Installer/trainer jobs near me - 54 jobs

**Posting Title:** Technical Trainer/Facilitator **Salary Range:** $111,800 to $139,700 **Travel:** 75% travel to regional training centers and project locations is eligible for the annual performance bonus._** Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets. **WHO WE ARE** For more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who've built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we've built a reputation for integrity. We're problem solvers and innovation seekers. We're team players and safety fanatics. And we always-always-do the right thing. Even when no one is looking. Because what we do here is important, but how we do it is everything. **THE PRODUCTION TEAM** The Production Team is responsible for overseeing Cupertino Electric's Field workforce, ensuring that all projects are executed with the high standards of safety, productivity, scheduling, quality and cost control. Our team is dedicated to operational excellence, maintaining tight control over project execution from start to finish. We take pride in developing and deploying the best Field Managers in the industry, leaders who drive performance, uphold standards, and deliver successful project outcomes. **ABOUT THE ROLE** We are seeking an experienced and dynamic **Technical Trainer / Facilitator** to lead hands-on, engaging instructor-led training for skilled trade professionals. across the organization. The ideal candidate will have practical field experience, a passion for workforce development, and the ability to translate complex technical concepts into accessible learning experiences. This role delivers **technical training** , **process instruction** , and **soft skills development** at our regional training centers, with periodic visits to project locations for real-world reinforcement and skill observation. You will work directly with new hires, supervisors, and experienced team members to promote safe, efficient, and professional performance across these roles. + **Deliver engaging, hands-on technical training** on operational procedures, tools, systems, and safety protocols, for labor and trade personnel + Facilitate in-person and/or virtual workshops on **communication, leadership, problem-solving, and team collaboration** for supervisors and professional staff. + Assess trainees' skill levels and learning needs, adjusting content and delivery accordingly. + Support onboarding, upskilling, and refresher training for employees at different levels. + Conduct live instruction in classroom, shop, and field-based environments. + Observe and assess employee performance during training and provide actionable feedback. + Travel periodically to field sites to support job-specific coaching, reinforce training content, and observe work in context. + Maintain accurate records of training completion, evaluations, and participant feedback. + Collaborate with project managers, foremen, and field staff to identify performance gaps and recommend training interventions + Coordinate with department leaders to identify training needs and ensure alignment with operational goals and values. + Provide feedback on training materials including instructor led training, manuals, toolkits, and e-learning modules, when gaps are identified. + Stay current with industry trends, certifications, codes, and best practices to ensure content remains relevant and compliant. **Knowledge:** Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review exist at this level. **Job Complexity:** Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups. **Supervision:** Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others. **CORE COMPETENCIES** + Strong presence in both classroom and field settings + Culturally aware and respectful across all employee levels + Practical and solutions-oriented + Excellent interpersonal and coaching skills + Organized, adaptable, and committed to continuous learning **ABOUT YOU** + Strong presentation, communication, and interpersonal skills. + Proven ability to train both field employees and professional staff. + Ability to teach diverse audiences with varying levels of experience and education. + Skilled in delivering both **technical skills instruction** and **leadership/soft skills development** . + Ability to lead group instruction and provide 1:1 coaching. + Comfortable using basic technology (e.g., PowerPoint, Excel, LMS platforms) for training delivery and tracking. **MINIMUM QUALIFICATIONS** _Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying._ **Education:** High school diploma or GED required. **Experience:** 8+ years of proven experience facilitating training in a construction or operational environment. **PREFERRED QUALIFICATIONS** + Prior experience in construction (field or supervisory roles), manufacturing, logistics, utilities, or similar operational environments. + Prior experience working in a union workforce environment. + Understanding of construction projects and full project lifecycle. + OSHA 10/30 certification or equivalent safety training background. + Bilingual (especially Spanish) strongly preferred. + Experience with adult learning principles or training certifications such as Training & Facilitation, Train-the Trainer, Human Performance Improvement or similar from a nationally recognized accredited institution (IAF, CPF, ATD, ISPI). _*Applicants must be authorized to work in the United States. This position is not eligible for sponsorship._ _\#LI-VR1_ **PLEASE NOTE:** CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about "job scams" how to avoid them, click here. (******************************************** CEI is a place where every single person can-and does-have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you'll go home every day knowing you helped contribute to important work that shapes people's lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at *************** or 1-(877)-747-4CEI. Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. Role Summary As the Product Support Technical Specialist, you will be the central coordinator for our Product Support Service Request ticket lifecycle. A Service Request (SR) Ticket is submitted via JIRA to the Engineering/DevOps teams when a customer or LogicGate team member reports an issue within an environment that cannot be remedied via standard troubleshooting within Product Support. These issues are almost exclusively bugs that prevent Risk Cloud from functioning as intended. The primary function of this role is to provide high-level functional triage, ensure swift handoffs between teams, and hold Engineering and Product Support resources accountable to Service Level Agreements (SLAs). This role requires exceptional organizational, analytical, and process management skills. Key Responsibilities 1. Service Request Triage & Resolution Own initial triage: Review all incoming SRs from Product Support, confirm severity and impact, and assign the appropriate priority level. Validate inputs: Ensure SRs are fully documented before escalation (reproduce steps, customer impact, logs/screenshots, environment details, links to original support tickets). Resolve simpler SRs: Directly resolve lower-complexity SRs that don't require full Engineering or Product involvement, using your understanding of Risk Cloud behavior and configuration. Routing & assignment: Assign SRs to the correct Engineering/DevOps squad or Product owner based on functional area and impact. 