5 Insurance Adjuster Resume Examples

Five Key Resume Tips For Writing An Insurance Adjuster Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Insurance Companies, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Insurance Adjuster Resume templates

Zippia allows you to choose from different easy-to-use Insurance Adjuster templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Insurance Adjuster resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Deborah Gardner
Insurance Adjuster
Employment History
Insurance Adjuster2018 - Present
TravelersAlpharetta, GA
  • Investigated claims by inspecting property damage interviewing the Insured and sometimes witnesses to determine the extent.
  • Premier Insurance Co of Massachusetts - Fall River, MA This position was an auto liability adjuster handling bodily injury only.
  • Handle department of Insurance Issues, issue payments, Certified Xactimate, provide training to new adjusters as needed.
  • Resolved compensability and policy coverage related issues within timeframe of 14 days.
  • Complete reports for insurance companies.
Adjuster2013 - 2018
TravelersAlpharetta, GA
  • Reviewed, evaluated and investigated subrogation claims.
  • Ruled out SIU potential prior to release of any claim payments.
  • Maintained full compliance with internal and external quality standards and state specific regulations.
  • Handled property damage and 1st party personal lines auto claims.
Claims Service Representative2012 - 2013
State FarmAtlanta, GA
  • Asked by management to proceed into Bodily Injury Liability handling, due to my expertise in property damage and PIP.
  • Tailor written and oral communication to the needs of the customer.
  • Communicated with customers and business partners over the telephone and other communication channels.
Education
High School Diploma In null2012 - 2012
 
 
Contact Information
Alpharetta, GA
(500) 555-2736
dgardner@example.com
Skills
Auto Claims
Total Loss Claims
Insurance Companies
New Claims
Appropriate Forms
Casualty Claims
Vehicle Inspections
High Exposure
State Regulations
Catastrophe
 
 
Douglas Gonzalez
Insurance Adjuster
Bloomington, IL
(360) 555-3273
dgonzalez@example.com
Skills
Bodily InjuryIKECommunicationAdjustersGeicoAuto ClaimsProperty DamageTotal Loss ClaimsGeneral ContractorsIssue Payments
 
 
Employment History
Insurance Adjuster2016 - Present
State FarmBloomington, IL
  • State Farm is one of the largest insurance companies in the United States.
  • Investigate 1st and 3rd party auto claims to determine liability Analyzed auto estimate and issue payments accordingly.
  • Handled first and third party property damage claims.
  • Investigate, evaluate, negotiate, and settle auto claims, while exercising sound Judgment.
  • Reviewed personal injury protection claims resulting from auto losses.
  • Negotiate settlement of both attorney represented and unrepresented personal injury claims.
Health Insurance Adjuster2014 - 2016
State FarmBloomington, IL
  • Worked for State Farm Insurance and All State Insurance, working Fire/Auto claims in office and in the field.
  • Trained professional insurance adjuster at the "State Farm Insurance" Claims Investigative School in Bloomington Illinois.
  • Validate repairs vs. total losses.
  • Develop, maintain, and adhere to action plans and reserves on indemnity claims while pro-actively managing claims to resolution.
Insurance Adjuster2004 - 2014
MetLifeEast Rutherford, NJ
  • Verify that the correct adjusters are on a file to assist the policy holder (property, medical, etc).
  • Handled property damage claims for first party auto losses.
  • Worked as an auto claims adjuster.
  • Determined liability and worked to negotiate with other insurance companies and third parties.
Education
Certificate of Liberal Arts1997 - 1998
Monroe CollegeBronxville, NY
 
 
Christine Hughes
Insurance Adjuster
Contact Information
Columbus, OH
(400) 555-3770
chughes@example.com
Skills
  • Property Damage
  • Issue Payments
  • Total Loss Claims
  • Repair Shops
  • Audatex
  • Catastrophe
  • State Regulations
  • Customer Vehicles
  • ALE
  • Bodily Injury
 
