The Institute for Human Services jobs - 42 jobs

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Driver provides friendly, efficient service during the shuttle process, transporting clients from designated locations and IHS Service Centers in a safe and timely manner. This role establishes and maintains clear communications with other IHS staff and management team to ensure a consistent, excellent level of guest service. Compensation: Starting from $18.00 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent internal and external customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Deliver clients and guests of IHS to appropriate destinations in a safe and courteous manner. Greet each client/guest personally in a friendly and welcoming manner. Operate the shuttle in accordance with all laws and regulations while following company policy to ensure a safe and pleasant operating environment. Assist clients/guests to load and unload belongings, enter and exit vehicle and miscellaneous needs. Required Knowledge/Skills/Abilities: Good working knowledge of driver safety rules and regulations. Possess strong interpersonal skills, excellent communication and customer service skills. Able to work independently and interact with a diverse population of individuals needing services from IHS. Able to establish a professional relationship with the community, including but not limited to, churches and businesses and clients/guests utilizing IHS services. Required Education and Experience: Valid Hawaii Driver s License and a clean drivers abstract. Minimum of 6 months of shuttle bus and/or passenger van driving experience. No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years, and no drug or alcohol related convictions on driving record in the past 5 years (i.e., DUI/DWI). Position Type/Expected Hours of Work: Generally Monday through Friday. Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Hilo, HI Status: Exempt Reports To: Team Leader Overall Responsibility: The Case Manager plays a vital role in our non-profit organization, which is dedicated to ending homelessness in Hawaii. The Case Manager is a compassionate, organized, and trained professional experienced in working with vulnerable populations to provide person-centered social services, guidance, and support. They are responsible for providing comprehensive case management services to individuals and families experiencing homelessness, helping them navigate resources, and developing personalized plans to achieve stable housing and self-sufficiency. Essential Functions: * Conduct thorough screening, intake information, and assessments to understand program participants' needs, strengths, and barriers to housing stability. * Develop individualized treatment plans in collaboration with clients, focusing on setting goals and taking action steps. * Connect clients with appropriate resources and services, including housing assistance, healthcare, employment support, and other social services. * Provide specialized services as part of an interdisciplinary team, including case management, care coordination, crisis intervention, skill-building activities, and group and/or individual psycho-education. * Provide ongoing support and advocacy to clients, including crisis intervention and assistance navigating bureaucratic systems. * Maintain accurate and up-to-date case notes, documentation, and client records in compliance with organizational standards and confidentiality guidelines. * Collaborate with internal and external stakeholders, including community partners, government agencies, and service providers, to coordinate services and support client goals. * Monitor clients' progress towards housing stability, adjusting plans and interventions as needed. * Participate in staff meetings, training sessions, and professional development activities to enhance your case management skills and knowledge of best practices. * Complete reports and other program administrative duties on time. * Other duties as assigned. Work Environment: The Case Manager will work in various locations, including spending time in the community to conduct outreach and meetings with program participants in shelters, on the streets, at home, or in hospitals. Temperatures may vary while working in the office, field, and the community. Frequent exposure to stressful situations related to persons served includes, but is not limited to, domestic violence, ex-offenders, substance abuse, and mental health consumers. They may encounter individuals in crisis or facing challenging circumstances who require compassion, empathy, and effective communication skills. This role routinely uses standard office equipment, including computers, phones, photocopiers, scanners, filing cabinets, and fax machines. Physical Demands: An employee must meet the physical requirements described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee is: * Frequently required to stand, walk, use hands to manipulate, handle, grip, and feel objects, utensils, tools, or controls. * Frequently required to reach with hands and arms. * Occasionally required to lift, push, pull, and/or carry items and objects up to 50 pounds, with a minimum of 25 pounds lifted and carried. * Specific hearing ability required by this job is the ability to pass a hearing test (corrected or uncorrected) In the course of meeting the Case Manager's responsibilities, it is not uncommon to witness, engage in, or be confronted with the following: Violence and threats of violence; profane, racist, or sexist language; interactions with First Responders; alcohol-influenced behavior; street drugs; tobacco smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; disruptive friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons performing actions against their consent, will or knowledge; people in conflict with the law; infection risks; and/or other situations that may be unsettling. Measures are taken to train staff to deal with these situations appropriately. Still, those in the position should reasonably expect these types of things to occur and understand appropriate direction and support will be provided by HOPE Services Hawaii leadership. Minimum Qualifications * High School Diploma or GED required. * Two years of experience navigating healthcare, human services, and substance abuse care systems is preferred. * Crisis Prevention (CPI)- certified or able to become certified through the