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Become An Installation And Service Technician

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Working As An Installation And Service Technician

  • Repairing and Maintaining Mechanical Equipment
  • Updating and Using Relevant Knowledge
  • Making Decisions and Solving Problems
  • Getting Information
  • Handling and Moving Objects
  • Outdoors/walking/standing

  • Stressful

  • $45,110

    Average Salary

What Does An Installation And Service Technician Do At Comcast

* Read general system layouts from blueprints, basic knowledge of mathematics, cable television products and services.
* Core Responsibilities:
* Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer.
* Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of moving in.
* Completes associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is checked in.
* Performs service calls.
* Reviews all requested services with the customer in order to ensure understanding and agreement.
* Troubleshoots the drop from the tap to the customer's equipment.
* Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer.
* Provides the customer with materials regarding channel line up, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.
* Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties.
* Inspects existing ground or makes new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.
* Properly operates and maintains installation tools and equipment.
* Reports need for vehicle repair or service when required and/or prescribed.
* Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
* Applies knowledge and skills of training on the job in order to prepare for transition to the next level and performs other duties as requested by Supervisor in order to achieve departmental goals and objectives.
* Ability to use basic cable installation tools and hand tools and perform jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders, and bucket trucks (18 to 20 feet,) as determined by the system's requirements.
* Reads general system layouts from blueprints, basic knowledge of mathematics, cable television products and services.
* Knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA), various state and local codes including G
* O. 95 and G
* O. 128, (when applicable,) and the policies and procedures for CATV installation activities.
* Communicates with customers in a clear and straight forward manner.
* Proven ability to work independently and to prioritize and organize effectively.
* Manipulates connectors, fasteners, wire and use hand tools, works in areas with exposure to moderate noise levels.
* Lifts and carries loads of 70 lbs or more, works in confined spaces such as crawl spaces or attics, works while standing 50
* of the time and performs work near power lines and electricity.
* Drives company vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather.
* Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse.
* Normal work shift may include weekends; may include 10 hour days for 4 days a week and available to work overtime including weekends, evenings and holidays.
* Exposure to moderate noise level, dogs or other animals, construction areas, or the public in general, may be a concern.
* Able to apply common sense, theory, and experience to decision-making; able to recognize similarities between past and present situation; able to identify key issues or use inductive reasoning in complex situations and to communicate courteously and pro-actively; able to learn customers' short term and long term needs; see issues from customers' position, and recommend products or service; able to promote customer focus in employees and develop partnerships with customers.
* Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Able to use active listening skills or attend to non-verbal cues to better understand others' perspectives, behaviors or motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding and respond to objections successfully.
* Completion of 45 days (maximum) of service employees must complete the certification as required.
* The employee must have successfully completed the following training programs, Safety Program, Company-specific training on policies and procedures, Installer Training, Customer Contact, Product Knowledge and Sales.
* After the initial 45 days, an employee may be advanced to the next level provided that there has been satisfactory development of the necessary skills and ability to perform the above tasks as determined by the certification assessments including passing the written assessment, skills assessment and meet Comcast Employee Standards, and supervisor's approval.
* Job Specification:
* High School or Equivalent

What Does An Installation And Service Technician Do At Compass Group, North America

* Responds to dispatch calls for machine repairs using company-owned vehicle.
* Calls on existing customers to determine adequacy of service; listens to and resolves service complaints.
* Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
* Inspects parts to detect wear, misalignment or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
* Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
* Prepares machines for installation at accounts; assists in installations and removals.
* Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
* Performs other duties as assigned.
* About Compass Group: Achieving leadership in the foodservice industry
* Compass Group is an equal opportunity employer.
* At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
* Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
* Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
* While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
* Req ID

What Does An Installation And Service Technician Do At U-Haul

* Interact with our guests in a friendly, fast, courteous and efficient manner
* Attention to detail in order to promote positive customer interactions
* Hear and sense customer needs and keep your manager and fellow team members informed
* Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities
* Take pride in every aspect of your work and perform it with energy and enthusiasm
* Be a strong team player, with a commitment to continuous learning who provides high quality service to our customersClick on the link below to learn more about the job.https://www.youtube

What Does An Installation And Service Technician Do At Michael & Son Services Inc.

