The Institute for Human Services jobs in Urban Honolulu, HI

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Mental Health Assistant supports the assigned case manager and provides quality intensive case management services for homeless SMI population that include supportive counseling, outreach, and provision of safe, decent and affordable housing opportunities, skills teaching/education, family support, service coordination/advocacy, and crisis support. This position works collaboratively with the treatment team to implement a client centered master individualized recovery plan (MIRP) along with Behavioral Health Assessment that includes the acuity determination (LOCUS). Compensation: Starting from $21.00 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Works with the assigned case manager to coordinate all case management services to include the development of a Master Individualized Recovery Plan (MIRP), completion of the behavior health assessment; acuity determination and crisis plan reviews. Meet consumer outcomes by determining the objectives needed to reach the client s recovery goals and identifying service needs that may or may not include contact with individuals, families, guardians, and/or significant others if the client desires. Locates and secures intense community-based services according to client s desires and resources available; maintains referral network with other human service agencies in the community and makes the appropriate referrals to other programs, community organizations, etc. Make collaborative outreach attempts, including transportation of consumers as needed, with other involved providers to coordinate member s care as necessary. Required Knowledge/Skills/Abilities: Working knowledge of community resources available to homeless or disenfranchised individuals including knowledge of substance abuse treatments, diagnosis and support services for clients with severe and persistent mental illness. Effective problem solving and organizational skills and computer proficiency in Microsoft Word, Excel and Access and/or database applications. Able to exercise judgment and work independently under general direction and effectively interact with professionals, partnering agencies and clients with severe and persistent mental illness and/or substance abuse problems. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School diploma, or High School Equivalency. Minimum of 1 1/2 years of clinical skill and experience to assess, plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses Access to vehicle and appropriate no-fault insurance with valid driver s license and clean abstract. CPR and First Aid Certification (or able to complete at IHS). Must pass CPI (Crisis Prevention Intervention) training. Position Type/Expected Hours of Work: Regular full time classification. Generally Monday through Friday and some weekends. Hours and days may vary based on the needs of the consumers and organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The urban agricultural assistant provides assistance with the IHS rooftop gardens/landscaping. Facilitates and/or coordinates vocational agricultural training for guests. Essential Functions: Care for seeds, plants and trees; Plan for and/or rotate crops as necessary for optimum harvesting. Ensure gardens and assigned landscaped areas are clean and litter free Report weekly assessment of garden status. Provide assistance with pre-vocational and vocational skills training of guests; Collaborate with IHS program staff to engage guests in activities related to gardening. Maintain and care for equipment and tools needed to perform daily tasks with the help of guests and volunteers. Position Type/Expected Hours of Work: Regular part time classification. Generally, Monday through Friday, however, hours and days may vary depending on volunteer events related to agriculture programs that may occur on the weekends. If weekends are worked, may flex schedule during week. Hours and days may vary based on the needs of the organization. Competencies Urban Farming Methods/Agriculture standards Good Communication/Interpersonal Skills Customer focus Organization/attention to detail Teamwork Required Knowledge/Skills/Abilities: Working knowledge of urban farming and agricultural methods including cultivation, weed control, seeding and planting of vegetables, fruits and other foliage. Organizing skills, project management and volunteer management. Experience working with homeless and/or disenfranchised individuals. Strong interpersonal, motivational and communication skills. Detail oriented with ability to follow instructions, work collaboratively and think creatively. Able to uphold confidentiality of persons served and plan/prioritize work appropriately. IHS is an EOE/Drug & Alcohol Free Workplace and an Employer of National Service

