Substance Abuse Counselor jobs at INSTITUTE OF COMMUNITY SERVICES - 37 jobs

Job Description Travel is required to five boroughs. The Substance Abuse Counselor assists clients with understanding and managing substance abuse. ESSENTIAL JOB FUNCTIONS: Conduct or review assessment information to determine the substance abuse needs and preferences of persons served; Provide individual counseling or conduct groups that address substance abuse issues as they relate to getting and keeping a job and permanent housing; Develop and maintain working relationships with alcohol and substance abuse detoxification, rehabilitation, and treatment centers. Ensure that clients have any necessary transportation and escort to substance abuse appointments and participation. Provide motivational interviewing to clients as needed. Provide group and individual harm reduction counseling. Provide cognitive-behavioral relapse prevention techniques. For clients with mental illness and substance abuse disorders, lay the groundwork for the implementation of Integrated Dual Disorder Treatment, an evidence-based practice, upon discharge. Promote a smoke-free environment Collaborate with the peer counselors and use linkages already developed in Brooklyn and Queens with Buprenorphine and Methadone programs and seek to expand these to other locations as needed. Maintain up-to-date, accurate individual paper and electronic case records on each assigned client. Comply with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. Attend regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities Execute emergency plans as outlined in the policy and procedure manual; administers CPR or first aid to staff or residents who require such services. Obtain and maintain CPR and First Aid certifications. Obtain and maintain certification as an OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP) staff. Participate in management and supervision meetings. Participate in required trainings. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy. Comply and promote compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture. May have on-call responsibilities. Perform other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: Basic knowledge of the causes and processes of substance abuse disorder. Effective problem-solving skills Effective interpersonal skills Ability to work with diverse individuals Ability to create and compose written materials Ability to effectively and efficiently respond to questions from persons served Ability to facilitate a meeting Ability to present information to persons served and other employees Ability to work with residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences Ability to serve as a role model to clients including modeling appropriate interpersonal interactions, appearance, demeanor Ability to effectively use computer software Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and residents Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance. Ability to learn, understand and comply with all regulations, policies and procedures. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards Ability to prepare accurate and timely documentation, reports and other written material as assigned. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving problems. QUALIFICATIONS AND EXPERIENCE: Current CASAC or CASAC-T with a full CASAC credential within one year of appointment to position. At least 2 years' experience providing direct services to people with co-occurring mental illness and substance abuse. Equivalent training and experience will be considered. Valid NYS driver's license required. #ICLCWCM

The Substance Use Specialist assists clients with understanding and managing substance abuse. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) * Conduct or review assessment information to determine the substance abuse needs and preferences of persons served. * Provide individual counseling or conduct groups that address substance abuse issues as they relate to getting and keeping a job and permanent housing. * Serve as a liaison to TORCH or other similar programs to continue any substance abuse-related plans and processes while persons served are in the SUD Clinic * Develop and maintain working relationships with alcohol and substance abuse detoxification, rehabilitation, and treatment centers. * Ensure that clients have any necessary transportation and escort to substance abuse appointments and participation. * Provide motivational interviewing to clients as needed. * Provide group and individual harm reduction counseling. * Provide cognitive-behavioral relapse prevention techniques. * Guide the use of onsite drug testing for clients whose service plans incorporate it. * For clients with mental illness and substance abuse disorders, lay the groundwork for the implementation of Integrated Dual Disorder Treatment, an evidence-based practice, upon discharge. * Promote a smoke-free environment * Monitor the availability and status of Naloxone kits, providing education to staff as to the location of the kits and ensuring that the kits are not expired. * Collaborate with the peer counselors and use linkages already developed in Brooklyn and Queens with Buprenorphine and Methadone programs and seek to expand these to other locations as needed. * Assist in the orientation of new personnel when requested. * Maintain up-to-date, accurate individual paper and electronic case records on each assigned client. * Comply with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. * Attend regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities * Execute emergency plans as outlined in the policy and procedure manual; administers CPR or first aid to staff or residents who require such services. * Obtain and maintain CPR and First Aid certifications. * Obtain and maintain certification as an OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP) staff. * Participate in management and supervision meetings. * Participate in required trainings. * Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy. * Comply and promote compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture. * May have on-call responsibilities. * Perform other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES * Committed to the active promotion of ICL values and goals. * Basic knowledge of the causes and processes of substance abuse disorder. * Effective problem-solving skills * Effective interpersonal skills * Ability to work with diverse individuals * Ability to create and compose written materials * Ability to effectively and efficiently respond to questions from persons served * Ability to facilitate a meeting * Ability to present information to persons served and other employees * Ability to work with residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences * Ability to serve as a role model to clients including modeling appropriate interpersonal interactions, appearance, demeanor * Ability to effectively use computer software * Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. * Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and residents * Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance. * Ability to learn, understand and comply with all regulations, policies and procedures. * Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. * Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate * Ability to identify the nature of problems and to participate effectively in solving problems. * Demonstrated commitment of the value of diversity, equity and inclusion. QUALIFICATIONS AND EXPERIENCE Minimum Education Requirements: Current CASAC or CASACT plus at least 3 years' experience providing direct services to people with alcohol and/or drug related disorders. Equivalent training and experience will be considered.

Under the general supervision of the Team Leader/Program Director, the Behavioral Health Specialist I functions as part of a multi-disciplinary treatment team. As part of the team with shared caseloads, the Behavioral Health Specialist I assists individuals who have serious and persistent mental illness in their personal recovery by engaging with them in their setting and developing a healthy working relationship. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) * Provide counseling, treatment, rehabilitation, case management and support services in the community (homes, shelters, street), as part of a mobile multi-disciplinary team, to mentally ill individuals who have a history of decompensation and relapse as a result of poor follow through with outpatient treatment. * Provide clinical supervision to the Behavioral Health Specialist II and Behavioral Health Specialist III. * Assume primary clinical management responsibility for 10-12 adults with serious and persistent mental illness, who may also have a co-occurring substance abuse or other disorder, within the context of a 27 - person-caseload IMT Team. * Assist individuals in attaining or maintaining housing, employment, functional social relationships, and relief from psychiatric symptoms and side effects through medication management support. * Assertive engagement and provision of mental health services in the community where the service population lives. Approximately 80% of the workweek takes place in the community, such as streets, shelters, and residential settings. * Continuous responsibility (24-hour) for people enrolled in the ACT Team caseload through the use of a rotating emergency phone line. * Provide all services in a culturally relevant and competent manner. * Maintain accurate and up-to-date case records, including but not limited to progress notes, service plan and service plan reviews, assessments and contact logs within all-applicable regulations and guidelines. * Provide support and psychoeducation to family members, friends and other collateral individuals. * Provide referrals and engagement support for services not directly provided by IMT Team, e.g., medical services, participation in psychosocial clubhouses and self-help groups, vocational training and placement, etc. * Provide accurate and timely reports, within federal, state, and city regulatory and agency confidentiality guidelines, to other providers and agencies, e.g. housing, vocational, criminal justice, child welfare, etc. * Participates in individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities as assigned. * Observes all applicable rules, procedures or laws regarding the reporting of incidents, including the reporting of alleged child abuse and neglect. * Perform other related duties as required and assigned by the Program Director. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES * Ability to actively engage individuals who may be resistant to treatment, actively demonstrating symptoms of psychosis, and/or actively using substances. * Knowledge of evidence-based treatment modalities and symptom-reduction strategies, and the ability to apply them as appropriate. * Ability to work as an active member of a treatment team. * Ability to communicate with internal and external stakeholders in a professional and culturally responsive manner. * Ability to make sound clinical decisions in times of crisis. * Ability to recognize strengths in individuals and use these strengths to assist in problem solving. * Ability to interact with consumers in a respectful and professional manner. * Ability to integrate elements of trauma-informed, recovery-oriented, integrated care, and person-centered (TRIP) philosophies in all aspects of the work. * Willingness to seek out professional consultation from the other members of the treatment team in order to achieve positive outcomes. * Ability to type, use electronic health record systems, and Microsoft products including Outlook, Word, Excel, and PowerPoint. * Knowledge of agency policies and program policies, procedures and functions. * Ability to use modern office equipment (e.g. computer, fax, copy machine, scanner, etc.). * Ability to use a smart phone for email, phone, and texting. QUALIFICATIONS AND EXPERIENCE Educational Requirement: * Licensed as a Clinical Social Worker (LCSW) by the NYS Education Department preferred or Licensed as a Masters Social Worker (LMSW) by the NYS Education Department required. Experience: A minimum of two years clinical experience working with individuals with serious mental illness, substance use, homelessness and criminal justice involvement. Supervisory experience preferred.

