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Become An Installation Technician

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Working As An Installation Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does An Installation Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Installation Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Installation Technician jobs

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Installation Technician Career Paths

Installation Technician
Field Service Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Maintenance Technician Engineer Project Engineer
Construction Manager
10 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Technical Support Specialist Information Technology Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Technician Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Driver Delivery Driver Account Manager
District Sales Manager
7 Yearsyrs
Technician Service Technician Service Manager
General Manager
7 Yearsyrs
Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Field Technician Technical Support Specialist Information Technology Manager
Information Technology Director
10 Yearsyrs
Service Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Maintenance Technician Maintenance Manager Operations Manager
Operations Director
9 Yearsyrs
Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Project Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Lead Technician Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Operations Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Installation And Service Technician Service Technician General Manager
Territory Manager
7 Yearsyrs
Field Technician Systems Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Digital Technician 3.5 years
Service Technician 3.3 years
Network Technician 3.1 years
Data Technician 2.7 years
Technician 2.6 years
Field Technician 2.4 years
Installer 2.2 years
Cable Technician 2.1 years
Junior Technician 1.6 years
Top Employers Before
Technician 12.0%
Installer 7.8%
Supervisor 3.7%
Cashier 3.4%
Manager 3.4%
Owner 3.2%
Top Employers After
Technician 12.7%
Installer 4.8%
Owner 4.3%
Driver 3.7%
Manager 2.8%

Installation Technician Demographics

Gender

Male

93.7%

Female

5.1%

Unknown

1.2%
Ethnicity

White

80.7%

Hispanic or Latino

11.2%

Asian

6.1%

Unknown

1.4%

Black or African American

0.6%
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Languages Spoken

Spanish

62.3%

Carrier

11.1%

French

5.7%

German

3.5%

Portuguese

2.4%

Polish

2.2%

Italian

1.9%

Arabic

1.6%

Vietnamese

1.4%

Russian

1.1%

Japanese

1.1%

Cherokee

0.8%

Korean

0.8%

Tagalog

0.8%

Chinese

0.8%

Mandarin

0.5%

Albanian

0.5%

Persian

0.5%

Hebrew

0.5%

Samoan

0.3%
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Installation Technician Education

Schools

University of Phoenix

24.6%

Community College of the Air Force

6.9%

Universal Technical Institute

5.7%

Strayer University

5.4%

Full Sail University

4.9%

Kaplan University

4.7%

The Academy

4.3%

Liberty University

4.3%

ECPI University

3.9%

Wake Technical Community College

3.7%

Lincoln Technical Institute

3.7%

Northern Virginia Community College

3.7%

Ashford University

3.3%

El Paso Community College

3.1%

University of Houston

3.1%

American InterContinental University

3.1%

Austin Community College

3.0%

Sinclair Community College

2.9%

Lamar University

2.9%

Porter and Chester Institute

2.9%
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Majors

Business

15.1%

Electrical Engineering

12.9%

Electrical Engineering Technology

8.3%

Computer Science

6.8%

Information Technology

6.1%

Computer Networking

6.0%

Criminal Justice

5.4%

General Studies

5.4%

Computer Information Systems

5.2%

Heating And Air Conditioning

4.6%

Automotive Technology

4.2%

Environmental Control Technologies/Technicians

3.8%

Communication

2.8%

Management

2.4%

Education

2.0%

Industrial Technology

2.0%

Engineering

1.9%

Graphic Design

1.7%

Mechanical Engineering

1.7%

Psychology

1.6%
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Degrees

Other

42.1%

Bachelors

21.6%

Associate

21.3%

Certificate

8.4%

Masters

3.1%

Diploma

2.9%

License

0.4%

Doctorate

0.1%
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Part Time
Internship
Temporary

Real Installation Technician Salaries

Job Title Company Location Start Date Salary
Hyperion Installation Tech Ciber, Inc. Santa Rosa, CA Oct 06, 2014 $105,000
Technical Installer Ciber, Inc. Dearborn, MI Sep 10, 2016 $56,742
Technical Installer Ciber, Inc. Dearborn, MI Oct 09, 2016 $56,742
Installation Technician CDA Services, Inc. Irvington, NJ Jan 03, 2016 $56,349
Ceramic Coating Installation Technician Property Preservation & Coating Services Inc. Santa Ana, CA Mar 05, 2010 $48,335
Installation Technician/Radiator Structure Specialist CDA Services, Inc. Irvington, NJ Jan 04, 2016 $41,740
Installation Technician Am Broadband, LLC/DBA/Nexlink Sunrise, FL Feb 24, 2010 $37,900
Pipe Installation Technician Chaparral Construction Dickinson, ND May 02, 2016 $36,523
Installation Technician CDA Services, Inc. Irvington, NJ Jan 03, 2016 $35,479 -
$52,175

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Top Skills for An Installation Technician

InternetServicesFiberOpticVideoTelephoneSystemsAudioSecuritySystemsHvacCustomerServiceCctvAccessControlSystemsWindowsHandToolsTechnicalSupportServiceCallsPCLowVoltageCat5SetupFireAlarmSystemsInstallationProcess

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Top Installation Technician Skills

  1. Internet Services
  2. Fiber Optic
  3. Video
You can check out examples of real life uses of top skills on resumes here:
  • Installed, serviced and maintained cable/internet services for residential customers of Time Warner Cable.
  • Spliced fiber optic connections inside plant only under direct supervision.
  • Install video, internet, and telephony services to new and existing customers.
  • Trouble shoot network issues, program digital box and television, internet, and telephone systems.
  • Test and troubleshoot audio/video equipment.

Top Installation Technician Employers

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