or general education degree (GED); Must have 2+ years of data entry experience within a wholesale environment Write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables Define problems, collect data, establish facts, and draw valid conclusions. Knowledge of Microsoft Office programs (Excel, Word, etc.). All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Our client, a global consumer brand, is looking to hire a contract Event Registration Coordinator for 12 months! The Event Registration Coordinator will be responsible for managing the registration process for various events, ensuring a seamless experience for attendees. This role involves coordinating logistics, maintaining attendee databases, and providing excellent customer service throughout the registration process. Experience using CVENT will be required for consideration! **This role is 12 months, 40 hours per week! This person will need to work on site 3 days per week in Atlanta, GA.** Key Responsibilities Manage the event registration process including attendee registration and payment collection. Utilize Cvent to create and manage event registration pages and reports. Communicate effectively with attendees regarding registration details and inquiries. Organize and maintain attendee databases to ensure accurate and up-to-date information. Assist in the preparation of event materials and on-site registration operations. Collaborate with the event planning team to ensure all registration needs are met. Qualifications Proven experience in event registration or a similar role. Proficiency in Cvent or similar registration software. Strong organizational skills with the ability to manage multiple tasks efficiently. Excellent communication skills, both written and verbal. Proficient in Microsoft Excel and other office software.

TITLE: Release Manager ANTICIPATED DURATION: Contract-to-Hire Release Manager Responsibilities: Establish and mature enterprise-wide release planning and release management capabilities. Formalize and define release management roles, responsibilities, and frameworks. Develop and maintain standardized processes including release calendars, readiness checklists, risk assessments, rollback plans, and release types. Ensure consistency across technologies, tools, and teams, including ServiceNow usage for release workflows. Build governance and visibility around release operations through metrics and reporting on release effectiveness. Drive enterprise-wide adoption and alignment through influence and collaboration. Implement and manage tooling, governance, and process maturity as the practice scales. Partner with engineering, operations, and project management teams to ensure coordinated and reliable deployments. Release Manager Requirements: 5+ years of experience in Release Management, DevOps, or Software Delivery roles within complex enterprise environments. Strong understanding of release governance, change management, and SDLC methodologies (Agile, Waterfall, or hybrid). Technical background with hands-on experience in release execution and coordination across multiple technology stacks. Proficiency with ServiceNow or similar ITSM tools for release and change workflows. Excellent communication, organizational, and stakeholder management skills. Demonstrated ability to influence cross-functional teams and drive process standardization. Release Manager Preferred Experience: Experience standing up or maturing release management functions at the enterprise level. Familiarity with CI/CD pipelines, version control systems (Git, Azure DevOps, Jenkins), and automated deployment practices. Previous experience in a large-scale, multi-platform environment. ITIL certification or equivalent experience in IT Service Management best practices. The hourly pay rate range for this position is $60-67 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k, and commuter benefits. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including but not limited to the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to ***************************** If you require assistance or an accommodation in the application or employment process, please contact us at *****************************. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************

Ultimate Staffing is currently assisting our client in the Gainesville, GA area in sourcing for an experienced Inside Sales Representative with experience in estimating within the CONSTRUCTION industry. The ideal candidate comes with proven sales experience, construction experience, estimating, and demonstrates the ability to work in a fast paced environment. *Direct Hire Opportunity fully onsite in Gainesville, GA *Pay rate $25 with discretionary monthly sales bonus potential + full benefits package *Monday-Friday 8A-5P schedule *Note: this role is 80% inside sales and 20% estimating Duties: Serve as the primary contact for customers via phone and email. Generate accurate bids and proposals using our online quoting software. Present product data, clarify details, and provide solutions to help customers choose Mincey. Proactively follow up on 250+ open bids at a time to track status and move opportunities forward. Compete to win business by positioning our products and value against competitors. Collaborate with outside sales reps on projects and share key customer information. Maintain an organized schedule of call-backs and follow-ups to ensure no opportunity is missed. Requirements: Proven ability to manage a high-volume workload with accuracy and attention to detail. Minimum of 2 years sales experience - in construction/manufacturing environments Strong communication skills (verbal and written) with a professional, customer-first approach. Sales-driven mindset with the persistence to follow up and close deals. Highly organized, reliable, and motivated by results. Familiarity with construction documents (blueprints, plans, specifications) is a plus. Education: High School Diploma or GED required; advanced degree or technical certification preferred. Familiarity with reading and interpreting construction documents, including architectural plans, interior design plans, specifications, schedules, and addenda. Experience using takeoff software to scale and analyze plans a huge plus. Must be able to pass a pre employment drug screen and background check All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Thompson Hine LLP, an AmLaw 200 firm regularly for our commitment to Innovation and Inclusion, is currently searching for an experienced Patent Paralegal to fill a