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Installer/trainer skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical installer/trainer skills. We ranked the top skills for installer/trainers based on the percentage of resumes they appeared on. For example, 36.2% of installer/trainer resumes contained customer service as a skill. Continue reading to find out what skills an installer/trainer needs to be successful in the workplace.

15 installer/trainer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how installer/trainers use customer service:
  • Provide Superior Customer Service/Technical support for end users.
  • Train in-house Customer Service Reps and Sales Team on the product along with any new Software Updates and Troubleshooting.

2. PC

Here's how installer/trainers use pc:
  • Converted RPGII CC software to be compatible on IBM PC platform.
  • Perform escalated desk-side diagnostic evaluation of reported PC hardware and network connectivity failures for Problem Management and Known Error documentation.

3. Customer Satisfaction

Here's how installer/trainers use customer satisfaction:
  • Inspected work of new hires for total customer Satisfaction.
  • Manage case load appropriately to maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how installer/trainers use troubleshoot:
  • Ensured end users equipment operated properly and troubleshoot proper telecommunications signaling.
  • Monitored, tested, and troubleshoot hardware and software problems pertaining to LAN.

5. Training Sessions

Here's how installer/trainers use training sessions:
  • Provided four day training sessions to owners and operators.
  • Participated in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

6. Switches

Here's how installer/trainers use switches:
  • Install Switches, Routers, firewalls, configure IP and confirm WAN and LAN connectivity.
  • Traveled to all 50 states installing Netgear Firewalls, switches and Windows 2003 Servers.

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7. Sales

Here's how installer/trainers use sales:
  • Contributed to increasing revenue in a new retail environment by assisting in execution of aggressive sales plan.
  • Served as customer sales lead for a major home theater design team in central New York.

8. DSL

Here's how installer/trainers use dsl:
  • Installed & configured videophone connection to DSL (digital subscriber line) and/or broadband at customer's primary residence.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how installer/trainers use pos:
  • Advised Postmasters and subcontractors on required POS counter accommodations for systems installations.
  • Trained retail workers on POS systems in groups of four to twenty people at post offices around the country.

10. Installation Process

Installation process is the procedure to use when connecting something to a system. It may be a computer related item; whether software or hardware or any other installation.

Here's how installer/trainers use installation process:
  • Used a variety of hand tools in the cutting and installation process.
  • Provided information on functionality of new software and rendered guidance to dealership personnel throughout the installation process.

11. Training Materials

Here's how installer/trainers use training materials:
  • Created all training materials Supported both BOH & FOH users Environment: Microsoft Office, PosiTouch Software
  • Improved operation of medical school simulations by streamlining training materials and developed a new training paradigm for highly skilled Standardized Patients.

12. Customer Training

Customer training is the training aimed at providing customers with the information, content, and other materials they need to efficiently and effectively use a product or service to derive value from it. It is an excellent way to reduce customer support interaction and to improve customer retention.

Here's how installer/trainers use customer training:
  • Assisted COO with administration and maintenance of social media outreach, including advertising and customer training/support.
  • Created customer training program and materials for a newly developed accounting software package.

13. Onsite Training

Here's how installer/trainers use onsite training:
  • Traveled nationwide to customer locations to repair products and provide onsite training.
  • Conducted onsite training and technical implementations with new customers.

14. TCP/IP

Here's how installer/trainers use tcp/ip:
  • Configured SNA, TCP/IP and asynchronous services on RS6000 and PC systems.
  • Coordinated with Client IT department to establish network connectivity with Pitney Bowes products using TCP/IP connections.

15. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how installer/trainers use dns:
  • Renamed IP addresses on printers, worked with DNS settings and routers.
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List of installer/trainer skills to add to your resume

Installer/trainer skills

The most important skills for an installer/trainer resume and required skills for an installer/trainer to have include:

  • Customer Service
  • PC
  • Customer Satisfaction
  • Troubleshoot
  • Training Sessions
  • Switches
  • Sales
  • DSL
  • POS
  • Installation Process
  • Training Materials
  • Customer Training
  • Onsite Training
  • TCP/IP
  • DNS
  • Computer System
  • Classroom Training
  • Raid
  • GPS
  • Surveillance Systems
  • Security Systems
  • RF
  • CCTV
  • Proprietary Software
  • SQL
  • Ethernet
  • Unix
  • VoIP
  • Customer Support
  • Windows XP
  • Training Manuals
  • Training Courses
  • Troubleshot

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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