Job Description Under the general supervision of the Team Leader/Program Director and the Behavioral Health Specialist I, the Behavioral Health Specialist III functions as part of a multi-disciplinary treatment team. As part of the team with shared caseloads, the Behavioral Health Specialist III assists individuals who have serious and persistent mental illness in their personal recovery by engaging with them in their setting and developing a healthy working relationship. Once a working relationship is developed, the Behavioral Health Specialist III works in collaboration with the individual and the rest of the IMT Team, to obtain/maintain basic needs including housing, food and clothing, live safely in their community, address substance use issues, connect and monitor health care, obtain appropriate entitlements, facilitate psychiatric care, assist with vocational goals, and other recovery - oriented objectives. This position participates in the provision of crisis intervention services to participants 24 hours a day, seven days a week, within the community. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Provide counseling, treatment, rehabilitation, case management and support services in the community (homes, shelters, street), as part of a mobile multi-disciplinary team, to mentally ill individuals who have a history of decompensation and relapse as a result of poor follow through with outpatient treatment. Assume primary clinical management responsibility for 10-12 adults with serious and persistent mental illness, who may also have a co-occurring substance abuse or other disorder, within the context of a 27 - person-caseload IMT Team. Assist individuals in attaining or maintaining housing, employment, functional social relationships, and relief from psychiatric symptoms and side effects through medication management support. Assertive engagement and provision of mental health services in the community where the service population lives. Approximately 80% of the workweek takes place in the community, such as streets, shelters, and residential settings. Continuous responsibility (24-hour) for people enrolled in the ACT Team caseload through the use of a rotating emergency phone line. Provide all services in a culturally relevant and responsive manner. Maintain accurate and up-to-date case records, including but not limited to progress notes, service plan and service plan reviews, assessments and contact logs within all-applicable regulations and guidelines. Provide support and psychoeducation to family members, friends and other collateral individuals. Provide referrals and engagement support for services not directly provided by IMT Team, e.g., medical services, participation in psychosocial clubhouses and self-help groups, vocational training and placement, etc. Provide accurate and timely reports, within federal, state, and city regulatory and agency confidentiality guidelines, to other providers and agencies, e.g. housing, vocational, criminal justice, child welfare, etc. Participates in individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities as assigned. Observes all applicable rules, procedures or laws regarding the reporting of incidents, including the reporting of alleged child abuse and neglect. Perform other related duties as required and assigned by the Program Director. ESSENTIAL KNOWLEDGE, SKILLS AND ABILTIES: Ability to actively engage individuals who may be resistant to treatment, actively demonstrating symptoms of psychosis, and/or actively using substances Knowledge of evidence-based treatment modalities and symptom-reduction strategies. Ability to work as an active member of a treatment team. - Ability to communicate with internal and external stakeholders in a professional and culturally responsive manner. - Ability to make sound clinical decisions in times of crisis. Ability to recognize strengths in individuals and use these strengths to assist in problem solving. - Ability to interact with consumers in a respectful and professional manner. Ability to integrate elements of trauma-informed, recovery-oriented, integrated care, and person-centered (TRIP) philosophies in all aspects of the work. QUALIFICATION AND EXPERINCE: Bachelors in social work, psychology, mental health counseling, criminal justice, or other health and human services related field, BSW preferred. A minimum of one year working with individuals with serious mental illness, substance use, homelessness, and criminal justice involvement.

Job Description Under the general supervision of the Team Leader/Program Director, the Behavioral Health Specialist I functions as part of a multi-disciplinary treatment team. As part of the team with shared caseloads, the Behavioral Health Specialist I assists individuals who have serious and persistent mental illness in their personal recovery by engaging with them in their setting and developing a healthy working relationship. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Provide counseling, treatment, rehabilitation, case management and support services in the community (homes, shelters, street), as part of a mobile multi-disciplinary team, to mentally ill individuals who have a history of decompensation and relapse as a result of poor follow through with outpatient treatment. Provide clinical supervision to the Behavioral Health Specialist II and Behavioral Health Specialist III. Assume primary clinical management responsibility for 10-12 adults with serious and persistent mental illness, who may also have a co-occurring substance abuse or other disorder, within the context of a 27 - person-caseload IMT Team. Assist individuals in attaining or maintaining housing, employment, functional social relationships, and relief from psychiatric symptoms and side effects through medication management support. Assertive engagement and provision of mental health services in the community where the service population lives. Approximately 80% of the workweek takes place in the community, such as streets, shelters, and residential settings. Continuous responsibility (24-hour) for people enrolled in the ACT Team caseload through the use of a rotating emergency phone line. Provide all services in a culturally relevant and competent manner. Maintain accurate and up-to-date case records, including but not limited to progress notes, service plan and service plan reviews, assessments and contact logs within all-applicable regulations and guidelines. Provide support and psychoeducation to family members, friends and other collateral individuals. Provide referrals and engagement support for services not directly provided by IMT Team, e.g., medical services, participation in psychosocial clubhouses and self-help groups, vocational training and placement, etc. Provide accurate and timely reports, within federal, state, and city regulatory and agency confidentiality guidelines, to other providers and agencies, e.g. housing, vocational, criminal justice, child welfare, etc. Participates in individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities as assigned. Observes all applicable rules, procedures or laws regarding the reporting of incidents, including the reporting of alleged child abuse and neglect. Perform other related duties as required and assigned by the Program Director. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Ability to actively engage individuals who may be resistant to treatment, actively demonstrating symptoms of psychosis, and/or actively using substances. Knowledge of evidence-based treatment modalities and symptom-reduction strategies, and the ability to apply them as appropriate. Ability to work as an active member of a treatment team. Ability to communicate with internal and external stakeholders in a professional and culturally responsive manner. Ability to make sound clinical decisions in times of crisis. Ability to recognize strengths in individuals and use these strengths to assist in problem solving. Ability to interact with consumers in a respectful and professional manner. Ability to integrate elements of trauma-informed, recovery-oriented, integrated care, and person-centered (TRIP) philosophies in all aspects of the work. Willingness to seek out professional consultation from the other members of the treatment team in order to achieve positive outcomes. Ability to type, use electronic health record systems, and Microsoft products including Outlook, Word, Excel, and PowerPoint. Knowledge of agency policies and program policies, procedures and functions. Ability to use modern office equipment (e.g. computer, fax, copy machine, scanner, etc.). Ability to use a smart phone for email, phone, and texting. QUALIFICATIONS AND EXPERIENCE Educational Requirement: Licensed as a Clinical Social Worker (LCSW) by the NYS Education Department preferred or Licensed as a Masters Social Worker (LMSW) by the NYS Education Department required. Experience: A minimum of two years clinical experience working with individuals with serious mental illness, substance use, homelessness and criminal justice involvement. Supervisory experience preferred.