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Driver provides friendly, efficient service during the shuttle process, transporting clients from designated locations and IHS Service Centers in a safe and timely manner. This role establishes and maintains clear communications with other IHS staff and management team to ensure a consistent, excellent level of guest service. Compensation: Starting from $18.00 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent internal and external customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Deliver clients and guests of IHS to appropriate destinations in a safe and courteous manner. Greet each client/guest personally in a friendly and welcoming manner. Operate the shuttle in accordance with all laws and regulations while following company policy to ensure a safe and pleasant operating environment. Assist clients/guests to load and unload belongings, enter and exit vehicle and miscellaneous needs. Required Knowledge/Skills/Abilities: Good working knowledge of driver safety rules and regulations. Possess strong interpersonal skills, excellent communication and customer service skills. Able to work independently and interact with a diverse population of individuals needing services from IHS. Able to establish a professional relationship with the community, including but not limited to, churches and businesses and clients/guests utilizing IHS services. Required Education and Experience: Valid Hawaii Driver s License and a clean drivers abstract. Minimum of 6 months of shuttle bus and/or passenger van driving experience. No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years, and no drug or alcohol related convictions on driving record in the past 5 years (i.e., DUI/DWI). Position Type/Expected Hours of Work: Generally Monday through Friday. Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. As a Children's Program Specialist, you will assist the with the organization and coordination of child education programs and activities to support the outcomes of the Children and Family programs. This position provides services for children to maintain stable academic performance in school, screen for conditions that require early intervention and promote the emotional development and wellbeing of IHS's homeless or at risk children served by designated IHS programs. Essential Functions Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Collaborate and work with the Program Manager and other Children's Program staff to ensure the program remains contract compliant. Provide assistance with the development, maintenance and evaluation of an enriching and culturally sensitive curriculum of activities, and lesson plans designed to stimulate the physical, social, emotional and intellectual development and interest of children and all family participants. Interact with children using approved child guidance techniques and development tools that will support the goals of the program and model effective social and parenting behaviors that encourage parents and children to develop healthy family relationships. Maintain confidentiality and consistently maintain accurate attendance, safety and program records through SAMI or other systems as required and provide data to support outcome measures. Assists with the daily USDA snacks program and ensures compliance with USDA standards. Ensure the safety and well-being of program participants through continuous observation of children in order to detect early signs of distress, abnormal behavior, illness and /or child abuse and neglect and notify Program Manager as appropriate. Required Knowledge/Skills/Abilities Knowledge of approved child guidance techniques and development tools that support physical, social, emotional and intellectual development. Effective prioritization and problem solving skills. Proficient in Microsoft Office including Excel, and database applications. Possess personal qualities of integrity and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Able to work under pressure and in stressful situations. Preferred Education & Experience Associate's degree in Early Childhood Development, Education or a related field from an accredited university or currently enrolled in related Bachelor's program. At least one year of experience working with children of various ages in a multi-cultural and low socio-economic setting. Basic understanding of the issues affecting homelessness and its impact on families. Schedule Part-time hours, Monday through Friday, starting at 1:00 PM. May include some morning hours during school breaks. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The CIS Housing Navigator provides pre and post tenancy services for homeless clients and ensures the proper forms, assessments and consents are obtained providing education and support for the client and others in the client s significant support network. This position links clients to community resources to further independence and stability and provides quality case management and crisis support for CIS consumers. Compensation: Starting from $20.00 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the organization's Mission and Vision while modeling organizational Values. Advocate on behalf of each client and ensure approvals; coordinate, monitor and evaluate services with collateral contacts that support access to with the appropriate programs, including substance abuse assessments and linkage to substance abuse treatment as appropriate. Manage a caseload and ensure the timely coordination of all services to include housing solutions; Provide face-to-face direct service contact for each client a minimum of two times per month or as directed/needed. Provide supportive counseling, develop and ensure that each client has a current individual service plan; develop a transition/discharge plan for each client no longer meeting the criteria for the level of care. Responsible for the integrity of the clinical record and consumer files including the completion and maintenance of all required clinical and administrative documentation according to IHS standards. Required Knowledge/Skills/Abilities: Knowledge of community resources, levels of care, as well as the standards for care within the community resources; Case Management process and assessment and coordination. The ability to understand the benefit provisions of an insurer, the various types of payers, as well as the public funding programs to which a patient might be entitled to. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education & Experience: High School Diploma or GED equivalent. One to two years of direct case management or supportive housing services and experience working with homeless or other disenfranchised individuals. Valid Driver s License and clean traffic abstract. Position Type/Expected Hours of Work Regular Full-Time classification. General business hours, Monday through Friday, including some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. Hawaii Certified Peer Specialist (HCPS) is an active member of the HICM + Program and provides in-person peer support services to clients who may be homeless and/or with serious mental illnesses and substance abuse/use issues. This position will function as a role model to peers, exhibiting competency in personal recovery and use of coping skills. The HCPS serves as a consumer advocate, providing consumer information and peer support for clients in housing and on the streets. Compensation: $17.00 hourly Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Role model the value of every individual s recovery experience and assist clients in articulating personal goals for recovery. Ensure clients are working with their case manager or treatment team in determining the steps needed to take in order to achieve these goals and self-directed recovery. Assist clients into linking with community resources and with applications for DHS benefits, ensuring paperwork is completed and accurate. Teach coping, problem-solving skills and life skills and ensure clients attend doctor s appointments by transporting clients to appointment locations. Required Knowledge/Skills/Abilities: Knowledge of the recovery process, treatment plan and mental health recovery process. Knowledge of problem solving strategies to support self-directed recovery that include working knowledge of mental illness signs/symptoms (i.e. auditory/visual hallucinations, aggressive talk and behaviors, thoughts of self harm towards others, isolation). Able to navigate community resources. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education & Experience: High School Diploma or GED equivalent. At least 1 year of sobriety and stability in the community. Certified as a Hawaii Peer Specialist or currently in the process of. Position Type/Expected Hours of Work: Regular Part-Time classification. General business hours M-F, flexible schedule that meets department's needs. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Summary: Assist with and/or coordinate the corrective and preventative maintenance of IHS facilities to positively impact the service of and provide for the safety of guests, volunteers and staff. Resolve immediate operational and/or safety concerns as it relates to the maintenance and upkeep of equipment and property. Essential Functions: Professionally interact with, support internal IHS policies and carry out daily site specific and organizational procedures that create a culture of hospitality, trust and respect. Clean, care for, maintain and service the service centers' equipment and tools to ensure the safety and availability of equipment needed for day to day operations. Provide minor repairs and assistance with the repair and/or installation of various items, systems and/or components (including but not limited to broken windows, bathroom/shower maintenance, roofs, building structures, floors, hand rails, stairs, lighting systems, electrical units, fabrication of wood/metal, etc.). Assist with painting tasks to maintain attractive facilities and minimize damage to walls, stairwells, etc. Perform grounds related functions for the purpose of preserving grounds in a healthy, attractive and safe condition Ensure adequate supplies for maintenance are ordered and are stored properly for safe and easy access by maintenance and operations teams. Provide supervision, training and assistance to other personnel, in-house or community volunteers to support the completion of work activities in maintenance, shelter beautification and sanitation projects/assignments. Assist with the retrieval and pick up of community donations when necessary. Required Knowledge/Skills/Abilities: Knowledge of plumbing, electrical and carpentry methods, practices, tools and materials used in building maintenance and repair specialties. Understand basic math, including calculations using fractions, percentages, and/or ratios; read and follow instructions; and understand multi-step written and oral instructions to adhere to safety practices and safe handling of hazardous materials. Excellent interpersonal, verbal and written communication skills with an emphasis on conflict resolution. Possess personal qualities of integrity, patience and commitment to mission. Able