* Performs all repairs and maintenance of all heating/cooling and ventilating components common to residential operations
* Performs installations
* Required to respond to emergencies such as floods, power outages, etc. during off shift hours, if directed to by the department supervisor
* Maintains record keeping requirements and written reports as part of a daily routine
* Ability to troubleshoot and problem solve repairs
* Experience in the repair, replacement and adjustment of residential operating systems

What Does An Installation And Service Technician Do At Glory Global Solutions

* Ensure overall customer satisfaction during the installation of new equipment
* Utilize checklist to document installation procedures and report details to operations team
* Conduct training on-site with customers as necessary
* Conduct pre-installation site surveys at customer locations and complete all required paperwork
* Work effectively with other departments and groups including Service, Sales, Marketing, Production, and Customer Support
* Be flexible in work assignments and covering for other staff as needed
* Maintain professional conduct and appearance
* Fill out and deliver all necessary paper work and pictures in a prompt manner
* Stay abreast of technical install information and assure that documentation resources are current
* Respond timely to questions from Management, Staff and customers
* Effectively communicate to individuals across all levels across the company
* Make recommendations for improving the installation process, service process, and performance of our equipment
* Escalate difficult technical problems by seeking timely advice or assistance from technical support
* Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware/Software upgrades that may require technical assistance
* Any other job responsibilities as assigned within scope of positio

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How To Become An Installation And Service Technician

Because HVACR systems have become increasingly complex, employers generally prefer applicants with postsecondary education or those who have completed an apprenticeship. Some states and localities require technicians to be licensed. Workers may need to pass a background check prior to being hired.


A growing number of HVACR technicians receive postsecondary instruction from technical and trade schools or community colleges that offer programs in heating, air conditioning, and refrigeration. These programs generally last from 6 months to 2 years and lead to a certificate or an associate’s degree. To keep program costs lower, many schools are combining online lectures with in-class lab work.

High school students interested in becoming an HVACR technician should take courses in vocational education, math, and physics. Knowledge of plumbing or electrical work and a basic understanding of electronics is also helpful.


Some HVACR technicians learn their trade exclusively on the job, although this practice is becoming much less common. Those who do usually begin by assisting experienced technicians with basic tasks, such as insulating refrigerant lines or cleaning furnaces. In time, they move on to more difficult tasks, including cutting and soldering pipes or checking electrical circuits.

Some technicians receive their training through an apprenticeship. Apprenticeship programs usually last 3 to 5 years. Each year, apprentices must have at least 2,000 hours of on-the-job training and a minimum of 144 hours of related technical education. Over the course of the apprenticeship, technicians learn safety practices, blueprint reading, and how to use tools. They also learn about the numerous systems that heat and cool buildings. To enter an apprenticeship program, a trainee must meet the following requirements:

  • Be at least 18 years old
  • Have a high school diploma or equivalent
  • Pass a basic math test
  • Pass a substance abuse screening
  • Have a valid driver’s license

Apprenticeship programs frequently are run by joint committees representing local chapters of various organizations, including the following:

  • Air Conditioning Contractors of America, Inc.
  • Associated Builders and Contractors
  • Mechanical Contractors Association of America
  • Home Builders Institute
  • Plumbing-Heating-Cooling Contractors Association
  • SMART, the International Association of Sheet Metal, Air, Rail and Transportation Workers
  • United Association Union of Plumbers, Fitters, Welders, and Service Techs
Licenses, Certifications, and Registrations

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy, handle, or work with refrigerants to be certified in proper refrigerant handling. To become certified, technicians must pass a written exam specific to one of three specializations: Type I—small appliances; Type II—high-pressure refrigerants; and Type III—low-pressure refrigerants. Many trade schools, unions, and employer associations offer training programs designed to prepare students for the EPA exam.

Whether having learned the occupation through postsecondary education or through other means, HVACR technicians may take several different tests that measure their abilities. These tests require different levels of experience. Technicians with relevant coursework and less than 2 years of experience may take the entry-level certification exams. These exams test basic competency in residential heating and cooling, light commercial heating and cooling, and commercial refrigeration. Technicians can take the exams at technical and trade schools.

HVACR technicians who have at least 1 year of installation experience and 2 years of maintenance and repair experience can take a number of specialized exams. These exams certify their competency in working with specific types of equipment, such as oil-burning furnaces or compressed-refrigerant cooling systems. Many organizations offer certifying exams. For example, North American Technician Excellence offers the Industry Competency Exam; HVAC Excellence offers a Secondary Employment Ready Exam, a Secondary Heating, Electrical, Air Conditioning Technology exam, and a Heating, Electrical, Air Conditioning Technology Plus exam; the National Occupational Competency Testing Institute offers a basic test and an advanced test in conjunction with the Home Builders Institute; the Refrigerating Engineers and Technicians Association offers the entry-level Certified Assistant Refrigeration Operator and Certified Industrial Refrigeration Operator certifications; and the Refrigeration Service Engineers Society (RSES) offers EPA certification and specialized-knowledge certificates.