organization. * CPR /First Aid/AED certified or able to certify through the organization. * A valid Hawaii driver's license and access to a registered, insured vehicle. Scheduling requirements: For a forty-hour workweek, general business hours are 8:00 am - 4:30 pm, Monday through Friday. There will be scheduled meetings, both online and in person, and you may be required to work evenings and weekends. The Case Manager will participate in an on-call rotation to provide timely support and crisis intervention. This includes being available outside of regular working hours to address urgent client needs and ensure continuity of care. Responsibilities during on-call hours may involve responding to crises, coordinating with relevant teams, and providing guidance to clients. We are a diverse team that includes people who have lived experience with housing insecurity, homelessness, and the justice system, and we encourage those who have lived experience to apply. Employment Type: Full Time Compensation: $58,656.00 to $73,656.00 / Year To begin the application process, click Apply

The urban agricultural assistant provides assistance with the IHS rooftop gardens/landscaping. Facilitates and/or coordinates vocational agricultural training for guests. Essential Functions: Care for seeds, plants and trees; Plan for and/or rotate crops as necessary for optimum harvesting. Ensure gardens and assigned landscaped areas are clean and litter free Report weekly assessment of garden status. Provide assistance with pre-vocational and vocational skills training of guests; Collaborate with IHS program staff to engage guests in activities related to gardening. Maintain and care for equipment and tools needed to perform daily tasks with the help of guests and volunteers. Position Type/Expected Hours of Work: Regular part time classification. Generally, Monday through Friday, however, hours and days may vary depending on volunteer events related to agriculture programs that may occur on the weekends. If weekends are worked, may flex schedule during week. Hours and days may vary based on the needs of the organization. Competencies Urban Farming Methods/Agriculture standards Good Communication/Interpersonal Skills Customer focus Organization/attention to detail Teamwork Required Knowledge/Skills/Abilities: Working knowledge of urban farming and agricultural methods including cultivation, weed control, seeding and planting of vegetables, fruits and other foliage. Organizing skills, project management and volunteer management. Experience working with homeless and/or disenfranchised individuals. Strong interpersonal, motivational and communication skills. Detail oriented with ability to follow instructions, work collaboratively and think creatively. Able to uphold confidentiality of persons served and plan/prioritize work appropriately. IHS is an EOE/Drug & Alcohol Free Workplace and an Employer of National Service

Hilo, HI Status: Non-Exempt Reports to: Team Leader OVERALL RESPONSIBILITY HOPE Services Hawaii, Inc. is looking to recruit a Safety Monitor that is directly responsible for monitoring all site activities and ensuring civility amongst residence, and visitors. Safety Monitor controls access to the facility and will report any hazardous conditions within the facility and grounds to the team leader. As well as maintain the operations and functions of the permanent housing program for 1- 21 individuals. CORE FUNCTIONS * Provides oversight and safety for all residents. * Report safety, sanitation and facility security concerns * Carries out the Emergency and Disaster Preparedness procedures where necessary * Immediately respond to suspicious, potentially dangerous and/or emergency situations where life, property and public order may be in jeopardy. * Maintains a safe and secure environment for the residents and staff. * Ensures that daily tasks followed, and communicates all pertinent information to the team leader. * Performs and completes patrols in hour increments. * Rotate shifts at the Director of Operations discretion and/or as needed of the business requires. * Drive the facility vehicle when required. * Other duties as assigned HOUSING FIRST The Safety Monitor must be able to fulfill duties in accordance with the Housing First approach, including: * Housing as the first essential step, without any requirements for sobriety, participation in treatment, medication protocol, compliance, or demonstrated "housing readiness"; * Recovery orientation related to mental wellness and cognitive functioning; * Reducing harm to the individual and broader community; * Remaining non-judgmental in behaviors, practices, beliefs and actions of service participants; * Promoting and empowering meaningful choices and service access options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports; * Absence of coercion, tricks or contracting; * Supporting greater independence overtime; * Professional relationship without dependency that supports "doing with" instead of "doing for"; * Expressing empathy and positivity; * Remaining future oriented, not anchored to past events, with a strong sense of promoting hope and possibility in a realistic manner; * Transparency and disclosure of information with the service participant using full informed consent; * Balancing the needs of the client, community and landlord in each situation; * The right to refuse or revoke services and/or seek restitution or grieve instances where they feel services are inappropriate or inadequate. In the course of performing the duties of the Safety Monitor, it is not uncommon to see, engage or be confronted with first hand - or have staff encounter first hand - the following: violence and threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Team Leader must provide appropriate direction and support to these situations. MINIMUM QUALIFICATIONS * High school diploma or equivalent. PHYSICAL DEMANDS Candidates must display and/or demonstrate ability to: * Climb and/or walk up and down stairs and/or walkways; * Sit for periods of up to 30 minutes at a time; * Walk and/or standing for up to 30 minutes at a time; * Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances. Such motions may include reasonable bending, stooping, reaching and twisting. Employment Type: Part Time Compensation: $20.00 to $27.21 / Hourly To begin the application process, click Apply