full-time (40 hrs/week) position in our Atlanta office. This role is responsible for preparing and electronically filing documents pertaining to US and PCT patent applications, including electronically filing US applications, responses to office actions, appeal briefs, international (PCT) applications, PCT amendments, and preparing documents and other related filings. The IP Paralegal also prepares foreign filing estimates, documents and instructions for PCT national phase filings, and status and docket reports for clients. Lastly, this individual will oversee domestic and foreign patent prosecution matters, from filing through grants (including payment of annuity and maintenance fees). Specific responsibilities include, but are not limited to; File patent applications, international (PCT) applications and amendments, responses to office actions, appeal briefs, and other formal papers. Prepare and file all transmittals, cover sheets, application data sheets, assignments, declarations, information disclosure statements, recordation of assignments, name changes, correspondence address forms, and other application components and particulars, as applicable, in each case related to domestic and foreign patent applications. Utilize USPTO and other government agency electronic filing systems, databases, and other online resources Assemble patent and non-patent literature and coordinate with clients to obtain any further materials and information for such disclosure purposes. Address the various filing formalities and procedures of patent offices throughout the world. Contact clients to obtain necessary documents and information to prepare, file and prosecute patent applications. Complete Notice of Allowance checklist, due diligence, and payment of issue fee. Manage, coordinate, and prepare filing particulars for maintenance and annuity fee payments for domestic and foreign patent applications. Review and report correspondence received from U.S. and foreign patent offices. Review and report upon client instructions, including preparing drafts of communications responsive to client instructions or inquiries related to domestic and foreign applications. Proofread, photocopy, scan documents into the firm's document management system. Provide back-up support to other team members as needed. Willingness and flexibility to work closely with all other departments as needed. Complete additional special projects, as assigned. Qualified candidates will have at least a 4-year college degree, or 4+ years of Paralegal experience. A degree in Paralegal Studies or Paralegal Certification, plus 8-10 years of patent prosecution experience is preferred. This should include a detailed knowledge of patent filing and prosecution practices in the USPTO, PTC, and other major worldwide jurisdictions. Applicants should have a working knowledge of patent docketing software and intermediate knowledge of Microsoft Office Suite programs. IPR knowledge and experience with LEXIS is a plus. The IP Paralegal will be expected to regularly communicate with a diverse group of employees, including attorneys, secretaries, and staff, as well as clients. As such, candidates should possess strong verbal and written communication, and interpersonal skills. Maintaining a high standard for providing excellent customer service is critical to being successful in this capacity. The nature of this position requires the ability to calmly and efficiently handle tasks under pressure and shift priorities as needed. Regular attendance, punctuality, and the ability to adjust work hours depending on workflow are all essential functions of this role. Thompson Hine LLP is an Equal Opportunity Employer that offers competitive wages, and a robust benefits package. Benefit offerings include, but are not limited to, medical, dental, and vision insurance as well as Paid Time Off (PTO). Thompson Hine EEO Policy

Job Description: Director of Data About the Company Our client is a top rated residential real estate brokerage in the US, helping families buy and sell their homes. The brokerage serves thousands of families each year and closes billions of dollars of real estate transactions annually by offering homeowners several home selling programs, including getting the best possible Guaranteed Offer for qualified clients. This company is poised to more than double the volume of homes sold annually by leveraging technology to better serve clients and pursuing geographical expansion to serve even more families. Position Overview The Director of Data is responsible for leading the company's data strategy and execution to drive business performance. This role combines strategic leadership with hands-on analytical work to deliver insights that enable faster, more accurate executive decision-making. The director oversees the Data Analytics Manager and a near-shore team of data engineers and is responsible for data analytics, data engineering and data science initiatives. The position is in Alpharetta, GA, and reports to the CFO. Key Responsibilities Data Strategy and Leadership Define and execute the company's data strategy aligned with business objectives and growth plans. Partner with the executive team to identify key business questions and translate them into analytical solutions. Drive data-informed decision-making across the organization by delivering timely, accurate insights. Establish and maintain data governance standards, policies, and best practices. Lead the evaluation and adoption of new data technologies and methodologies to maintain competitive advantage. Manage the company's infrastructure and annual budgeting for data storage, integration, and retrieval. Analytics and Business Intelligence Conduct complex, detailed analysis to answer critical business questions for the executive team. Oversee the development of executive-level dashboards and reports that provide real-time visibility into key performance metrics; regularly validate data accuracy of key reporting processes. Ensure consistent KPI definition and measurement across the business to maintain a single source of truth. Present analytical findings to the executive team with clear, actionable recommendations. Leverage the company's Big Query data warehouse and Looker BI platform to support internal and external reporting needs. Team Management Manage the Data Analytics Manager who is responsible for managing a near-shore team of data engineers. Lead the company's cross-functional prioritization process for analysis and data engineering requests by assessing effort and ROI to focus on highest-impact projects. Communicate timing and priorities to stakeholders regularly and manage expectations effectively. Build team capabilities through coaching, mentoring, and professional development. Regularly assess the team to determine the right data team structure for optimal performance and velocity. Data Infrastructure and Operations Ensure the data warehouse is built and maintained using industry best practices. Oversee data collection, integration, quality, and accuracy to ensure reliable analytics outputs. Manage the company's Google Cloud infrastructure, including Big Query and Looker. Implement and maintain data security and privacy standards. Support automated B2B data transfer to key external business partners. Qualifications Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or related field; advanced degree and/or relevant certifications preferred. 