This is an entry-level direct care position assigned to community residences. Incumbents are assigned to shifts to ensure the provision of 24-hour-a-day, seven-day-a-week coverage. Workers in this job category perform a wide variety of tasks related to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder. These tasks focus on supporting, instructing, and assisting recipients of services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice and also in maintaining a safe, clean environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Throughout assigned shift performs regular inspections inside of the facility to ensure the safety of the consumers and residents, accountability of property, cleanliness of consumer rooms and common areas. 2. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Institute for Community Living policy. 3. Explains the types of services, recreational activities and other programs available to consumers and residents, instructs the consumer or resident in daily living skills, socialization skill enhancement and conflict resolution. 4. Executes emergency plans as outlined in the policy and procedure manual under the direction of the assigned supervisor and adheres to program policy on securing the safety and well-being of consumers/residents, staff and visitors requiring emergency medical care. 5. Assists and instructs individuals in attending to personal hygiene, grooming, nutrition and daily living; ensures that sufficient and appropriate attire is available. 6. Encourages and assists individuals to participate in physical, social, recreational, educational, and other rehabilitation goals to enhance the individual's recovery/healing, and draw individuals into fuller participation in the life of their family and community. 7. Reviews the staff communication log at the beginning of the work shift and makes entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports, or other essential elements of information designated by program management. 8. Observes the physical environment and performs housekeeping tasks as necessary to ensure the maintenance of a safe, clean, comfortable and healing environment for individuals. 9. Documents all significant behavioral responses in prescribed format; assist in crisis and emergency situations to protect the welfare of individuals, staff, and others. 10. Encourages and coaches individuals to participate in physical activities, exercise and athletic games, to promote physical well being; instructs and supports individuals in the performance of tasks such as shopping, meal preparation, housekeeping, transportation, and routine household operation and maintenance. 11. Accompanies and/or transports individuals to regularly scheduled or emergency visits to medical treatment facilities, and therapy sessions, as necessary and to social agencies, government offices, and social activities, such as dances, picnics, shopping visits, field trips to cultural and athletic events, and weekend activities, or other locations associated with the treatment or assistance of the consumer. 12. May assist in developing educational, vocational, and social skills within the framework of the individual's treatment/service plan. May lead skills development or activity groups with individuals and families, as appropriate. 13. Models appropriate interpersonal behavior and social skills. 14. May assist and supervise individuals in meal preparation, laundry and light housekeeping tasks; 15. May supervise activities of consumer workers in special tasks. 16. Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members. Assists the clinical staff in accounting for residents/consumers. May assist in the filing of missing person reports on residents/consumers not accounted for in accordance with Institute for Community Living policy and procedure 17. Expected to comply with attendance rules and timekeeping procedures and to report to work as scheduled and/or required on a regular basis. Must have availability and ability to work beyond the normal schedule as needed. 18. Expected to participate in clinical case conferences, attend regular scheduled team and staff meetings and supervision; complies with all required in-service training, and staff development activities. 19. As assigned, provides monitoring of medications and makes appropriate medication administration form entries in accordance with the medication protocol. As assigned, assists consumers/residents who are on a monitored medication regime. 20. Observes individuals' behavior and specific responses to treatment and rehabilitation programs, support services and medication and reports observations orally and/or in writing, including computer entries, as instructed and in accordance with applicable audit and agency standards. 21. Other job related duties that may be assigned from time to time. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: 1. Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. 2. Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. 3. Basic knowledge of routine clinical procedures and medications. 4. Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. REQUIRED KNOWLEDGE SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. 2. Serve as a role model to residents/consumers. 3. Ability to read and write at least at the secondary school level and to follow written and oral instructions. 4. Ability to complete written forms and reports in an accurate and timely manner, manually and by computer. 5. Ability to communicate effectively with staff, consumers/residents, families, and the public. 6. Ability to accompany or transport residents/consumers (Some assignments may require possession of a valid driver's license). 7. Ability to be empathetic and supportive to consumers, instructing, demonstrating, modeling, and encouraging appropriate behavior and skills. 8. Ability to secure and maintain certification for Standard First Aid and CPR. MINIMUM QUALIFICATIONS: High school graduate or GED plus one year of related human services experience. Specialized training or education in human services may be substituted for experience. NYS driver's license may be required of some assignments. This position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised o meet the changing needs of the agency at the sole discretion of the management.

Under the general supervision of the Team Leader/Program Director, and the guidelines provided by the NYS OMH for the Mental Health Comprehensive Medicaid Case Management Program (MH CMCM), functions as part of a multi-disciplinary treatment team with shared caseloads, assists participating individuals who have serious and persistent mental illness in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Has lead responsibility for integrating family goals and services with the tasks of all team members and for providing family psycho-education individually and in groups. Participates in the provision of crisis intervention services to participants 24 hours a day, seven days a week. THIS IS A FIELD OPPORTUNITY ESSENTIAL TASKS * Provide counseling, treatment, rehabilitation, case management and support services in the community (homes, shelters, street), as part of a mobile multi-disciplinary team, to mentally ill individuals who have a history of decompensation and relapse as a result of poor follow through with outpatient treatment. * Assume primary clinical management responsibility for 10-15 adults with serious and persistent mental illness, who may also have a co-occurring substance abuse or other disorder, within the context of a 68-person-caseload ACT Team. * Assume lead responsibility within the multi-disciplinary team for integrating family goals and services with the tasks of all team members and for providing family psycho-education individually and in groups. * Assist consumers in attaining or maintaining housing, employment, functional social relationships, and relief from psychiatric symptoms and side effects through medication management support. * Assertive engagement and provision of mental health services in the community where the service population lives - up to 80% of weekly work schedule may involve fieldwork. * Continuous responsibility (24-hour) for people enrolled in the ACT Team caseload. * Provide all services in a culturally relevant and competent manner. * Maintain accurate and up-to-date Case Records, including but not limited to progress notes, service plan and service plan reviews, assessments and contact logs within keeping of all-applicable OMH, Medicaid, and ICL Regulations and Guidelines. * Provide support and psychoeducation to family members, friends and other collateral individuals. * Provide referrals and engagement support for services not directly provided by ACT Team, e.g., medical services, participation in psychosocial clubhouses and self-help groups, vocational training and placement, etc. * Provide accurate and timely reports, within federal, state, and city regulatory and agency confidentiality guidelines, to other providers and agencies, e.g. housing, vocational, criminal justice, child welfare, etc. * Participates in individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities as assigned. * Observes all ICL, OMH, and all other applicable rules, procedures or laws regarding the reporting of incidents, including the reporting of alleged child abuse and neglect. * Perform other related duties as required and assigned by the Team Leader/Program Director. Minimum Qualifications: Master's Degree in one of the following disciplines recognized by the New York State Office of Mental Health as qualifying a staff person to be counted as professional clinical staff: Social Work, Psychology, Occupational Therapy, Rehabilitation Counseling, Pastoral Counseling, Creative Arts Therapy, Therapeutic Recreation. Applicable professional license in field issued by NYS Education Department strongly preferred. Plus, specialized experience or training of at least one year in family assessment and intervention, psychoeducation and/or other family support services, including cognitive-behavioral strategies..