2. Operations, SLAs & Workflow Ownership SLA monitoring: Track SRs throughout their lifecycle to ensure response and resolution times meet defined SLAs. Unblock and escalate: Proactively chase blockers, drive follow-ups, and escalate when SRs are at risk of breaching SLAs. Queue health: Maintain a clean, organized SR backlog (clear owners, statuses, priorities) and regularly surface risk areas to Support leadership. Process ownership: Maintain and improve the SR workflow, including templates, fields, handoff checklists, and status definitions in Jira and the ticketing system. 3. Communication & Stakeholder Coordination Single point of coordination: Serve as the central coordination point between Product Support, Engineering, DevOps, and Product Management for escalated issues. Status updates: Provide timely, clear status updates on SRs to Support leadership and, where needed, to customer-facing teams (CSM, Account Execs). Expectation setting: Help set realistic expectations for timelines and impact with internal stakeholders, escalating when tradeoffs or difficult prioritization decisions are required. Post-issue follow-up: Coordinate post-incident reviews for major SRs, capturing actions and ensuring follow-through. 4. Analytics, Trends & Continuous Improvement Trend analysis: Analyze SR and support ticket data to identify recurring issues, patterns, and root causes across customers, products, and environments. Process improvements: Recommend and help implement process changes to reduce handoff friction, shorten time to resolution, and improve SR quality at intake. Product feedback loop: Summarize recurring SR themes and partner with Product Management to recommend functional product changes and configuration best practices that reduce future tickets. Reporting: Build and maintain simple reports/dashboards on SR volume, SLA adherence, backlog status, and top drivers for leadership. Attributes of a Great Candidate Industry Experience: Minimum of 2 to 4 years in a technical customer service, support operations, or Service Desk coordination role, ideally within a B2B SaaS environment. Ticket Management: Proven expertise in working with enterprise-level ticketing systems (e.g., Zendesk, ServiceNow, Salesforce) and adhering to strict SLAs. Process Analysis: Demonstrated ability to analyze operational data and complex support workflows to identify inefficiencies, bottlenecks, and areas for automation or improvement. Issue Triage: Proven skill in performing rapid, accurate functional and severity triage for high volumes of incoming issues. Communication Skills: Exceptional communication (written and spoken), interpersonal, and relationship-building skills, with the ability to effectively interact with customers and internal stakeholders at all levels. Cross-Functional Coordination: Experience managing deliverables and timelines for cross-functional teams (Engineering, Product, Support) and driving accountability without formal reporting authority. Customer Centricity: A strong customer-centric approach with a proven track record of advocating for customer needs. Documentation: Strong ability to document process flows, define process metrics, and create clear, action-oriented reports for leadership. The anticipated base salary range for the role is $80,000 - $100,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: The Technology Solutions Advisor is responsible for managing the broker experience throughout the new build and renewal process. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions. The Advisor will also contribute to process improvement initiatives and maintain a high level of customer service. This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you're part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. KEY RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. • Collaborate with all pre- and post-sale/service groups to manage broker experience as a point of contact throughout new build and renewal processes implementation. • Conduct initial training and intake meetings with sales, brokers, BenAdmin to review necessary information for carrier installations and implementation assessment. During this time, the TSA will gather missing information required, identify obstacles, set appropriate expectations, establish trust, offer additional training if needed, and build a relationship with broker. • Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings. To include but not limited to CRQS, AWS, BenAdmin products and how they integrate. Be market technology experts. • Demonstrate adaptive training styles to target audience's capabilities/skills during regular client trainings and demos. Ability to educate client through virtual or in person meetings on offerings available within market and the necessary next steps including paperwork needed for submission to the BenAdmin team if applicable. • Analyze clients' business needs and pain points and address them through promotion of technology solutions available within the market to elevate their business growth. • Continuously monitor, document updates, and evaluate a brokers group build progress via internal tools and provide update communications as outlined through the entire build process. • Works as a willing partner with each respective department to enhance the broker's experience with each case; participates in projects and meetings as requested. • Provide superior customer service to internal and external customers in all encounters that is timely, thorough, and appropriate. • Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings. To include but not limited to CRQS, AWS, BenAdmin products and how they integrate. • Participate, contribute, and review development of training, tools, document and Standard Operating Procedures while actively participating when requested in User Acceptance Testing (UAT) for new development tools or processes. EDUCATION AND EXPERIENCE The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor's Degree in technology-based field or equivalent industry experience • 3+ years of previous experience with technology software • 3+ years of related experience in fields of Insurance, BenAdmin, broker agency, carrier and benefits insurance. CERTIFICATIONS, LICENSES, REGISTRATIONS • None FUNCTIONAL SKILLS • Outstanding verbal and video presentation skills • Positive attitude toward customer service (solution oriented and ability to deal with ambiguity) • Ability to professionally articulate clearly conversationally and compose clear, concise, professional correspondence and response letters/emails to internal and external clients. • Ability to work in a team environment and build strong cross functional relationships. • Competent PC skills, proficiency in MS Office products and web browsers • Desired ability to work with both internal and external clients at all professional title levels. • Proficient in conducting technical product demo/training sessions on a regular basis. • Demonstrated ability to easily learn new systems, applications and technology. • Demonstrated ability to manage workload in many stages of process management. • Ability to manage to deadlines effectively. • Excellent research and problem-solving skills with strong attention to detail. • Demonstrates ability to follow a regular business cadence to organizing their workload, priorities, and activities in a timely manner. The annual base salary for this position is $80,000.00 - $85,000.00. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Job TitleProduct Support Specialist, Enterprise Informatics (United States Remote) Job Description Product Support Specialist Join a collaborative, high-impact technical support team responsible for resolving complex product issues, driving product quality, and enabling faster customer resolution through expert knowledge and escalation handling. Your role: Deliver expert-level technical support to internal teams and B2B customers by identifying root causes and coordinating resolutions through cross-functional collaboration. Act as a key escalation point, managing issues from initial assessment through resolution and root cause analysis, ensuring corrective actions are implemented to prevent recurrence. Partner with Market Technical Support Specialists (TSS) and Field Service Engineers (FSEs) to share knowledge and drive faster customer issue resolution through training and support. Contribute to the successful deployment of New Product Introductions (NPIs), including Field Factory Installations, first of a Kind implementation, and Field Monitoring Activities. Own and maintain knowledge management processes by authoring, reviewing, and archiving knowledge articles using Knowledge-Centered Service (KCS) methodology. You're the right fit if: You've acquired 3+ years of experience in technical support or field service, ideally in a business-to-business (B2B) health technology environment, individual contributor role. Provided technical support and troubleshooting for medical technology systems, ensuring minimal downtime and optimal performance; experience with PACS, DICOM, Structured Reporting (SR), medical measurements, EMR systems, and HL7 integration is a strong asset. Your skills include root cause analysis, escalation handling, knowledge article management, and experience working with cross-functional teams (R&D, marketing, clinical applications). You have a Bachelor's degree in engineering, life sciences, or a related technical field. You're an effective communicator with strong problem-solving abilities, capable of working independently or in teams, and willing to travel on-site when needed. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a Field role About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $59,138 to $94,620. The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $62,250 to $99,600. The pay range for this position in AK, DE, MD, NY, RI, or WA is $65,363 to $104,580. The pay range for this position in CA, CT, DC, MA, or NJ is $69,720 to $111,552. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. #LI-PH1 #LI-Remote This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Job DescriptionBenefits: 401(k) Dental insurance Paid time off Vision insurance BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self starter to fill the position to be based in Richardson, TX area. This position is responsible for pre-sales & post sales technical engagement with the customer, including product support, product demonstrations and technical presentations. For more information about the company please visit ************************ Responsibilities: - Product technical support for BECs 4G LTE, FTTx, xDSL, M2M/IoT products and BECs Cloud Management platform. - Work and support customers to design network architecture and applications - Provide solution for field technical and configuration issues - Assist customer in network configuration and troubleshooting. - Provide customer demonstration of configuration of BEC products. - Support regional sales team to complete successful product trials & evaluations - Perform technical training and education to customers - Travel to customer sites to support lab testing and/or field trials Qualifications: - 3 or more years of product support experience in telecommunication, IT/computer, data networking industry - Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols. - Familiar with Telco, ISP and wireless carriers network equipment and operations - Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies - Hard working and willing to learn new skills and technologies - Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required. - Speaks Mandarin prefer - 20% domestic travel may be required Work remote temporarily due to COVID-19.

We are a leading learning services firm specializing in Learning & Development (L&D) staff augmentation. Through our Learning Talent service line, we partner with global organizations to connect them with high-caliber training professionals on a flexible, contract basis. One of our long-standing clients-a premier provider of tax, audit, and compliance software-relies on us to identify experts who can deliver high-impact product training to their customers. We're currently expanding our network of freelance training professionals to support on-demand virtual delivery engagements. Location: United States (Remote) Type: Contract / Freelance / Ad Hoc Projects Compensation: Competitive hourly rate (commensurate with experience) About the Role You will deliver engaging, software-focused training sessions to the client's customers, helping them understand and effectively use complex tax or audit applications. These are virtual, web-based sessions that occur on an ad hoc basis, depending on customer need. This is not a full-time role. It is ideal for freelancers, semi-retired professionals, or independent consultants who enjoy teaching and are seeking flexible, remote work that leverages their domain and software expertise. Job requirements Who we are looking for You're a great fit if you: Have 3+ years of hands-on experience in tax or audit within a public accounting firm, corporate tax department, or equivalent environment Must have 3+ years of overall experience with CCH Axcess, including recent, hands-on use within the past 12 months Have experience in training, onboarding, or customer education-whether formal or informal Are confident delivering live, remote product training using platforms like Zoom, WebEx, or MS Teams Are US-based and available for ad hoc freelance work during standard business hours Nice to Have CPA or EA designation Prior experience as a software trainer, implementation consultant, or customer success professional Experience working directly with customers or end users of financial/tax software Background in adult learning, instructional design, or technical communication What we offer Fully remote, flexible contract work-scheduled in advance, based on your availability The opportunity to apply your tax/audit expertise in a new, rewarding context Competitive compensation per engagement Access to future freelance opportunities with top-tier L&D clients How to apply If you meet the qualifications and are interested in joining our extended network of freelance professionals, please apply, we would love to hear from you! We look forward to learning more about your experience and how you can support our client's learners. All done! Your application has been successfully submitted! Other jobs

