Case Manager jobs at INSTITUTE OF COMMUNITY SERVICES - 35 jobs

Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer. 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language. 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed. 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal. 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution. 9. Performs crisis assessment and nonverbal and verbal crisis intervention. 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. 11. May have on-call responsibilities. 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers. 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured. 17. Assists in the orientation of new personnel when requested. 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. 20. Complies with agency infection control policies. 21. Advocates on behalf of consumer with outside service providers and within ICL. 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers. 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder. 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance. 8. Ability to be aware of self and one's impact on others 9. Ability to learn, understand and comply with all regulations, policies and procedures. 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned. 14. Ability to work independently, and to conform to all applicable safety and accountability measures 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate 17. Ability to identify the nature of problems and to participate effectively in solving problems. 18. Ability to report for work as scheduled on a consistent basis 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years' experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience. #ICLCWCM

The Case Manager will support and administratively/therapeutically engage the residents progress toward independence, housing, coordination and collaborating services. Perform Independent Living Plans (ILPs), psychosocial and progress notes, documenting resident health, wellbeing and care while in BAVR. Case Manager prime responsibility is organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct case management or co-provider services. The Case Manager will also have either primary or shared responsibility, depending upon the specialty/discipline, in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, and healthcare services etc. as well as with parole boards. Together with the residents, the Case Manager will formulate residents' comprehensive service plan in conjunction with specialty program staff. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Activities with Persons Served * Participate in orientation of new residents by explaining the types of clinical services, recreational activities, and ICL programs that are available to residents. * Obtains and documents or files assessment information, such as medical, psychological, and social factors contributing to the resident's situation as well as information about the residents' strengths, needs, abilities and preferences. * Collaborates with residents to utilize assessment information to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents' cultural and ethnic background, customs, needs, beliefs and preferred language. * Instructs the resident in daily living skills, socialization skill enhancement and conflict resolution. * Provides supportive counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities and environmental resources to attain goals. * Obtains and develops resource information for residents in all aspects of their care; disseminates this information to residents in a manner that is clear and understandable. * Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals. * May provide Critical Time Intervention procedures. * Facilitates individualized services to the resident that meet the diverse needs of the resident and focus on the discharge-planning goal. * Performs crisis assessment and nonverbal and verbal crisis intervention. * 1:1 Meet at least weekly with residents to follow-up on service plan goals and objectives. * Refers residents to community resources and other organizations; accompanies residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident. * Provide residents on both a group and an individual basis with transportation for housing placement, service appointments, recreational, or other service plan related purposes as appropriate * Assist residents with developing a savings and money management plans within the scope of Department of Homeless Services and Veterans Administration regulations and optimizing resident income through advocacy with the HRA and VA; will offer and provide residents both group and individual instruction in budgeting, banking, resident skills such as shopping wisely from a price and product perspective, credit, and taxes. * Plans, escorts, and/or arrange social or recreational activities for and with residents. * Advocates on behalf of resident with outside service providers and within ICL. - Assists residents in finding and getting into vocational training or other training opportunities and work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents. * Accompanies resident to appointments as needed. - Gives support & advice to significant others of the residents and Transitional Veterans Residence staff. Case Administrative Activities * Performs regular inspections of the residents' living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors; completes incident reports in accordance with ICL policy; accounts for residents and files missing person reports on residents not accounted for in accordance with ICL policy and procedure. * Conduct quarterly reviews of the service plans, assessment information, medical records, and changes in care. and follows-up to determine quantity and quality service provided. * Review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews. * Participates in ongoing reviews of existing linkages for their adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes, seek to extend program and other agency linkages as part of Continuous Quality Improvement. * Continually documents resident's treatment progress, developing measurable and objective service plans that maximize a resident's strengths and abilities in accordance with regulatory guidelines. * Assists in the orientation of new personnel when requested. * Maintains up-to-date, accurate individual paper and electronic case records on each assigned resident. * Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. * Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. * Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. * Execute emergency plans as outlined in the policy and procedure manual; administers CPR or first aid to staff or residents who require such services. * Obtains and maintains CPR and First Aid certifications. * Other job-related duties that may be assigned ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES * Committed to the active promotion of ICL values and goals. * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. * Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL. * Basic understanding of the causes and processes of mental illness and substance abuse disorder. * Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. * Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. * Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance. * Ability to be aware of self and one's impact on others * Ability to learn, understand and comply with all regulations, policies and procedures. * Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. * Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to work independently, and to conform to all applicable safety and accountability measures. * Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. * Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate. * Ability to identify the nature of problems and to participate effectively in solving problems. * Ability to report for work as scheduled on a consistent basis. * Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE Associate's degree in a health or human services field (social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing) and three years of case management experience or relevant human services experience required: Bachelor's preferred. #ICLCWCM

Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: * Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels' consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a * Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language. * Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed. * Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and * Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning * Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict * Performs crisis assessment and nonverbal and verbal crisis intervention. * Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the * May have on-call * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and * Plans, escorts, and/or arrange social or recreational activities for and with * Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's * Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. * Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are * Assists in the orientation of new personnel when * Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going * Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development * Complies with agency infection control * Advocates on behalf of consumer with outside service providers and within * Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers. * Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITLES: * Committed to the active promotion of ICL values and goals. * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural * Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, * Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL * Basic understanding of the causes and processes of mental illness and substance abuse * Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development * Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and * Ability to use sound judgment in identifying and solving problems and knowing when to seek * Ability to be aware of self and one's impact on others * Ability to learn, understand and comply with all regulations, policies and * Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in * Ability to prepare accurate and timely documentation, reports and other written material as * Ability to work independently, and to conform to all applicable safety and accountability measures * Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. * Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving * Ability to report for work as scheduled on a consistent basis * Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE: Bachelor's degree plus two years' experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description The Case Manager will support and administratively/therapeutically engage the residents progress toward independence, housing, coordination and collaborating services. Perform Independent Living Plans (ILPs), psychosocial and progress notes, documenting resident health, wellbeing and care while in BAVR. Case Manager prime responsibility is organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct case management or co-provider services. The Case Manager will also have either primary or shared responsibility, depending upon the specialty/discipline, in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, and healthcare services etc. as well as with parole boards. Together with the residents, the Case Manager will formulate residents' comprehensive service plan in conjunction with specialty program staff. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Activities with Persons Served • Participate in orientation of new residents by explaining the types of clinical services, recreational activities, and ICL programs that are available to residents. • Obtains and documents or files assessment information, such as medical, psychological, and social factors contributing to the resident's situation as well as information about the residents' strengths, needs, abilities and preferences. • Collaborates with residents to utilize assessment information to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents' cultural and ethnic background, customs, needs, beliefs and preferred language. • Instructs the resident in daily living skills, socialization skill enhancement and conflict resolution. • Provides supportive counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities and environmental resources to attain goals. • Obtains and develops resource information for residents in all aspects of their care; disseminates this information to residents in a manner that is clear and understandable. • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals. • May provide Critical Time Intervention procedures. • Facilitates individualized services to the resident that meet the diverse needs of the resident and focus on the discharge-planning goal. • Performs crisis assessment and nonverbal and verbal crisis intervention. • 1:1 Meet at least weekly with residents to follow-up on service plan goals and objectives. • Refers residents to community resources and other organizations; accompanies residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident. • Provide residents on both a group and an individual basis with transportation for housing placement, service appointments, recreational, or other service plan related purposes as appropriate • Assist residents with developing a savings and money management plans within the scope of Department of Homeless Services and Veterans Administration regulations and optimizing resident income through advocacy with the HRA and VA; will offer and provide residents both group and individual instruction in budgeting, banking, resident skills such as shopping wisely from a price and product perspective, credit, and taxes. • Plans, escorts, and/or arrange social or recreational activities for and with residents. • Advocates on behalf of resident with outside service providers and within ICL. - Assists residents in finding and getting into vocational training or other training opportunities and work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents. • Accompanies resident to appointments as needed. - Gives support & advice to significant others of the residents and Transitional Veterans Residence staff. Case Administrative Activities • Performs regular inspections of the residents' living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas. • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors; completes incident reports in accordance with ICL policy; accounts for residents and files missing person reports on residents not accounted for in accordance with ICL policy and procedure. • Conduct quarterly reviews of the service plans, assessment information, medical records, and changes in care. and follows-up to determine quantity and quality service provided. • Review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews. • Participates in ongoing reviews of existing linkages for their adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes, seek to extend program and other agency linkages as part of Continuous Quality Improvement. • Continually documents resident's treatment progress, developing measurable and objective service plans that maximize a resident's strengths and abilities in accordance with regulatory guidelines. • Assists in the orientation of new personnel when requested. • Maintains up-to-date, accurate individual paper and electronic case records on each assigned resident. • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. • Execute emergency plans as outlined in the policy and procedure manual; administers CPR or first aid to staff or residents who require such services. • Obtains and maintains CPR and First Aid certifications. • Other job-related duties that may be assigned ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES • Committed to the active promotion of ICL values and goals. • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL. • Basic understanding of the causes and processes of mental illness and substance abuse disorder. • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. • Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance. • Ability to be aware of self and one's impact on others • Ability to learn, understand and comply with all regulations, policies and procedures. • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. • Ability to prepare accurate and timely documentation, reports and other written material as assigned. • Ability to work independently, and to conform to all applicable safety and accountability measures. • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. • Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate. • Ability to identify the nature of problems and to participate effectively in solving problems. • Ability to report for work as scheduled on a consistent basis. • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE Associate's degree in a health or human services field (social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing) and three years of case management experience or relevant human services experience required: Bachelor's preferred.

Job Description The Case Manager will support and administratively/therapeutically engage the residents progress toward independence, housing, coordination and collaborating services. Perform Independent Living Plans (ILPs), psychosocial and progress notes, documenting resident health, wellbeing and care while in BAVR. Case Manager prime responsibility is organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct case management or co-provider services. The Case Manager will also have either primary or shared responsibility, depending upon the specialty/discipline, in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, and healthcare services etc. as well as with parole boards. Together with the residents, the Case Manager will formulate residents' comprehensive service plan in conjunction with specialty program staff. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Activities with Persons Served • Participate in orientation of new residents by explaining the types of clinical services, recreational activities, and ICL programs that are available to residents. • Obtains and documents or files assessment information, such as medical, psychological, and social factors contributing to the resident's situation as well as information about the residents' strengths, needs, abilities and preferences. • Collaborates with residents to utilize assessment information to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents' cultural and ethnic background, customs, needs, beliefs and preferred language. • Instructs the resident in daily living skills, socialization skill enhancement and conflict resolution. • Provides supportive counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities and environmental resources to attain goals. • Obtains and develops resource information for residents in all aspects of their care; disseminates this information to residents in a manner that is clear and understandable. • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals. • May provide Critical Time Intervention procedures. • Facilitates individualized services to the resident that meet the diverse needs of the resident and focus on the discharge-planning goal. • Performs crisis assessment and nonverbal and verbal crisis intervention. • 1:1 Meet at least weekly with residents to follow-up on service plan goals and objectives. • Refers residents to community resources and other organizations; accompanies residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident. • Provide residents on both a group and an individual basis with transportation for housing placement, service appointments, recreational, or other service plan related purposes as appropriate • Assist residents with developing a savings and money management plans within the scope of Department of Homeless Services and Veterans Administration regulations and optimizing resident income through advocacy with the HRA and VA; will offer and provide residents both group and individual instruction in budgeting, banking, resident skills such as shopping wisely from a price and product perspective, credit, and taxes. • Plans, escorts, and/or arrange social or recreational activities for and with residents. • Advocates on behalf of resident with outside service providers and within ICL. - Assists residents in finding and getting into vocational training or other training opportunities and work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents. • Accompanies resident to appointments as needed. - Gives support & advice to significant others of the residents and Transitional Veterans Residence staff. Case Administrative Activities • Performs regular inspections of the residents' living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas. • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors; completes incident reports in accordance with ICL policy; accounts for residents and files missing person reports on residents not accounted for in accordance with ICL policy and procedure. • Conduct quarterly reviews of the service plans, assessment information, medical records, and changes in care. and follows-up to determine quantity and quality service provided. • Review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews. • Participates in ongoing reviews of existing linkages for their adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes, seek to extend program and other agency linkages as part of Continuous Quality Improvement. • Continually documents resident's treatment progress, developing measurable and objective service plans that maximize a resident's strengths and abilities in accordance with regulatory guidelines. • Assists in the orientation of new personnel when requested. • Maintains up-to-date, accurate individual paper and electronic case records on each assigned resident. • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. • Execute emergency plans as outlined in the policy and procedure manual; administers CPR or first aid to staff or residents who require such services. • Obtains and maintains CPR and First Aid certifications. • Other job-related duties that may be assigned ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES • Committed to the active promotion of ICL values and goals. • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL. • Basic understanding of the causes and processes of mental illness and substance abuse disorder. • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. • Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance. • Ability to be aware of self and one's impact on others • Ability to learn, understand and comply with all regulations, policies and procedures. • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. • Ability to prepare accurate and timely documentation, reports and other written material as assigned. • Ability to work independently, and to conform to all applicable safety and accountability measures. • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. • Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate. • Ability to identify the nature of problems and to participate effectively in solving problems. • Ability to report for work as scheduled on a consistent basis. • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE Associate's degree in a health or human services field (social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing) and three years of case management experience or relevant human services experience required: Bachelor's preferred. #ICLCWCM