Kailua-Kona, HI Reports To: Team Leader Status: Non-Exempt The Housing Navigator is a compassionate, organized, and trained professional that has extensive experience working with individuals/families that are homeless - including those that are chronically homeless. Hope Services engages with people in the natural settings of the people supported - from streets and shelters through to people's homes, and the Housing Navigator is expected to help support a transition to a permanent solution to homelessness for all people, regardless of where they are encountered and supported. Furthermore, the Housing Navigator is accountable to end users of services, peers, and the community and ethically perform duties in accordance with the main currents of thought and practice in housing-based supports and in accordance with professional standards. The primary function of the Housing Navigator is to: 1. Certify individuals/households as homeless in accordance with the US Department of Housing and Urban Development Standards; 2. Prioritize services based on the VI-SPDAT assessment (a triage tool that assesses depth of need); 3. Assist individuals/households in becoming Document Ready; 4. Participate in the Warm Handoff to the Housing Team. As a secondary function, the Housing Navigator also provides client advocacy, case management, benefit establishment, linkage to mental health and substance use services, and all other supportive services as needed. Housing Navigators can be heavily involved in supporting the work of outreach staff and case managers to help ensure support and housing needs are met. Primary "office" may be in an outdoors community setting, homeless shelter, or resource center. Using a multi-disciplinary skill set, the Housing Navigator must be able to exercise the followingskills: * Objective information gathering from people seeking services; * Execute services to program standards; * Ensure that services are provided in a safe, respectful, and effective manner; * Engage with people in a non-judgmental manner, respecting their personal autonomy and decision-making; * Respond to referrals and client's request for assessment andintervention within required response time; * Conduct initial screening, assessments, and intake documentation; * Help participants establish goals and an individualized housing plan, when required, with the outreach or case management staff; * Provide services designed to assist clients and their families in becoming document ready; * Assess risks and develop appropriate plans to help ensure continuation of service; * Communicate effectively with local community and external agencies, while successfully fostering relationships which enable needed resources to be accessed; * Coordinate provision of services with other programs within the community; * Respond to crisis situations in a calm and professional manner, ensuring the safety of clients and staff. Provide crisis debriefing after incidents, as appropriate. * Attend assigned community and other stakeholder meetings and advocate for client and program needs; * Document program participant outcomes, including electronic and hard-file records, ensuring that data is entered accurately, in a timely manner, and in accordance with agency and regulatory standards and funder requirements; * Complete reports and other program administrative duties in a timely manner; * Provide internal and external presentations on the program, its intentions and its results; * Model effective engagement techniques and strategies including: Motivational Interviewing, Assertive Engagement, De-escalation, and Active Listening; * Excellent communication skills in all mediums; * Achieve knowledge of the contracts and grants working under; * Actively participate in staff meetings and trainings; * Other duties as assigned. The Housing Navigator must be able to fulfill duties in accordance with the Housing First approach,including: * Housing as the first essential step, without any requirements for sobriety, participation in treatment, medication protocol, compliance, or demonstrated "housing readiness"; * Recovery orientation related to mental wellness and cognitive functioning; * Reducing harm to the individual and broader community; * Remaining non-judgmental in behaviors, practices, beliefs and actions of service participants; * Promoting and empowering meaningful choices and service access options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports; * Absence of coercion, tricks or contracting; * Supporting greater independence overtime; * Professional relationship without dependency that supports "doing with" instead of "doing for"; * Expressing empathy and positivity; * Remaining future oriented, not anchored to past events, with a strong sense of promoting hope and possibility in a realistic manner; * Transparency and disclosure of information with the service participant using full informed consent; * The right to refuse or revoke services and/or seek restitution or grieve instances where they feel services are inappropriate or inadequate. The Housing Navigator must have a considerable knowledge and expertise in the areas of: * Legal requirements and risks to perform this type of work, including the relevant legislation that impacts decision-making in particular situations; * Rental housing and requirements of tenants and landlords by law; * Homelessness, especially chronic homelessness; * Dependency and addiction to substances; * Aboriginal culture and impacts on cultural identity; * Economic poverty; * Income support services; * Child welfare; * Health care, mental health care, and addiction services; * Harm reduction; * Trauma and abuse; * Donestic and intimate partner violence (victim and perpetrators) * Life changes and ageing; * Fetal alcohol spectrum disorders; * Brain injuries; * Privacy and confidentiality; * Self-care; * Corrections and criminal justice. In the course of performing the duties of the Housing Navigator it is not uncommon to see, engage or be confronted with first hand - or have staff encounter first hand - the following: violence and threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants or her/his associates; nudity of service participants or her/his associates; friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Team Leader must provide appropriate direction and support to these situations. Minimum Qualifications: * High School Diploma and two years of experience serving vulnerable and challenged individuals. * An Associate's Degree or