10 or more years of experience in data analytics and data engineering, with at least 5-7 years managing teams responsible for data infrastructure and analytics. Proven track record of building and managing data warehouses using industry best practices. Expert proficiency in SQL, Python, and Google Cloud Platform (BigQuery,Looker). Strong experience leading BI dashboard development using data visualization best practices. Demonstrated ability to conduct sophisticated analysisand deliver executive-level insights. Experience with change management and user trainingfor reporting and BI tools. Excellent communication skills with the ability to convey complex data insights clearlyto executive audiences. Strong project management skills with ability to manage multiple prioritiesand stakeholders. Experience with predictive analytics, machine learning, and advanced statistical methods preferred. Experience in real estate, lead generation, or service industriespreferred. Compensation: $180,000 - $200,000 salary + 20% bonus SE: 510766989

***Full-time Seasonal (Oct-Feb) / Part-time Optional (Mar-Sept) Looking for a summer break and a flexible work environment? Join us for a full-time role from October to February, with the option to stay part-time in the summer! If you excel in customer service and want to be part of a great team, apply now! Company Description Cutting Edge Firewood (CEF) creates space for people to gather, relax, and connect in memorable ways. We are changing the way people think about firewood and cooking wood. CEF is the first luxury firewood provider in the world, and our brand is loved by people around the country. Not only do we offer a true white glove delivery service, we also deliver the best firewood available. Our products are easy to light, burn bright, create an amazing aroma, smoke less, and contain no bugs, fungus, or mold. We love great fires, and it turns out a lot of other people do too! Our product line has also expanded to not only serve firewood enthusiasts, but also the outdoor cooking and lifestyle guru. With aggressive plans for expansion, there is an abundance of opportunity for team members in our growing company. Cutting Edge Firewood is made up of entrepreneurs who are hungry for growth. If you are excited about the possibility of helping build a national brand, solving problems, creating efficiencies, and working hard with a passionate team, consider joining us. Job Description As a Customer Account Specialist (CAS), you will communicate with customers via phone, email, online chat, and text. We are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful CAS will be comfortable listening to customers' wants and needs and recommending products that exceed their expectations. The CAS is the bridge between customers and our delivery service. You will use our software platforms to manage customer accounts, schedule deliveries, and ensure streamlined communications between customers' needs and CEF drivers. The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. If serving customers, assisting your team members, and contributing to the company's overall growth excites you, then this is the role for you. Key Responsibilities Manage customer communication pre- & post-sale Handle incoming phone calls, chats, texts and email correspondence Process customer orders Maintain up-to-date records for each customer in Salesforce Schedule deliveries Coordinate shipments to out-of-state customers Manage showroom appointments & scheduling Benefits and Perks Summers off or part-time Flexible work environment: remote/in-office Competitive hourly rate based on experience ($20-25/hr) Overtime pay for any hours worked above 40 Monthly sales incentives 50% discount on all Cutting Edge Firewood products and merchandise Core Values Do the Right Thing Lead with integrity. Choose what's right every time, even when it's not easy. Obsess Over the Customer Focus on every detail. Go above and beyond to create unforgettable experiences. Embody an Entrepreneurial Spirit Think like an owner. Take initiative, solve problems, and drive results. Steward What Matters Create lasting value. Be intentional with time, money, resources, and relationships. Serve Others First Lead with a servant mindset. Support your team and treat everyone with respect. Collaborate with Purpose Stay consistent and dependable. Communicate clearly and often. Bring the Passion Care deeply about your work and those around you. Always give your best effort. Elevate the Quality Standard Pursue excellence in everything - how you do anything is how you do everything. Qualifications of a CEF Team Member Required Alignment with Cutting Edge Firewood core values Proven customer service experience at a reputable company known for excellent service. High attention to detail Excellent written and verbal skills Tech savvy with the ability to quickly and effectively navigate between multiple communication platforms Ability to work AM or PM shifts, Saturdays, and some holidays; will fluctuate with high season and low season. Possess & demonstrate excellent independent time management skills Ability to complete required tasks despite interruptions Successful completion of a background check and drug test Preferred Sales experience Salesforce CRM experience Additional Information As part of the hiring process, Cutting Edge Firewood may obtain information from third parties concerning prospective employees. Such information may include criminal background checks, motor vehicle driving records, degree verification, and reference checks with past employers, co-workers, and associates. Cutting Edge Firewood will use this information for employment purposes only.