to work independently, is flexible and able to multitask to meet deadlines; can work within an ambiguous, fast-moving environment. Required Education and Experience: HS Diploma or GED equivalent. Two to three years of maintenance experience. Valid Driver's License and clean traffic abstract. Basic computer skills; able to navigate google email, Microsoft applications and databases. Preferred Education and Experience: Experience working in group living settings or prior experience working in homeless shelter environment with knowledge of homelessness and the issues associated with it; mental health and substance abuse issues. Three to five years of building maintenance experience. CPI certified or able to pass at IHS; CPR and 1st Aid certified or able to certify through IHS. IHS is an EOE, Drug & Alcohol Free Workplace and an Employer of National Service

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Guest Relations Specialist facilitate a shelter environment of Ho okipa (hospitality) for all guests and visitors of IHS. This position greets and attends to all guests, visitors and staff of IHS in a professional, warm and welcoming manner. The Guest Relations Specialist provides timely administrative support to facilitate the delivery of services to guests of IHS. Compensation: Starting from $17.50 hourly, dependent on experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. As concierge, assists guests with basic information about IHS s menu of services, service times and locations, and how to access resources from other providers (both on and off site) available to the guest that addresses his/her basic living needs and barriers to housing. Receive and greet visitors and guests, direct as appropriate while demonstrating professional courtesy, discretion and maintaining confidentiality at all times; Courteously answer phones, provide information, take accurate messages and direct calls as appropriate for all departments and guests. Complete guest intakes and exits, inform guests of all services provided by IHS and explain their rights and responsibilities while at the shelter or designated service site; accurately enter data into SAMi and HMIS, including using the VI-SPDAT as part of Coordinated Entry. Work collaboratively with respective IHS program staff and outside partners to ensure the consistent delivery of services to guests. Required Knowledge/Skills/Abilities: Knowledge of homelessness and the issues associated with it; mental health and substance abuse issues. Strong interpersonal, verbal and written communication skills with an emphasis on conflict resolution. Excellent people, customer service and phone skills. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School diploma or GED equivalent. One year of direct/customer service related experience or receptionist experience in busy office setting; experience working with disenfranchised or medically fragile population. Good computer skills; able to navigate google email, Microsoft applications and databases. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled: 6:00 AM - 2:30 PM 2:00 PM - 10:30 PM IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

We're adding service locations and are in need of compassionate team players with excellent communication skills. If you consider yourself a professional with excellent boundaries, with some experience supervising small teams and are willing to work with employees and guests from all walks of life, we are open to training you! Be a part of the solution to homelessness in our community! Summary: Facilitate a warm and welcoming shelter environment of Ho'okipa (hospitality) through effective day-to-day leadership and coordination of the guest service team's efforts to provide the best service to IHS guests. Carry out the policies and procedures that ensure the health, safety and welfare of all IHS guests and visitors (donors, volunteers etc.) at designated service locations. Essential Functions: Oversee day-to-day operations and support Shelter Manager. Supervise staff and interact with customers to ensure quality service and positive outcomes for guests seeking services at IHS. Ensure compliance to all procedures established by management Handle guest complaints and respond to emergency situations Field and address guest complaints, conduct thorough research to develop the most effective solutions and negotiate results in a professional manner; Defuse conflict , listen and extend assistance needed to resolve problems that may arise; Maintain a professional appearance and demeanor Assist with the management of scheduling, decision making, training, disciplinary action, evaluation of staff performance Competencies: Leadership Communication/Conflict Management Outcomes Driven Customer Focus Teamwork Required Knowledge/Skills/Abilities: Strong interpersonal and written communication skills with an emphasis on conflict resolution. Excellent people and customer service skills. Possess personal qualities of integrity, patience and commitment to a mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Minimum HS Diploma or GED equivalent. One to two years of management experience in direct service or customer service fields working with disenfranchised or medically fragile populations. Strong computer skills; able to navigate google email, Microsoft applications and databases. Preferred Education and Experience: Associate's or Bachelor's Degree in business, Human Services or related field. Two to three years management experience or supervisor experience in a group home or shelter setting servicing disenfranchised and/or medically fragile clients. Valid Driver's License and clean traffic abstract. CPI certified or able to pass at IHS; CPR and 1st Aid certified or able to certify through IHS. IHS is an EOE, Drug & Alcohol Free Workplace and an Employer of National Service

