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What does an installation and service technician do?

Updated January 8, 2025
8 min read
What does an installation and service technician do

An installation and service technician is an individual who oversees the continuous operation of personal equipment through operating functions. Installation and service technicians maintain the supplies, perform preventive maintenance, and call for repairs in structures. They install, test, maintain and troubleshoot cables, switches, and any other telecommunications equipment. The skills necessary to perform this job include mechanical and electrical knowledge, customer service, working for long hours in confined spaces, and communication skills.

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Installation and service technician responsibilities

Here are examples of responsibilities from real installation and service technician resumes:

  • Facilitate escalations of complex desktop issues and manage cases through resolution.
  • Work with services from DSO, DS1, DS3, Ethernet and OCX.
  • Complete demo work and replacementa of sheetrock with drywall and painting.
  • Work on switches, control modules, motor pumps, valves & heaters using wiring diagrams.
  • Analyze, maintain and repair copper drop system, phone and DSL wiring network equipment and service.
  • Provide services for installation and moving of both PC's printers and voice equipment and their relate connections.
  • Assist in all roof work, climb ladders and assist with all pipe lines, chimney masonry & cleaning.
  • Ensure all work-relate tasks are performed in a manner that are in compliance with OSHA safety rules and regulations.
  • Perform installation, service, integration and inspections of fire, burglar alarm, access control and CCTV systems.
  • Install multiple residential furnaces and air conditioners, boilers, commercial package units, heat pumps, and accessories.
  • Service and troubleshoot problems with air conditioners, boilers, gas and propane furnaces as well as hearth products.
  • Adjust doors to open or close with the correct amount of effort or make simple adjustments to electric openers.
  • Used technical knowledge of computer network systems to aid remote technician to solve IP conflict issues in the same day.
  • repair electric garage door openers and repairing and installing new garage doors, and solving all issues regarding electrical devices.
  • Install, service, programme and perform upgrades on various types of fire, security, access control and CCTV systems.

Installation and service technician skills and personality traits

We calculated that 13% of Installation And Service Technicians are proficient in Hand Tools, Customer Service, and Ladders. They’re also known for soft skills such as Detail oriented, Math skills, and Time-management skills.

We break down the percentage of Installation And Service Technicians that have these skills listed on their resume here:

  • Hand Tools, 13%

    Locate and repair frayed wires, broken connections, or incorrect wiring, using ohmmeters, soldering irons and hand tools.

  • Customer Service, 12%

    Maintained operational support and achieved mandated customer service resolution and turnaround with heavy focus on customer service resolution work-on-hand reduction.

  • Ladders, 10%

    Assist in all roof work, climbed ladders and assisted with all pipe lines, chimney masonry & cleaning.

  • OSHA, 7%

    Ensured all work-related tasks were performed in a manner that was in compliance with OSHA safety rules and regulations.

  • Little Supervision, 7%

    Managed work with little supervision.

  • Service Calls, 5%

    Controlled inventory, delivered materials, and entered data from service calls and entered materials used on installations into Access database.

Most installation and service technicians use their skills in "hand tools," "customer service," and "ladders" to do their jobs. You can find more detail on essential installation and service technician responsibilities here:

Detail oriented. The most essential soft skill for an installation and service technician to carry out their responsibilities is detail oriented. This skill is important for the role because "hvacr technicians must carefully maintain records of all work performed." Additionally, an installation and service technician resume shows how their duties depend on detail oriented: "serviced fireplaces in customers' homes and created a reputation for attention to detail, and above and beyond customer service. "

Math skills. Many installation and service technician duties rely on math skills. "hvacr technicians need to calculate the correct load requirements to ensure that the hvacr equipment properly heats or cools the space required.," so an installation and service technician will need this skill often in their role. This resume example is just one of many ways installation and service technician responsibilities rely on math skills: "educated individuals on basic math skills. "

Time-management skills. installation and service technicians are also known for time-management skills, which are critical to their duties. You can see how this skill relates to installation and service technician responsibilities, because "hvacr technicians frequently have a set number of daily maintenance calls." An installation and service technician resume example shows how time-management skills is used in the workplace: "perform commercial satellite jobs demonstrated ability to manage multiple deadlines tasks strong customer service skills. "

Physical strength. A big part of what installation and service technicians do relies on "physical strength." You can see how essential it is to installation and service technician responsibilities because "hvacr technicians may have to lift and support heavy equipment and components, often without help." Here's an example of how this skill is used from a resume that represents typical installation and service technician tasks: "installed and serviced physical security systems, with widely varying scope and sizes. "

Customer-service skills. Another common skill required for installation and service technician responsibilities is "customer-service skills." This skill comes up in the duties of installation and service technicians all the time, as "hvacr technicians often work in customers’ homes or business offices, so it is important that they be friendly, polite, and punctual." An excerpt from a real installation and service technician resume shows how this skill is central to what an installation and service technician does: "travel to customer locations to install alarm system and camera system. "

Mechanical skills. Lastly, "mechanical skills" is an important element of what an installation and service technician does. Installation and service technician responsibilities require this skill because "hvacr technicians install and work on complicated climate-control systems, so they must understand the hvac components and be able to properly assemble, disassemble, and, if needed, program them." This resume example highlights how installation and service technician duties rely on this skill: "install or retrofit hvac units including coils, dampers and control systems to existing or new mechanical systems. "