higher may substitute years of experience. (scan and attach your official college transcript to your resume) * A valid Hawaii driver's license and access to a registered, insured vehicle. * Personal vehicle with current safety check, registration and minimum no-fault insurance coverage. * Availability to work occasional evening and weekend shifts. Candidates must display and/or demonstrate physical ability to: * Engage with a computer keyboard and look at a computer monitor for several hours per day, and/or, exercise with comparable technologies like tablets; * Climb and/or walk up and down stairs and/or walkways. * Sit for periods of up to 30 minutes at a time; * Walk and/or standing for up to 30 minutes at a time. * Lift, carry, pull and/or push items up to 30 pounds at a time and for short distances. Such motions may include reasonable bending, stooping, reaching and twisting Starting Employment Type: Full Time Compensation: $24.00 to $31.21 / Hourly To begin the application process, click Apply

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. As a Children's Program Specialist, you will assist the with the organization and coordination of child education programs and activities to support the outcomes of the Children and Family programs. This position provides services for children to maintain stable academic performance in school, screen for conditions that require early intervention and promote the emotional development and wellbeing of IHS's homeless or at risk children served by designated IHS programs. Essential Functions Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Collaborate and work with the Program Manager and other Children's Program staff to ensure the program remains contract compliant. Provide assistance with the development, maintenance and evaluation of an enriching and culturally sensitive curriculum of activities, and lesson plans designed to stimulate the physical, social, emotional and intellectual development and interest of children and all family participants. Interact with children using approved child guidance techniques and development tools that will support the goals of the program and model effective social and parenting behaviors that encourage parents and children to develop healthy family relationships. Maintain confidentiality and consistently maintain accurate attendance, safety and program records through SAMI or other systems as required and provide data to support outcome measures. Assists with the daily USDA snacks program and ensures compliance with USDA standards. Ensure the safety and well-being of program participants through continuous observation of children in order to detect early signs of distress, abnormal behavior, illness and /or child abuse and neglect and notify Program Manager as appropriate. Required Knowledge/Skills/Abilities Knowledge of approved child guidance techniques and development tools that support physical, social, emotional and intellectual development. Effective prioritization and problem solving skills. Proficient in Microsoft Office including Excel, and database applications. Possess personal qualities of integrity and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Able to work under pressure and in stressful situations. Preferred Education & Experience Associate's degree in Early Childhood Development, Education or a related field from an accredited university or currently enrolled in related Bachelor's program. At least one year of experience working with children of various ages in a multi-cultural and low socio-economic setting. Basic understanding of the issues affecting homelessness and its impact on families. Schedule Part-time hours, Monday through Friday, starting at 1:00 PM. May include some morning hours during school breaks. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Maintenance Assistant provides assistance with and/or coordinate the corrective and preventative maintenance of IHS facilities to positively impact the service sites. This position responds timely to work orders and ensure repairs are completed safely. The Maintenance Assistant resolves immediate operational and/or safety concerns as it relates to the maintenance and upkeep of equipment and property. Compensation: Starting from $20 up to $30 hourly, actual pay commensurate with experience. 1 - 1.5 years of experience: $20.00 hourly 2+ years of experience: from $21 up to $30 hourly Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Inspect facilities and vehicles daily, document according to IHS guidelines to ensure CARF and regulatory compliance; correct and report any problems or make recommendations to facilities management. Provide minor repairs, assists with major repair and/or installation of various items, systems and/or components as assigned (including but not limited to broken windows, bathroom/shower maintenance, roofs, building structures, floors, handrails, stairs, lighting systems, electrical units, fabrication of wood/metal, etc.). Clean, care for, maintain and service equipment and tools to ensure the safe usage and availability of equipment needed for day to day operations. Perform grounds related functions and assist with painting tasks to maintain attractive facilities and grounds areas. Required Knowledge/Skills/Abilities: Knowledge of plumbing, electrical and carpentry methods, practices, tools and materials used in building maintenance and repair specialties. Understand basic math, including calculations using fractions, percentages, and/or ratios; read and follow instructions; and understand multi-step written and oral instructions to adhere to safety practices and safe handling of hazardous materials. Excellent interpersonal, verbal and written communication skills with an emphasis on conflict resolution. Possess personal qualities of integrity, patience and commitment to mission. Able to work independently, is flexible and able to multitask to meet deadlines; can work within an ambiguous, fast-moving environment. Required Education and Experience: Minimum one year of maintenance experience (2-3 years of experience preferred). Valid driver s license and clean traffic abstract. Basic computer skills; able to navigate Google email, Microsoft applications and databases. Position Type/Expected Hours of Work: Regular Full-Time classification. Generally Monday through Friday, hours may include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The APRN-Rx works in partnership