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Top 50 Insurance Adjuster Skills

Below we've compiled a list of the most important skills for an Insurance Adjuster. We ranked the top skills based on the percentage of Insurance Adjuster resumes they appeared on. For example, 12.4% of Insurance Adjuster resumes contained Insurance Companies as a skill. Let's find out what skills an Insurance Adjuster actually needs in order to be successful in the workplace.

These are the most important skills for an Insurance Adjuster:

1. Insurance Companies

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high Demand
Here's how Insurance Companies is used in Insurance Adjuster jobs:
  • Investigated, assessed liability and settled Worker's Compensation, Automobile and General Liability claims for many insurance companies.
  • Create detailed estimate of damages and ascertain recommended compensation amount to be presented to insurance companies.
  • Investigated liability and property claims for over 25 different insurance companies.
  • Field representative producing reports for major insurance companies.
  • Licensed insurance adjuster, Was sent to natural disaster areas around the U.S. to do insurance claims for major insurance companies.
  • Maintained adherence to the corporate policy and procedures/Government Regulations; addressed escalated issues from employees, providers, or Insurance Companies.
  • Investigate and adjust minor to complex homeowners, commercial and liability insurance claims for a wide range of insurance companies.
  • Inspected & settled wind/hail, flood, earthquake losses within authority granted by the various insurance companies I serviced.
  • Inspect and evaluate losses and negotiate settlements with policyholders for various insurance companies.
  • Write up estimates and complete auto damage appraisals for all different insurance companies.
  • Handle large and small property and casualty claims for several insurance companies.
  • Review and record the tracking steps all supplement requests with Insurance companies.
  • Performed daily calls to insurance companies to settle claims.
  • Handle litigation between claimants and insurance companies for claims.
  • Prepare and present claims to insurance companies.
  • Contracted as a full service TPA working in conjunction with multi line insurance companies as a licensed insurance adjuster.
  • Adjusted worker's compensation claims and liabity cases for insurance companies and Third Party Administrators.
  • Prepare and present claims to insurance companies Issue payout amounts
  • Represented insurance consumers to the insurance companies Located new clients and solicit new business Performed necessary operations of the office
  • Inspected damaged residential property * Assessed damage to the property * Wrote estimates using Xactimate and submitted those to insurance companies

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2. Total Loss Claims

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high Demand
Here's how Total Loss Claims is used in Insurance Adjuster jobs:
  • Investigated, reviewed, and settled total loss claims in multiple states.
  • Handled catastrophe weather related total loss claims for insureds.
  • Evaluated and processed total loss claims.

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3. Liability Decisions

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high Demand
Here's how Liability Decisions is used in Insurance Adjuster jobs:
  • Determine liability decisions after a full investigation has been completed.
  • Handled coverage issues and liability decisions on auto policy according to the rules and regulations of six states.

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4. Insurance Policies

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high Demand
Here's how Insurance Policies is used in Insurance Adjuster jobs:
  • Followed company procedures and exceeded company standards while servicing members' auto insurance policies.
  • Estimated property and structural damage for commercial and personal insurance policies.
  • Examined insurance policies and analyzed automotive damage following an accident.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Reviewed insurance policies to determine coverage and validity.
  • Reviewed insurance policies to determine appropriate coverage.
  • Examine insurance policies to determine insurance coverage.
  • Analyzed insurance policies and worked with in house estimators, to draw up proposals, to present to insurance adjusters.
  • Opened automobile insurance policies for eligible government employees, changed addresses, mailed out policies, deleted members from policies.
  • Evaluate existing insurance policies in order to determine what coverage may be applicable to a claim.
  • Research various types of health insurance policies, which reduced Medical Expense Payment errors.
  • Assisted active military members in making any changes to their active automobile insurance policies.
  • Review, analyze and provide clarification of insurance policies to clients.
  • Maintained working knowledge of insurance policies and how they applied.
  • Worked with insured adjusting crop insurance policies.
  • Evaluate insurance policies and coverage's.
  • Read and understand insurance policies.
  • Well-rounded knowledge of Insurance policies.
  • Maintained contact with claimants to determine treatment status Evaluated homeowner insurance policies to determine coverage
  • Perform field inspections, audits, and adjust claims related to Multi-Peril Crop Insurance and Crop Hail insurance policies.