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a EHR Clinical Applications Trainer The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications. This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use. Training Design & Delivery Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows. Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams. Build and maintain training environments, scenarios, and practice exercises aligned to real workflows. Manage Sandbox environment testing and documentation. Workflow Enablement Translate current-state and future-state workflows into clear training and job aid. Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency. Support change management by preparing staff documentation quality grades, and workflow changes. Training Administration & Evaluation Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools. Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends. Maintain a library of training materials and ensure version control following upgrades/releases. Collaboration & Compliance Work closely with providers, nursing leadership, clinic managers, IT, and quality teams. Ensure training aligns with regulatory and organizational standards (HIPAA, security, documentation policies). Promote data integrity and safe system usage, including security best practices. Location Mix of on-site and remote (role-dependent); travel to clinics/sites as needed. Occasional evenings/weekends during go-lives, upgrades, or major training events. Education and Requirements Preferred Qualifications Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications. Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS. Clinical background (RN, MA, LPN, allied health) or formal informatics training. Experience supporting go-lives, upgrades, or optimization initiatives. Knowledge of revenue cycle workflows and/or quality measures. Required Qualifications Associate's degree in healthcare, education, informatics, IT, or equivalent experience. 2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities. Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both). Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle). Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly. Position Benefits Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health Day Calm subscription for all employees

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Type Remote Job Summary As a Product Support Specialist II, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience. Essential Functions * Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis. * Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques. * Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction. * Proactively engage with customers, using historical data to anticipate issues and prevent future escalations. * Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes. * Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed. * Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues. * Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem. * Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada). Required/Preferred Education and Experience * Bachelor's degree in a related field or equivalent professional experience. * Typically 4-6 years of product support experience, including advanced troubleshooting. * Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases. Knowledge, Skills and Abilities * Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership. * Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues. * Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate. * Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills. * Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction. * Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges. * Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem. * International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Occasionally * Hearing - Occasionally * Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-Remote #LI-HM1 The hourly pay rate for this position is: $18.00 to $26.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. Important Notice: Beware of Recruitment Scams It has come to our attention that there are fraudulent activities targeting job seekers, where individuals are impersonating Amplemarket by using fake profiles, domains, and emails. Please be informed that Amplemarket always uses our main domain (amplemarket.com) for all hiring and recruitment purposes. Any communication or offer not originating from an amplemarket.com email address should be regarded as suspicious. We will never request personal financial information (such as bank account details) during the initial application or interview process. Our hiring process does not involve transferring money or making payments of any kind to secure a position. Amplemarket is not responsible for any loss or damage incurred as a result of job scams or fraudulent activity by third parties misusing our company name. If you have any doubts about the legitimacy of a job opportunity with Amplemarket, please contact our HR department directly. We advise you to verify the authenticity of any job-related communications claiming to be from Amplemarket. If you have any concerns or doubts, please contact us directly through our official channels. Your security is our priority. Thank you for your vigilance and understanding. We're looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers. The Support Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that scale, let's talk! You will: Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions. Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform. Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements. Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient. Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience. Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language. Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates. Who we're looking for: You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate). You're comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar). You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary. You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied. You write and communicate clearly, adapting your tone to varied audiences. You thrive in fast-paced and collaborative environments, and you're eager to learn and grow with a high-growth SaaS company. You're located in LATAM or the US and can comfortably work within US time zones. Nice to have: Prior experience working remotely with distributed teams. Familiarity or subject-matter expertise within the sales enablement or B2B SaaS domain. A little more about Amplemarket: We are a post-Series A start-up We are backed by YCombinator Fast growing startup with product market fit Founders also created ************************** You can listen more about us here: ********************** We offer: Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

The Product Support Specialist provides a technical evaluation, investigation, and product support to HCUS customers and internal departments. Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new assignments and may provide guidance to other personnel on day-to-day and routine assignments. Offers mentorship to others on technical and product knowledge and operating procedures. To meet the needs of our customers, work outside normal business hours and holidays are required. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and responsibilities Performs hardware and software evaluation of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications. Identifies issues and communicates with Original Equipment Manufacturers (OEMs) to address incompatibilities. Makes recommendations for corrections or performance enhancements. Interfaces with internal and external customers to perform troubleshooting and diagnostic evaluations to determine technical issues and to identify potential product enhancements. Works with cross functional teams to provide remote or on-site support of new products and address escalated technical issues. Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance, upgrade and troubleshooting techniques. Along with Product Management, works with OEMs, suppliers and other HCUS departments to identify optimal hardware and software components to support HCUS medical imaging products. Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process. Creates and ensures that all necessary technical, configuration, product availability and support information is provided to the service organization. Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education. Ensures that problems and solutions are effectively documented into a product knowledge database. Assesses new techniques and current work practices to reduce service costs and increase service efficiency. Participates in customer site visits, as necessary. Short notice and/or overnight travel, as required, to work on customer systems. Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications Bachelor's degree in computer science, Information Systems, Electrical/Mechanical Engineering, or other related field with a minimum of 8 years technical support related experience or comparable education and work experience. Creative, consultative, communicator with the ability to build relationships to support the evolving needs of customers, employees, and the business. Experience with Case Management tracking tools. Advanced working knowledge of current network technologies. Advanced working knowledge of current IT technologies and common business productivity software, eg: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, etc. Superior communication and interpersonal skills, excellent telephone manner. Ability to achieve results and meet goals in a fast-paced, rapidly changing team environment. Advanced working knowledge of Microsoft Operating Systems and virtualization technologies. Excellent organizational and multi-tasking skills. Physical requirements The position requires the ability to perform the following physical demands and/or have the listed capabilities. The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. Close Vision: The ability to see clearly at twenty inches or less. Travel Occasional (up to 25%) travel may be required based on business need. Salary and Benefits: $38.46 - $47.93 (depending on experience) Medical, Dental, Vision Life Insurance 401k Paid Time Off *#LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Product Support Specialist II- Capital Equipment provides enterprise level technical support to Customer, Partners and the Field Service Team for very complex and unique issues escalated by multiple internal stakeholders. This role drives complete resolution to complex issues assessment of need for. As a product expert with significant problem identification knowledge and expertise, this role is expected to assess and address all incoming issues, in collaboration with other stakeholders where appropriate. Specialists will be accountable to address through resolution critical Customers issues, and notify/inform leadership appropriately to meet Customer and compliance requirements. This may require work after normal business hours, weekends and holidays on occasion. They must manage the situation to de-escalate the situation while resolving the issue(s) or ensuring smooth hand off back to the Customer facing team. The Specialist leverages remote diagnostics, their expert experience with the products and in-depth understanding of the theory of their operation/safety hazards for the products and troubleshooting experience to resolve issues quickly. Inquires may include troubleshooting and corrective maintenance advice related to complex controls, electrical, mechanical, piping and electronics issues. This role may be located at a business location or remote work environment, based on business needs determined at business leader discretion. What You'll do as a Product Support Specialist II Act as the front line interface to Technical Support and PSS I team as an escalation point, with Field Service Representatives, Specialists and Customers as it relates to complex and escalated technical troubleshooting. Assists with the development of support strategy and reports on the status of the repair as required. Provides expert level technical support and expertise on a broad range of STERIS capital equipment products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assists others on-site (Customer) troubleshooting/technical support as required. Troubleshoots STERIS products, documents all critical failures in real time, independently develops solutions and initiates corrective action for high level issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools, including working with cross functional stakeholders in timely effective manner. Maintain equipment-related technical proficiency across multiple capital equipment product lines. Identify areas of opportunity to improve the overall Employee and Customer experience. Offer's alternative solutions where appropriate with the objective of developing Customer loyalty. Collects and assesses complex engineering data from multiple sources to determine opportunities for all STERIS product and process improvement. Partners with Engineering, R&D and Field Leadership to identify trends and issues that require resolution or feedback to reduce risk and improve Customer experience and up time. Assist in the development and enhancements to service procedures as a result of thorough analysis and technical problem solving by collecting, assessing engineering data to determine opportunity for improvement. Initiates new capital equipment maintenance manual updates to be released for use by STERIS Customers. Subject matter expert for the creation of new job aids (flow-charts, videos, 3D animations, etc) Collect & analyze data for root cause problem solving of complex problems. Assist in the development of implementation plans for corrective actions. Participates in regular product and computer skills update and new product release training to maintain and enhance technical support skills. Perform initial review of technical documentation and association of Product, Problem, Resolution & parts for service data bases. Develop service kits and qualify service replacement parts. May be needed to travel to a site to resolve a complex issue. Key contributors to Service Engineer on NPD Serviceability Review and other key activities on new product development as needed. Participate or lead projects in collaboration with Engineering Teams. The Experience, Abilities and Skills Needed Associates Degree and 7+ years of related experience servicing and repairing biomedical type equipment or related equipment (mechanical, electronic, electromechanical, etc.); prior experience as a FSR, Technical Specialists or relatedfield equipment equivalent is preferred (High School and 12+ years of related exprience may be considered) Demonstrated advanced technical problem solving, data analysis and collaboration skills coupled with extraordinary Customer experience skills. Proven aptitude in managing multiple task in a fast-paced, dynamic environment while meeting critical SLA's. Candidate should ideally possess the following: Must have ability to read electrical schematics and mechanical drawings then troubleshoot associated issues & isolate a fault to a cause by gathering relevant facts from caller. Demonstrated mechanical aptitude (hands-on capability, etc). Demonstrated ability to use meters, gauges, and hand tools. Excellent organizational and time management skills. Demonstrated understanding or risk and compliance requirements for specific equipment types and processes in a medical/hospital setting is preferred Demonstrates excellent verbal and written communication, both with internal employees as well as Customers and external vendors, including compliance and process documentation. Demonstrated ability to identify and communicate sensitive issues & concerns