Job Description ESSENTIAL JOB FUNCTIONS: Travels to consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self, children and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer. Maintains up-to-date individual case records on each assigned consumer and develops of measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Provides supportive counseling that assists the consumer to adjust attitudes and modify needed behaviors. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Explains the types of clinical services, recreational activities, and ICL programs available to consumers and their children; instructs the consumer in daily living skills, socialization skill enhancement, parenting, and conflict resolution. Performs crisis assessment and nonverbal and verbal crisis intervention. Refers consumers and their children to community resources and other organizations. Accompanies consumers and their children on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer and their children. Has on-call responsibilities. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and their children and files missing person reports on consumers and children not accounted for in accordance with ICL policy and procedure. Plans, escorts, and/or arranges social or recreational activities for and with consumers. Performs regular inspections of the consumer's residence to ensure the safety of the consumers and their child (ren), accountability of ICL property, cleanliness of consumer's residence. Reviews the staff communications log and makes entries in the staff communication log concerning essential elements of information designated by program management. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured. Assists in the orientation of new personnel when requested. Complies with attendance rules and reports to work on time, regularly and reliably. Attends regularly scheduled clinical meetings and supervision, attends professional development activities and training. Complies with agency infection control policies. Advocates on behalf of consumers with outside service providers and within ICL. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members in addressing the needs of consumers and their children. May provide substance abuse services and administer urinalysis and/or Breathalyzer tests to consumers. Ability to report to work consistently and on time. Other job-related duties that may be assigned MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Education Master's degree in one of the qualifying fields*** and one (1) year of Experience; OR Bachelor's degree in one of the qualifying fields and two (2) years of Experience; OR Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of Experience; OR Bachelor's degree or higher in ANY field with either: three (3) years of Experience, or two (2) years of experience as a care/case manager serving the Seriously Mentally Ill (SMI) or Serious Emotional Disturbance (SED) population Experience: Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services). PREFERENCE WILL BE GIVEN TO APPLICANTS WITH EXPERIENCE WITH YOUNG ADULTS AND FAMILIES ***Qualifying fields include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. Ability to serve as a role model to residents/consumers. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards Ability to communicate effectively with staff, consumers/residents, families, and the public. Ability to prepare accurate and timely documentation, reports and other written material as assigned using computers and computer software assigned Ability to actively look for ways to help people, be compassionate and hopeful Ability to listen to what other people are saying and ask questions as appropriate Ability to identify the nature of problems and propose solutions Ability to report for work as scheduled on a consistent basis Ability to understand and adhere to internal and external laws, rules, and policies Ability to secure the cooperation of and work effectively with others Ability to work independently, and to conform to all applicable safety and accountability measures Ability to collaborate with other workers and outside parties Ability to report for work as scheduled on a consistent basis. Ability to understand and adhere to internal and external laws, rules and policies. #ICLCWCM

Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based, trauma-informed rehabilitation and recovery services to consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults and transition age youth diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed. * Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. * Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs, and primary language. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM's and AOT's. * Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Ensures consumers' compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. * Monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures. * Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. * Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. Plans, escorts, and/or arranges social/recreational, vocational, medical and other activities for and with consumers. * Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques. * Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. * Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. * Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned. * Executes emergency plans as outlined in the policy and procedure manual. * Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned. * As assigned, functions as floor supervisor, including overseeing counselors, ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift. * As assigned, may cover the duties of a residential counselor or of another case manager in the case of short staffing. * Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis. * Complies with agency infection control policies. * May have on-call responsibilities. * Other job-related duties that may be assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in a human services field* OR Associate's Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience. * Human Services Fields: Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, , Speech Pathology, Vocational Counseling, Human services. Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: * Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. * Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. * Basic knowledge of routine clinical procedures and medications. * Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to complete written forms and reports in an accurate and timely manner. * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to secure the cooperation of and work effectively with others * Ability to work independently, and to conform to all applicable safety and accountability measures * Social Perceptiveness and trauma-informed perspective-ability to be aware of other's reactions and understanding why they react the way they do * Service Orientation- ability to actively looking for ways to help people, be compassionate and hopeful * Speaking- ability to talk to others to effectively convey information * Active Listening- ability to listen to what other people are saying and asking questions as appropriate * Problem Identification-ability to identify the nature of problems * Dependability-ability to report for work as scheduled on a consistent basis * Ethical-ability to understand and adhere to internal and external laws, rules, and policies * Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth

Job Description Under the general supervision of the Program Director/designee, functions as part of an interdisciplinary team assisting assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Attend care coordination meetings, collaborate with ICL in-reach staff and external care coordinators, assess consumer needs and discuss/advocate for needed services. Travels to/visits consumers' residences or apartments to provide counsel and assistance to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) · Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. · Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. · Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. · Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. · Maintains a case-record for each resident/consumer and completes required forms. · Continually documents consumer treatment progress. · Reviews service plans and performs follow-up to determine quantity and quality service provided. · Accesses and records individual and community resource information and treatment plans manually or using a computer. · Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. · Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language. · Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. · Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. · Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. · Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. · Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution. · Performs crisis assessment and nonverbal and verbal crisis intervention. Refers consumers to community resources and other organizations. · Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. · May have on-call responsibilities. · Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. · Completes incident reports in accordance with ICL policy. · Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. · Plans, escorts, and/or arranges social or recreational activities for and with consumers. · Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. · Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. · Executes emergency plans as outlined in the policy and procedure manual. Provides first aid kits to staff or consumers who are injured. · Assists in the orientation of new personnel when requested. · Complies with attendance and timekeeping rules. Reports reliably and regularly to work on an on-going basis. · Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. · Complies with agency Infection Control policies. · Advocates on behalf of consumer with outside service providers and within ICL. · Assists resident/consumer in finding and getting into vocational training or other training opportunities ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES · Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. · Ability to serve as a role model to residents/consumers. · Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. · Ability to complete written forms and reports in an accurate and timely manner. · Ability to communicate effectively with staff, consumers/residents, families, and the public. · Ability to prepare accurate and timely documentation, reports and other written material as assigned. · Ability to secure the cooperation of and work effectively with others. · Ability to work independently and to conform to all applicable safety and accountability measures. · Social Perceptiveness-being aware of other's reactions and understanding why they react the way they do Service Orientation-Actively looking for ways to help people. · Speaking-Talking to others to effectively convey information. · Active Listening-Listening to what other people are saying and asking questions as appropriate. · Problem Identification-Identifying the nature of problems QUALIFICATIONS AND EXPERIENCE Bachelor's degree plus 2 years' experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW). Current valid NYS driver's license required.