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. We're looking for the next generation of leaders who want to build their skills and share in IHS's legacy of service to those most in need! Why Join Our Internship Program? Practical, hands-on learning experience Mentorship from experienced professionals Opportunity to build your resume and portfolio Flexible hours to accommodate student schedules Industry-Specific Learning Areas: Human Resources: Talent acquisition, compliance, and HR software. Finance & Accounting: Budgeting, financial analysis, accounting principles, accounts payable, accounts receivable, reporting, and auditing fundamentals. Customer Service: Effective communication, conflict resolution, CRM systems, and client relations. Health Services: Patient care protocols, medical documentation, healthcare policies, and ethical considerations. Social Work: Community outreach, case management support, advocacy, and support services. Marketing & Communication: Brand management, digital marketing strategies, content creation, market research, and social media engagement. Key Learning Areas: Professional Development: Enhance communication, teamwork, and leadership abilities. Technical Skills: Gain hands-on experience with industry tools, software, and technologies. Problem-Solving & Critical Thinking: Develop analytical skills to tackle real-world challenges. Project Management: Learn how to organize, plan, and execute tasks efficiently. Networking Opportunities: Connect with professionals and mentors to advance your learning and career objectives. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Certified Nursing Assistant (CNA) performs basic patient care functions under the supervision of the RN or medical provider. This position conducts front office duties in accordance with policies and procedures. The CNA creates and manages guest records, schedules appointments, conducts routine tests, and tracks and orders supplies. Compensation: Starting from $17.50 hourly, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Answer patient/client calls while on shift and determine how to best help them. Provide physical support for patients/clients with daily activities and personal hygiene. Ensure patients or residents receive an appropriate diet by reviewing their dietary restrictions, food allergies, and preferences. Obtaining a wide range of information from physicians, nurses and other HTAT staff about patient/client conditions, treatment plans, and suggested activities: Examine patients to detect issues requiring medical care. Remind patients to take medications and nutritional supplements. Note observations of patient behavior, including complaints, or physical symptoms to nurses. Observe, recognize, and report significant guest symptoms to RN or medical providers and take appropriate action, if necessary, under the supervision of the RN or medical provider. Required Knowledge/Skills/Abilities: Knowledge of medical/nursing best practices and equipment to administer patient care. Strong computer and data entry skills and able to prepare and update client records. Strong organizational and interpersonal skills with the ability to react calmly and effectively in emergency situations. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: State Certified Nursing Assistant certification. Basic Life Support (BLS) certification / CPR One (1) year experience working in community health. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts as scheduled: 6:00 AM - 2:30 PM 2:00 PM - 10:30 PM 10:00 PM - 6:30 AM IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

IHS seeks a caring and qualified professional with accounting experience, preferably in AR or AP. If you're looking for a mission driven organization dedicated to helping the at risk and homeless in our community, this is a great opportunity to give back while sharing your talents and accounting experience! Summary: Responsible for providing accounting support to the finance department. Key daily worksheets to the general ledger system, ensure files are complete and maintained as needed, handle assigned accounts payable duties, and assist employees with payments and invoices. Part-time during normal business hours. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Perform accounting and clerical functions to support the finance team. Research, track, and resolve accounting discrepancies, missing receipts, invoices etc. Compile and sort invoices and checks. Code, prepare and issue checks for accounts payable. Record business transactions and key daily worksheets to the general ledger system. Receive, record and process funds received through Kokua Accounts. Provide front desk customer service to employees in need of assistance. Protect and safeguard confidential financial information. Competencies: Math/Basic Accounting Time Management/Organization Attention to detail Problem Solving and Analysis Communication Required Education and Experience: High School Diploma or GED equivalent. One to two years of accounting experience with general ledger functions and supporting accounting staff in busy office setting. Strong computer and MS Excel skills with experience in accounting software. Preferred Education and Experience: Associate's Degree in Accounting or Currently enrolled in Bachelor's program. IHS is an EEO, Drug & Alcohol Free Workplace and an Employer of National Service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The APRN-Rx works in partnership with programs internal to IHS including but not limited to the outreach and clinical teams as well as the IHS Health Services Clinics. Functions as one of IHS s primary pyschiatric providers of treatment and diagnosis for guests and clients of IHS. Prescribe medications, advise program staff on health/mental health issues, chronic disease, and engage in continuous education of guests/clients to maintain optimum mental health and wellness. Ensure that best practices and evidence-based care achieve positive client outcomes that meet program(s) standards. Compensation: Starting from $90/hr actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Diagnose guests and clients of IHS in need of mental health services and work collaboratively with IHS staff to ensure identification of mental health, diagnoses and linkage to access medications/appointments that support medication adherence and success; Provide consultations as needed to manage health, chronic disease and the mental health of guests and clients. Work collaboratively with program staff to meet the medical, psychiatric and social needs of IHS guests and clients; works proactively with staff in advance of homeless individuals entering IHS shelters to ensure successful placement and retention. Assist case managers/outreach workers in communicating with primary providers, regarding any healthcare issues including, but not limited to the management of chronic illness, medication management, diagnostic procedures, and the need for health/mental health education and support. Regularly document and complete required documentation on clients/guests served. Required Knowledge/Skills/Abilities: Working knowledge of mental health and medical needs of homeless and/or disenfranchised populations. Possess excellent interpersonal, problem solving, and multi-tasking skills. Able to perform psychiatric assessments, develop appropriate formulations, interventions and service plans that assist individuals with complex problems and document accurately in the systems of record. Current BLS or CPR certification. Possess personal qualities of integrity, credibility, and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Advanced Practice Nursing and Rx license in good standing. Have at least 2 years of work experience in psychiatric nursing or working in community health. Position Type/Expected Hours of Work: Varying shift hours based on classification. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The housing program associate provides administrative support to include triaging incoming client calls and serves as primary liaison between team members and clients and their families as well as other outside community agencies. Assists with coordination of the information management system and maintains records for the Housing programs as needed. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Assist Housing Specialists and nurture relationships with landlords to market housing programs and develop an inventory of available housing units for clients with a range of pricing. Field incoming telephone calls and phone message logs (to include triaging client calls); serves as liaison between Housing team and outside community agencies. Checks/audit intake data to verify completeness, ensure accuracy and correct errors where needed. Process and manage timely data entry into systems for use in analysis and reports. Prepare outgoing correspondence, i.e. letters of requests for necessary records, client rule violation letters, etc. Assist in sets-up of charts for new clients; files progress notes, documents and incoming correspondence in client's files. Assist in managing databases and computer records and ensures appropriate security and back-up of client information. Required Knowledge/Skills/Abilities: Knowledge of computer software programs including database and Excel applications. Strong interpersonal, verbal and written communication skills with emphasis on active listening and providing excellent customer service. Ability to deal with diverse populations of varying comprehension levels. Able to organize multiple tasks with keen attention to detail. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment Required Education and Experience: High School Diploma or GED equivalent. 1-2 years of administrative, customer service, or office management experience in a small office setting. Able to pass CPI (Crisis Prevention and Intervention) Preferred Education and Experience: Associate's or Bachelor's degree in the field of Human Services or related field. More than two years of administrative, customer service or office management experience in a small office setting. IHS is an EOE, Drug & Alcohol Free Workplace and an employer of national service.