with programs internal to IHS including but not limited to the outreach and clinical teams as well as the IHS Health Services Clinics. Functions as one of IHS s primary pyschiatric providers of treatment and diagnosis for guests and clients of IHS. Prescribe medications, advise program staff on health/mental health issues, chronic disease, and engage in continuous education of guests/clients to maintain optimum mental health and wellness. Ensure that best practices and evidence-based care achieve positive client outcomes that meet program(s) standards. Compensation: Starting from $90/hr actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Diagnose guests and clients of IHS in need of mental health services and work collaboratively with IHS staff to ensure identification of mental health, diagnoses and linkage to access medications/appointments that support medication adherence and success; Provide consultations as needed to manage health, chronic disease and the mental health of guests and clients. Work collaboratively with program staff to meet the medical, psychiatric and social needs of IHS guests and clients; works proactively with staff in advance of homeless individuals entering IHS shelters to ensure successful placement and retention. Assist case managers/outreach workers in communicating with primary providers, regarding any healthcare issues including, but not limited to the management of chronic illness, medication management, diagnostic procedures, and the need for health/mental health education and support. Regularly document and complete required documentation on clients/guests served. Required Knowledge/Skills/Abilities: Working knowledge of mental health and medical needs of homeless and/or disenfranchised populations. Possess excellent interpersonal, problem solving, and multi-tasking skills. Able to perform psychiatric assessments, develop appropriate formulations, interventions and service plans that assist individuals with complex problems and document accurately in the systems of record. Current BLS or CPR certification. Possess personal qualities of integrity, credibility, and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Advanced Practice Nursing and Rx license in good standing. Have at least 2 years of work experience in psychiatric nursing or working in community health. Position Type/Expected Hours of Work: Varying shift hours based on classification. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The housing program associate provides administrative support to include triaging incoming client calls and serves as primary liaison between team members and clients and their families as well as other outside community agencies. Assists with coordination of the information management system and maintains records for the Housing programs as needed. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Assist Housing Specialists and nurture relationships with landlords to market housing programs and develop an inventory of available housing units for clients with a range of pricing. Field incoming telephone calls and phone message logs (to include triaging client calls); serves as liaison between Housing team and outside community agencies. Checks/audit intake data to verify completeness, ensure accuracy and correct errors where needed. Process and manage timely data entry into systems for use in analysis and reports. Prepare outgoing correspondence, i.e. letters of requests for necessary records, client rule violation letters, etc. Assist in sets-up of charts for new clients; files progress notes, documents and incoming correspondence in client's files. Assist in managing databases and computer records and ensures appropriate security and back-up of client information. Required Knowledge/Skills/Abilities: Knowledge of computer software programs including database and Excel applications. Strong interpersonal, verbal and written communication skills with emphasis on active listening and providing excellent customer service. Ability to deal with diverse populations of varying comprehension levels. Able to organize multiple tasks with keen attention to detail. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment Required Education and Experience: High School Diploma or GED equivalent. 1-2 years of administrative, customer service, or office management experience in a small office setting. Able to pass CPI (Crisis Prevention and Intervention) Preferred Education and Experience: Associate's or Bachelor's degree in the field of Human Services or related field. More than two years of administrative, customer service or office management experience in a small office setting. IHS is an EOE, Drug & Alcohol Free Workplace and an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. We're looking for the next generation of leaders who want to build their skills and share in IHS's legacy of service to those most in need! Why Join Our Internship Program? Practical, hands-on learning experience Mentorship from experienced professionals Opportunity to build your resume and portfolio Flexible hours to accommodate student schedules Industry-Specific Learning Areas: Human Resources: Talent acquisition, compliance, and HR software. Finance & Accounting: Budgeting, financial analysis, accounting principles, accounts payable, accounts receivable, reporting, and auditing fundamentals. Customer Service: Effective communication, conflict resolution, CRM systems, and client relations. Health Services: Patient care protocols, medical documentation, healthcare policies, and ethical considerations. Social Work: Community outreach, case management support, advocacy, and support services. Marketing & Communication: Brand management, digital marketing strategies, content creation, market research, and social media engagement. Key Learning Areas: Professional Development: Enhance communication, teamwork, and leadership abilities. Technical Skills: Gain hands-on experience with industry tools, software, and technologies. Problem-Solving & Critical Thinking: Develop analytical skills to tackle real-world challenges. Project Management: Learn how to organize, plan, and execute tasks efficiently. Networking Opportunities: Connect with professionals and mentors to advance your learning and career objectives. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Nursing Assistant performs basic patient care functions under the supervision of the RN or medical provider. This position conducts front office duties in accordance with policies and procedures. The Nursing Assistant creates and manages guest records, schedule appointments, conduct routine tests, and track and order supplies. Compensation: Starting from $16.50 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Answer patient/client calls while on shift and determine how to best help them. Provide physical support for patients/clients with daily activities and personal hygiene. Ensure patients or residents receive an appropriate diet by reviewing their dietary restrictions, food allergies, and preferences. Examine patients to detect issues requiring medical care and remind patients to take medications and nutritional supplements; Note observations of patient behavior, including complaints, or physical symptoms to nurses and report significant guest symptoms and take appropriate action, if necessary, under the supervision of the RN or medical provider. Required Knowledge/Skills/Abilities: Knowledge of medical/nursing best practices and equipment to administer patient care. Strong computer and data entry skills and able to document in the systems of record per contract requirements. Strong organizational and interpersonal skills with ability to react calmly and effectively in emergency situations. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Basic Life Support (BLS) certification/CPR One (1) year experience working in community health. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts as scheduled: 6:00 AM - 2:30 PM 2:00 PM - 10:30 PM 10:00 PM - 6:30 AM IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The housing specialist creates permanent housing opportunities by developing an inventory of available housing units for IHS clients he/she is responsible for with varying price ranges. The specialist works with case management staff to maintain landlord/rental management relations and implements the IHS Supportive Housing programs to achieve performance outcomes of the program. Essential functions: Facilitate a culture of Ho'okipa (hospitality) by providing service to clients with a warm and welcoming attitude; interacting professionally with employees, vendors, landlords etc. Compile and implement necessary objectives of housing programs to ensure outcomes are met and assists consumers in meeting tenancy requirements, i.e. payments and lease requirements. Provide outreach and establish relationships with landlords to market housing programs and develop an inventory of available housing units for clients with a range of pricing. Inspects rental units and communicates housing quality to HUD, Case Manager and client. Conducts face to face housing presentations and schedules housing interviews with clients. Coordinates clients' applications to subsidy programs such as Section 8, or other types of permanent housing solutions with Case Manager to coordinate follow up efforts. Handles lease compliance issues and makes every effort to assist the client in preventing eviction. Works with the long-term Case Manager to assess the functioning level of clients' independent living skills and develop janitorial, maintenance and preventive plans that include regular check-ups to uncover problems to avoid crisis or failed placement. Provides on-going evaluation assistance, including Housing Assessments. Maintains records of referrals, assessments and placement plans in compliance with HUD Housing Counseling Plan; provides internal reports of program activity as well as administer standardized client self-report measures as required by the program and as determined by the Housing & Employment Director. Required Knowledge/Skills/Abilities: Knowledge of Oahu/Honolulu housing market and property managers, fair housing laws, and landlord/tenant rights. Possess effective problem solving and organizational skills and computer proficient in Microsoft Outlook, Word, Excel and Access and/or database applications. Able to exercise judgment and work independently under general direction. Ability to effectively interact with professionals, partnering agencies and high needs clients including those with mental illness and/or substance abuse problems. Strong written documentation, communication, negotiating and organizational skills. Preferred Education and Experience: Bachelor's degree in business or related field. At least one year experience working with disenfranchised or at risk individuals related in a homeless service and/or in a case management setting Proficient in Word, Excel and Access and/or database applications. IHS is an EOE, Drug/Alcohol Free Workplace and an employer of National Service

IHS seeks a caring and qualified professional with accounting experience, preferably in AR or AP. If you're looking for a mission driven organization dedicated to helping the at risk and homeless in our community, this is a great opportunity to give back while sharing your talents and accounting experience! Summary: Responsible for providing accounting support to the finance department. Key daily worksheets to the general ledger system, ensure files are complete and maintained as needed, handle assigned accounts payable duties, and assist employees with payments and invoices. Part-time during normal business hours. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Perform accounting and clerical functions to support the finance team. Research, track, and resolve accounting discrepancies, missing receipts, invoices etc. Compile and sort invoices and checks. Code, prepare and issue checks for accounts payable. Record business transactions and key daily worksheets to the general ledger system. Receive, record and process funds received through Kokua Accounts. Provide front desk customer service to employees in need of assistance. Protect and safeguard confidential financial information. Competencies: Math/Basic Accounting Time Management/Organization Attention to detail Problem Solving and Analysis Communication Required Education and Experience: High School Diploma or GED equivalent. One to two years of accounting experience with general ledger functions and supporting accounting staff in busy office setting. Strong computer and MS Excel skills with experience in accounting software. Preferred Education and Experience: Associate's Degree in Accounting or Currently enrolled in Bachelor's program. IHS is an EEO, Drug & Alcohol Free Workplace and an Employer of National Service.