with high risk to the appropriate leadership in timely effective manner Must demonstrate a high level of professionalism, confidentiality, and integrity. Must be a highly motivated, self-starter who can work in a fast-paced environment and handle multiple projects simultaneously. Must be able to effectively interface with various departments and levels inside and outside of the organization in order to expedite tasks. Ability to prioritize work, handles multiple tasks simultaneously, set goals and enforce deadlines, while maintaining flexibility to reassess and re-prioritize. Strong aptitude to new technology and ever-changing computer skills. What STERIS Offers At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We shares our success together with you by rewarding you for your hard work and achievements. Here is just a brief overview of what we offer: Competitive Pay Extensive Paid Time Off and (9) added Holidays. Excellent healthcare, dental, and vision benefits 401(k) with a company match Long/Short term disability coverage Parental Leave Additional add-on benefits/discounts for programs such as Pet Insurance Continued training and educations programs Excellent opportunities for advancement in a stable long-term career #LI-KS1 #LI-Remote Pay range for this opportunity is $75,000-89,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub! What you'll do: - Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products. Provides training on a range of Lightspeed software products, tools, support and practical set ups found at typical client sites. - Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes. - Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials. - Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them. - Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments. - Performs other related duties as assigned. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 2+ years software training experience - Experience with executing customer-facing implementation or product delivery projects - Demonstrated experience managing multiple priorities and balancing competing priorities. - Excellent interpersonal/communication and presentation skills - Ability to travel 50% - 75% of the time - one week training on site/one week training remotely Preferred Qualifications: - Dealership experience preferred - Marine, RV or Powersports - Bachelor's degree or equivalent experience preferred - Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.) - Ability to consult and collaborate cross-functionally with other departments

We are one of the fastest-growing insurance agencies within the top 100 brokers in the United States. With 50 years of industry experience, King Risk Partners has deep insurance expertise in personal and commercial insurance, offering a full line of competitively priced comprehensive coverage solutions including home, auto, life, aviation, private client, employee benefits and business risk management, habitational and condo associations, surety bonds, and more. As an Applications Trainer, you will play a vital role in our team's success by conducting site visits and remote meetings with agencies to provide training on the features and operation of our AMS360 insurance agency management system. You will also be responsible for maintaining workflows, creating job aids, and promoting best practices. In addition to virtual training for team members, you will deliver both onsite and remote training courses for introductory and intermediate level users. Timely and detailed responses to agency partners' support requests will be a key aspect of your role. You'll also assist in data clean-up before and after conversion, all while managing multiple projects with well-defined plans and deadlines. We value a strong, positive, customer service-oriented approach in all interactions and training activities. As part of your responsibilities, you'll be expected to evaluate results and initiate changes to help us achieve our organizational objectives. If you're enthusiastic about making a meaningful impact in the insurance industry, and if you're ready to be part of a team that values dedication, innovation, and client satisfaction, we invite you to explore the exciting opportunities that await you at King Risk Partners, LLC. Together, we can continue to redefine excellence in insurance services and create a legacy of success. Requirements Advanced knowledge of AMS360 insurance agency management system software (required). Ability to develop workflows and job aids. Ability to work with an agency on specific workflow development that may be needed. Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrated ability to problem-solve and anticipate solutions. Experience in insurance policy lifecycle management. Strong administrative and computing skills, including proficiency in Microsoft Office (Word, Excel, and PowerPoint). Effective prioritization and deadline management skills. Professional, organized, and skilled communicator with the ability to convey ideas, concepts, and strategies to all levels of the organization. Competence in collaboration tools such as WebEx, Zoom, or Teams. Adaptability to changing priorities, demands, and timelines through analytical and problem-solving capabilities. Willingness to travel domestically, up to 20% of the year. All other duties as assigned. Knowledge, Skills and Abilities (KSA): Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrates ability to problem solve and anticipate solutions. Professional, organized, and strong communicator. Must be able to communicate ideas, concepts, and strategies to all levels of the organization. Required: Minimum of 5 years of AMS360 insurance agency management system experience. Minimum of 2 years of AMS360 training experience. What We Offer: Medical Insurance Dental Insurance Vision Insurance 401(k) with employer match Short-Term Disability (employer paid) Long-Term Disability (employer paid) Life Insurance Employee Assistance Program Generous PTO Policy Tuition Reimbursement Employee Referral Program Growth and advancement opportunities Equal Opportunity Employer King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us in making a difference in the insurance industry. Apply today and become a part of the King Risk Partners, LLC team! Salary Description $65,000 - $75,000

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Job Type Remote Job Summary As a Product Support Specialist II, you will serve as a Subject Matter Expert (SME) within the team, providing advanced product support for complex issues and playing a key role in driving product improvements. You will take ownership of escalated cases, lead cross-functional initiatives, and mentor junior team members. Additionally, you will analyze customer data and product feedback, using insights to enhance support processes and contribute to the overall customer experience. Essential Functions Serve as an SME for assigned SaaS products, taking ownership of escalated cases and resolving them through advanced troubleshooting and root cause analysis. Mentor junior team members, providing guidance and support on advanced product knowledge and customer support techniques. Lead cross-functional initiatives that improve product support workflows, collaborating with product management, engineering, and marketing teams to enhance efficiency and customer satisfaction. Proactively engage with customers, using historical data to anticipate issues and prevent future escalations. Work closely with R&D to address recurring product issues by contributing insights that help shape the