Installation and service technician job description

This company's greatest strength is their people. They were founded on a set of core values and beliefs that express their responsibility to their customers, colleagues, and communities. Their culture and values match the culture of the military and they have hired and want to continue to hire veterans. They want candidates who are looking for careers and not just a job. There is plenty of room for upward mobility for people who want to really learn and build a career within this industry.

They have started a Military Transition Program (MTP) where they will be hiring Veterans for Installer and Technician positions in locations across the country. You will start your training in the area you are hired for but at some point, they will have a 2 week class, for additional training and on boarding to familiarize candidates not only with the technology they use but to the company culture.

They have Service Specialist position, which are installer and technician roles. You will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned security, CCTV, video and/or other building automation projects including small to large projects that vary in complexity (they do not currently do fire alarms at this location).

This location is currently hiring specialists who will need to use their electronic troubleshooting and repair skills to install and integrate systems; you may need to troubleshoot and repair electronic systems as well. You will also need to show you can assist in delivering assigned projects effectively and within budgeted cost and time schedules. At times, you may need to act as a key interface for technical support with the customer, training them on the installed systems and maximizing customer satisfaction, so communication and customer service skills are important for this role.

This position will require you to obtain a Q Level Security Clearance, which is the equivalent of a Top-Secret Clearance. It can take 6 months to a few years to get this clearance and once you do you will be working at a government site in Albany about 3 days a week and other sites the other days. Your hourly pay will be higher the days you work at this facility.

The key things they are looking for in this role are strong low voltage electronic system troubleshooting and repair experience to go along with networking experience as you will be integrating systems, they will train you on their systems but make sure you let them know if you have alarm or security system experience. On top of this, they emphasized that you will need to show you are a problem solver who is a self-starter that takes initiative, has energy and excitement to be in this industry.

This is primarily a day shift role where you head out to client's locations in the morning and are back home at night most days/weeks. There is occasional overnight travel, but you will be given plenty of notice and it is rare.

Their technicians average about 5 hours a week of overtime and you will also get on an on-call rotation once you are trained and up to speed.

$30 - $32/hour DOE. Full comprehensive benefits. Company vehicle is provided once trained and up to speed and they have a vehicle available
Job 55277

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.
Job Description
Up to $1,500 sign on bonus (amounts may vary per location)

***Multiple Open Positions***

Compensation:
$17.00 + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services and much more!

Core Responsibilities
Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.Communicates, engages and provides customer with education on products and services.Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).Manipulates connectors, fasteners, wire and uses hand tools.Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse.Normal work shift may include weekends; may include 10 hour days for 4 days a week and available to work overtime including weekends, evenings and holidays.Works in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general.Training will be provided in areas of safety, company specific training, installations and other areas as necessary.Continued employment is contingent upon achieving required training, certifications and safety requirements.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation
Base Pay: $17.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education
High School Diploma / GED

Certifications (if applicable)

Relative Work Experience
0-2 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

• Must be at least 18 years old.
• There are no minimum educational requirements to be an Installation Services Technician, however a High School Diploma is recommended.
• High school classes in general shop, welding, mechanical drawing, blueprint reading, physics and mathematics are preferred.
• Prior installation or construction experience recommended.
• Must have physical strength, hand-eye coordination, and endurance.
• Must have valid drivers license.

Skills:

• Excellent verbal and written communication skills including the ability to speak, read, write and understand the primary language(s) used in the workplace which is English.
• Proficient with computer systems such as Microsoft Office, word processing, email, usage of the internet, etc.
• Installation Services Technicians must be able to concentrate on their tasks with high attention to detail.
• Strong documentation skills to be utilized for case management and knowledge capture.
• Communicate and work effectively with staff in all levels of the organization to drive product development using industry experience and customer feedback.
• Complete required training and development objectives within the assigned time frame; driven to attain relevant certifications
• The ability to travel approximately 75% of the time is needed. This position frequently requires long hours, weekend work, out-of-the-area, and overnight travel.
• Ability to respond to inbound non-technical support inquiries from internal staff, customers and business partners; effectively articulate necessary technical and non-technical information to customers in a simple and concise manner in person, over the telephone or via e-mail.
• Ability to follow all safety protocols and notify supervisor of safety concerns.
• Most tasks are performed in a team environment with coworkers acting as a team leader. There is minimal direct supervision so strong initiative is a must.
• Must be organized and analytical with attention to detail and accuracy of work product; able to eliminate obstacles through creative and adaptive approaches.
• Ability to perform administrative tasks (reports, expense reports, etc.).
• Must maintain professional demeanor in any given situation.
• These tasks can include mounting of interior and exterior housings/ or weather proof enclosures; requiring the use of drill bits, tape measures, and hand levels, while on ladders.

Additional Information:

Pay Range: $15/Hr as a starting wage for all Temp Install Technicians. Negotiable based upon experience.

Other Notes: You will be working with our valued clients and do need to be presentable and have clean clothes, and footwear for climbing ladders.

Benefits

This is a great position to start your career in the IT Industry. If successful in this position, we offer many great career pathways with reimburseable education expenses. We are looking for driven, trustworthy and reliable team members.