FM Approvals is an international leader in third-party testing and certification services. We test property loss prevention products and services-for use in commercial and industrial facilities-to verify they meet rigorous loss prevention standards of quality, technical integrity and performance. How? By employing a worldwide certification process that's backed by scientific research and testing, and over a century of experience. FM Approvals is an international leader in third-party testing and certification services. We test property loss prevention products and services-for use in commercial and industrial facilities-to verify they meet rigorous loss prevention standards of quality, technical integrity and performance. How? By employing a worldwide certification process that's backed by scientific research and testing, and over a century of experience. A mid-level auditor position within the Auditing and Quality Assurance department. The role of the Quality Auditor is expected to independently schedule and conduct conformity assessment audits at customer locations. Audits include various manufacturers responsible for producing products for compliance with FM Approvals requirements. FM Approved products cover a wide range of electrical, fire protection, and building materials equipment. The incumbent is expected to possess a solid auditing foundation with a demonstrated proficiency in conducting conformity assessment audits. This role will support a team of dedicated auditors who focus on conducting customer at location on-site compliance audits. The role requires approximately 70% travel, and 30% travel may require overnight stays. Reports into our Atlanta, GA or Dallas Texas office, audit territory includes surrounding regions, including AL, TN, AR, LA. Consideration for qualified candidates residing in Memphis, TN, AK or AL. Key Responsibilities: Conduct on-site audits of manufacturing facilities to verify compliance with FM Approvals requirements Review technical documentation, product markings, inspection equipment, and calibration records for compliance Deliver clear, professional audit reports and communicate findings with all stakeholders Build strong relationships with manufacturers by managing customer interactions and maintaining integrity, impartiality and confidentiality throughout the audit process Document facts and observations to support audit findings and conclusions Efficiently manage audit schedules Bachelor's Degree in one of the following disciplines: Electrical, Mechanical, Chemical, Industrial Engineering or a science-based equivalent degree 5+ years of manufacturing process experience 5+ years of related quality assurance and quality auditing experience Possess strong organizational, critical thinking, analytical and problem-solving skills A strong communicator-both written and verbal-with excellent interpersonal skills. Valid driver's license required Required Skills: Self-motivated and detail-driven professional with a passion for quality and compliance Experienced in manufacturing, quality control, and audit practices Comfortable working independently and managing your own schedule Tenured audit experience with demonstrated proficiency performing conformity assessment audits Ability to obtain and assess objective evidence throughout the audit process while acting impartially and maintaining confidentiality Observe, document, and evaluate audit observations while effectively managing customer interactions throughout the audit process Possess critical thinking, analytical and problem-solving skills Computer literacy with demonstrated proficiency in Microsoft Office Suite Experience with various measurement tools such as pressure gauges, calipers, voltmeters, etc. Ability to read and interpret engineering technical drawings Preferred Skills Lead Auditor, Quality Engineer, or Quality Manager Supplier Quality Engineer, (SQE), experience ASQ certifications such as CQA, CQE, or equivalent Lead Auditor Certification Familiarity with CSA/UL/TUV or equivalent regulations and standards Familiarity with ISO 9001 or equivalent Quality Management Systems The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more. FM Approvals is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. #LI-TA1

Job Title: Junior Data Analyst / SQL Developer Salary Range: $75,000 - $85,000 (DOE) Employment Type: Full-Time, Permanent Sponsorship: Not Available Not Available for C2C at this time Overview: We are seeking a motivated and detail-oriented Junior Data Analyst / SQL Developer with 1-3 years of hands-on experience in SQL and data analysis. This role is ideal for someone passionate about working with data, building optimized queries, and supporting business decision-making through accurate insights and reporting. The successful candidate will join a collaborative team focused on delivering high-quality data solutions in a fast-paced environment. Key Responsibilities: Develop, optimize, and maintain complex SQL queries, stored procedures, and reports. Analyze datasets to identify trends, inconsistencies, and opportunities for process improvement. Collaborate with cross-functional teams to support data-driven business decisions. Assist in data integration, cleansing, and transformation processes. Support database troubleshooting, performance tuning, and data validation efforts. Prepare clear documentation of data models, definitions, and workflows. Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience). 1-3 years of professional experience working with SQL (strong query writing and optimization skills required). Strong analytical and problem-solving skills with attention to detail. Experience with relational databases (e.g., SQL Server, Oracle, MySQL, or PostgreSQL). Excellent communication skills and ability to collaborate in a team environment.