product roadmap. Leverage creativity and analytical skills to propose solutions, enhancing both the product and internal support processes. Ensure the quality and accuracy of knowledge base articles, acting as a knowledge approver and authoring new content as needed. Analyze customer data to identify trends in product usage, proposing process improvements and enhancements based on recurring issues. Develop a comprehensive understanding of how different products within the suite integrate, providing solutions that optimize the overall product ecosystem. Prepare to support international customers by developing knowledge of region-specific product requirements (e.g., Canada). Required/Preferred Education and Experience Bachelor's degree in a related field or equivalent professional experience. Typically 4-6 years of product support experience, including advanced troubleshooting. Proven expertise in advanced troubleshooting of complex issues and leadership in resolving escalated cases. Knowledge, Skills and Abilities Skills: Strong mentorship abilities, analytical thinking, and demonstrated cross-functional leadership. Advanced Product Expertise: Deep knowledge of all product features, including advanced configurations and integrations, with the ability to independently resolve complex issues. Proactive Customer Engagement: Uses data and trends to anticipate potential issues and prevent them before they escalate. Product Mentorship: Provides mentorship and technical guidance to junior team members, sharing knowledge to build their product support skills. Process Improvement: Identifies and implements enhancements in support processes to improve efficiency and customer satisfaction. Innovation & Analytical Thinking: Leverages creativity and analytical thinking to introduce new solutions to recurring product challenges. Product Integration Insight: Understands product interdependencies within the suite and offers solutions that optimize the overall product ecosystem. International Readiness: Develops the necessary knowledge to support customers in new regions (e.g., Canada), ensuring region-specific product requirements are met. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-Remote #LI-HM1 The hourly pay rate for this position is: $18.00 to $26.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): + 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. + Bachelor's degree in electrical engineering can substitute for 4 years of experience. + Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings. + Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators. + Commissioning and field experience are recommended. + NFPA 70 ARC Flash Certified preferred + Valid Driver's License. + Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices. + Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory. + Ability to troubleshoot Switchgear and/or PowerGen equipment and systems. + Ability to understand and follow project scopes. + Ability to learn PowerSecure Microgrid Solution Products. + Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations. + Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision. + Possess good communication skills and demonstrate the ability to provide technical direction via phone and email. Job Duties and Responsibilities: Duties include but are not limited to: + Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site. + Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite. + Provide control of onsite engineering changes to drawings and settings files. + Effectively communicate open action items to proper initiatives for action planning and task assigning. + Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures. + Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs. + Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes. + Ability to troubleshoot and provide technical assistance on: + PowerGen Products such as Volvo or PSI. + Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. + Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC's. Physical Demands and Work Environment: + Travel will occasionally be required. Up to 45%. + Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes. + Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day. + Manual dexterity to operate digital equipment, including computers and PLC's, protective relays, controllers and other such equipment with small fine buttons and operators. + Occasional after-hours and weekend support is needed. + Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. About Us: PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes: * Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)• Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.Operating Company: PowerSecure

What you will do We are seeking a Technical Support Specialist to provide exceptional customer service and technical assistance to our North American clients. This role is responsible for troubleshooting, resolving technical issues, and ensuring customer satisfaction through timely and effective support. The Johnson controls global products fire detection systems portfolio includes Simplex, Autocall and also various types of systems such as addressable, conventional fire detection and associated products. You will be in direct contact with system partners, commissioning field technicians. As a member of the technical support, you will collaborate closely with other departments including sales, customer service, inside sales, marketing, training and R&D. Remote or On-site within North America How you will do it As technical support specialist, you will provide product support to customers and sales teams. You will support the full product range from JCI Global fire detection products, using Company produced software tools to provide solution on site or to assist customer requirement. • Respond to customer inquiries via phone, email, and chat in a professional manner. • Diagnose and resolve hardware, software, and network-related issues. • Escalate complex problems to higher-level support or engineering teams when necessary. • Document issues, solutions, and customer interactions in the support system (Salesforce). • Provide guidance on product usage, updates, and best practices. • Collaborate with cross-functional teams to improve support processes and customer experience. Create and maintain the Articles in Salesforce. Site visits to new or existing installations when required. • Participate in training sessions to stay current with product updates and industry trends. Product specific training will be provided to support constant personal professional development. You will communicate with field technicians and colleagues from within JCI global products and our associated dealers. What we look for Required • Associate or Bachelor's degree in electrical/electronics or relevant experience in the Fire Detection industry. • Minimum 5+ years of technical support or helpdesk experience in the Fire Detection industry.. • Strong knowledge of operating systems (Windows, mac OS, Linux) and networking fundamentals. • Familiarity with ticketing systems (e.g., Salesforce, Jira). • Excellent communication and problem-solving skills. • Ability to work independently and manage multiple priorities. • Bilingual (English + French or Spanish) is a plus. 