The housing specialist creates permanent housing opportunities by developing an inventory of available housing units for IHS clients he/she is responsible for with varying price ranges. The specialist works with case management staff to maintain landlord/rental management relations and implements the IHS Supportive Housing programs to achieve performance outcomes of the program. Essential functions: Facilitate a culture of Ho'okipa (hospitality) by providing service to clients with a warm and welcoming attitude; interacting professionally with employees, vendors, landlords etc. Compile and implement necessary objectives of housing programs to ensure outcomes are met and assists consumers in meeting tenancy requirements, i.e. payments and lease requirements. Provide outreach and establish relationships with landlords to market housing programs and develop an inventory of available housing units for clients with a range of pricing. Inspects rental units and communicates housing quality to HUD, Case Manager and client. Conducts face to face housing presentations and schedules housing interviews with clients. Coordinates clients' applications to subsidy programs such as Section 8, or other types of permanent housing solutions with Case Manager to coordinate follow up efforts. Handles lease compliance issues and makes every effort to assist the client in preventing eviction. Works with the long-term Case Manager to assess the functioning level of clients' independent living skills and develop janitorial, maintenance and preventive plans that include regular check-ups to uncover problems to avoid crisis or failed placement. Provides on-going evaluation assistance, including Housing Assessments. Maintains records of referrals, assessments and placement plans in compliance with HUD Housing Counseling Plan; provides internal reports of program activity as well as administer standardized client self-report measures as required by the program and as determined by the Housing & Employment Director. Required Knowledge/Skills/Abilities: Knowledge of Oahu/Honolulu housing market and property managers, fair housing laws, and landlord/tenant rights. Possess effective problem solving and organizational skills and computer proficient in Microsoft Outlook, Word, Excel and Access and/or database applications. Able to exercise judgment and work independently under general direction. Ability to effectively interact with professionals, partnering agencies and high needs clients including those with mental illness and/or substance abuse problems. Strong written documentation, communication, negotiating and organizational skills. Preferred Education and Experience: Bachelor's degree in business or related field. At least one year experience working with disenfranchised or at risk individuals related in a homeless service and/or in a case management setting Proficient in Word, Excel and Access and/or database applications. IHS is an EOE, Drug/Alcohol Free Workplace and an employer of National Service

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Guest Services Assistant (Food Safety Certified) cooks, coordinates and ensures timely meal service to all IHS guests. This position plans and prepares according to the meal service menu and work collaboratively with volunteer groups/individual volunteers providing ingredients or service in the IHS meal program kitchen. The Guest Services Assistant (Food Safety Certified) provides exceptional guest service and ensure the welfare, health and safety of all IHS guests. Compensation: Starting from $17.00 hourly up to $20.00, dependent on experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Prepare and serve meals in accordance with food sanitation standard, proper temperature and meal program policies/procedure; Ensure special dietary needs or program food requests are met as appropriate. Assist and ensure that shelter/site premises including meal prep, storage and service areas are clean and organized; ensure the environment is free from safety/health hazards and report potential hazards or dangerous situations to Manager or Maintenance Dept. for repair schedules or immediate action. Properly store, rotate and utilize donated food items/pantry items according to best practices, USDA recommendations and as directed by the manager. Prep and set up work stations for the next meal service. Required Knowledge/Skills/Abilities: Knowledge of homelessness and the issues associated with it; mental health and substance abuse issues. Good interpersonal and written communication skills with an emphasis on conflict resolution. Excellent people and customer service skills. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: One year experience in commercial kitchens, soup kitchens and/or large scale cafeteria settings. Six months to one year of direct service or customer related experience working with disenfranchised or medically fragile populations. Basic computer skills; able to navigate Google email, Microsoft applications and databases. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts as scheduled: 4:30 AM - 1:00 PM 11:00 AM - 7:30 PM IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. Job Summary: Manage donor database; ensuring data accuracy, integrity, and security of donor information; developing and executing the process for receiving, recording and acknowledging monetary donations; creating opportunities to increase giving from existing donor base. Coordinate cultivation of donor relations and manage written and verbal communications with donors. This role requires a keen attention to detail, excellent organizational skills, and the ability to handle sensitive information with confidentiality. Essential Functions Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Increase capacity of development by identifying and executing on opportunities for operational efficiencies related to donor acquisition, conversion, donor databases, and recapture. Collaborate with the Director of Philanthropy to develop and steward activities related to fundraising and relationship management of current IHS donors. Manage donation form design and process to maximize donor revenue. Create