The Safety Systems Administrative Assistant plays a key role in supporting health, safety, security, and training initiatives across the organization. Working under the direction of the Safety Systems Manager, this position is responsible for developing, implementing, and maintaining safety programs, policies, and software systems that drive compliance, improve workplace safety, and support operational goals. Key Responsibilities Design, develop, and manage corporate safety training programs to ensure alignment with regulatory standards and internal goals. Maintain and administer the company's safety management database (Velocity) and related systems. Develop and maintain corporate systems for accurate safety records and data management. Support the creation, review, and updates of corporate safety policies and procedures. Assist with investigations, audits, and compliance activities as needed. Manage and administer a variety of existing and future safety-related programs and software platforms, including: Velocity, MSDS Online, Brady 360, OHM, Code Red, VPP Applications, GoCanvas, Jot Forms, Adobe Sign Vendor Management Programs (client and customer side) PPE Programs, Safety Surveys, Audit Programs, Industrial Hygiene coordination, Workers' Compensation, Chemtrec Management, and Safety Training Content Libraries. Ensure compliance with all applicable policies, procedures, and regulatory standards. Perform additional duties as assigned to support safety system objectives. Qualifications High School diploma required; Bachelor's degree preferred (Occupational Safety, Health & Environment, Business, Engineering, or related field). 1-3 years of experience in a health and safety, administrative, or project management role. Proven experience with software management, document control, or related systems. Strong written communication skills with the ability to develop clear and accurate documentation. Experience in learning and development, including content management, instructional design, or training delivery. Proficiency in Microsoft Office Suite. Ability to organize, prioritize, and perform effectively in a dynamic manufacturing environment. Quick learner with the ability to adapt to new software platforms and technologies. Excellent listening, problem-solving, and critical-thinking skills with a solutions-focused approach. Strong creative vision and ability to align safety initiatives with organizational objectives.

We are seeking a highly experienced and passionate Multi-Cloud Subject Matter Expert (SME) to drive the technical development and strategic growth of our cloud engineering workforce, focusing equally on AWS and Microsoft Azure. This is a critical leadership role that requires a deep blend of 10+ years of hands-on architectural expertise, production environment solutioning, and exceptional mentorship skills. You will be responsible for creating and delivering structured technical learning pathways, acting as the final technical escalation point, and fostering a culture of excellence to rapidly transform junior engineers into top-performing, certified, multi-cloud professionals. Key Responsibilities I. Multi-Cloud Architecture & Leadership Architecture Strategy: Utilize deep expertise in cloud design patterns, Landing Zones, and enterprise-scale deployment strategies to guide team projects across both AWS Well-Architected Framework and Azure environments. Best Practice Instillation: Instill and enforce industry best practices related to Cloud Governance, FinOps (Cost Optimization), Security, DevOps, and operational excellence. Technical Escalation: Serve as the final technical escalation point, supporting junior engineers in diagnosing, troubleshooting, and resolving complex, multi-cloud infrastructure and service issues. Code Review: Conduct constructive code and infrastructure-as-code (IaC) reviews, ensuring solutions are robust, secure, and adhere to organizational standards. II. Technical Training & Mentorship Development Curriculum Design: Design, implement, and continuously refine a structured Multi-Cloud training curriculum tailored for junior engineers, covering fundamentals through advanced cloud engineering practices for both AWS and Azure. Training Delivery: Deliver high-impact workshops, bootcamps, and one-on-one coaching sessions, utilizing effective teaching methodologies for maximum knowledge retention. Hands-On Learning: Develop and lead real-world labs, Proof-of-Concept (POC) exercises, and sandbox scenarios to reinforce practical learning and build deployment confidence. Mentorship & Development: Act as a dedicated technical mentor, providing career guidance, conducting knowledge checks, and creating individualized skills development