Under the general supervision of the Program Director/designee, functions as part of an interdisciplinary team assisting assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Attend care coordination meetings, collaborate with ICL in-reach staff and external care coordinators, assess consumer needs and discuss/advocate for needed services. Travels to/visits consumers' residences or apartments to provide counsel and assistance to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) * Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. * Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. * Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. * Maintains a case-record for each resident/consumer and completes required forms. * Continually documents consumer treatment progress. * Reviews service plans and performs follow-up to determine quantity and quality service provided. * Accesses and records individual and community resource information and treatment plans manually or using a computer. * Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. * Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language. * Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. * Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. * Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. * Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution. * Performs crisis assessment and nonverbal and verbal crisis intervention. Refers consumers to community resources and other organizations. * Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. * May have on-call responsibilities. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. * Completes incident reports in accordance with ICL policy. * Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. * Plans, escorts, and/or arranges social or recreational activities for and with consumers. * Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. * Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. * Executes emergency plans as outlined in the policy and procedure manual. Provides first aid kits to staff or consumers who are injured. * Assists in the orientation of new personnel when requested. * Complies with attendance and timekeeping rules. Reports reliably and regularly to work on an on-going basis. * Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. * Complies with agency Infection Control policies. * Advocates on behalf of consumer with outside service providers and within ICL. * Assists resident/consumer in finding and getting into vocational training or other training opportunities ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. * Ability to complete written forms and reports in an accurate and timely manner. * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to secure the cooperation of and work effectively with others. * Ability to work independently and to conform to all applicable safety and accountability measures. * Social Perceptiveness-being aware of other's reactions and understanding why they react the way they do Service Orientation-Actively looking for ways to help people. * Speaking-Talking to others to effectively convey information. * Active Listening-Listening to what other people are saying and asking questions as appropriate. * Problem Identification-Identifying the nature of problems QUALIFICATIONS AND EXPERIENCE Bachelor's degree plus 2 years' experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW). Current valid NYS driver's license required.

Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based rehabilitation and recovery services to assigned consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. ESSENTIAL TASKS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed. * Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed * Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs, and primary language. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM's and AOT's. * Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Encourages consumers' adherence to medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. * Monitors medications and/or supervises individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures. Tracks annual physical examinations and encourages follow-up. * As directed, accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. Functions as criminal justice liaison for consumer. * Plans, escorts, and/or arrange social/recreational, vocational, medical and other activities for and with consumers. Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. * Provides substance abuse services and administer urinalysis and/or breathalyzer tests to consumers as directed. * Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques. * Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members. * Immediately reports serious incidents, serious incident allegations, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. * Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. Functions as liaison between consumer and facilities management department as needed. * Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned. * Executes emergency plans as outlined in the policy and procedure manual. * Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned. * As assigned, functions as "manager on duty" or lead worker in accordance with program protocols which may include ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift. * As assigned, may cover the duties of a residential or front desk counselor on a temporary basis or may cover the work of another case manager in the case of short staffing. * Complies with attendance and timekeeping rules, including following the protocol for requesting time off and giving sufficient notice of unscheduled absences; reports reliably and regularly to work on an on-going basis. * Comply with all applicable agency policies, including infection control policies. * May have on-call responsibilities. * Other job-related duties that may be assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree in a human services field* OR Associate's Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience. * Human Services Fields: Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, , Speech Pathology, Vocational Counseling, Human services. Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: * Committed to the active promotion of ICL values and goals. * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc. * Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL. * Basic understanding of the causes and processes of mental illness and substance abuse disorder. * Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities. * Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers. * Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance. * Ability to be aware of self and one's impact on others * Ability to learn, understand and comply with all regulations, policies and procedures. * Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing. * Ability to prepare accurate and timely documentation, reports and other written material as assigned. * Ability to work independently, and to conform to all applicable safety and accountability measures * Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery. * Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate * Ability to identify the nature of problems and to participate effectively in solving problems. * Ability to report for work as scheduled on a consistent basis * Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies

ESSENTIAL JOB FUNCTIONS: * Travels to consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self, children and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. * Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer. * Maintains up-to-date individual case records on each assigned consumer and develops of measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. * Provides supportive counseling that assists the consumer to adjust attitudes and modify needed behaviors. * Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. * Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. * Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. * Explains the types of clinical services, recreational activities, and ICL programs available to consumers and their children; instructs the consumer in daily living skills, socialization skill enhancement, parenting, and conflict resolution. * Performs crisis assessment and nonverbal and verbal crisis intervention. * Refers consumers and their children to community resources and other organizations. Accompanies consumers and their children on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer and their children. * Has on-call responsibilities. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and their children and files missing person reports on consumers and children not accounted for in accordance with ICL policy and procedure. * Plans, escorts, and/or arranges social or recreational activities for and with consumers. * Performs regular inspections of the consumer's residence to ensure the safety of the consumers and their child (ren), accountability of ICL property, cleanliness of consumer's residence. * Reviews the staff communications log and makes entries in the staff communication log concerning essential elements of information designated by program management. * Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured. * Assists in the orientation of new personnel when requested. * Complies with attendance rules and reports to work on time, regularly and reliably. * Attends regularly scheduled clinical meetings and supervision, attends professional development activities and training. * Complies with agency infection control policies. * Advocates on behalf of consumers with outside service providers and within ICL. * Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members in addressing the needs of consumers and their children. * May provide substance abuse services and administer urinalysis and/or Breathalyzer tests to consumers. * Ability to report to work consistently and on time. * Other job-related duties that may be assigned MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Education * Master's degree in one of the qualifying fields* and one (1) year of Experience; OR * Bachelor's degree in one of the qualifying fields and two (2) years of Experience; OR * Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of Experience; OR * Bachelor's degree or higher in ANY field with either: three (3) years of Experience, or two (2) years of experience as a care/case manager serving the Seriously Mentally Ill (SMI) or Serious Emotional Disturbance (SED) population Experience: * Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; * Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services). PREFERENCE WILL BE GIVEN TO APPLICANTS WITH EXPERIENCE WITH YOUNG ADULTS AND FAMILIES * Qualifying fields include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Ability to serve as a role model to residents/consumers. * Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to prepare accurate and timely documentation, reports and other written material as assigned using computers and computer software assigned * Ability to actively look for ways to help people, be compassionate and hopeful * Ability to listen to what other people are saying and ask questions as appropriate * Ability to identify the nature of problems and propose solutions * Ability to report for work as scheduled on a consistent basis * Ability to understand and adhere to internal and external laws, rules, and policies * Ability to secure the cooperation of and work effectively with others * Ability to work independently, and to conform to all applicable safety and accountability measures * Ability to collaborate with other workers and outside parties * Ability to report for work as scheduled on a consistent basis. * Ability to understand and adhere to internal and external laws, rules and policies. #ICLCWCM