reports including but not limited to existing and potential donor research and tracking, weekly financial reconciliation, event engagement statistics, Board Development Committee reports and other ad hoc reports. Manage thank yous/donor acknowledgments and communicate with donors through various mediums, to drive donor retention and growth; Research potential and existing major donors as well as donor market segments to understand donor motivation and capacity. Work collaboratively with finance to ensure proper reporting and record keeping of all donations. Manage the IHS donor calendar of events, planning, executing and coordinating event functions. Track event data, manage budget and actual revenue and expenses, and provide event outcome reporting. Preferred Knowledge, Skills & Abilities Working knowledge of donor software, or other philanthropy processing and database systems to guide donor data infrastructure and reporting functions. Microsoft Office: Excel (intermediate), Word (intermediate), Power Point (basic). Ability to work well under pressure and with multiple deadlines. Able to foster positive relationships with current and potential donors, and work well with a team to promote strategic initiatives. Detail oriented with ability to prioritize and manage several projects efficiently. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask and prioritize daily responsibilities; can work within an ambiguous, fast-moving environment. Preferred Experience and Education Bachelor's degree in Business Administration, Communications, Marketing, or related field. Two to three years of experience in working in fundraising for an organization or special projects and experience in data management. Experience utilizing Virtuous or other CRM programs. Demonstrated history of leading capital or development campaigns. Schedule Regular business hours, Monday through Friday. Hours may include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

Our Company: The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. The Resident Assistant plays a key role in a client s health recovery by providing specialized care and medical attention at our shelters. The Resident Assistant is responsible for: Demonstrating excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Observing and reporting any changes in physical condition, mood, or behavior. Using de-escalation techniques to defuse verbal or physical altercations between guests and follow shelter safety protocols. Engaging residents with empathy and encourage participation in social activities to reduce isolation and promote mental well-being. Assisting with housekeeping duties, such as cooking and cleaning. Compensation: Starting from $17.00 hourly up to $20.00, dependent on experience. Requirements: Six months to one year of security, customer service or nursing aid experience working with disenfranchised or medically fragile populations. Physically capable of communicating with, caring for and facilitating activities for guests of all ages and varying comprehension levels. Basic computer skills; able to navigate Google email, Microsoft applications and databases. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled: 6:00 AM - 2:30 PM 2:00 PM - 10:30 PM 10:00 PM - 6:30 AM Benefits: Medical, Dental, and Vision Insurance Paid Time Off Tuition Reimbursement 401(k) with Company Match Student Loan Forgiveness Professional Development and Advancement Opportunities IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Registered Nurse works in partnership with programs internal to IHS including but not limited to the outreach teams and the IHS Health Services Clinics, as well as with other health services providers in the community. This position provides triage, nursing and urgent medical care to targeted homeless individuals who may be in crisis or who have been identified as needing medical, detox, psychiatric, and social services. Compensation: Starting from $80,000 annually, actual pay commensurate with experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. Provide direct care, initial first aid, and, if needed, other nursing services to unsheltered/sheltered homeless. Provide referrals and work proactively with operations staff of IHS in advance of homeless individuals entering IHS shelters to ensure successful placement, service, linkage and supports as appropriate. Work in collaboration with physicians, psychiatrists and other IHS staff to ensure identification of mental health, medical needs, diagnoses and linkage to access medications and medication appointments to support medication adherence and success for homeless individuals. Assist case managers in communicating with MDs, including psychiatrists regarding any healthcare issues including, but not limited to the management of chronic illness, medication management, diagnostic procedures, need for health education. Assist with and/or provide guest health education regarding medical and mental health concerns frequently encountered with persons served. Input and maintain accurate documentation related to the provision of services; Regularly document per all of the programs' requirements. Required Knowledge/Skills/Abilities: Working knowledge of healthcare and medical needs of homeless and/or disenfranchised populations. Possess excellent interpersonal, problem solving, and multi-tasking skills. Able to perform nursing assessments, develop appropriate formulations, interventions and service plans that assist individuals with complex problems and document accurately in the systems of record. Current BLS or CPR certification. Possess personal qualities of integrity, credibility, and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: Associates Degree in Nursing from an accredited college or university. Must be licensed as a registered nurse in the state of Hawaii. Have at least 1- 2 years of work experience in nursing or working in community health. Position Type/Expected Hours of Work: Generally 12 hour shifts with some varying shift hours based on classification. Hours and days may vary based on the needs of the organization. IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.