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5. Auto Claims

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high Demand
Here's how Auto Claims is used in Insurance Adjuster jobs:
  • Mentor new adjusters and help them learn system we used in order to help them start investigations on new auto claims.
  • Lead site adjuster, working field claims and on site drive in Auto claims.
  • Experience handling property claims, auto claims, litigation resolution, & consulting clients.
  • Processed 1st party auto claims, towing claims, labor claims and windshield claims.
  • Negotiate and settle losses on Auto Claims based on facts of loss.
  • Worked Homeowners claims as well as Total Loss and liability Auto Claims.
  • Learned to investigate, evaluate, negotiate, and settle auto claims.
  • Certified to process home/property, as well as auto claims.
  • Investigate Auto Claims for a large Insurance Provider.
  • Determine the liability on Casualty and Auto claims.
  • Work Home and Auto claims through Insurance Companies
  • Have worked property claims and auto claims.
  • Worked both daily and catastrophe Auto claims.
  • Determined Liability, calculating values and completing auto estimate worksheet Worked complex auto claims.

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6. Customer Service

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high Demand
Here's how Customer Service is used in Insurance Adjuster jobs:
  • Started as outside field adjuster, provided superior customer service, promoted to technical specialist worked with residential and commercial businesses.
  • Work independently and provide exceptional customer service to insured customers and claimants.
  • Provided superior customer service through quality, innovation and personal commitment.
  • Work with corporate accounts, banking, manufacturing and service industries and guarantee excellent customer service.
  • Ensured that customer service comes first and realizing that the customer is what drives a successful business
  • Provided customer service via phone to insurance customers and aided them in their claims needs.
  • Provided first rate customer service to insureds, settled claims, and provided monetary benefits.
  • Communicated with the public daily regarding procedures and coverage issues, providing great customer service.
  • Complete claim, survey of structure damages, customer service, designing floor plans.
  • Identify customer needs and work to meet those needs using appropriate customer service skills.
  • Provided excellent customer service while also providing empathy for those involved in the accident.
  • Secured and sustained high customer service levels with both external and internal customers.
  • Interact with claimants and provide prompt and courteous customer service to all claimants.
  • Provide excellent customer service to our agents and policyholders (farmers).
  • Delivered high level customer service while maintaining heavy case load.
  • Maintained a customer service satisfaction index of 97.1.
  • Provide quality claim handling and superior customer service.
  • Earned two Gold Star customer service awards.
  • Coached reps to ensure excellent customer service.
  • Provided efficient customer service to clients.

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7. Xactimate Software

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high Demand
Here's how Xactimate Software is used in Insurance Adjuster jobs:
  • Prepare estimates after documenting damages/losses through written scopes, digital photography, field measurements, and utilization of Xactimate software.
  • Used Xactimate software to translate collected data into schematics and to write up claims.
  • Estimated losses for fires, storm damage, and vandalism using Xactimate software.
  • Scoped the loss, prepared their repair/ replacement estimate using Xactimate software.
  • Instructed in the use of catastrophic damage assessment Xactimate Software.
  • Processed payments and prepared in house estimates using Xactimate software.
  • Inspect property damages and build estimates using Xactimate software.
  • used exactimate software program, communicated with multiple insurance agencies.
  • Maintained proper licensure as required by Allstate Insurance Knowledgeable of Xactimate software