Certifications can be helpful because they show that the technician has specific competencies. Some employers actively seek out industry-certified HVACR technicians.

Some states and localities require HVACR technicians to be licensed. Although specific licensing requirements vary, all candidates must pass an exam.

Important Qualities

Customer-service skills. HVACR technicians often work in customers’ homes or business offices, so it is important that they be friendly, polite, and punctual. Repair technicians sometimes must deal with unhappy customers whose heating or air conditioning is not working.

Detail oriented. HVACR technicians must carefully maintain records of all work performed. The records must include the nature of the work performed and the time it took, as well as list specific parts and equipment that were used.

Math skills. HVACR technicians need to calculate the correct load requirements to ensure that the HVACR equipment properly heats or cools the space required.

Mechanical skills. HVACR technicians install and work on complicated climate-control systems, so they must understand the HVAC components and be able to properly assemble, disassemble, and, if needed, program them.

Physical stamina. HVACR technicians may spend many hours walking and standing. The constant physical activity can be tiring.

Physical strength. HVACR technicians may have to lift and support heavy equipment and components, often without help.

Time-management skills. HVACR technicians frequently have a set number of daily maintenance calls. They should be able to keep a schedule and complete all necessary repairs or tasks.

Troubleshooting skills. HVACR technicians must be able to identify problems on malfunctioning heating, air conditioning, and refrigeration systems and then determine the best way to repair them.

Because HVACR workers often work in and around people’s homes, they may need to pass a background check before being hired.

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Installation And Service Technician jobs

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Installation And Service Technician Career Paths

Installation And Service Technician
Maintenance Technician Engineer Project Engineer
Construction Manager
10 Yearsyrs
Lead Technician Field Engineer Assistant Superintendent
Construction Superintendent
9 Yearsyrs
Hvac Technician Maintenance Supervisor Facilities Manager
Director Of Facilities
11 Yearsyrs
Delivery Driver Project Manager Director Of Information
Director Of Managed Services
8 Yearsyrs
Maintenance Supervisor Facilities Manager Director Of Facilities
Director, Facilities & Operations
7 Yearsyrs
Technician Engineer Engineering Manager
Engineering Director
13 Yearsyrs
Maintenance Technician Engineering Technician Engineer
Engineering Manager
10 Yearsyrs
Service Manager Operations Manager Assistant Director
Environmental Services Director
9 Yearsyrs
Service Manager Production Manager Estimator
Estimator Project Manager
9 Yearsyrs
Delivery Driver Maintenance Technician Facilities Maintenance Manager
Facilities Project Manager
9 Yearsyrs
Maintenance Supervisor Security Officer Field Supervisor
Field Operation Manager
8 Yearsyrs
Field Service Technician Account Manager Sales Manager
General Sales Manager
8 Yearsyrs
Project Manager Owner/Operator Superintendent
General Superintendent
11 Yearsyrs
Service Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Lead Technician Shop Foreman Installer
Installation Manager
6 Yearsyrs
Service Technician Maintenance Technician
Maintenance Supervisor
7 Yearsyrs
Field Service Technician Field Engineer Project Engineer
Project Superintendent
10 Yearsyrs
Project Manager Engineering Manager Facilities Manager
Regional Facilities Manager
11 Yearsyrs
Technician Specialist Account Manager
Sales Manager
5 Yearsyrs
Hvac Technician Lead Technician Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Installation And Service Technician Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Carrier

  • Portuguese

  • Russian

  • Swedish

  • Cherokee

  • French

  • German

  • Persian

  • Armenian

  • Tagalog

  • Polish

  • Cheyenne

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Installation And Service Technician

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Installation And Service Technician Education

Installation And Service Technician

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Top Skills for An Installation And Service Technician


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Top Installation And Service Technician Skills

  1. Hvac
  2. Units
  3. Internet
You can check out examples of real life uses of top skills on resumes here:
  • Installed residential and large commercial HVAC equipment and learned how to install duck work.
  • Installed units for residential developments.
  • Install services such as Cable TV, Internet, and Telephone.
  • Demonstrated Professional conduct and appearance.
  • Installed outdoor lighting systems, and made sales and service calls.

Top Installation And Service Technician Employers

Installation And Service Technician Videos

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