All installation and service technician skills

Choose from 10+ customizable installation and service technician resume templates

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Installation And Service Technician Resume
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Installation And Service Technician Resume
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Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume
Installation And Service Technician Resume

Compare different installation and service technicians

Installation and service technician vs. Hvac apprentice

Heating, ventilation, and air conditioning (HVAC) apprentices are trainees who work under HVAC maintenance workers. They train under HVAC maintenance workers to gain actual, on-the-job experience. To be an apprentice, one should have a formal training background related to HVAC repair and maintenance. They may be enrolled in a technical-vocational school specializing in HVAC repair and maintenance. As such, apprenticeship is part of their curriculum or class requirements. During their apprenticeship, HVAC apprentices will experience installing, diagnosing, repair, and maintaining HVAC units firsthand.

If we compare the average installation and service technician annual salary with that of a hvac apprentice, we find that hvac apprentices typically earn a $3,129 lower salary than installation and service technicians make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both installation and service technician and hvac apprentice positions are skilled in hand tools, customer service, and ladders.

There are some key differences in the responsibilities of each position. For example, installation and service technician responsibilities require skills like "osha," "little supervision," "nec," and "broadband." Meanwhile a typical hvac apprentice has skills in areas such as "customer satisfaction," "ventilation," "air-conditioning systems," and "duct systems." This difference in skills reveals the differences in what each career does.

Hvac apprentices really shine in the health care industry with an average salary of $41,468. Comparatively, installation and service technicians tend to make the most money in the construction industry with an average salary of $40,171.hvac apprentices tend to reach similar levels of education than installation and service technicians. In fact, hvac apprentices are 0.1% less likely to graduate with a Master's Degree and 0.0% more likely to have a Doctoral Degree.

Installation and service technician vs. Hvac mechanic

An HVAC mechanic specializes in installing and repairing heating, ventilation, and air conditioning systems, ensuring quality and efficiency. Their responsibilities revolve around communicating with clients to identify their needs, troubleshooting, identifying the root of issues, and performing corrective measures. They may also perform regular maintenance checks to ensure that the devices are functioning efficiently and safely. Furthermore, as an HVAC mechanic, it is essential to explain the extent of repairs to the clients and recommend ways to maintain systems in good condition.

Hvac mechanic positions earn higher pay than installation and service technician roles. They earn a $13,550 higher salary than installation and service technicians per year.A few skills overlap for installation and service technicians and hvac mechanics. Resumes from both professions show that the duties of each career rely on skills like "hand tools," "customer service," and "ladders. "

In addition to the difference in salary, there are some other key differences worth noting. For example, installation and service technician responsibilities are more likely to require skills like "little supervision," "nec," "work ethic," and "broadband." Meanwhile, a hvac mechanic has duties that require skills in areas such as "hvac," "ventilation," "preventive maintenance," and "chillers." These differences highlight just how different the day-to-day in each role looks.

Hvac mechanics may earn a higher salary than installation and service technicians, but hvac mechanics earn the most pay in the manufacturing industry with an average salary of $57,885. On the other hand, installation and service technicians receive higher pay in the construction industry, where they earn an average salary of $40,171.Average education levels between the two professions vary. Hvac mechanics tend to reach similar levels of education than installation and service technicians. In fact, they're 2.0% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

Installation and service technician vs. Hvac installer

An HVAC installer is responsible for working on office and house appliances, including heating systems, ventilation, and air conditioning units. HVAC installers follow and analyze the item's schematics and blueprints and conduct regular maintenance to ensure the efficiency of its systems. They also advise the clients of instruction manuals, especially the proper usage and basic troubleshooting of defects. An HVAC installer must have excellent knowledge of the mechanical industry, as well as excellent communication skills to respond to customers' concerns and resolve complaints.

On average scale, hvac installers bring in higher salaries than installation and service technicians. In fact, they earn a $7,449 higher salary per year.Using the responsibilities included on installation and service technicians and hvac installers resumes, we found that both professions have similar skill requirements, such as "hand tools," "customer service," and "ladders.rdquo;

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from installation and service technician resumes include skills like "osha," "little supervision," "nec," and "broadband," whereas a hvac installer is more likely to list skills in "hvac," "furnaces," "customer satisfaction," and "ventilation. "

Hvac installers make a very good living in the transportation industry with an average annual salary of $46,478. On the other hand, installation and service technicians are paid the highest salary in the construction industry, with average annual pay of $40,171.hvac installers typically earn similar educational levels compared to installation and service technicians. Specifically, they're 0.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Installation and service technician vs. Serviceman

Servicemen average a higher salary than the annual salary of installation and service technicians. The difference is about $11,796 per year.According to resumes from installation and service technicians and servicemen, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "service calls," "windows," and "preventative maintenance. "

Even though a few skill sets overlap between installation and service technicians and servicemen, there are some differences that are important to note. For one, an installation and service technician might have more use for skills like "hand tools," "customer service," "ladders," and "osha." Meanwhile, some responsibilities of servicemen require skills like "hvac," "safety procedures," "laundry operations," and "perform routine maintenance. "

The average resume of servicemen showed that they earn similar levels of education compared to installation and service technicians. So much so that theyacirc;euro;trade;re 1.1% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.0%.

Types of installation and service technician

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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