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Become An Installation Specialist

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Working As An Installation Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $99,797

    Average Salary

What Does An Installation Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Installation Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Installation Specialist jobs

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Installation Specialist Career Paths

Installation Specialist
Installation Technician Technician Project Manager
Construction Manager
10 Yearsyrs
Network Technician Systems Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Maintenance Technician Lead Technician Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Technician Service Manager General Manager
Director Of Sales
10 Yearsyrs
Network Technician Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Field Service Technician Service Manager Operations Manager
Human Resources Manager
7 Yearsyrs
Maintenance Technician Field Service Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Operations Manager Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Service Technician Operations Manager Account Executive
Marketing Director
7 Yearsyrs
Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Technician Service Technician Service Manager
Operations Manager
7 Yearsyrs
Installation Technician Lead Technician Senior Consultant
Product Manager
7 Yearsyrs
Service Technician Maintenance Supervisor Operations Manager
Purchasing Manager
9 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Operations Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Systems Administrator Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Staff Specialist 3.7 years
MIS Specialist 3.3 years
Installer/Trainer 2.6 years
Technician 2.6 years
Specialist 2.5 years
Support Specialist 2.3 years
Top Employers Before
Technician 7.4%
Specialist 5.3%
Manager 4.4%
Supervisor 3.8%
Internship 3.8%
Owner 3.4%
Installer 3.4%
Cashier 3.4%
Top Employers After
Technician 7.0%
Owner 4.8%
Supervisor 4.4%
Manager 4.2%
Specialist 4.0%

Installation Specialist Demographics

Gender

Male

80.3%

Female

18.0%

Unknown

1.7%
Ethnicity

White

80.8%

Hispanic or Latino

10.4%

Asian

6.6%

Unknown

1.5%

Black or African American

0.7%
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Languages Spoken

Spanish

53.7%

French

7.5%

Carrier

6.0%

Italian

6.0%

German

4.5%

Portuguese

3.0%

Urdu

3.0%

Dari

3.0%

Hindi

3.0%

Filipino

1.5%

Vietnamese

1.5%

Greek

1.5%

Tagalog

1.5%

Russian

1.5%

Polish

1.5%

Arabic

1.5%
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Installation Specialist Education

Schools

University of Phoenix

22.6%

University of Minnesota - Twin Cities

5.2%

Strayer University

5.2%

East Tennessee State University

4.3%

Universal Technical Institute

4.3%

Fox Valley Technical College

4.3%

Arizona State University

4.3%

University of Montana

4.3%

Johnson County Community College

4.3%

Austin Community College

4.3%

University of North Texas

4.3%

Remington College

4.3%

Minnesota State University - Mankato

3.5%

George Washington University

3.5%

Ashford University

3.5%

Glendale Community College

3.5%

Vincennes University

3.5%

Temple University

3.5%

Harrisburg Area Community College - Harrisburg

3.5%

Post University

3.5%
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Majors

Business

27.8%

Electrical Engineering

9.9%

Information Technology

7.2%

Computer Information Systems

5.9%

Computer Science

4.9%

General Studies

4.9%

Accounting

4.9%

Electrical Engineering Technology

4.5%

Criminal Justice

3.7%

Education

3.0%

Management

3.0%

Marketing

2.7%

Finance

2.5%

Psychology

2.3%

Mechanical Engineering

2.3%

Computer Networking

2.3%

Communication

2.2%

Liberal Arts

2.0%

Project Management

2.0%

Health Care Administration

2.0%
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Degrees

Bachelors

36.5%

Other

31.7%

Associate

17.9%

Masters

7.5%

Certificate

4.0%

Diploma

1.6%

Doctorate

0.6%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Installation Specialist Salaries

Job Title Company Location Start Date Salary
Senior Subsea Installation Specialist Technip USA, Inc. Houston, TX Sep 03, 2015 $147,000
Senior Remote Installation Specialist Technip USA, Inc. Houston, TX Jan 23, 2012 $140,000
Subsea Installation Specialist and Diving SME (Subject Matter Expert) Delta Subsea, LLC. Houston, TX Jun 20, 2016 $131,435
Subsea Installation Specialist Technip USA, Inc. Houston, TX Mar 07, 2014 $131,000
Senior Installation Specialist Aker Marine Contractors Us Inc. Houston, TX Sep 16, 2011 $130,000
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Sep 03, 2012 $130,000
Senior Installation Specialist Technip USA, Inc. Houston, TX Oct 15, 2015 $130,000
Subsea Installation Specialist and Diving SME (Subject Matte Delta Subsea, LLC Montgomery, TX Oct 15, 2014 $123,261
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Feb 26, 2016 $121,670
Senior Installation Specialist Aker Subsea, Inc. Houston, TX Apr 27, 2011 $120,000
Senior Installation Specialist Technip USA, Inc. Houston, TX Jun 02, 2014 $110,000
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Oct 01, 2012 $110,000
Staging and Installation Specialist Mavenir Systems Inc. Richardson, TX Apr 09, 2015 $110,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX Mar 07, 2011 $104,092
Subsea Installation Specialist Technip USA, Inc. Houston, TX Mar 16, 2015 $100,901
Subsea Installation Specialist Technip USA, Inc. Houston, TX Jun 01, 2014 $100,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX Dec 22, 2015 $100,000
Installation Specialist Technip USA, Inc. Houston, TX Nov 22, 2016 $96,999
Installation Specialist Technip USA, Inc. Houston, TX Nov 22, 2013 $96,999
Subsea Senior Installation Specialist Technip USA, Inc. Houston, TX Sep 04, 2013 $96,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX Sep 26, 2014 $95,000
Subsea Installation Specialist Technip USA, Inc. Houston, TX May 08, 2016 $86,000
Installation Specialist Technip USA, Inc. Houston, TX Nov 24, 2012 $84,300
Installation Specialist Technip USA, Inc. Houston, TX Jul 29, 2012 $83,181
Installation Specialist Technip USA, Inc. Houston, TX Aug 17, 2012 $82,330
Installation Specialist Technip USA, Inc. Houston, TX Aug 09, 2013 $82,211

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Top Skills for An Installation Specialist

HardwareDeliverySafetyWindowsXPSetupCustomerServiceTroubleShootingRemoteInternetVideoEnsureCustomerSatisfactionInstallationProcessTechnicalSupportOverallProviderContractSQLJobSiteFiberOpticSecuritySystemsSuiteHvac

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Top Installation Specialist Skills

  1. Hardware
  2. Delivery
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Conducted technical review of assigned projects to assure accuracy in hardware and software configuration.
  • Required to route, time frame, and contact all customers the morning of every delivery day.
  • Complied with all federal, state, and local safety regulations on job sites.
  • Migrated 1500 Compaq and Dell workstations to Windows XP.
  • Installed Custom Software for there stores and trouble shoot any problems that may occur during setup Following strict written installation guidelines

Top Installation Specialist Employers