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Working at Instacart
Instacart overview
Instacart's Mission Statement
To create a world where everyone has access to the food they love and more time to enjoy it together.
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Instacart employee reviews
Based On 9 Ratings
Good pay & great for a student that maintaining school.
Lots of shoppers in the area that I work in causing me to not see some orders.
Shopping for people especially the elderly that I get to create great bonds with.
Never had one
Never met the CEO
I would improve Instacart by letting everyone see the same batches instead of having people in different groups.
Looking for something that could be better than what I get paid now.
N/A
When I get tipped and brought snacks after being out all day.
Making your own hours, locations and shifts.
Some of the policies are completely unfair and one sided like the cancellation policy. And you can never speak to customer service without going through numerous pointless steps first and then due to language barriers have to explain yourself a ridiculous amount of times and hope they finally understand what you’re talking about.
Not answering to anyone but myself.
Idk I’ve never interacted with them.
Improving customer service for drivers.
Didn’t have an interview
About the same
Idk I’ve never interacted with or been introduced to any of these topics
Payday
Set your own hours and choose weather to accept an order or not
The pay in Spokane Washington is HORRIBLE! If you work 10 hours a day you can average Washington’s minimum wage but if you work less than 10 hours your income IS NOT minimum wage EVEN WITH TIPS!
Choosing my own hours
NOTHING! If a shopper has a problem or a question you CANNOT SPEAK TO A HUMAN! You can only ‘chat’ with an associate and they are often less than equipped at solving the issue!
Treat your shoppers fairly! Give them minimum wage for their city not including tips! DO NOT let customers decrease their tips for no reason! I am a 5 star shopper with nothing but great comments. I’ve even had customers ask if I can shop for them again (which instacart doesn’t do), yet sometimes a customer will decrease a tip by $5 or more FOR NO REASON! This SHOULD NEVER BE ALLOWED! A customer at a restaurant CANNOT return to that restaurant two hours later and ask for their tip back! So why does instacart allow its customers to do that to it’s ‘valued’ shoppers??? Absolutely insane!
No
Being able to make my own schedule
It’s good for Extra money, not a career
Pick and choose what orders you want
I liked the work environment and how we are the same age which lead us to better understand each other.
I did not like that the salary is not aligned to my energy, skill and effort.
The gained a lot of experience and skills. For instance working under pressure, time management and most importantly how to handle customers with respect and openness.
Independence - make your own schedule
I have nothing bad to say
Rewarded for
The team at Instacart
- The founders of Instacart are Apoorva Mehta, Brandon Leonardo and Max Mullen.
- The key people at Instacart are Fidji Simo, Apoorva Mehta and Brandon Leonardo.
Instacart Rankings
Instacart is ranked #20 on the Best Retail Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.
- #20 in Best Retail Companies to Work For in America
- #2 in Best Start-up Companies to Work For in America
- #76 in Best Companies to Work For in California
- #5 in Best Retail Companies to Work For in California
- #1 in Best Start-up Companies to Work For in California
- #12 in Best Companies to Work For in San Francisco, CA
- #1 in Best Retail Companies to Work For in San Francisco, CA
- #1 in Best Start-up Companies to Work For in San Francisco, CA
Instacart salaries
Rate Instacart's fairness in compensating employees.
Instacart diversity
- Instacart has 10,000 employees.
- 54% of Instacart employees are women, while 46% are men.
- The most common ethnicity at Instacart is White (56%).
- 21% of Instacart employees are Hispanic or Latino.
- 12% of Instacart employees are Black or African American.
- The average employee at Instacart makes $63,250 per year.
- Instacart employees are most likely to be members of the democratic party.
- Employees at Instacart stay with the company for 3.7 years on average.
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Zippia gives an in-depth look into the details of Instacart, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Instacart. The employee data is based on information from people who have self-reported their past or current employments at Instacart. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Instacart. The data presented on this page does not represent the view of Instacart and its employees or that of Zippia.
Instacart may also be known as or be related to Instacart, Instacart Inc and Maplebear Inc.