Job Description Essential Job Functions Under the supervision of the licensed psychologist, provides initial and annual psychological assessments on all individuals following the format established by the program and having the approval signature of the supervising licensed psychologist. Assesses individuals' behavior and implement program(s), as necessary, to increase frequency of appropriate behaviors and reduce the frequency and intensity of inappropriate behaviors. Ensures that all behavior plans / strategies are available to staff and that data collection is designed so as to be measurable and objective. Instructs and trains staff in the implementation of behavior plans / strategies by explaining and demonstrating procedures. Provides feedback to ensure correct implementation. Monitors each program by direct observation, review of data and interview of management, clinical and direct care staff (Skill Builders). Revise, as necessary, to ensure progress. Provides written monthly summaries of progress, annual and semi -annual and other reports as necessary Attends all scheduled clinical, supervision and treatment team meetings. Reports on individual's response to behavior plans / strategies and overall psychological functioning. Provides analysis of behavior to ITT and families / advocates. Acts as liaison with psychiatrist including completion of the behavior portion of Psychiatric Consult form prior to scheduled appointments. Attends psychiatric consultation follow up appointments to advocate for individuals served on an as needed basis. Responsible for obtaining informed consent for behavior plans / strategies that involve the use of SCIP - R Personal Intervention Techniques and any other strategy that may involve untoward risk to an individual and for any medication prescribed to address maladaptive behavior. Duties include completion of the Informed Consent Form, reviewing strategy and / or medication with parent / advocate and presenting to the Human Rights Committee. Completes written Psychological reports as necessary. Develops outcomes, objectives and methods to address psychological problems or needs, and to maximize assets of the psychological problems or needs, and to maximize assets of the program participants for inclusion in the IPP, with approval of the licensed psychologist, and in collaboration with interdisciplinary team members. Provides, or assures, psychological services occur on a regular basis to achieve IPP outcomes and objectives. Develop new, or strengthen existing Provides in-service training and support to residence staff related to psychological services. Determines needs in collaboration with the licensed psychologist, submits requests for equipment and supplies necessary to provide psychological services, and maintains an inventory of same. Submits needs and assets, recommendations and evaluations on each individual prior to initial / annual reviews based on the assessment and observation. Attends / participates in all case reviews where an individual has a behavior problem / goal plan or condition based staff training. Develops new or strengthens existing adaptive behaviors, and modify maladaptive behaviors through written behavior support plans complying with individuals' rights and standards free of time-out room. Functions as an interdisciplinary team member and assures compliance with all applicable Agency and regulatory standards, policies and practices. Reviews outcome performance records on individuals with a behavior goal or plan, condition-based staff training, or any active intervention during that month. Participates in design and implementation of the IPP Provides clinical supervision of Non-QIDP program staff members, when necessary. Meets regularly with supervising Licensed Psychologist for supervision and collaboration. Performs all other duties relevant to the position as requested or approved by the Area Director. Essential Knowledge, Skills and Abilities Ability to facilitate, promote, and support Informed Choice and self-advocacy Ability to understand and use person centered planning principles Ability to listen carefully to what people say Ability to use professional judgment and assess the needs of individuals Ability to recognize and address health and safety issues in an appropriate and timely manner Qualifications and Experience Master's Degree in Psychology or related field At least one year of clinical experience working with individuals with intellectual and / or developmental disabilities BCBA certification preferred Management experience highly desirable Residential experience highly valuable #ICLOther

JOB SUMMARY: This is an entry-level direct care position assigned to community residences. Incumbents are assigned to shifts to ensure the provision of 24-hour-a-day, seven-day-a-week coverage. Workers in this job category perform a wide variety of tasks related to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder. These tasks focus on supporting, instructing, and assisting recipients of services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice and also in maintaining a safe, clean environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. * Throughout assigned shift performs regular inspections inside of the facility to ensure the safety of the consumers and residents, accountability of property, cleanliness of consumer rooms and common areas, cleanliness and security of the area immediately outside of the facility, and the security of any assigned vehicles. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. Ensures that only authorized individuals are permitted access to the residence. * Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Institute for Community Living policy. * Explains the types of services, recreational activities and other programs available to consumers and residents, instructs the consumer or resident in daily living skills, socialization skill enhancement and conflict resolution. * Executes emergency plans as outlined in the policy and procedure manual under the direction of the assigned supervisor and adheres to program policy on securing the safety and well-being of consumers/residents, staff and visitors requiring emergency medical care. * Assists and instructs individuals in attending to personal hygiene, grooming, nutrition and daily living; ensures that sufficient and appropriate attire is available. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. * Reviews the staff communication log at the beginning of the work shift and makes entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports, or other essential elements of information designated by program management * Observes the physical environment and performs housekeeping tasks as necessary to ensure the maintenance of a safe, clean, comfortable and healing environment for individuals. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. * Ensures that the food provided or selected is appropriate for those on a special diet. * Accompanies consumers or residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, social activities, government offices, or other locations associated with the treatment or assistance of the consumer or resident. * Expected to comply with attendance rules and to report to work as scheduled and/or required on a regular basis. Must have availability and ability to work beyond the normal schedule as needed. * Expected to attend regular scheduled team, and staff meetings and supervision * Complies with all required in-service training, and staff development activities. * May provide monitoring of medications and make appropriate medication administration form entries in accordance with the medication protocol. May assist consumers/residents who are on a monitored medication regime. * Assists the clinical staff in accounting for residents/consumers. May assist in the filing of missing person reports on residents/consumers not accounted for in accordance with Institute for Community Living policy and procedure. * Observe individuals' behavior and specific responses to treatment and rehabilitation programs, support services and medication and reports observations orally and/or in writing, including computer entries, as instructed and in accordance with applicable audit standards. * May lead skills development or activity groups with individuals and families as appropriate. * May assist and supervise individuals in meal preparation, laundry, and housekeeping tasks. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. * Assists with ensuring consumers' compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. * As directed, monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures * Other job related duties that may be assigned. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: * Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. * Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff * Basic knowledge of routine clinical procedures and medications. * Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. REQUIRED KNOWLEDGE SKILLS AND ABILITIES * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Serve as a role model to residents/consumers. * Ability to read and write at least at the secondary school level and to follow written and oral instructions. * Ability to complete written forms and reports in an accurate and timely manner, manually and by computer. * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to accompany or transport residents/consumers (Some assignments may require possession of a valid driver's license). * Ability to secure and maintain certification for Standard First Aid and CPR. * Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth MINIMUM QUALIFICATIONS: High school graduate or GED plus one year of related human services experience. Specialized training or education in human services may be substituted for experience. NYS driver's license may be required of some assignments. This position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised o meet the changing needs of the agency at the sole discretion of the management.

Job Description JOB SUMMARY: This is an entry-level direct care position assigned to community residences. Incumbents are assigned to shifts to ensure the provision of 24-hour-a-day, seven-day-a-week coverage. Workers in this job category perform a wide variety of tasks related to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder. These tasks focus on supporting, instructing, and assisting recipients of services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice and also in maintaining a safe, clean environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. Throughout assigned shift performs regular inspections inside of the facility to ensure the safety of the consumers and residents, accountability of property, cleanliness of consumer rooms and common areas, cleanliness and security of the area immediately outside of the facility, and the security of any assigned vehicles. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. Ensures that only authorized individuals are permitted access to the residence. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Institute for Community Living policy. Explains the types of services, recreational activities and other programs available to consumers and residents, instructs the consumer or resident in daily living skills, socialization skill enhancement and conflict resolution. Executes emergency plans as outlined in the policy and procedure manual under the direction of the assigned supervisor and adheres to program policy on securing the safety and well-being of consumers/residents, staff and visitors requiring emergency medical care. Assists and instructs individuals in attending to personal hygiene, grooming, nutrition and daily living; ensures that sufficient and appropriate attire is available. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. Reviews the staff communication log at the beginning of the work shift and makes entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports, or other essential elements of information designated by program management Observes the physical environment and performs housekeeping tasks as necessary to ensure the maintenance of a safe, clean, comfortable and healing environment for individuals. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. Ensures that the food provided or selected is appropriate for those on a special diet. Accompanies consumers or residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, social activities, government offices, or other locations associated with the treatment or assistance of the consumer or resident. Expected to comply with attendance rules and to report to work as scheduled and/or required on a regular basis. Must have availability and ability to work beyond the normal schedule as needed. Expected to attend regular scheduled team, and staff meetings and supervision Complies with all required in-service training, and staff development activities. May provide monitoring of medications and make appropriate medication administration form entries in accordance with the medication protocol. May assist consumers/residents who are on a monitored medication regime. Assists the clinical staff in accounting for residents/consumers. May assist in the filing of missing person reports on residents/consumers not accounted for in accordance with Institute for Community Living policy and procedure. Observe individuals' behavior and specific responses to treatment and rehabilitation programs, support services and medication and reports observations orally and/or in writing, including computer entries, as instructed and in accordance with applicable audit standards. May lead skills development or activity groups with individuals and families as appropriate. May assist and supervise individuals in meal preparation, laundry, and housekeeping tasks. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling. Assists with ensuring consumers' compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments. As directed, monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures Other job related duties that may be assigned. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff Basic knowledge of routine clinical procedures and medications. Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. REQUIRED KNOWLEDGE SKILLS AND ABILITIES Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. Serve as a role model to residents/consumers. Ability to read and write at least at the secondary school level and to follow written and oral instructions. Ability to complete written forms and reports in an accurate and timely manner, manually and by computer. Ability to communicate effectively with staff, consumers/residents, families, and the public. Ability to accompany or transport residents/consumers (Some assignments may require possession of a valid driver's license). Ability to secure and maintain certification for Standard First Aid and CPR. Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth MINIMUM QUALIFICATIONS: High school graduate or GED plus one year of related human services experience. Specialized training or education in human services may be substituted for experience. NYS driver's license may be required of some assignments. This position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised o meet the changing needs of the agency at the sole discretion of the management.