Job Description The Case Manager will support and administratively/therapeutically engage the residents progress toward independence, housing, coordination and collaborating services. Perform Independent Living Plans (ILPs), psychosocial and progress notes, documenting resident health, wellbeing and care while in BAVR. Case Manager prime responsibility is organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct case management or co-provider services. The Case Manager will also have either primary or shared responsibility, depending upon the specialty/discipline, in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, and healthcare services etc. as well as with parole boards. Together with the residents, the Case Manager will formulate residents' comprehensive service plan in conjunction with specialty program staff. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Activities with Persons Served • Participate in orientation of new residents by explaining the types of clinical services, recreational activities, and ICL programs that are available to residents. • Obtains and documents or files assessment information, such as medical, psychological, and social factors contributing to the resident's situation as well as information about the residents' strengths, needs, abilities and preferences. • Collaborates with residents to utilize assessment information to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents' cultural and ethnic background, customs, needs, beliefs and preferred language. • Instructs the resident in daily living skills, socialization skill enhancement and conflict resolution. • Provides supportive counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities and environmental resources to attain goals. • Obtains and develops resource information for residents in all aspects of their care; disseminates this information to residents in a manner that is clear and understandable. • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals. • May provide Critical Time Intervention procedures. • Facilitates individualized services to the resident that meet the diverse needs of the resident and focus on the discharge-planning goal. • Performs crisis assessment and nonverbal and verbal crisis intervention. • 1:1 Meet at least weekly with residents to follow-up on service plan goals and objectives. • Refers residents to community resources and other organizations; accompanies residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident. • Provide residents on both a group and an individual basis with transportation for housing placement, service appointments, recreational, or other service plan related purposes as appropriate • Assist residents with developing a savings and money management plans within the scope of Department of Homeless Services and Veterans Administration regulations and optimizing resident income through advocacy with the HRA and VA; will offer and provide residents both group and individual instruction in budgeting, banking, resident skills such as shopping wisely from a price and product perspective, credit, and taxes. • Plans, escorts, and/or arrange social or recreational activities for and with residents. • Advocates on behalf of resident with outside service providers and within ICL. - Assists residents in finding and getting into vocational training or other training opportunities and work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents. • Accompanies resident to appointments as needed. - Gives support & advice to significant others of the residents and Transitional Veterans Residence staff. Case Administrative Activities • Performs regular inspections of the residents' living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas. • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors; completes incident reports in accordance with ICL policy; accounts for residents and files missing person reports on residents not accounted for in accordance with ICL policy and procedure. • Conduct quarterly reviews of the service plans, assessment information, medical records, and changes in care. and follows-up to determine quantity and quality service provided. • Review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews. • Participates in ongoing reviews of existing linkages for their adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes, seek to extend program and other agency linkages as part of Continuous Quality Improvement. • Continually documents resident's treatment progress, developing measurable and objective service plans that maximize a resident's strengths and abilities in accordance with regulatory guidelines. • Assists in the orientation of new personnel when requested. • Maintains up-to-date, accurate individual paper and electronic case records on each assigned resident. • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. • Execute emergency plans as outlined in the policy and procedure manual; administers CPR or first aid to staff or residents who require such services. • Obtains and maintains CPR and First Aid certifications. • Other job-related duties that may be assigned ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES • Committed to the active promotion of ICL values and goals. • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL. • Basic understanding of the causes and processes of mental illness and substance abuse disorder. • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. • Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance. • Ability to be aware of self and one's impact on others • Ability to learn, understand and comply with all regulations, policies and procedures. • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. • Ability to prepare accurate and timely documentation, reports and other written material as assigned. • Ability to work independently, and to conform to all applicable safety and accountability measures. • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. • Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate. • Ability to identify the nature of problems and to participate effectively in solving problems. • Ability to report for work as scheduled on a consistent basis. • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE Associate's degree in a health or human services field (social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing) and three years of case management experience or relevant human services experience required: Bachelor's preferred.

Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based, trauma-informed rehabilitation and recovery services to consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults and transition age youth diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. ESSENTIAL TASKS: * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed. * Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed * Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs, and primary language. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM's and AOT's. * Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Ensures consumers' compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. * Monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures. * Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. * Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. Plans, escorts, and/or arranges social/recreational, vocational, medical and other activities for and with consumers. * Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques. * Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. * Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. * Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned. * Executes emergency plans as outlined in the policy and procedure manual. * Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned. * As assigned, functions as floor supervisor, including overseeing counselors, ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift. * As assigned, may cover the duties of a residential counselor or of another case manager in the case of short staffing. * Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. * Complies with agency infection control policies. * May have on-call responsibilities. * Other job-related duties that may be assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in a human services field* OR Associate's Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience. * Human Services Fields: Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, , Speech Pathology, Vocational Counseling, Human services. Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: * Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. * Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. * Basic knowledge of routine clinical procedures and medications. * Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to complete written forms and reports in an accurate and timely manner. * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to secure the cooperation of and work effectively with others * Ability to work independently, and to conform to all applicable safety and accountability measures * Social Perceptiveness and trauma-informed perspective-ability to be aware of other's reactions and understanding why they react the way they do * Service Orientation- ability to actively looking for ways to help people, be compassionate and hopeful * Speaking- ability to talk to others to effectively convey information * Active Listening- ability to listen to what other people are saying and asking questions as appropriate * Problem Identification-ability to identify the nature of problems * Dependability-ability to report for work as scheduled on a consistent basis * Ethical-ability to understand and adhere to internal and external laws, rules, and policies * Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth #ICLCWCM

Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer. 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language. 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed. 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal. 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution. 9. Performs crisis assessment and nonverbal and verbal crisis intervention. 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. 11. May have on-call responsibilities. 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers. 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured. 17. Assists in the orientation of new personnel when requested. 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. 20. Complies with agency infection control policies. 21. Advocates on behalf of consumer with outside service providers and within ICL. 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers. 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder. 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance. 8. Ability to be aware of self and one's impact on others 9. Ability to learn, understand and comply with all regulations, policies and procedures. 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned. 14. Ability to work independently, and to conform to all applicable safety and accountability measures 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate 17. Ability to identify the nature of problems and to participate effectively in solving problems. 18. Ability to report for work as scheduled on a consistent basis 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years' experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience. #ICLCWCM

Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based, trauma-informed rehabilitation and recovery services to consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults and transition age youth diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. ESSENTIAL TASKS: * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed. * Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed * Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs, and primary language. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM's and AOT's. * Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Ensures consumers' compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. * Monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures. * Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. * Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. Plans, escorts, and/or arranges social/recreational, vocational, medical and other activities for and with consumers. * Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques. * Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. * Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. * Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned. * Executes emergency plans as outlined in the policy and procedure manual. * Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned. * As assigned, functions as floor supervisor, including overseeing counselors, ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift. * As assigned, may cover the duties of a residential counselor or of another case manager in the case of short staffing. * Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. * Complies with agency infection control policies. * May have on-call responsibilities. * Other job-related duties that may be assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in a human services field* OR Associate's Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience. * Human Services Fields: Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, , Speech Pathology, Vocational Counseling, Human services. Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: * Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. * Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. * Basic knowledge of routine clinical procedures and medications. * Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to complete written forms and reports in an accurate and timely manner. * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to secure the cooperation of and work effectively with others * Ability to work independently, and to conform to all applicable safety and accountability measures * Social Perceptiveness and trauma-informed perspective-ability to be aware of other's reactions and understanding why they react the way they do * Service Orientation- ability to actively looking for ways to help people, be compassionate and hopeful * Speaking- ability to talk to others to effectively convey information * Active Listening- ability to listen to what other people are saying and asking questions as appropriate * Problem Identification-ability to identify the nature of problems * Dependability-ability to report for work as scheduled on a consistent basis * Ethical-ability to understand and adhere to internal and external laws, rules, and policies * Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth

Minimum Qualifications: Education: One of the following: * Bachelor's degree in a human services field * Associate's degree in a human services field and two years of full‑time direct service experience * High school diploma/GED and four years of full‑time human services experience Experience: Experience providing direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination. Certifications/Licenses: * No specific license required. * Must be able to travel within the community; a valid driver's license may be preferred depending on assignment. Work Eligibility: Must be authorized to work in the U.S. Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences). Compensation: Salary: $25.75 an hour What we Offer: We provide competitive benefits, including: * Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match * Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays * Employee Wellness Programs: Employee Assistance Program and mental health resources * Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks * Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits. About the Role: This role functions as part of an interdisciplinary team supporting individuals in maintaining stable, independent living in the community. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources. Most duties are performed independently with general supervision. Primary Responsibilities: * Conduct home visits to provide supportive counseling and independent living assistance. * Help consumers modify behaviors, build insight, and develop coping skills. * Assess needs, gather medical/psychosocial information, and develop individualized service plans. * Maintain accurate case records, documentation, assessments, and quarterly reviews. * Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques. * Coordinate services with care managers, ICL staff, and external providers. * Assist consumers in accessing community resources, benefits, and vocational opportunities. * Perform crisis assessment and intervention; refer to appropriate services. * Accompany consumers to medical, social service, and government appointments. * Report incidents and complete incident documentation per policy. * Conduct safety and cleanliness inspections of consumer residences. * Plan and facilitate recreational or social activities. * Participate in meetings, supervision, and required training. * Advocate for consumer needs within ICL and with external providers. * Support discharge planning and goal achievement. * Perform other related duties as assigned.

