Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

Installation Specialist Responsibilities

Here are examples of responsibilities from real installation specialist resumes representing typical tasks they are likely to perform in their roles.

  • Implement and manage a Sonicwall TZ170 VPN appliance solution
  • Recruit, manage, train for sales & installation of Comcast services.
  • Manage the physical assembly, configuration, and installation of PCs, printers, software and other hardware.
  • Manage and execute POS installation schedule for new merchants, including providing POS training to new clients and sales partners.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Assist in change-outs and new installs of ac units and condensers.
  • Install refrigerators, microwaves, stoves, dishwashers, as well as washer and dryers.
  • Perform on-site and off-site technical troubleshoot, repair and upgrade of existing stand-alone and network PCs, software and peripheral equipment.
  • Attach and torque RF jumpers to the CDU's.
  • Install printers, copiers, PC's and access points.
  • Gain knowledge about maintenance of A/C system.
  • Troubleshoot hardware, application, and OS issues.
  • Provide security for card access systems and CCTV systems.
  • Administer LAN and write database program for the company.
  • Install a/c duct work and materials in businesses and homes

Installation Specialist Skills and Personality Traits

We calculated that 30% of Installation Specialists are proficient in Customer Service, Ladders, and Scaffolding. They’re also known for soft skills such as Listening skills, Problem-solving skills, and Speaking skills.

We break down the percentage of Installation Specialists that have these skills listed on their resume here:

  • Customer Service, 30%

    Provided superior customer service to all customers through accurate/timely preparation of all New Business/Reorders, and prepare all applicable plan collateral.

  • Ladders, 9%

    Perform elevated work safely utilizing extension ladders and scissor lift equipment.

  • Scaffolding, 6%

    Removed all excess water with squeegee..set-up and tear down of scaffolding..assist master craftsman with window film adhesion.

  • Quality Measures, 6%

    Perform daily contract load audits to ensure adherence to quality measures and reporting standards.

  • HVAC, 5%

    Perform a variety of high level HVAC repairs and installations.

  • Plumbing, 4%

    Installed all plumbing requirements for commercial/residential facilities.

Some of the skills we found on installation specialist resumes included "customer service," "ladders," and "scaffolding." We have detailed the most important installation specialist responsibilities below.

  • Arguably the most important personality trait for an installation specialist to have happens to be listening skills. An example from a resume said this about the skill, "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Additionally, other resumes have pointed out that installation specialists can use listening skills to "provide excellent customer service by actively listening and engaging with customers on a professional level in a personable manner. "
  • Another trait important for fulfilling installation specialist duties is problem-solving skills. According to a installation specialist resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Here's an example of how installation specialists are able to utilize problem-solving skills: "resolved customer issues in broadsoft broadworks, sonus, 5e, and dms platforms. "
  • Speaking skills is also an important skill for installation specialists to have. This example of how installation specialists use this skill comes from a installation specialist resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "addressed customer service inquires in a timely and accurate fashion. "
  • A thorough review of lots of resumes revealed to us that "writing skills" is important to completing installation specialist responsibilities. This resume example shows just one way installation specialists use this skill: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical installation specialist tasks: "correspond with advisors regarding daily nsf premier and premier plus check writing and ach debit resolution. "
  • Another common skill for an installation specialist to be able to utilize is "customer-service skills." Computer support specialists must be patient and sympathetic an installation specialist demonstrated the need for this skill by putting this on their resume: "assist customer support team when they cannot resolve a customer problem directly. "
  • See the full list of installation specialist skills.

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    What Service Support Specialists Do

    A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.

    In this section, we compare the average installation specialist annual salary with that of a service support specialist. Typically, service support specialists earn a $6,064 lower salary than installation specialists earn annually.

    Even though installation specialists and service support specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, provide customer support, and customer support in the day-to-day roles.

    As far as similarities go, this is where it ends because an installation specialist responsibility requires skills such as "ladders," "scaffolding," "quality measures," and "hvac." Whereas a service support specialist is skilled in "support services," "social work," "patients," and "data entry." So if you're looking for what truly separates the two careers, you've found it.

    On average, service support specialists reach similar levels of education than installation specialists. Service support specialists are 2.9% more likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Computer Support Specialist?

    A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.

    Next up, we have the computer support specialist profession to look over. This career brings along a higher average salary when compared to an installation specialist annual salary. In fact, computer support specialists salary difference is $14,324 higher than the salary of installation specialists per year.

    Not everything about these jobs is different. Take their skills, for example. Installation specialists and computer support specialists both include similar skills like "customer service," "network troubleshooting," and "windows xp" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, installation specialist responsibilities are more likely to require skills like "ladders," "scaffolding," "quality measures," and "hvac." Meanwhile, a computer support specialist might be skilled in areas such as "computer support," "troubleshoot," "technical support," and "desk support." These differences highlight just how different the day-to-day in each role looks.

    When it comes to the differences in education between the two professions, computer support specialists tend to reach similar levels of education than installation specialists. In fact, they're 1.7% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.

    How a Field Service Specialist Compares

    A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.

    Let's now take a look at the field service specialist profession. On average, these workers make higher salaries than installation specialists with a $2,230 difference per year.

    While looking through the resumes of several installation specialists and field service specialists we discovered that both professions have similar skills. These similarities include skills such as "customer service," "ladders," and "hvac," but they differ when it comes to other required skills.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from installation specialist resumes include skills like "scaffolding," "quality measures," "plan materials," and "dishwashers," whereas a field service specialist might be skilled in "technical support," "hand tools," "honeywell," and "preventive maintenance. "

    When it comes to education, field service specialists tend to earn similar education levels than installation specialists. In fact, they're 0.8% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.

    Description Of a Help Desk Specialist

    The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

    Now, we'll look at help desk specialists, who generally average a higher pay when compared to installation specialists annual salary. In fact, the difference is about $1,463 per year.

    While both installation specialists and help desk specialists complete day-to-day tasks using similar skills like customer service, provide customer support, and customer support, the two careers also vary in other skills.

    Even though a few skill sets overlap, there are some differences that are important to note. For one, an installation specialist might have more use for skills like "ladders," "scaffolding," "quality measures," and "hvac." Meanwhile, some help desk specialists might include skills like "troubleshoot," "technical support," "desk support," and "phone calls" on their resume.

    Help desk specialists reach similar levels of education when compared to installation specialists. The difference is that they're 1.2% more likely to earn a Master's Degree more, and 0.1% more likely to graduate with a Doctoral Degree.