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Insurance adjuster skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical insurance adjuster skills. We ranked the top skills for insurance adjusters based on the percentage of resumes they appeared on. For example, 15.1% of insurance adjuster resumes contained insurance policies as a skill. Continue reading to find out what skills an insurance adjuster needs to be successful in the workplace.

15 insurance adjuster skills for your resume and career

1. Insurance Policies

Here's how insurance adjusters use insurance policies:

Followed company procedures and exceeded company standards while servicing members' auto insurance policies.
Estimated property and structural damage for commercial and personal insurance policies.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how insurance adjusters use customer service:

Started as outside field adjuster, provided superior customer service, promoted to technical specialist worked with residential and commercial businesses.
Contribute to reaching customer service satisfaction goals following company protocol and providing exceptional customer service.

3. Liability Claims

Liability claims are insurance claims where the insured is accused of holding responsibility for some damage or loss. Upon hearing or receiving the accusations, the insured reaches out to his or her insurance company for financial or other assistance, at which point the insurance company would determine whether the damage or loss is covered by the insured's policy. If covered, the insurance company may conduct an investigation or manage and legal processes for the insured.

Here's how insurance adjusters use liability claims:

Investigated, assessed liability and settled Worker's Compensation, Automobile and General Liability claims for many insurance companies.
Determine causation for reported damages so that coverage could be confirmed/denied- Investigated personal injury/liability claims.

4. Auto Claims

Auto claims are claims made to insurance companies or firms in cases of accidents, collisions, or damages to determine payments made. Insurance companies hire auto claim adjusters to help inspect, assess, and determine the state of damager on an auto vehicle and the costs that would incur.

Here's how insurance adjusters use auto claims:

Mentor new adjusters and help them learn system we used in order to help them start investigations on new auto claims.
Handled high volume of auto claims with policy holders, claimants, and auto repair shops, and lawyers.

5. Catastrophe Claims

Here's how insurance adjusters use catastrophe claims:

Managed Homeowner Catastrophe claims for local insurance carriers.
Traveled to handle catastrophe claims on short notice and maintained quality claim files in accordance with appropriate best practices.

6. Public Adjusters

Here's how insurance adjusters use public adjusters:

Compiled computer generated estimates as they related to damages and negotiated pricing with contractors, homeowners and public adjusters.
Communicate with contractors, public adjusters and/or lawyers to reach agreements on pricing and scope of work when necessary.

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7. Bodily Injury Claims

Here's how insurance adjusters use bodily injury claims:

Investigated bodily injury claims from auto accidents to determine liability.
Initialized process for bodily injury claims.

8. Insurance Coverage

Here's how insurance adjusters use insurance coverage:

Evaluated claim forms and established appropriate insurance coverage for claimants.
Examined claim applications to determine insurance coverage.

9. Insurance Carriers

Here's how insurance adjusters use insurance carriers:

Developed and executed a business plan to market my independent property adjusting company to contract with national insurance carriers.
Progressed in responsibilities for investigating, evaluating and resolving insurance claims for various Insurance Carriers and Self-Insured Entities.

10. State Farm Insurance

Here's how insurance adjusters use state farm insurance:

Represented State Farm Insurance, handling Auto & Property claims.
Contracted for State Farm Insurance as a Catastrophe Team claims handler

11. Policy Holders

Here's how insurance adjusters use policy holders:

Processed cash and credit payments rapidly and accurately to policy holders, body shops and rental companies.
Meet with policy holders that have submitted an insurance claim stating they have damage to their home.

12. Property Loss

Here's how insurance adjusters use property loss:

Negotiated bodily injury and property loss settlements with attorneys.
Estimated and Adjusted residential and commercial property losses.

13. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how insurance adjusters use police reports:

Obtain recorded statements, police reports, estimates, contracts and utilizing information to accurately adjudicate & investigate claims.
Determined liability based on police reports, recorded statements from insured, other driver/other insurance company and witnesses.

14. Independent Insurance

Here's how insurance adjusters use independent insurance:

Worked as an independent insurance adjuster under direction and guidelines of several insurance companies.
Worked for an independent insurance adjuster in assembling field notes, preparing initial reports and final reports.

15. Sketch

Here's how insurance adjusters use sketch:

Uploaded complete estimate with sketch and photographs to client.
Create an accurate sketch of damages.

5 Insurance Adjuster resume examples

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List of insurance adjuster skills to add to your resume

The most important skills for an insurance adjuster resume and required skills for an insurance adjuster to have include:

Insurance Policies
Customer Service
Liability Claims
Auto Claims
Catastrophe Claims
Public Adjusters
Bodily Injury Claims
Insurance Coverage
Insurance Carriers
State Farm Insurance
Policy Holders
Property Loss
Police Reports
Independent Insurance
Sketch
Property Damage Claims
Assess Damage

Policy Coverage
Commercial Property
Damage Estimates
Claims Handling
Claim Settlement
Repair Facilities
ECS
Repair Estimates
Water Damage
PIP
Medical Bills
Casualty Claims
Coverage Issues
IKE
Relevant Parties
Arbitration
Compensation Claims

Questionable Claims
Katrina
Claims Forms
Body Shop
Insurance Claims
Benefit Payments
SIU
FEMA
Rita
Residential Properties
Storm Damage
Fraudulent Claims
Nfip
Audatex
Allstate
Liability Decisions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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