Job Description The Clinical Case Management Specialist is a mental health professional who reports directly to the Program Director. This position is primarily clinical and consultative and provides services to the Adult Home Supported Housing Program. The Clinical Case Management Specialist will ensure a smooth transition for Adult Home Residents moving into Supported Housing via the Impacted Adult Home Initiative//Settlement. Attend care coordination meetings, collaborate with ICL in-reach staff and external care coordinators, assess consumer needs, and discuss/advocate for needed services. Maintain adherence with settlement agreements regarding consumers moving into ICL units. Travels to/visits consumers' residences or apartments to provide counsel and assistance to help the consumers, within their capabilities and interests, maintain the most significant degree of independent living. The majority of duties are often performed independently under general supervision. To perform this job successfully, a n individual mus t b e able t o perfor m each essentia l duty listed satisfactorily. Reasonable accommodations ma y be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. ESSENTIAL JOB FUNCTIONS: Assists the Program Director and case management staff in providing quality clinical and crisis management services across the supported housing system, primarily through consultation and training. Maintains a caseload of consumers, although primary services (counseling, service planning, apartment visits, etc.) are the responsibility of the case management staff. Organizes and facilitates internal case conferences as needed, working with staff to design and implement person-centered, evidence-based interventions to resolve clinical/compliance issues, motivate consumers, and determine the disposition of cases. Attends external case conferences on behalf of the Program; participates in decision-making regarding discharge planning to/from SH programs, inpatient settings, detox/rehab programs, etc. Participates in determining readiness for transition to supported housing, including helping staff identify- and address- skills training needs. Developing and implementing treatment plans to help clients overcome addiction Teaching patients coping mechanisms and best ways to prevent a relapse Review and evaluate recipients' progress about measurable goals described in treatment and care plans. Interview recipients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program. Intervene as an advocate for recipients or recipients to resolve emergency problems in crises. Provide recipients or family members with information about addiction issues and available services and programs, making appropriate referrals when necessary. Modify treatment plans to comply with changes in recipient status. Coordinate counseling efforts with mental health professionals and other health professionals such as doctors, nurses, and social workers. Attend training sessions to increase knowledge and skills. Plan and implement follow-up and aftercare programs for recipients to be discharged from treatment programs. Review and evaluate recipients' progress about measurable goals described in treatment and care plans. Interview recipients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program. Intervene as an advocate for recipients or recipients to resolve emergency problems in crises. Provide recipients or family members with information about addiction issues and available services and programs, making appropriate referrals when necessary. Modify treatment plans to comply with changes in recipient status. Coordinate counseling efforts with mental health professionals and other health professionals such as doctors, nurses, and social workers. Attend training sessions to increase knowledge and skills. Plan and implement follow-up and aftercare programs for recipients to be discharged from treatment programs. Conduct chemical dependency program orientation sessions. Counsel family members to assist them in understanding, dealing with, and supporting recipients or recipients. Performs other job-related duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: Ability to coordinate activities of staff and integrate as part of a multidisciplinary team Ability to manage multiple projects, delegate tasks, and ensure completion of all tasks assigned and delegated Ability to manage resources Ability to solve problems effectively Ability to work with consumers/residents, families, and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences. Ability to serve as a role model to residents/consumers. Ability to develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards Ability to complete written forms and reports accurately and timely. Ability to communicate effectively with staff, consumers/residents, families, and the public. Ability to prepare accurate and timely documentation, reports, and other written material as assigned. Ability to secure the cooperation of and work effectively with others Ability to work independently and to conform to all applicable safety and accountability measures Ability to be aware of other's reactions and understand why they react the way they do Ability to actively look for ways to help people, be compassionate and hopeful Ability to talk to others to effectively convey information Ability to listen to what other people are saying and ask questions as appropriate Ability to identify the nature of problems and propose solutions Ability to report for work as scheduled consistently Ability to understand and adhere to internal and external laws, rules, and policies Knowledge of human behavior and performance, mental processes, and the assessment and treatment of behavioral and affective disorders Knowledge of group behavior and dynamics, societal trends and influence, cultures, history, migrations, ethnicity, religion, and other cultural dimensions of target recipients Knowledge of principles and processes involved in planning, coordination, and execution and of the principles and process of supervision Knowledge of principles and processes for providing services, including needs assessment techniques, quality service standards, alternative delivery systems, and consumer satisfaction evaluation techniques. Knowledge of laws, legal codes, regulations, agency policies, etc., that govern the work of the program Ability to develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards Ability to secure the cooperation of and work effectively with others QUALIFICATIONS AND EXPERIENCE: BS plus a minimum of two years of experience providing direct services to individuals with mental disabilities (i.e., persons diagnosed adequately as suffering from mental illness, alcoholism, or substance abuse). Valid NYS driver's license preferred PREFERRED EDUCATION AND EXPERIENCE: CASAC plus at least two years experience in integrated mental health and substance use assessment and treatment, motivational interviewing techniques, and stage-wise treatment. Knowledge of the principles and practices of harm reduction. Substance abuse counseling experience with individuals with co-occurring mental illness and substance abuse. Experience in providing case management services to individuals with mental illness as defined above. Experience providing clinical consultation and supervision in a community mental health setting. Knowledge of integrated mental health and substance abuse assessment and treatment, motivational interviewing techniques, and stage-wise treatment. Knowledge of the principles and practices of harm reduction. Bilingual: fluent in Spanish and English #ICLRN

Minimum Qualifications: Education: One of the following: * Bachelor's degree in a human services field Experience: Two years of experience Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting Certifications/Licenses: * No specific license required. * Must be able to travel within the community; a valid driver's license may be preferred depending on assignment. Work Eligibility: Must be authorized to work in the U.S. Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences). Compensation: Salary: $27.2355 an hour What we Offer: We provide competitive benefits, including: * Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match * Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays * Employee Wellness Programs: Employee Assistance Program and mental health resources * Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks * Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits. About the Role: This role functions as part of an interdisciplinary team supporting individuals in maintaining stable, independent living in the community. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources. Most duties are performed independently with general supervision. Primary Responsibilities: * Conduct home visits to provide supportive counseling and independent living assistance. * Help consumers modify behaviors, build insight, and develop coping skills. * Assess needs, gather medical/psychosocial information, and develop individualized service plans. * Maintain accurate case records, documentation, assessments, and quarterly reviews. * Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques. * Coordinate services with care managers, ICL staff, and external providers. * Assist consumers in accessing community resources, benefits, and vocational opportunities. * Perform crisis assessment and intervention; refer to appropriate services. * Accompany consumers to medical, social service, and government appointments. * Report incidents and complete incident documentation per policy. * Conduct safety and cleanliness inspections of consumer residences. * Plan and facilitate recreational or social activities. * Participate in meetings, supervision, and required training. * Advocate for consumer needs within ICL and with external providers. * Support discharge planning and goal achievement. * Perform other related duties as assigned.

Minimum Qualifications: Education: One of the following: * Bachelor's degree in a human services field Experience: Two years of experience Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting Certifications/Licenses: * No specific license required. * Must be able to travel within the community; a valid driver's license may be preferred depending on assignment. Work Eligibility: Must be authorized to work in the U.S. Work Location Requirement: Onsite / Community‑based field work (regular travel to consumer residences). Compensation: Salary: $27.2355 an hour What we Offer: We provide competitive benefits, including: * Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match * Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays * Employee Wellness Programs: Employee Assistance Program and mental health resources * Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks * Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits. About the Role: This role functions as part of an interdisciplinary team supporting individuals in maintaining stable, independent living in the community. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help consumers access medical, social, educational, vocational, and financial resources. Most duties are performed independently with general supervision. Primary Responsibilities: * Conduct home visits to provide supportive counseling and independent living assistance. * Help consumers modify behaviors, build insight, and develop coping skills. * Assess needs, gather medical/psychosocial information, and develop individualized service plans. * Maintain accurate case records, documentation, assessments, and quarterly reviews. * Provide 1:1 and group counseling using cognitive‑behavioral and skills‑training techniques. * Coordinate services with care managers, ICL staff, and external providers. * Assist consumers in accessing community resources, benefits, and vocational opportunities. * Perform crisis assessment and intervention; refer to appropriate services. * Accompany consumers to medical, social service, and government appointments. * Report incidents and complete incident documentation per policy. * Conduct safety and cleanliness inspections of consumer residences. * Plan and facilitate recreational or social activities. * Participate in meetings, supervision, and required training. * Advocate for consumer needs within ICL and with external providers. * Support discharge planning and goal achievement. * Perform other related duties as assigned. #ICLCWCM

Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based, trauma-informed rehabilitation and recovery services to consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults and transition age youth diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed. * Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. * Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs, and primary language. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM's and AOT's. * Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Ensures consumers' compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. * Monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures. * Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. * Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. Plans, escorts, and/or arranges social/recreational, vocational, medical and other activities for and with consumers. * Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques. * Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. * Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. * Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned. * Executes emergency plans as outlined in the policy and procedure manual. * Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned. * As assigned, functions as floor supervisor, including overseeing counselors, ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift. * As assigned, may cover the duties of a residential counselor or of another case manager in the case of short staffing. * Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. * Complies with agency infection control policies. * May have on-call responsibilities. * Other job-related duties that may be assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in a human services field* OR Associate's Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience. * Human Services Fields: Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, , Speech Pathology, Vocational Counseling, Human services. Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: * Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. * Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. * Basic knowledge of routine clinical procedures and medications. * Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to complete written forms and reports in an accurate and timely manner. * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to secure the cooperation of and work effectively with others * Ability to work independently, and to conform to all applicable safety and accountability measures * Social Perceptiveness and trauma-informed perspective-ability to be aware of other's reactions and understanding why they react the way they do * Service Orientation- ability to actively looking for ways to help people, be compassionate and hopeful * Speaking- ability to talk to others to effectively convey information * Active Listening- ability to listen to what other people are saying and asking questions as appropriate * Problem Identification-ability to identify the nature of problems * Dependability-ability to report for work as scheduled on a consistent basis * Ethical-ability to understand and adhere to internal and external laws, rules, and policies * Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth

Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based rehabilitation and recovery services to assigned consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed * Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. * Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs, and primary language. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM's and AOT's. * Models' appropriate behavior and provide rehabilitation and recovery services to assigned consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Encourages consumers' adherence to medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. * Monitors medications and/or supervises individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures. Tracks annual physical examinations and encourages follow-up. * As directed, accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. Functions as criminal justice liaison for consumer. * Plans, escorts, and/or arrange social/recreational, vocational, medical and other activities for and with consumers. Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. * Provides substance abuse services and administer urinalysis and/or breathalyzer tests to consumers as directed. * Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques. * Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members. * Immediately reports serious incidents, serious incident allegations, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. * Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. Functions as liaison between consumer and facilities management department as needed. * Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned. * Executes emergency plans as outlined in the policy and procedure manual. * Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned. * As assigned, functions as "manager on duty" or lead worker in accordance with program protocols which may include ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift. * As assigned, may cover the duties of a residential or front desk counselor on a temporary basis or may cover the work of another case manager in the case of short staffing. * Complies with attendance and timekeeping rules, including following the protocol for requesting time off and giving sufficient notice of unscheduled absences; reports reliably and regularly to work on an on-going basis. * Comply with all applicable agency policies, including infection control policies. * May have on-call responsibilities. * Other job-related duties that may be assigned. * * ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES * Committed to the active promotion of ICL values and goals. * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. * Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL. * Basic understanding of the causes and processes of mental illness and substance abuse disorder. * Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. * Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. * Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance. * Ability to be aware of self and one's impact on others * Ability to learn, understand and comply with all regulations, policies and procedures. * Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to work independently, and to conform to all applicable safety and accountability measures * Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. * Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate * Ability to identify the nature of problems and to participate effectively in solving problems. * Ability to report for work as scheduled on a consistent basis * Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies QUALIFICATIONS AND EXPERIENCE * Bachelor's degree in a human services field* OR * Associate's Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR * High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR * An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience.

Under the general supervision of the Director of Social Services, responsible for providing day to day oversight and coordination to assigned case management staff. Assists in the selection, training, and supervision of assigned staff. Substitutes for the Director of Social Services in his/her absence, as directed. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Assists in Providing Clinical Services: 1. Assigns caseloads and related duties, coordinates the activities of the staff in providing services to clients. 2. Reviews intakes to ensure compliance and timely processing of all required forms and processes, e.g., SSI clearance, HRA's, client documents, etc. 3. Actively participates in improving processes, procedures, policies, and assists in ensuring staff compliance. 4. Facilitates resident groups. 5. Monitors services performed by staff either individually with a resident or in groups to evaluate the quality of the service. 6. Ensure staff is obtaining information, such as medical, psychological, and social factors contributing to the resident's situation, and that the staff is evaluating the resident's capabilities. Regularly inspects case records to evaluate the completeness and quality of treatment plans and ensures that the charts are audit-ready and in compliance with all applicable agency and funder regulations. 7. Facilitates staff knowledge regarding types of clinical services, recreational activities, and ICL programs available as well as community resources. Ensure that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the resident 5. Reviews crisis assessment of assigned residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident/resident, and staff-actions during a crisis situation. 6. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports to his/her supervisor. 7. In the Social Services Director's absence or with the Program Director's authority attends or directs meetings as assigned. 8. Ensures compliance with agency safety infection control policies. Assists in Directing and Supervising Personnel: 1. With the Director's authority establishes and maintains work schedules in accordance with agency policy and assignments of staff. May be responsible for managing the completion of time clock edits of assigned staff within the timeframes established by the Human Resources Department. 2. Ensures assigned staff's compliance with the agency's time and attendance policy; recommends disciplinary action to supervisor for those out of compliance. 3. May manage/distribute resident/resident funds. 4. Assists the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos. 5. Conducts staff supervision in accordance with program and division policy. 6. Ensures that assigned staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. As assigned, conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, and site-specific exposure control plan. 7. Assists in the management of employee accident reporting and initial submission of workers' compensation claims. 8. Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Social Services Director of the complaint, and cooperating in any resulting investigation. 9. Assists in the orientation and training of supervisees. 10. Actively participates in recommending and implementing improvements in processes, procedures, policies, etc. and ensures compliance with changes. Assists in Maintaining Property Accountability: 1. May assist in maintaining accountability and serviceability of all ICL property assigned for use by assigned staff to include vehicles. Reports lost, stolen, missing, or damaged property to the Program Director. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged. 2. Recommends the purchase of supplies and equipment; inspects and properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability. 3. Conducts regular inspections of resident/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures. 4. Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged. Assists in Providing Quality Management Oversight: 1. Assists in ensuring internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to assigned residents/residents. 2. Assist in ensuring that the agency mission is implemented and supported. 3. May be directed to coordinate with the department of Quality and the Corporate Compliance Department for staff assistance in the preparation for an audit. 4. May be asked to participate in plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement. Assists in Assuring Fiscal Control and Accountability: 1. Assists Program Director in exercising control over budgets through planning, prioritizing of spending, and monitoring of spending patterns. 2. Recommends approval/disapproval for all purchase orders and financial requests from staff and submits purchase orders and financial requests to the Program Director for approval. 3. Provides oversight of resident funds program. Assists in the development of internal money management census at expected occupancy levels 4. Monitors census, entitlements, and collections to maximize revenue. Assists in maintaining census at expected occupancy levels. Assists the in-Assuring Resident and Family Involvement: 1. Educates assigned staff in the benefits and issues of working with residents and families. 2. Assists in fostering the development of resident involvement committees. ADDITIONAL TASKS: 1. May be a member of an agency or division committee(s). 2. Performs other job-related duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES 1. Committed to the active promotion of the ICL values and goals. 2. Ability to coordinate activities of staff and integrate as part of a multidisciplinary team 3. Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated 4. Ability to manage resources 5. Ability to solve problems effectively 6. Ability to work with residents/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. 7. Ability to serve as a role model to residents/residents. 8. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards 9. Ability to complete written forms and reports in an accurate and timely manner. 10. Ability to communicate effectively with staff, residents/residents, families, and the public. 11. Ability to prepare accurate and timely documentation, reports and other written material as assigned. 12. Ability to secure the cooperation of and work effectively with others 13. Ability to work independently, and to conform to all applicable safety and accountability measures 14. Ability to be aware of other's reactions and understanding why they react the way they do 15. Ability to actively looking for ways to help people, be compassionate and hopeful 16. Ability to talk to others to effectively convey information 17. Ability to listen to what other people are saying and asking questions as appropriate 18. Ability to identify the nature of problems and propose solutions 19. Ability to report for work as scheduled on a consistent basis. 20. Ability to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.) plus a minimum of 3 years' experience providing direct services to individuals with mental illness, preferably providing case management or outreach services. Preferred (but not required) qualifications include CASAC, shelter experience and some supervisory experience.