This is an entry-level direct care position assigned to community residences. Incumbents are assigned to shifts to ensure the provision of 24-hour-a-day, seven-day-a-week coverage. Workers in this job category perform a wide variety of tasks related to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder. These tasks focus on supporting, instructing, and assisting recipients of services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice and also in maintaining a safe, clean environment. In addition, workers also advocate for clients and support families or other caregivers in their efforts to assist these individuals. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) 1) Throughout assigned shift performs regular inspections inside of the facility to ensure the safety of the consumers and residents, accountability of property, cleanliness of consumer rooms and common areas, cleanliness and security of the area immediately outside of the facility, and the security of any assigned vehicles. Ensures that only authorized individuals are permitted access to the residence. 2) Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with Institute for Community Living policy. 3) Explains the types of services, recreational activities and other programs available to consumers and residents, instructs the consumer or resident in daily living skills, socialization skill enhancement and conflict resolution. 4) Executes emergency plans as outlined in the policy and procedure manual under the direction of the assigned supervisor and adheres to program policy on securing the safety and well-being of consumers/residents, staff and visitors requiring emergency medical care. 5) Assists and instructs individuals in attending to personal hygiene, grooming, nutrition and daily living; ensures that sufficient and appropriate attire is available. 6) Reviews the staff communication log at the beginning of the work shift and makes entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports, or other essential elements of information designated by program management 7) Observes the physical environment and performs housekeeping tasks as necessary to ensure the maintenance of a safe, clean, comfortable and healing environment for individuals. 8) Ensures that the food provided or selected is appropriate for those on a special diet. 9) Accompanies consumers or residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, social activities, government offices, or other locations associated with the treatment or assistance of the consumer or resident. 10) Expected to comply with attendance rules and to report to work as scheduled and/or required on a regular basis. Must have availability and ability to work beyond the normal schedule as needed. 11) Expected to attend regular scheduled team, and staff meetings and supervision. 12) Complies with all required in-service training, and staff development activities. 13) May provide monitoring of medications and make appropriate medication administration form entries in accordance with the medication protocol. May assist consumers/residents who are on a monitored medication regime. 14) Assists the clinical staff in accounting for residents/consumers. May assist in the filing of missing person reports on residents/consumers not accounted for in accordance with Institute for Community Living policy and procedure. 15) Observe individuals' behavior and specific responses to treatment and rehabilitation programs, support services and medication and reports observations orally and/or in writing, including computer entries, as instructed and in accordance with applicable audit standards. 16) May lead skills development or activity groups with individuals and families as appropriate. 17) May assist and supervise individuals in meal preparation, laundry, and light housekeeping tasks. 18) Other job related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: * Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. * Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. * Basic knowledge of routine clinical procedures and medications. * Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques. REQUIRED KNOWLEDGE SKILLS AND ABILITIES * Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. * Serve as a role model to residents/consumers. * Ability to read and write at least at the secondary school level and to follow written and oral instructions. * Ability to complete written forms and reports in an accurate and timely manner, manually and by computer. * Ability to communicate effectively with staff, consumers/residents, families, and the public. * Ability to accompany or transport residents/consumers (Some assignments may require possession of a valid driver's license). * Ability to secure and maintain certification for Standard First Aid and CPR. QUALIFICATIONS AND EXPERIENCE High school graduate or GED plus one year of related human services experience. Specialized training or education in human services may be substituted for experience. NYS driver's license may be required of some assignments.

Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we've provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Peer Counselor (PC), to join our team! - Veterans Only for this VA Shelter location! By ICL definition, under the direct supervision of the Program Dir., Peer Counselors are former residents who are successfully employed and living in permanent housing progressing from the Transitional Residence for Veterans. They're primarily responsible for participating in the coordination of services and modeling the behaviors needed to move to permanent housing, providing advocacy and counseling support to the residents. MIN. ROLE REQUIREMENTS & PREFERENCES: * MUST be a Veteran * LOCATION: Long Island City, NY 11101 * Available 5 Days min. b/w Monday to Sunday, with options for O.T. - Shift: Days & Hours TBD * EDU: No Education Req. but completion of an internship and/or comparable training in peer advocacy services is a MUST * EXP: 1+ years of providing pure advocacy and/or relevant human services exp. to homeless and/or disabled individuals * Past or current recipient of mental health, substance, or homeless services - not mandatory but strongly preferred * Certifications: CPR & First Aid (provided by ICL within 90 days of employment and must be maintained) * Proper attire always - this includes business casual and/or professional ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: * Ability to stand, stoop, bend, and stretch for long periods of time * Ability to effectively use computer software such as MS Word and Outlook * Ability to consistently report for work as scheduled, being on-call if needed * Ability to perform light-to-medium manual labor, including lifting objects weighing up to 20+ lbs * Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders * Strong problem-identification and solving skills with an awareness of self and one's impact on others * Ability to prepare accurate and timely documentation, reports, and other written material as assigned * Ability to engage in active listening - attending to what other people are saying and asking questions as appropriate * Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting * Ability to work both independently and as a team, to conform to all applicable safety and accountability measures * Average communication, listening, interpersonal, writing, and conveying skills - bi-lingual is a plus but not mandatory * Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding human services * Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities * Knowledge of the causes and processes of mental illness and substance abuse disorders, how these disabilities can adversely affect functioning, and ways to cope with or overcome such effects * Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... PEER COUNSELOR TASKS: * Communication - interact with residents in assigned neighborhoods; provide effective communication with the public, staff, residents, and their families; review the staff communications log and make entries concerning essential elements of information designated by program management; provide motivational interviewing with residents as needed * Resident Assistance - work with residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences; accompany, escort, or transport residents to appointments if they want such support to maintain service continuity (some assignments may require possession of a valid driver's license) * Recovery - facilitate self-help groups; participate in wellness self-management and other recovery-oriented groups; observe residents' behavior and specific responses to services and report observations as instructed and in accordance with applicable standards; maintain up-to-date, accurate individual paper and electronic case records on peer-counselor-related activities * Community Assistance - advocate on behalf of residents in the facility and in the community; assist residents to help identify, apply, and access community resource services, and other benefits/entitlements both before and after moving into non-transitional housing in collaboration with the Entitlements Counselor: Access-A-Ride, HRA, Social Security, MTA half-fare cards, etc. * Socializing - encourage resident socialization both in and out of Transitional Residence for Veterans; encourage and assist residents to participate in physical, social, recreational, educational, and other rehabilitation goals to facilitate the residents' recovery/healing and their fuller participation in the life of their family and community; select one or two residents to serve as Neighborhood Guardians and assistants in looking after the needs of the neighborhood * Integration - assist in the orientation of new personnel when requested; welcome new residents, introducing them to their neighbors and orienting them to the values, rules, expectations, and tasks of the neighborhood; assist residents in the neighborhood with meeting their daily living needs; assist in developing the spirit, values, and culture of the neighborhoods; provide empathy and support to residents instructing, demonstrating, modeling, and encouraging appropriate behavior and skills * Staff Assistance - assist the Recovery Specialist, Social Workers, and Case Managers in running wellness and community integration groups; assist the Recreation Specialist and Unit Counselors in using neighborhoods for recreational-based incentive programs; assist the Recovery Specialists and Social Workers in the facilitation of gender-specific groups that address gender-related community reintegration and adaptation issues that include gender role identity, socialization skills development, family relationship, intimacy, and sex education issues * Administration - create, complete, submit, and file all required documentation of activities, written forms, and reports in an accurate and timely manner, manually and by computer; participate in length-of-stay reviews; comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; assist with the coordination and assigning of resident tasks: light cleaning, maintenance of a neighborhood message board, meal service and wake-up call to residents a daily neighborhood meeting; attend regularly scheduled clinical meetings, case conferences, staff meetings, and supervision as well as in-service training and development activities * Perform other job-related tasks as assigned in an organized and detail-oriented manner… * Please Note: to perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential functions unless this causes undue hardship for the agency. If you feel that you're a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! * PAID Orientation and Training * Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too) * Life & AD&D Insurance + Medical Flexible Spending * Mental Health Services and Providers * Educational & Parental Leave * Tuition & Work-Life Assistance * Commuter Benefits Plan * Employee Assistance Program * Matching 403B (non-profit) * Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc. * Discounts on selected ticket purchases provided by Plum Benefits * And many more…

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we've provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Peer Counselor (PC), to join our team! - Veterans Only for this VA Shelter location! By ICL definition, under the direct supervision of the Program Dir., Peer Counselors are former residents who are successfully employed and living in permanent housing progressing from the Transitional Residence for Veterans. They're primarily responsible for participating in the coordination of services and modeling the behaviors needed to move to permanent housing, providing advocacy and counseling support to the residents. MIN. ROLE REQUIREMENTS & PREFERENCES: MUST be a Veteran LOCATION: Long Island City, NY 11101 Available 5 Days min. b/w Monday to Sunday, with options for O.T. - Shift: Days & Hours TBD EDU: No Education Req. but completion of an internship and/or comparable training in peer advocacy services is a MUST EXP: 1+ years of providing pure advocacy and/or relevant human services exp. to homeless and/or disabled individuals Past or current recipient of mental health, substance, or homeless services - not mandatory but strongly preferred Certifications: CPR & First Aid (provided by ICL within 90 days of employment and must be maintained) Proper attire always - this includes business casual and/or professional ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Ability to stand, stoop, bend, and stretch for long periods of time Ability to effectively use computer software such as MS Word and Outlook Ability to consistently report for work as scheduled, being on-call if needed Ability to perform light-to-medium manual labor, including lifting objects weighing up to 20+ lbs Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders Strong problem-identification and solving skills with an awareness of self and one's impact on others Ability to prepare accurate and timely documentation, reports, and other written material as assigned Ability to engage in active listening - attending to what other people are saying and asking questions as appropriate Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting Ability to work both independently and as a team, to conform to all applicable safety and accountability measures Average communication, listening, interpersonal, writing, and conveying skills - bi-lingual is a plus but not mandatory Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding human services Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities Knowledge of the causes and processes of mental illness and substance abuse disorders, how these disabilities can adversely affect functioning, and ways to cope with or overcome such effects Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... PEER COUNSELOR TASKS: Communication - interact with residents in assigned neighborhoods; provide effective communication with the public, staff, residents, and their families; review the staff communications log and make entries concerning essential elements of information designated by program management; provide motivational interviewing with residents as needed Resident Assistance - work with residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences; accompany, escort, or transport residents to appointments if they want such support to maintain service continuity (some assignments may require possession of a valid driver's license) Recovery - facilitate self-help groups; participate in wellness self-management and other recovery-oriented groups; observe residents' behavior and specific responses to services and report observations as instructed and in accordance with applicable standards; maintain up-to-date, accurate individual paper and electronic case records on peer-counselor-related activities Community Assistance - advocate on behalf of residents in the facility and in the community; assist residents to help identify, apply, and access community resource services, and other benefits/entitlements both after and after moving into non-transitional housing in collaboration with the Entitlements Counselor: Access-A-Ride, HRA, Social Security, MTA half-fare cards, etc. Socializing - encourage resident socialization both in and out of Transitional Residence for Veterans; encourage and assist residents to participate in physical, social, recreational, educational, and other rehabilitation goals to facilitate the residents' recovery/healing and their fuller participation in the life of their family and community; select one or two residents to serve as Neighborhood Guardians and assistants in looking after the needs of the neighborhood Integration - assist in the orientation of new personnel when requested; welcome new residents, introducing them to their neighbors and orienting them to the values, rules, expectations, and tasks of the neighborhood; assist residents in the neighborhood with meeting their daily living needs; assist in developing the spirit, values, and culture of the neighborhoods; provide empathy and support to residents instructing, demonstrating, modeling, and encouraging appropriate behavior and skills Staff Assistance - assist the Recovery Specialist, Social Workers, and Case Managers in running wellness and community integration groups; assist the Recreation Specialist and Unit Counselors in using neighborhoods for recreational-based incentive programs; assist the Recovery Specialists and Social Workers in the facilitation of gender-specific groups that address gender-related community reintegration and adaptation issues that include gender role identity, socialization skills development, family relationship, intimacy, and sex education issues Administration - create, complete, submit, and file all required documentation of activities, written forms, and reports in an accurate and timely manner, manually and by computer; participate in length-of-stay reviews; comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; assist with the coordination and assigning of resident tasks: light cleaning, maintenance of a neighborhood message board, meal service and wake-up call to residents a daily neighborhood meeting; attend regularly scheduled clinical meetings, case conferences, staff meetings, and supervision as well as in-service training and development activities Perform other job-related tasks as assigned in an organized and detail-oriented manner… Please Note: to perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential functions unless this causes undue hardship for the agency. If you feel that you're a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! PAID Orientation and Training Choice of full and/or partial Health, Dental, and Vision Benefits ( spousal and child coverage available too ) Life & AD&D Insurance + Medical Flexible Spending Mental Health Services and Providers Educational & Parental Leave Tuition & Work-Life Assistance Commuter Benefits Plan Employee Assistance Program Matching 403B ( non-profit ) Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc. Discounts on selected ticket purchases provided by Plum Benefits And many more…