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Become An Installation And Repair Technician

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Working As An Installation And Repair Technician

  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Getting Information
  • Operating Vehicles, Mechanized Devices, or Equipment
  • Updating and Using Relevant Knowledge
  • Unpleasant/Hazardous Environment

  • Outdoors/walking/standing

  • Stressful

  • $43,931

    Average Salary

What Does An Installation And Repair Technician Do At Ledcor Group

* Provide high level customer service, ensuring that any escalations or concerns are addressed professionally
* Drive to and from business customer locations in a defined geographic area performing installation and repair of internet, copper and fiber cabling, rack mounted routers, demarcation extensions, etc.
* Receive and complete work orders from a centralized dispatch centre ensuring that routes are efficient and that service is delivered in a timely manner
* Operate equipment and vehicle in a safe manner, ensuring adherence to Ledcor's safety program
* Interact with customers in a professional and courteous manner to ensure that their work orders are completed as requested
* Troubleshoot technical issues such as install cable runs, swap out cards, install data circuits for internet connections
* Trace and locate appropriate telecommunications links, which could involve working in confined spaces (attics and crawl spaces) and climbing ladders
* Utilize handheld tools within the customer location
* Utilize a laptop computer and various software applications
* Ensure vehicle, test equipment and tools are maintained in excellent condition
* May perform other related duties as assigned

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How To Become An Installation And Repair Technician

Employers prefer that automotive service technicians and mechanics complete a formal training program at a postsecondary institution. Industry certification is usually required once the person is employed.

Education

High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.

Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.

Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.

Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.

Training

Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.

Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.

Licenses, Certifications, and Registrations

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.

Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.

ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.

To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.

Important Qualities

Customer-service skills. Service technicians must discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.

Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.

Dexterity. Service technicians perform many tasks that require steady hands and good hand-eye coordination, such as assembling or attaching components and subassemblies.

Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.

Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.

Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.

Troubleshooting skills. Service technicians must be able to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.

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Installation And Repair Technician jobs

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Installation And Repair Technician Career Paths

Installation And Repair Technician
Installation Technician Service Technician Service Manager
Account Manager
5 Yearsyrs
Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Network Technician Systems Administrator Business Analyst
Finance Manager
7 Yearsyrs
Technician Service Technician Service Manager
General Manager
7 Yearsyrs
Field Technician Technical Support Specialist Information Technology Manager
Information Technology Director
10 Yearsyrs
Maintenance Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Communications Technician Field Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Maintenance Technician Maintenance Manager Operations Manager
Operations Director
9 Yearsyrs
Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Service Technician Maintenance Technician Production Supervisor
Plant Manager
11 Yearsyrs
Field Technician Maintenance Technician Operations Manager
President Of Operations
11 Yearsyrs
Field Service Technician Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Installation Technician Technician Project Manager
Program Manager
8 Yearsyrs
System Technician Systems Administrator Quality Assurance Engineer
Quality Assurance Manager
9 Yearsyrs
Network Technician Systems Engineer Engineering Manager
Quality Manager
11 Yearsyrs
System Technician Technician Sales Consultant
Sales Manager
5 Yearsyrs
Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Communications Technician Network Technician Information Technology Manager
Technical Services Manager
8 Yearsyrs
Field Service Technician Service Manager General Manager
Territory Manager
7 Yearsyrs
Lead Technician Operations Manager Account Executive
Territory Sales Manager
7 Yearsyrs
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Installation And Repair Technician Demographics

Gender

  • Male

    93.2%
  • Female

    5.5%
  • Unknown

    1.3%

Ethnicity

  • White

    79.3%
  • Hispanic or Latino

    11.9%
  • Asian

    6.7%
  • Unknown

    1.4%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    62.5%
  • Carrier

    12.5%
  • Italian

    8.3%
  • French

    4.2%
  • Choctaw

    4.2%
  • Polish

    4.2%
  • Korean

    4.2%
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Installation And Repair Technician

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Installation And Repair Technician Education

Installation And Repair Technician

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Top Skills for An Installation And Repair Technician

RepairTelephoneLinesInternetServicesCustomerServiceFiberOpticDSLHandToolsVideoTestEquipmentVoipCustomerPremisesSetupCompanyVehicleTelephoneServiceServiceCallsBucketTruckWindowsPCCatvCustomerSatisfactionSatelliteSystems

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Top Installation And Repair Technician Skills

  1. Repair Telephone Lines
  2. Internet Services
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Worked with little supervision to install and repair telephone lines inside and outside for residential and commercial customers.
  • Install and repair Cable television, Telephone & Internet services using coaxial cable.
  • Maintained customer contact and serviced customer to their satisfaction, making customer service a priority.
  • Worked beside maintenance crews to splice in new fiber optics with a Fiber Splicing device.
  • Manage inventory of equipment for collocations, DSLAMs and customer implementations, as well as ensuring proper circuit inventory within switch.

Top Installation And Repair Technician Employers

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