Job Description Under the general supervision of the Director of Social Services, responsible for providing day to day oversight and coordination to assigned case management staff. Assists in the selection, training, and supervision of assigned staff. Substitutes for the Director of Social Services in his/her absence, as directed. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Assists in Providing Clinical Services: 1. Assigns caseloads and related duties, coordinates the activities of the staff in providing services to clients. 2. Reviews intakes to ensure compliance and timely processing of all required forms and processes, e.g., SSI clearance, HRA's, client documents, etc. 3. Actively participates in improving processes, procedures, policies, and assists in ensuring staff compliance. 4. Facilitates resident groups. 5. Monitors services performed by staff either individually with a resident or in groups to evaluate the quality of the service. 6. Ensure staff is obtaining information, such as medical, psychological, and social factors contributing to the resident's situation, and that the staff is evaluating the resident's capabilities. Regularly inspects case records to evaluate the completeness and quality of treatment plans and ensures that the charts are audit-ready and in compliance with all applicable agency and funder regulations. 7. Facilitates staff knowledge regarding types of clinical services, recreational activities, and ICL programs available as well as community resources. Ensure that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the resident 5. Reviews crisis assessment of assigned residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident/resident, and staff-actions during a crisis situation. 6. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports to his/her supervisor. 7. In the Social Services Director's absence or with the Program Director's authority attends or directs meetings as assigned. 8. Ensures compliance with agency safety infection control policies. Assists in Directing and Supervising Personnel: 1. With the Director's authority establishes and maintains work schedules in accordance with agency policy and assignments of staff. May be responsible for managing the completion of time clock edits of assigned staff within the timeframes established by the Human Resources Department. 2. Ensures assigned staff's compliance with the agency's time and attendance policy; recommends disciplinary action to supervisor for those out of compliance. 3. May manage/distribute resident/resident funds. 4. Assists the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos. 5. Conducts staff supervision in accordance with program and division policy. 6. Ensures that assigned staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. As assigned, conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, and site-specific exposure control plan. 7. Assists in the management of employee accident reporting and initial submission of workers' compensation claims. 8. Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Social Services Director of the complaint, and cooperating in any resulting investigation. 9. Assists in the orientation and training of supervisees. 10. Actively participates in recommending and implementing improvements in processes, procedures, policies, etc. and ensures compliance with changes. Assists in Maintaining Property Accountability: 1. May assist in maintaining accountability and serviceability of all ICL property assigned for use by assigned staff to include vehicles. Reports lost, stolen, missing, or damaged property to the Program Director. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged. 2. Recommends the purchase of supplies and equipment; inspects and properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability. 3. Conducts regular inspections of resident/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures. 4. Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged. Assists in Providing Quality Management Oversight: 1. Assists in ensuring internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to assigned residents/residents. 2. Assist in ensuring that the agency mission is implemented and supported. 3. May be directed to coordinate with the department of Quality and the Corporate Compliance Department for staff assistance in the preparation for an audit. 4. May be asked to participate in plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement. Assists in Assuring Fiscal Control and Accountability: 1. Assists Program Director in exercising control over budgets through planning, prioritizing of spending, and monitoring of spending patterns. 2. Recommends approval/disapproval for all purchase orders and financial requests from staff and submits purchase orders and financial requests to the Program Director for approval. 3. Provides oversight of resident funds program. Assists in the development of internal money management census at expected occupancy levels 4. Monitors census, entitlements, and collections to maximize revenue. Assists in maintaining census at expected occupancy levels. Assists the in-Assuring Resident and Family Involvement: 1. Educates assigned staff in the benefits and issues of working with residents and families. 2. Assists in fostering the development of resident involvement committees. ADDITIONAL TASKS: 1. May be a member of an agency or division committee(s). 2. Performs other job-related duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES 1. Committed to the active promotion of the ICL values and goals. 2. Ability to coordinate activities of staff and integrate as part of a multidisciplinary team 3. Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated 4. Ability to manage resources 5. Ability to solve problems effectively 6. Ability to work with residents/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. 7. Ability to serve as a role model to residents/residents. 8. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards 9. Ability to complete written forms and reports in an accurate and timely manner. 10. Ability to communicate effectively with staff, residents/residents, families, and the public. 11. Ability to prepare accurate and timely documentation, reports and other written material as assigned. 12. Ability to secure the cooperation of and work effectively with others 13. Ability to work independently, and to conform to all applicable safety and accountability measures 14. Ability to be aware of other's reactions and understanding why they react the way they do 15. Ability to actively looking for ways to help people, be compassionate and hopeful 16. Ability to talk to others to effectively convey information 17. Ability to listen to what other people are saying and asking questions as appropriate 18. Ability to identify the nature of problems and propose solutions 19. Ability to report for work as scheduled on a consistent basis. 20. Ability to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.) plus a minimum of 3 years' experience providing direct services to individuals with mental illness, preferably providing case management or outreach services. Preferred (but not required) qualifications include CASAC, shelter experience and some supervisory experience.

