Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

Installation Specialist Responsibilities

Here are examples of responsibilities from real installation specialist resumes representing typical tasks they are likely to perform in their roles.

  • Implement and manage a Sonicwall TZ170 VPN appliance solution
  • Manage the company's email system and provide user support to technical and non technical users in the office.
  • Develop various scripts for utilities and also to automate administrative task for server operations and local desktop support technicians.
  • Maintain records of 40 plus staff members NJDOL network and email accounts.
  • Handle daily backup of LAN files, and weekly backup of all information on the server.
  • Verify functional TV and Internet functionality.
  • Attach and torque RF jumpers to the CDU's.
  • Gain knowledge about maintenance of A/C system.
  • Provide security for card access systems and CCTV systems.
  • Maintain daily backups on LAN and restore when require.
Installation Specialist Traits
Listening is an important part of the communication process as it allows you to understand information.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Installation Specialist Job Description

Perhaps the hardest question to answer when deciding on a career as an installation specialist is "should I become an installation specialist?" You might find this info to be helpful. When compared to other jobs, installation specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a installation specialist by 2028 is 83,100.

Installation specialists average about $34.54 an hour, which makes the installation specialist annual salary $71,851. Additionally, installation specialists are known to earn anywhere from $44,000 to $115,000 a year. This means that the top-earning installation specialists make $71,000 more than the lowest earning ones.

It's hard work to become an installation specialist, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a service support specialist, computer support specialist, field service specialist, and help desk specialist.

Installation Specialist Jobs You Might Like

Installation Specialist Resume Examples

Installation Specialist Skills and Personality Traits

We calculated that 30% of Installation Specialists are proficient in Customer Service, Company Vehicle, and Hardware. They’re also known for soft skills such as Listening skills, Problem-solving skills, and Speaking skills.

We break down the percentage of Installation Specialists that have these skills listed on their resume here:

  • Customer Service, 30%

    Provided superior customer service to all customers through accurate/timely preparation of all New Business/Reorders, and prepare all applicable plan collateral.

  • Company Vehicle, 7%

    Deliver and Install Appliances- Responsible for driving company vehicles- Accountable for ensuring product is not damaged during installation

  • Hardware, 6%

    Coordinated equipment and personnel for the installation of computer hardware and software installations at automotive dealerships.

  • Hand Tools, 6%

    Experienced in using hand tools to install necessary outlets and drilled unobtrusive holes for running lines.

  • Quality Measures, 5%

    Perform daily contract load audits to ensure adherence to quality measures and reporting standards.

  • Administrative Documents, 5%

    Prepared identification card plan materials such as administrative documents and customer education materials.

"customer service," "company vehicle," and "hardware" aren't the only skills we found installation specialists list on their resumes. In fact, there's a whole list of installation specialist responsibilities that we found, including:

  • Listening skills can be considered to be the most important personality trait for an installation specialist to have. According to a installation specialist resume, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Installation specialists are able to use listening skills in the following example we gathered from a resume: "communicated expectations with new customers and prepare them for a successful install and training session. "
  • Another commonly found skill for being able to perform installation specialist duties is the following: problem-solving skills. According to a installation specialist resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Check out this example of how installation specialists use problem-solving skills: "collaborate with multiple internal groups and external clients to provide a successful implementation of different hardware and software business solutions. "
  • Installation specialists are also known for speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a installation specialist resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." We also found this resume example that details how this skill is put to the test: "presented a qa review of the pasce review application using word and powerpoint. "
  • In order for certain installation specialist responsibilities to be completed, the job requires the skill "writing skills." According to an installation specialist resume, "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." As an example, this snippet was taken directly from a resume about how this skill applies: "perform technical editing and writing of laboratory procedures. "
  • Yet another important skill that an installation specialist must demonstrate is "customer-service skills." Computer support specialists must be patient and sympathetic This is clearly demonstrated in this example from an installation specialist who stated: "conducted customer site interviews for site surveys and installations for large enterprises (2000+ end-users). "
  • See the full list of installation specialist skills.

    Before becoming an installation specialist, 43.1% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.5% installation specialists went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some installation specialists have a college degree. But about one out of every five installation specialists didn't attend college at all.