 
Employment History
Insurance Adjuster2019 - Present
Nationwide Mutual Insurance ...
Columbus, OH
  • Identified and pursued subrogation opportunities against other insurance companies.
  • Schedule appointments with customers, repair shops or tow yards to inspect damaged vehicles.
  • Investigate, evaluate, and settle insurance claims related to property damages.
  • Determined coverage and liability Negotiated settlements with other insurance companies and juggled a very high volume work load.
Auto Claims Adjuster2009 - 2019
State Farm
Bloomington, IL
  • Communicated repair estimate information to claim management, claim handlers, customers, agents, and repair facilities.
  • Conducted full investigations of auto claims, including bodily injury, liability, collision, comprehensive and medical payments coverage.
  • Investigated, negotiated, and settled a high volume of auto property damage claims.
Insurance Adjuster1999 - 2009
State Farm
Bloomington, IL
  • Handle disputed claims and property damage.
  • Received and processed claim information, and communicated with internal and external customers via phone and other communication channels.
  • Selected to participate in the training program for insurance adjusters.
  • Field adjuster assigned to close light commercial, residential and farm & ranch property claims for multiple insurance companies.
Education
Bachelor's Degree of Education1990 - 1993
Central Michigan University
Mount Pleasant, MI
 
 
George Johnson
Insurance Adjuster
Contact Info
Indianapolis, IN
(730) 555-5395
gjohnson@example.com
Skills
Hcfa
Insurance Companies
Communication
Quality Standards
Customer Accounts
STD
Total Loss Claims
Special Projects
SIU
Policy Holders
Employment History
Insurance Adjuster2020 - Present
State FarmIndianapolis, IN
  • Handled injury, property damage, and medical payments claim settlements.
  • Supervised a training unit on the handling of legal liability and claims handling.
  • Managed client communication including coverage details, settlement agreements and coverage memos.
  • Participated as a member of the Northeast Catastrophe Contact Team, assisted with homeowner's losses after a Catastrophe was declared.
Claims Representative2014 - 2020
Kelly ServicesIndianapolis, IN
  • Processed icd-9, and icd-10 claims.
  • Worked as a Customer Service Representative for State Farm Catastrophe Claims.
  • Evaluate bodily injury claims and arrive at settlement amounts.
Claim Processing Specialist2013 - 2014
Kelly ServicesIndianapolis, IN
  • Excelled in exceeding weekly quality and sales goals.
  • Faxed declaration pages and insurance renewal information to insurance companies.
  • Make contact with insurance companies, adjusters, doctor's offices, and patients to learn status of payment.
  • Handled intake procedures as directed.
  • Obtained medical records for disability claims.
Education
Bachelor's Degree of Business2010 - 2013
American InterContinental UniversityChandler, AZ
 
 
Jason Ramos
Insurance Adjuster
Columbus, OH
(530) 555-9858
jramos@example.com
Experience
Insurance Adjuster2019 - Present
Nationwide Mutual Insurance ...Columbus, OH
  • Determined proper policy coverage and applied best claims practices to conclude assigned cases in accordance with company guidelines.
  • Set up claimant files and took statements for auto claims.
  • Manage complex auto claims with an emphasis on customer service and a secondary focus on technical processing and file management.
  • Worked directly with claimants to review, process and deliver payments to policy holders.
  • Inspected, reviewed, and settled the day-to-day homeowner and commercial claims.
Insurance Adjuster2012 - 2019
ProgressiveMayfield, OH
  • Experienced in writing Catastrophe Claims after hurricane storms.
  • Facilitated communication to internal and external customers to provide timely settlements.
  • Negotiate the settlement of non-attorney represented bodily injury claims.
  • Investigated policy coverage issues to determine whether the insured and/or claimant were eligible for benefits.
  • Investigate and settle auto damage claims Resolved liability and coverage issues Settle property damage and minor bodily injury claims
Business Representative2008 - 2012
ComcastAtlanta, GA
  • Received billing calls and most repair, upgrade, and sales calls for cable and internet
  • Presented sales techniques and product knowledge sessions to improve sales rep performance.
  • Call types may include: Technical Support, Billing Inquiries, Soft Sales, and Product Knowledge.
  • Provided support for Comcast employees and customers with internet troubleshooting needs Troubleshoot situations with customers to provide assessment and screening.
  • Assist customers with billing help Address any questions or concerns about cable, phone, and internet services.
  • Exceeded sales quotas by generating sales from inbound calls and follow-up with potential customers.
Skills
Business DevelopmentBusiness SolutionsAdjustersBodily InjurySales GoalsNew Business ApplicationsLegal LiabilityInsurance CompaniesProceduresAuto Claims
Education
Certificate In Marketing2007 - 2008
Georgia State UniversityAtlanta, GA
 
