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Become An Installation Specialist

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Working As An Installation Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $71,000

    Average Salary

What Does An Installation Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Installation Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Installation Specialist Career Paths

Installation Specialist
Technician Team Leader Operations Manager
Senior Operations Manager
9 Yearsyrs
Technician Team Leader Account Manager
Senior Account Manager
7 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Consultant Account Manager
Client Services Manager
7 Yearsyrs
Field Service Technician Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Field Service Technician Supervisor Superintendent
Construction Manager
9 Yearsyrs
Field Service Technician Service Manager Project Manager
Service Delivery Manager
10 Yearsyrs
Team Leader Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Systems Administrator Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Network Technician Consultant Lead Technician
Technical Manager
7 Yearsyrs
Network Technician Information Technology Consultant Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Lead Installer Project Manager Technical Project Manager
Implementation Manager
8 Yearsyrs
Lead Installer Superintendent Quality Control Manager
Technical Services Manager
7 Yearsyrs
Technical Support Technician Information Systems Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Technician Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Technical Support Technician Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
Project Coordinator Analyst Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Lead Installer Lead Operator Service Lead
Service Desk Manager
7 Yearsyrs
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Do you work as an Installation Specialist?

Average Yearly Salary
$71,000
View Detailed Salary Report
$40,000
Min 10%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$71,000
Median 50%
$124,000
Max 90%
Best Paying Company
Advance Auto Parts
Highest Paying City
Oakland, CA
Highest Paying State
North Dakota
Avg Experience Level
2.8 years
How much does an Installation Specialist make at top companies?
The national average salary for an Installation Specialist in the United States is $71,571 per year or $34 per hour. Those in the bottom 10 percent make under $40,000 a year, and the top 10 percent make over $125,000.

Real Installation Specialist Salaries

Job Title Company Location Start Date Salary
Senior Subsea Installation Specialist Technip USA, Inc. Houston, TX Sep 03, 2015 $147,000
Senior Remote Installation Specialist Technip USA, Inc. Houston, TX Jan 23, 2012 $140,000
Subsea Installation Specialist and Diving SME (Subject Matter Expert) Delta Subsea, LLC. Houston, TX Jun 20, 2016 $131,435
Subsea Installation Specialist Technip USA, Inc. Houston, TX Mar 07, 2014 $131,000
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Sep 03, 2012 $130,000
Senior Installation Specialist Aker Marine Contractors Us Inc. Houston, TX Sep 16, 2011 $130,000
Senior Installation Specialist Technip USA, Inc. Houston, TX Oct 15, 2015 $130,000
Subsea Installation Specialist and Diving SME (Subject Matte Delta Subsea, LLC Montgomery, TX Oct 15, 2014 $123,261
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Feb 26, 2016 $121,670
Senior Installation Specialist Aker Subsea, Inc. Houston, TX Apr 27, 2011 $120,000
Staging and Installation Specialist Mavenir Systems Inc. Richardson, TX Apr 09, 2015 $110,000
Senior Installation Specialist Technip USA, Inc. Houston, TX Jun 02, 2014 $110,000
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Oct 01, 2012 $110,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX Mar 07, 2011 $104,092
Subsea Installation Specialist Technip USA, Inc. Houston, TX Mar 16, 2015 $100,901
Subsea Installation Specialist Technip USA, Inc. Houston, TX Dec 22, 2015 $100,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX Jun 01, 2014 $100,000
Installation Specialist Technip USA, Inc. Houston, TX Nov 22, 2016 $96,999
Installation Specialist Technip USA, Inc. Houston, TX Nov 22, 2013 $96,999
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Sep 04, 2013 $96,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX Sep 26, 2014 $95,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX May 08, 2016 $86,000
Installation Specialist Technip USA, Inc. Houston, TX Nov 24, 2012 $84,300
Installation Specialist Technip USA, Inc. Houston, TX Jul 29, 2012 $83,181
Installation Specialist Technip USA, Inc. Houston, TX Aug 17, 2012 $82,330
Installation Specialist Technip USA, Inc. Houston, TX Aug 09, 2013 $82,211

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Top Skills for An Installation Specialist

  1. Customer Service
  2. Windows XP
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided superior customer service to all customers through accurate/timely preparation of all New Business/Reorders, and prepare all applicable plan collateral.
  • Migrated 1500 Compaq and Dell workstations to Windows XP.
  • Provided technical support to builders, installers and dealers within a designated territory.
  • Installed a new group client in 30 days which included setup for billing, eligibility, claims payment and contract booklets.
  • Communicated openly with homeowners while on site addressing any concerns about the installation process.

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Average Salary:

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Top 10 Best States for Installation Specialists

  1. District of Columbia
  2. Massachusetts
  3. Alaska
  4. Delaware
  5. Rhode Island
  6. Virginia
  7. Minnesota
  8. New Jersey
  9. Colorado
  10. Connecticut
  • (547 jobs)
  • (1,136 jobs)
  • (103 jobs)
  • (119 jobs)
  • (135 jobs)
  • (1,909 jobs)
  • (790 jobs)
  • (895 jobs)
  • (734 jobs)
  • (351 jobs)

Installation Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,036 Installation Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Installation Specialist Resume

View Resume Examples

Installation Specialist Demographics

Gender

Male

74.5%

Female

16.1%

Unknown

9.4%
Ethnicity

White

63.6%

Hispanic or Latino

14.8%

Black or African American

11.8%

Asian

6.6%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

54.5%

French

9.1%

Italian

6.1%

German

4.5%

Russian

3.0%

Hindi

3.0%

Urdu

3.0%

Portuguese

1.5%

Filipino

1.5%

Vietnamese

1.5%

Greek

1.5%

Japanese

1.5%

Dari

1.5%

Polish

1.5%

Tagalog

1.5%

Hmong

1.5%

Arabic

1.5%

Carrier

1.5%
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Installation Specialist Education

Schools

University of Phoenix

26.6%

Strayer University

6.2%

Arizona State University

5.1%

University of North Texas

4.5%

Austin Community College

4.5%

University of South Florida

4.0%

University of North Carolina at Greensboro

4.0%

Ashford University

4.0%

Pennsylvania State University

4.0%

Mesa Community College - Boswell

3.4%

Universal Technical Institute

3.4%

George Washington University

3.4%

Augusta Technical College

3.4%

Temple University

3.4%

University of Minnesota - Twin Cities

3.4%

Harrisburg Area Community College - Harrisburg

3.4%

Johnson County Community College

3.4%

Post University

3.4%

University of Missouri - Saint Louis

3.4%

East Carolina University

3.4%
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Majors

Business

27.6%

Electrical Engineering

9.1%

Information Technology

6.4%

Computer Information Systems

5.5%

Computer Science

5.2%

General Studies

4.1%

Electrical Engineering Technology

4.0%

Accounting

3.9%

Criminal Justice

3.8%

Management

3.3%

Computer Networking

3.2%

Communication

3.2%

Psychology

3.1%

Finance

2.7%

Mechanical Engineering

2.7%

Project Management

2.5%

Marketing

2.5%

Graphic Design

2.4%

Education

2.3%

Liberal Arts

2.2%
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Degrees

Bachelors

37.1%

Other

30.4%

Associate

17.5%

Masters

6.8%

Certificate

5.6%

Diploma

1.8%

Doctorate

0.4%

License

0.4%
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