Under the general supervision of the Team Leader/Program Director, and the guidelines provided by the NYS OMH for the Mental Health Comprehensive Medicaid Case Management Program (MH CMCM), functions as part of a multi-disciplinary treatment team with shared caseloads, assists participating individuals who have serious and persistent mental illness in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Has lead responsibility for integrating family goals and services with the tasks of all team members and for providing family psycho-education individually and in groups. Participates in the provision of crisis intervention services to participants 24 hours a day, seven days a week. THIS IS A FIELD OPPORTUNITY ESSENTIAL TASKS * Provide counseling, treatment, rehabilitation, case management and support services in the community (homes, shelters, street), as part of a mobile multi-disciplinary team, to mentally ill individuals who have a history of decompensation and relapse as a result of poor follow through with outpatient treatment. * Assume primary clinical management responsibility for 10-15 adults with serious and persistent mental illness, who may also have a co-occurring substance abuse or other disorder, within the context of a 68-person-caseload ACT Team. * Assume lead responsibility within the multi-disciplinary team for integrating family goals and services with the tasks of all team members and for providing family psycho-education individually and in groups. * Assist consumers in attaining or maintaining housing, employment, functional social relationships, and relief from psychiatric symptoms and side effects through medication management support. * Assertive engagement and provision of mental health services in the community where the service population lives - up to 80% of weekly work schedule may involve fieldwork. * Continuous responsibility (24-hour) for people enrolled in the ACT Team caseload. * Provide all services in a culturally relevant and competent manner. * Maintain accurate and up-to-date Case Records, including but not limited to progress notes, service plan and service plan reviews, assessments and contact logs within keeping of all-applicable OMH, Medicaid, and ICL Regulations and Guidelines. * Provide support and psychoeducation to family members, friends and other collateral individuals. * Provide referrals and engagement support for services not directly provided by ACT Team, e.g., medical services, participation in psychosocial clubhouses and self-help groups, vocational training and placement, etc. * Provide accurate and timely reports, within federal, state, and city regulatory and agency confidentiality guidelines, to other providers and agencies, e.g. housing, vocational, criminal justice, child welfare, etc. * Participates in individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities as assigned. * Observes all ICL, OMH, and all other applicable rules, procedures or laws regarding the reporting of incidents, including the reporting of alleged child abuse and neglect. * Perform other related duties as required and assigned by the Team Leader/Program Director. Minimum Qualifications: Master's Degree in one of the following disciplines recognized by the New York State Office of Mental Health as qualifying a staff person to be counted as professional clinical staff: Social Work, Psychology, Occupational Therapy, Rehabilitation Counseling, Pastoral Counseling, Creative Arts Therapy, Therapeutic Recreation. Applicable professional license in field issued by NYS Education Department strongly preferred. Plus, specialized experience or training of at least one year in family assessment and intervention, psychoeducation and/or other family support services, including cognitive-behavioral strategies..

Job Description Under the general supervision of the Team Leader/Program Director, the Behavioral Health Specialist I functions as part of a multi-disciplinary treatment team. As part of the team with shared caseloads, the Behavioral Health Specialist I assists individuals who have serious and persistent mental illness in their personal recovery by engaging with them in their setting and developing a healthy working relationship. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Provide counseling, treatment, rehabilitation, case management and support services in the community (homes, shelters, street), as part of a mobile multi-disciplinary team, to mentally ill individuals who have a history of decompensation and relapse as a result of poor follow through with outpatient treatment. Provide clinical supervision to the Behavioral Health Specialist II and Behavioral Health Specialist III. Assume primary clinical management responsibility for 10-12 adults with serious and persistent mental illness, who may also have a co-occurring substance abuse or other disorder, within the context of a 27 - person-caseload IMT Team. Assist individuals in attaining or maintaining housing, employment, functional social relationships, and relief from psychiatric symptoms and side effects through medication management support. Assertive engagement and provision of mental health services in the community where the service population lives. Approximately 80% of the workweek takes place in the community, such as streets, shelters, and residential settings. Continuous responsibility (24-hour) for people enrolled in the ACT Team caseload through the use of a rotating emergency phone line. Provide all services in a culturally relevant and competent manner. Maintain accurate and up-to-date case records, including but not limited to progress notes, service plan and service plan reviews, assessments and contact logs within all-applicable regulations and guidelines. Provide support and psychoeducation to family members, friends and other collateral individuals. Provide referrals and engagement support for services not directly provided by IMT Team, e.g., medical services, participation in psychosocial clubhouses and self-help groups, vocational training and placement, etc. Provide accurate and timely reports, within federal, state, and city regulatory and agency confidentiality guidelines, to other providers and agencies, e.g. housing, vocational, criminal justice, child welfare, etc. Participates in individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities as assigned. Observes all applicable rules, procedures or laws regarding the reporting of incidents, including the reporting of alleged child abuse and neglect. Perform other related duties as required and assigned by the Program Director. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Ability to actively engage individuals who may be resistant to treatment, actively demonstrating symptoms of psychosis, and/or actively using substances. Knowledge of evidence-based treatment modalities and symptom-reduction strategies, and the ability to apply them as appropriate. Ability to work as an active member of a treatment team. Ability to communicate with internal and external stakeholders in a professional and culturally responsive manner. Ability to make sound clinical decisions in times of crisis. Ability to recognize strengths in individuals and use these strengths to assist in problem solving. Ability to interact with consumers in a respectful and professional manner. Ability to integrate elements of trauma-informed, recovery-oriented, integrated care, and person-centered (TRIP) philosophies in all aspects of the work. Willingness to seek out professional consultation from the other members of the treatment team in order to achieve positive outcomes. Ability to type, use electronic health record systems, and Microsoft products including Outlook, Word, Excel, and PowerPoint. Knowledge of agency policies and program policies, procedures and functions. Ability to use modern office equipment (e.g. computer, fax, copy machine, scanner, etc.). Ability to use a smart phone for email, phone, and texting. QUALIFICATIONS AND EXPERIENCE Educational Requirement: Licensed as a Clinical Social Worker (LCSW) by the NYS Education Department preferred or Licensed as a Masters Social Worker (LMSW) by the NYS Education Department required. Experience: A minimum of two years clinical experience working with individuals with serious mental illness, substance use, homelessness and criminal justice involvement. Supervisory experience preferred.