 
Deborah Gardner
Insurance Adjuster
Employment History
Insurance Adjuster2018 - Present
TravelersAlpharetta, GA
  • Investigated claims by inspecting property damage interviewing the Insured and sometimes witnesses to determine the extent.
  • Premier Insurance Co of Massachusetts - Fall River, MA This position was an auto liability adjuster handling bodily injury only.
  • Handle department of Insurance Issues, issue payments, Certified Xactimate, provide training to new adjusters as needed.
  • Resolved compensability and policy coverage related issues within timeframe of 14 days.
  • Complete reports for insurance companies.
Adjuster2013 - 2018
TravelersAlpharetta, GA
  • Reviewed, evaluated and investigated subrogation claims.
  • Ruled out SIU potential prior to release of any claim payments.
  • Maintained full compliance with internal and external quality standards and state specific regulations.
  • Handled property damage and 1st party personal lines auto claims.
Claims Service Representative2012 - 2013
State FarmAtlanta, GA
  • Asked by management to proceed into Bodily Injury Liability handling, due to my expertise in property damage and PIP.
  • Tailor written and oral communication to the needs of the customer.
  • Communicated with customers and business partners over the telephone and other communication channels.
Education
High School Diploma In null2012 - 2012
 
 
Contact Information
Alpharetta, GA
(500) 555-2736
dgardner@example.com
Skills
Auto Claims
Total Loss Claims
Insurance Companies
New Claims
Appropriate Forms
Casualty Claims
Vehicle Inspections
High Exposure
State Regulations
Catastrophe
 
 
Douglas Gonzalez
Insurance Adjuster
Bloomington, IL
(360) 555-3273
dgonzalez@example.com
Skills
Bodily InjuryIKECommunicationAdjustersGeicoAuto ClaimsProperty DamageTotal Loss ClaimsGeneral ContractorsIssue Payments
 
 
Employment History
Insurance Adjuster2016 - Present
State FarmBloomington, IL
  • State Farm is one of the largest insurance companies in the United States.
  • Investigate 1st and 3rd party auto claims to determine liability Analyzed auto estimate and issue payments accordingly.
  • Handled first and third party property damage claims.
  • Investigate, evaluate, negotiate, and settle auto claims, while exercising sound Judgment.
  • Reviewed personal injury protection claims resulting from auto losses.
  • Negotiate settlement of both attorney represented and unrepresented personal injury claims.
Health Insurance Adjuster2014 - 2016
State FarmBloomington, IL
  • Worked for State Farm Insurance and All State Insurance, working Fire/Auto claims in office and in the field.
  • Trained professional insurance adjuster at the "State Farm Insurance" Claims Investigative School in Bloomington Illinois.
  • Validate repairs vs. total losses.
  • Develop, maintain, and adhere to action plans and reserves on indemnity claims while pro-actively managing claims to resolution.
Insurance Adjuster2004 - 2014
MetLifeEast Rutherford, NJ
  • Verify that the correct adjusters are on a file to assist the policy holder (property, medical, etc).
  • Handled property damage claims for first party auto losses.
  • Worked as an auto claims adjuster.
  • Determined liability and worked to negotiate with other insurance companies and third parties.
Education
Certificate of Liberal Arts1997 - 1998
Monroe CollegeBronxville, NY
 
 
Christine Hughes
Insurance Adjuster
Contact Information
Columbus, OH
(400) 555-3770
chughes@example.com
Skills
  • Property Damage
  • Issue Payments
  • Total Loss Claims
  • Repair Shops
  • Audatex
  • Catastrophe
  • State Regulations
  • Customer Vehicles
  • ALE
  • Bodily Injury
 
 
Employment History
Insurance Adjuster2019 - Present
Nationwide Mutual Insurance ...
Columbus, OH
  • Identified and pursued subrogation opportunities against other insurance companies.
  • Schedule appointments with customers, repair shops or tow yards to inspect damaged vehicles.
  • Investigate, evaluate, and settle insurance claims related to property damages.
  • Determined coverage and liability Negotiated settlements with other insurance companies and juggled a very high volume work load.
Auto Claims Adjuster2009 - 2019
State Farm
Bloomington, IL
  • Communicated repair estimate information to claim management, claim handlers, customers, agents, and repair facilities.
  • Conducted full investigations of auto claims, including bodily injury, liability, collision, comprehensive and medical payments coverage.
  • Investigated, negotiated, and settled a high volume of auto property damage claims.
Insurance Adjuster1999 - 2009
State Farm
Bloomington, IL
  • Handle disputed claims and property damage.
  • Received and processed claim information, and communicated with internal and external customers via phone and other communication channels.
  • Selected to participate in the training program for insurance adjusters.
  • Field adjuster assigned to close light commercial, residential and farm & ranch property claims for multiple insurance companies.
Education
Bachelor's Degree of Education1990 - 1993
Central Michigan University
Mount Pleasant, MI
 