    Those installation specialists who do attend college, typically earn either business degrees or electrical engineering degrees. Less commonly earned degrees for installation specialists include computer science degrees or general studies degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an installation specialist. We've found that most installation specialist resumes include experience from Ferguson,, Philips Electronics North America, and The Home Depot. Of recent, Ferguson, had 59 positions open for installation specialists. Meanwhile, there are 9 job openings at Philips Electronics North America and 8 at The Home Depot.

    If you're interested in companies where installation specialists make the most money, you'll want to apply for positions at The Home Depot, Northrop Grumman, and Siemens. We found that at The Home Depot, the average installation specialist salary is $88,646. Whereas at Northrop Grumman, installation specialists earn roughly $86,334. And at Siemens, they make an average salary of $80,906.

    View more details on installation specialist salaries across the United States.

    We also looked into companies who hire installation specialists from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Apple, United States Army, and Verizon Communications.

    The industries that installation specialists fulfill the most roles in are the technology and retail industries. But the highest installation specialist annual salary is in the technology industry, averaging $67,230. In the manufacturing industry they make $66,226 and average about $60,223 in the retail industry. In conclusion, installation specialists who work in the technology industry earn a 14.7% higher salary than installation specialists in the health care industry.

    The three companies that hire the most prestigious installation specialists are:

      What Service Support Specialists Do

      A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.

      In this section, we compare the average installation specialist annual salary with that of a service support specialist. Typically, service support specialists earn a $1,138 lower salary than installation specialists earn annually.

      Even though installation specialists and service support specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, setup, and technical support in the day-to-day roles.

      As far as similarities go, this is where it ends because an installation specialist responsibility requires skills such as "company vehicle," "hardware," "hand tools," and "quality measures." Whereas a service support specialist is skilled in "procedures," "support services," "email," and "communication." So if you're looking for what truly separates the two careers, you've found it.

      Service support specialists receive the highest salaries in the health care industry coming in with an average yearly salary of $54,068. But installation specialists are paid more in the technology industry with an average salary of $67,230.

      The education levels that service support specialists earn is a bit different than that of installation specialists. In particular, service support specialists are 8.2% more likely to graduate with a Master's Degree than an installation specialist. Additionally, they're 0.1% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Computer Support Specialist?

      A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.

      Now we're going to look at the computer support specialist profession. On average, computer support specialists earn a $16,461 higher salary than installation specialists a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both installation specialists and computer support specialists are known to have skills such as "customer service," "hardware," and "setup. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, installation specialist responsibilities are more likely to require skills like "company vehicle," "hand tools," "quality measures," and "administrative documents." Meanwhile, a computer support specialist might be skilled in areas such as "computer support," "troubleshoot," "active directory," and "desk support." These differences highlight just how different the day-to-day in each role looks.

      Computer support specialists may earn a higher salary than installation specialists, but computer support specialists earn the most pay in the professional industry with an average salary of $72,769. On the other side of things, installation specialists receive higher paychecks in the technology industry where they earn an average of $67,230.

      On the topic of education, computer support specialists earn higher levels of education than installation specialists. In general, they're 5.0% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

      How a Field Service Specialist Compares

      A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.

      The field service specialist profession generally makes a higher amount of money when compared to the average salary of installation specialists. The difference in salaries is field service specialists making $22,038 higher than installation specialists.

      Using installation specialists and field service specialists resumes, we found that both professions have similar skills such as "customer service," "company vehicle," and "hand tools," but the other skills required are very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from installation specialists resumes, they are more likely to have skills like "hardware," "quality measures," "administrative documents," and "plan materials." But a field service specialist might have skills like "honeywell," "preventive maintenance," "osha," and "customer relationships."

      Field service specialists are known to earn similar educational levels when compared to installation specialists. Additionally, they're 1.3% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.

      Description Of a Help Desk Specialist

      The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

      The fourth career we look at typically earns higher pay than installation specialists. On average, help desk specialists earn a difference of $3,110 higher per year.

      While their salaries may vary, installation specialists and help desk specialists both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "hardware," and "setup. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an installation specialist might have more use for skills like "company vehicle," "hand tools," "quality measures," and "administrative documents." Meanwhile, some help desk specialists might include skills like "email," "troubleshoot," "desk support," and "active directory" on their resume.

      Help desk specialists earn a higher salary in the professional industry with an average of $54,476. Whereas, installation specialists earn the highest salary in the technology industry.

      In general, help desk specialists reach similar levels of education when compared to installation specialists resumes. Help desk specialists are 2.8% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.