We're adding service locations and are in need of compassionate team players with excellent communication skills. If you consider yourself a professional with excellent boundaries, with some experience supervising small teams and are willing to work with employees and guests from all walks of life, we are open to training you! Be a part of the solution to homelessness in our community! Summary: Facilitate a warm and welcoming shelter environment of Ho'okipa (hospitality) through effective day-to-day leadership and coordination of the guest service team's efforts to provide the best service to IHS guests. Carry out the policies and procedures that ensure the health, safety and welfare of all IHS guests and visitors (donors, volunteers etc.) at designated service locations. Essential Functions: Oversee day-to-day operations and support Shelter Manager. Supervise staff and interact with customers to ensure quality service and positive outcomes for guests seeking services at IHS. Ensure compliance to all procedures established by management Handle guest complaints and respond to emergency situations Field and address guest complaints, conduct thorough research to develop the most effective solutions and negotiate results in a professional manner; Defuse conflict , listen and extend assistance needed to resolve problems that may arise; Maintain a professional appearance and demeanor Assist with the management of scheduling, decision making, training, disciplinary action, evaluation of staff performance Competencies: Leadership Communication/Conflict Management Outcomes Driven Customer Focus Teamwork Required Knowledge/Skills/Abilities: Strong interpersonal and written communication skills with an emphasis on conflict resolution. Excellent people and customer service skills. Possess personal qualities of integrity, patience and commitment to a mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Minimum HS Diploma or GED equivalent. One to two years of management experience in direct service or customer service fields working with disenfranchised or medically fragile populations. Strong computer skills; able to navigate google email, Microsoft applications and databases. Preferred Education and Experience: Associate's or Bachelor's Degree in business, Human Services or related field. Two to three years management experience or supervisor experience in a group home or shelter setting servicing disenfranchised and/or medically fragile clients. Valid Driver's License and clean traffic abstract. CPI certified or able to pass at IHS; CPR and 1st Aid certified or able to certify through IHS. IHS is an EOE, Drug & Alcohol Free Workplace and an Employer of National Service

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Guest Relations Specialist facilitate a shelter environment of Ho okipa (hospitality) for all guests and visitors of IHS. This position greets and attends to all guests, visitors and staff of IHS in a professional, warm and welcoming manner. The Guest Relations Specialist provides timely administrative support to facilitate the delivery of services to guests of IHS. Compensation: Starting from $17.50 hourly, dependent on experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. As concierge, assists guests with basic information about IHS s menu of services, service times and locations, and how to access resources from other providers (both on and off site) available to the guest that addresses his/her basic living needs and barriers to housing. Receive and greet visitors and guests, direct as appropriate while demonstrating professional courtesy, discretion and maintaining confidentiality at all times; Courteously answer phones, provide information, take accurate messages and direct calls as appropriate for all departments and guests. Complete guest intakes and exits, inform guests of all services provided by IHS and explain their rights and responsibilities while at the shelter or designated service site; accurately enter data into SAMi and HMIS, including using the VI-SPDAT as part of Coordinated Entry. Work collaboratively with respective IHS program staff and outside partners to ensure the consistent delivery of services to guests. Required Knowledge/Skills/Abilities: Knowledge of homelessness and the issues associated with it; mental health and substance abuse issues. Strong interpersonal, verbal and written communication skills with an emphasis on conflict resolution. Excellent people, customer service and phone skills. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School diploma or GED equivalent. One year of direct/customer service related experience or receptionist experience in busy office setting; experience working with disenfranchised or medically fragile population. Good computer skills; able to navigate google email, Microsoft applications and databases. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled: 6:00 AM - 2:30 PM 2:00 PM - 10:30 PM IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. Job Summary: Manage donor database; ensuring data accuracy, integrity, and security of donor information; developing and executing the process for receiving, recording and acknowledging monetary donations; creating opportunities to increase giving from existing donor base. Coordinate cultivation of donor relations and manage written and verbal communications with donors. This role requires a keen attention to detail, excellent organizational skills, and the ability to handle sensitive information with confidentiality. Essential Functions Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Increase capacity of development by identifying and executing on opportunities for operational efficiencies related to donor acquisition, conversion, donor databases, and recapture. Collaborate with the Director of Philanthropy to develop and steward activities related to fundraising and relationship management of current IHS donors. Manage donation form design and process to maximize donor revenue. Create reports including but not limited to existing and potential donor research and tracking, weekly financial reconciliation, event engagement statistics, Board Development Committee reports and other ad hoc reports. Manage thank yous/donor acknowledgments and communicate with donors through various mediums, to drive donor retention and growth; Research potential and existing major donors as well as donor market segments to understand donor motivation and capacity. Work collaboratively with finance to ensure proper reporting and record keeping of all donations. Manage the IHS donor calendar of events, planning, executing and coordinating event functions. Track event data, manage budget and actual revenue and expenses, and provide event outcome reporting. Preferred Knowledge, Skills & Abilities Working knowledge of donor software, or other philanthropy processing and database systems to guide donor data infrastructure and reporting functions. Microsoft Office: Excel (intermediate), Word (intermediate), Power Point (basic). Ability to work well under pressure and with multiple deadlines. Able to foster positive relationships with current and potential donors, and work well with a team to promote strategic initiatives. Detail oriented with ability to prioritize and manage several projects efficiently. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask and prioritize daily responsibilities; can work within an ambiguous, fast-moving environment. Preferred Experience and Education Bachelor's degree in Business Administration, Communications, Marketing, or related field. Two to three years of experience in working in fundraising for an organization or special projects and experience in data management. Experience utilizing Virtuous or other CRM programs. Demonstrated history of leading capital or development campaigns. Schedule Regular business hours, Monday through Friday. Hours may include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Mental Health Assistant supports the assigned case manager and provides quality intensive case management services for homeless SMI population that include supportive counseling, outreach, and provision of safe, decent and affordable housing opportunities, skills teaching/education, family support, service coordination/advocacy, and crisis support. This position works collaboratively with the treatment team to implement a client centered master individualized recovery plan (MIRP) along with Behavioral Health Assessment that includes the acuity determination (LOCUS). Compensation: Starting from $21.00 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Works with the assigned case manager to coordinate all case management services to include the development of a Master Individualized Recovery Plan (MIRP), completion of the behavior health assessment; acuity determination and crisis plan reviews. Meet consumer outcomes by determining the objectives needed to reach the client s recovery goals and identifying service needs that may or may not include contact with individuals, families, guardians, and/or significant others if the client desires. Locates and secures intense community-based services according to client s desires and resources available; maintains referral network with other human service agencies in the community and makes the appropriate referrals to other programs, community organizations, etc. Make collaborative outreach attempts, including transportation of consumers as needed, with other involved providers to coordinate member s care as necessary. Required Knowledge/Skills/Abilities: Working knowledge of community resources available to homeless or disenfranchised individuals including knowledge of substance abuse treatments, diagnosis and support services for clients with severe and persistent mental illness. Effective problem solving and organizational skills and computer proficiency in Microsoft Word, Excel and Access and/or database applications. Able to exercise judgment and work independently under general direction and effectively interact with professionals, partnering agencies and clients with severe and persistent mental illness and/or substance abuse problems. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School diploma, or High School Equivalency. Minimum of 1 1/2 years of clinical skill and experience to assess, plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses Access to vehicle and appropriate no-fault insurance with valid driver s license and clean abstract. CPR and First Aid Certification (or able to complete at IHS). Must pass CPI (Crisis Prevention Intervention) training. Position Type/Expected Hours of Work: Regular full time classification. Generally Monday through Friday and some weekends. Hours and days may vary based on the needs of the consumers and organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Registered Nurse works in partnership with programs internal to IHS including but not limited to the outreach teams and the IHS Health Services Clinics, as well as with other health services providers in the community. This position provides triage, nursing and urgent medical care to targeted homeless individuals who may be in crisis or who have been identified as needing medical, detox, psychiatric, and social services. Compensation: Starting from $80,000 annually, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Provide direct care, initial first aid, and, if needed, other nursing services to unsheltered/sheltered homeless. Provide referrals and work proactively with operations staff of IHS in advance of homeless individuals entering IHS shelters to ensure successful placement, service, linkage and supports as appropriate. Work in collaboration with physicians, psychiatrists and other IHS staff to ensure identification of mental health, medical needs, diagnoses and linkage to access medications and medication appointments to support medication adherence and success for homeless individuals. Assist case managers in communicating with MDs, including psychiatrists regarding any healthcare issues including, but not limited to the management of chronic illness, medication management, diagnostic procedures, need for health education. Assist with and/or provide guest health education regarding medical and mental health concerns frequently encountered with persons served. Input and maintain accurate documentation related to the provision of services; Regularly document per all of the programs' requirements. Required Knowledge/Skills/Abilities: Working knowledge of healthcare and medical needs of homeless and/or disenfranchised populations. Possess excellent interpersonal, problem solving, and multi-tasking skills. Able to perform nursing assessments, develop appropriate formulations, interventions and service plans that assist individuals with complex problems and document accurately in the systems of record. Current BLS or CPR certification. Possess personal qualities of integrity, credibility, and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Associates Degree in Nursing from an accredited college or university. Must be licensed as a registered nurse in the state of Hawaii. Have at least 1- 2 years of work experience in nursing or working in community health. Position Type/Expected Hours of Work: Generally 12 hour shifts with some varying shift hours based on classification. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Our Company: The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. The Resident Assistant plays a key role in a client s health recovery by providing specialized care and medical attention at our shelters. The Resident Assistant is responsible for: Demonstrating excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Observing and reporting any changes in physical condition, mood, or behavior. Using de-escalation techniques to defuse verbal or physical altercations between guests and follow shelter safety protocols. Engaging residents with empathy and encourage participation in social activities to reduce isolation and promote mental well-being. Assisting with housekeeping duties, such as cooking and cleaning. Compensation: Starting from $17.00 hourly up to $20.00, dependent on experience. Requirements: Six months to one year of security, customer service or nursing aid experience working with disenfranchised or medically fragile populations. Physically capable of communicating with, caring for and facilitating activities for guests of all ages and varying comprehension levels. Basic computer skills; able to navigate Google email, Microsoft applications and databases. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled: 6:00 AM - 2:30 PM 2:00 PM - 10:30 PM 10:00 PM - 6:30 AM Benefits: Medical, Dental, and Vision Insurance Paid Time Off Tuition Reimbursement 401(k) with Company Match Student Loan Forgiveness Professional Development and Advancement Opportunities IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.