 
George Johnson
Insurance Adjuster
Contact Info
Indianapolis, IN
(730) 555-5395
gjohnson@example.com
Skills
Hcfa
Insurance Companies
Communication
Quality Standards
Customer Accounts
STD
Total Loss Claims
Special Projects
SIU
Policy Holders
Employment History
Insurance Adjuster2020 - Present
State FarmIndianapolis, IN
  • Handled injury, property damage, and medical payments claim settlements.
  • Supervised a training unit on the handling of legal liability and claims handling.
  • Managed client communication including coverage details, settlement agreements and coverage memos.
  • Participated as a member of the Northeast Catastrophe Contact Team, assisted with homeowner's losses after a Catastrophe was declared.
Claims Representative2014 - 2020
Kelly ServicesIndianapolis, IN
  • Processed icd-9, and icd-10 claims.
  • Worked as a Customer Service Representative for State Farm Catastrophe Claims.
  • Evaluate bodily injury claims and arrive at settlement amounts.
Claim Processing Specialist2013 - 2014
Kelly ServicesIndianapolis, IN
  • Excelled in exceeding weekly quality and sales goals.
  • Faxed declaration pages and insurance renewal information to insurance companies.
  • Make contact with insurance companies, adjusters, doctor's offices, and patients to learn status of payment.
  • Handled intake procedures as directed.
  • Obtained medical records for disability claims.
Education
Bachelor's Degree of Business2010 - 2013
American InterContinental UniversityChandler, AZ
 

What Should Be Included In An Insurance Adjuster Resume

1

1. Add Contact Information To Your Insurance Adjuster Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Insurance Adjuster Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Insurance Adjuster Resume Relevant Education Example #1
Bachelor's Degree In Education 2014 - 2016
Central Michigan University Mount Pleasant, MI
Insurance Adjuster Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
American InterContinental University Chandler, AZ
3

3. Next, Create An Insurance Adjuster Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Insurance Adjuster
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Insurance Adjuster Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Claims Service Representative
GEICO
  • Awarded the GEICO WOW award for the way I handled a difficult call about auto damage concerns.
  • Involved in several GEICO sponsored activities including: Long Island Special Olympics Multiple company-used videos Fundraising for the holidays
  • Applied initial subrogation procedures to recover money paid out by GEICO where appropriate.
  • Processed subrogation with third party to recover money paid out by GEICO where appropriate.
  • Handled first party injury claims for PIP/Medical Payments coverage.

Work History Example # 2
Marketing/Sales Representative
T-Mobile
  • Served as a member of the New England SDR focus group.
  • Executed role in strengthening communication and cross-coordination among the Sales, Engineering, Marketing, and Business Operations organizations.
  • Created invitations and save the dates for event, compiling RSVPs both online and via telephone.
  • Encouraged individuals the importance of building a positive professional relationship with the customer.
  • Gained knowledge in problem solving, researching, communications, training, and working alone.

Work History Example # 3
Insurance Adjuster
USAA
  • Performed data entry for car rental bills; documented high volume of loss reports during Catastrophe season.
  • Acquired, applied, and communicated the wide variety of products and services offered by USAA.
  • Utilized Xactimate software for adjusting property damage claims.
  • Offered other products that USAA offered such as homeowners and renters insurance.
  • Estimated repair costs using Xactimate estimating software.

Work History Example # 4
Insurance Adjuster
Allstate
  • Worked with insureds/customers, general and mitigation contractors and public adjusters in handling personal property damage claims.
  • Selected for iPad technology implementation to technology resistant property adjusters.
  • Drafted comprehensive, itemized dwelling/structure estimates and negotiated with contractors and homeowners to reach amicable settlement conclusion.
  • Conducted replacement cost estimates in Xactimate Software.
  • Demonstrated the ability to get positive results for Allstate by quickly and effectively resolving insurance customer complaints.

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5

5. Highlight Your Insurance Adjuster Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your insurance adjuster resume:

  1. Certified Insurance Examiner (CIE)
  2. Certified Work Adjustment Specialist (CWA)
  3. Certified Billing and Coding Specialist (CBCS)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021