🌟 Desired Skills • Experience with cloud platforms (Azure, AWS, Google Cloud). • Knowledge of cybersecurity basics and data protection practices. • Customer-first mindset with patience and empathy. • Ability to explain technical concepts to non-technical users. • Well-versed in MS Office, Salesforce, in company own or 3rd party diagnostics tools Willingness to travel HIRING SALARY RANGE: $91,000 - 114,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition. **Responsibilities** - Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality - Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition. - Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements. - Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution. - Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands - Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials. - Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact. - Global Responsibility: Heavy focus on North America with some International travel possible **Required Skills / Qualifications / Certifications / Tech Stack** **Essential** - 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works - Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment - Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption - Ability to travel 25%+ of the time - **Preferable** - 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Department: Outreach & Programming Reports To: Outreach & Programming Manager Job Classification: Part-Time Staff Member 20 hours/week; Temporary; Non-Exempt; Rate of Pay: Dependent upon State Library of Ohio grant; currently $16.50/hour; Not Fringe Benefit Eligible, Holiday Pay Eligible (13 days plus 1 Personal day); OPERS Retirement Job Summary: The Technology Trainer assists system-wide customers in basic computer skills, including PC Basics, the Internet, applications such as Google and social media, e-readers, tablets and other emerging technologies. The Technology Trainer schedules and promotes computer classes through various media outlets and teaches at all locations of Licking County Library and within the community. Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times. Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library's online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices. Essential Duties: Provides exemplary customer service to customers by providing current technology tools, teaching, and demonstrating their use at all LCL locations or other offsite locations within Licking County. Plans and implements computer- and technology-related classes for the public and staff. Coordinates, educates, and conducts classes and presentations for customers and staff on and off-site on library services and resources (i.e. speaker's bureau, community groups, internal staff training, etc). Maintains an awareness of developments in the field of public library service. Assists customers with basic computer-related requests including setting up email accounts, resume writing, Internet searching, and basic software applications such as Microsoft Word and Excel. Investigates, troubleshoots, and resolves basic computer hardware and software problems. Assists with system-wide equipment, digital content, services, programs, procedures, and recommends purchases and changes to immediate supervisor. Compiles information and statistics as requested by immediate supervisor. Submits invoicing information to the Library Business Office as requested and required for the program. Maintains class sign-up sheets and perform follow-up phone calls to class registrants. Creates and edits Microsoft Power Point slides for class presentations. Creates, reproduces, and distributes class handouts utilizing library office equipment. Instructs Library customers in the use of Library equipment. Updates and assists in development of website, Facebook, and other online marketing/network tools as requested. Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures. Fosters positive working relationships across Library departments and branches. Monitors the behavior of Library users. All other duties as needed or assigned. Additional Duties: May assist customers with microfilm reader/printer. May attend library continuing education activities and/or represent library at conferences and area events. May represent the library and participate in the activities of local professional and community organizations. May recommend policy, procedure, and signage to immediate supervisor.

Perfect Dynamics Virtual Solutions is a BPO (Business Process Outsourcing), BPI (Business Process In-sourcing), RPO (Recruitment Process Outsourcing), (Banking Business Process Outsourcing) corporation and KPO (Knowledge Process Outsourcing) and homeshoring corporation. We provide Business and IT Solution services to fortune 500 and government organizations. We specialize in providing assistance in B2B Sales Operations, Information Technology/Telecommunication operations, Financial Management/Merchant Services, Business Consulting, and Full Service Recruitment/Staffing Services. Arise Virtual Solutions Affiliation Perfect Dynamics Virtual Solutions, LLC. is an Independent Business Corporation (IBO) partnered with Arise Virtual Solutions in efforts to provide exceptional customer service to our clients. As an Certified Arise IBO we hold a master service agreement that allows CSP's to work under our umbrella corporation in order to service clients in the aspect of call center - customer service roles. Our CSP's will provide customer service in the roles of Billing, CSR support, Chat Operator, and Technical Support for major Fortune 500 Corporations. Job Description Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell. SHIFT REQUIREMENTS Schedule Your Own Hours Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun Paid 16th and last day of the month SALARY/COMPENSATION/BENEFITS $12 Per Hour + incentives Opportunity for Advancement for the right candidates Some benefits offered after 90 days of servicing The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Qualifications The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95). REQUIRED SKILLS Must be a High School Graduate Must be at least 18 years of age 6 months of Customer Service Experience Good Communication Skills Self-Starter Able to work with minimal supervision Multi-tasker (able to move between multiple screens) Preferred Skills 1 year of call center experience Associates Degree or Higher Leadership Skills and Experience High Achiever/Overachiever Coachable Willing to take on more responsibility Only Individuals who meet these Technical Requirements can service this client: • Windows 7, Windows 8, or Windows 10 (32 or 64 bit) Internet Explorer 8 with minimum of 4 Gigabytes of Ram. • A second monitor found to be beneficial for this program • Additional requirements may be found in the Arise Workstation Requirements NOTE: Windows XP , Windows Vista, Windows 2000 and MAC OS Not Currently Supported Additional Information All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences). Certification Completion Criteria Maintaining 100% attendance throughout the entire certification course, up to and including certification Successfully pass all tests and quizzes Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day - 2 hours of live calls and 2 hours of Adobe class time Complete all self-paced assignments Provide a completed Notarized Affidavit of Identification with Photo ID ******We are currently not accepting new profiles for this opportunity from residents in the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon.***** Perfect Dynamics VSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Dynamics VSC, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Perfect Dynamics VSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Perfect Dynamics VSC's employees to perform their job duties may result in discipline up to and including discharge.