plans aligned with relevant AWS and Azure certifications. Documentation: Develop and maintain a comprehensive internal knowledge base, including runbooks, SOPs, and up-to-date training materials. Continuous Improvement: Monitor learning progress, gather feedback, and adjust training programs to maximize effectiveness. Stakeholder Collaboration: Work closely with leadership and engineering teams to align training initiatives with current project needs and future business goals. Required Skills and Qualifications Experience & Foundational Skills Total Experience: 10+ years overall IT experience, with a minimum of 7+ years of specialized, hands-on architectural experience across major cloud platforms (AWS and Azure). Mentorship: Proven prior experience designing and successfully delivering structured technical training, mentoring, or capability-building programs. Communication: Excellent verbal, written, and presentation skills; a demonstrable ability to explain complex technical concepts in an accessible and engaging manner to junior audiences. Passion: A genuine passion for teaching, mentoring, and actively participating in the growth and success of engineering teams. Mandatory Multi-Cloud Technical Depth (AWS & Azure) AWS Core Expertise Azure Core Expertise Common Tools & Concepts PaaS/IaaS: EC2, S3, RDS, Lambda, ECS/EKS PaaS/IaaS: Azure IaaS/PaaS, App Services IaC: Terraform (Mandatory), CloudFormation, Bicep/ARM Templates Networking & Identity: VPC, IAM, CloudFront Networking & Identity: Azure Networking, Azure AD DevOps & CI/CD: Azure DevOps, Git, Jenkins, CodePipeline Scripting/Automation: Python, Bash, PowerShell, AWS/Azure CLI Governance: Strong understanding of Cloud Migration Strategies, Landing Zones, and Enterprise-Scale deployments. Containerization: Hands-on experience with Docker and Kubernetes (EKS/AKS). Certifications (Preferred) Microsoft: Azure Solutions Architect Expert, Azure Administrator Associate, Azure DevOps Engineer Expert. AWS: AWS Certified Solutions Architect (Professional/Associate), AWS DevOps Engineer, or Advanced Networking. Preferred Qualifications Exposure to GCP or other cloud environments is a plus. Experience with Agile methodologies and working in agile teams. Familiarity with compliance standards (e.g., ISO 27001, HIPAA, GDPR) in cloud environments. Prior experience designing or delivering structured cloud training programs or labs at scale. What We Offer A platform to directly shape and grow the next generation of multi-cloud engineering talent. A collaborative, learning-driven, and supportive work culture. Access to cutting-edge cloud projects and emerging technologies. Competitive compensation package (Fix pay, Performance Incentives, PTO, Health Insurance, 401k, and more).

Tidewater is looking for the best talent in the greater Atlanta area, to join our growing Customer Service team. The customer service representative will aid our sales and marketing division to meet directly with consumers and identify their needs. The ideal candidate will have prior experience in the customer service or a related field, have great multitasking ability, and excellent follow-up skills. Our goal as a company is to provide services that will create trust in our brand for many years to come. Requirements: 6 months to a year of face-to-face customer service experience Trustworthy and professional with a moral compass Proven organizational skills and demonstrable attention to detail Ability to implement new ideas and deliver solutions quickly Coachable, positive attitude, and a student mentality Responsibilities: Client support and networking - Acquire and maintain a network of sources to identify new customers. Communicate directly with customers to identify and understand market needs. Drive revenue and meet sales quotas - Demonstrate the functions and uses of products or services to secure and close new accounts. Provide client satisfaction through transparency - Uphold company and brand standards. Respond to and actively fix issues that arise throughout the sales cycle and service contract. Account management - Stay in contact with existing and previous customers; provide appropriate enhancements, upgrades, and follow up on all referrals. Reporting - Maintain daily reports of activities, orders, sales, and team/territory standing. People who have experience in the following areas tend to do well in this position: customer service, clients, consulting, communication, teamwork, leadership, entrepreneurship, entry level management, restaurant, sports, student, internship, marketing, account management, client relations, entry level, trainee, products, brand management, outreach, liaison, athlete, field, campaign, CSM, CSR, training.