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Become An Installation Technician

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Working As An Installation Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does An Installation Technician Do

An Installation Technician performs duties such as installing, programming, and maintenance of telephones, cable television, and other systems and products. They are also responsible for diagnosing equipment malfunctions.

How To Become An Installation Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Installation Technician jobs

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Real Installation Technician Salaries

Job Title Company Location Start Date Salary
Hyperion Installation Tech Ciber, Inc. Santa Rosa, CA Oct 06, 2014 $105,000
Technical Installer Ciber, Inc. Dearborn, MI Sep 10, 2016 $56,742
Technical Installer Ciber, Inc. Dearborn, MI Oct 09, 2016 $56,742
Installation Technician CDA Services, Inc. Irvington, NJ Jan 03, 2016 $56,349
Ceramic Coating Installation Technician Property Preservation & Coating Services Inc. Santa Ana, CA Mar 05, 2010 $48,335
Service Installation Technician Wake Park Project, LLC Orlando, FL Jan 01, 1970 $47,646
Service Installation Technician Wake Park Project, LLC FL Jan 01, 1970 $47,646
Installation Technician/Radiator Structure Specialist CDA Services, Inc. Irvington, NJ Jan 04, 2016 $41,740
Project Manager/Installations Technician Innovative Tap Solutions Wheeling, IL Jan 11, 2016 $40,000 -
Project Manager/Installations Technician Innovative Tap Solutions LLC Wheeling, IL Jan 11, 2016 $40,000 -

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Top Skills for An Installation Technician


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Top Installation Technician Skills

  1. Internet Services
  2. Fiber Optic
  3. Video
You can check out examples of real life uses of top skills on resumes here:
  • Installed, serviced and maintained cable/internet services for residential customers of Time Warner Cable.
  • Spliced fiber optic connections inside plant only under direct supervision.
  • Install video, internet, and telephony services to new and existing customers.
  • Trouble shoot network issues, program digital box and television, internet, and telephone systems.
  • Test and troubleshoot audio/video equipment.

Top Installation Technician Employers

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