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8. Public Adjusters

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high Demand
Here's how Public Adjusters is used in Insurance Adjuster jobs:
  • Compiled computer generated estimates as they related to damages and negotiated pricing with contractors, homeowners and public adjusters.
  • Communicate with contractors, public adjusters and/or lawyers to reach agreements on pricing and scope of work when necessary.
  • Worked with insureds, public adjusters, contractors, and attorneys to a satisfied conclusion of all claims.
  • Negotiate settlements with policyholders, attorney's, public adjusters, contractors and city government officials.
  • Inspect insured's property for damage and meet with contractors and public adjusters when warranted.
  • Negotiate with all parties involved including insured, attorneys, contractors, and/or public adjusters.
  • Consulted with contractors, engineers and public adjusters in the evaluation of claims.
  • Answer insurance related questions from clients, contractors, public adjusters and attorneys.
  • Collaborate with public adjusters to reach mutually beneficial outcomes of claims.
  • Consult with public adjusters, engineers, legal counsel etc.
  • Negotiated settlement with the insured, public adjusters and attorneys.
  • Demonstrate excellent communication skills and leadership abilities through negotiations with Homeowners, Public Adjusters, Lawyers, Contractors, and Engineers.

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9. Catastrophe

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high Demand
Here's how Catastrophe is used in Insurance Adjuster jobs:
  • Spearhead private/commercial property claims throughout the US, mainly as a Catastrophe Adjuster collaborating with several top tier insurance carriers.
  • Traveled to State Farm call centers for auto insurance claims, including total loss claims during weather related catastrophes.
  • Traveled to handle catastrophe claims on short notice and maintained quality claim files in accordance with appropriate best practices.
  • Load and unload MCC daily with the paperwork, ice, and water pertaining to the catastrophe.
  • Work catastrophes all over the country which keep me away from home for indefinite periods of time.
  • Worked catastrophes in se real different states after severe weather and flooding.as well as hail damage.
  • Identified and assessed the amount of damage from a catastrophe and watched for fraud.
  • Worked in Catastrophe Services in Irving, TX for State Farm Auto Claims.
  • Worked overtime in support of workload surges and/or Catastrophe events as needed.
  • Adjusted auto, property, catastrophe claims per South Carolina insurance laws.
  • Contracted for State Farm Insurance as a Catastrophe Team claims handler
  • Handle property insurance claims in the event of a catastrophe.
  • Trained in residential, auto, and catastrophe adjusting.
  • Specialized primarily in flood and catastrophe claims.
  • Receipt and invoice claims with catastrophe disaster.
  • Assess Catastrophe claim risk exposure.
  • Investigated and evaluated losses from storm catastrophes of commercial and residential properties.
  • Scheduled appointments, inspected houses, applied software and picture management, and settled Catastrophe claims.
  • Drive Moblle Claims Unit to the catastrophe at hand.
  • Assisted Catastrophe Managers in coordinating daily call center operations by effectively managing multiple teams of claims evaluators.

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10. Bodily Injury Claims

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high Demand
Here's how Bodily Injury Claims is used in Insurance Adjuster jobs:
  • Investigated bodily injury claims from auto accidents to determine liability.
  • Initialized process for bodily injury claims.
  • Provided high level customer service to insureds, claimants, and attorneys to resolve bodily injury claims and negotiate settlements.
  • Negotiated settlements upwards of $3 million for wrongful death and bodily injury claims.
  • Estimate, Appraise, and Settle Auto and Bodily Injury claims.
  • Specialized in handling of auto bodily injury claims.
  • Pay out bodily injury claims and property damage.
  • Resolved Bodily Injury Claims with Attorneys.

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11. Property Damage

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high Demand
Here's how Property Damage is used in Insurance Adjuster jobs:
  • Assess property damage; obtain, review, and organize insurance information to decide processing/mitigation strategies for catastrophic events.
  • Completed catastrophic residential, commercial and farm property damage claims to completion in international and domestic locations.
  • Investigated and assessed damage to property and created or reviewed property damage estimates.
  • Established liability regarding injury & third party property damage after an accident.
  • Analyzed property damages to determine extent of liability.
  • Analyze property damage and negotiate final financial settlements.
  • Handled claims involving bodily injury and property damage.
  • Confirm coverage and determine liability of property damage.
  • Assessed auto property damage during catastrophic events.
  • Evaluated property damage and estimated repair cost
  • Inspected and photographed accident scenes and property damage in order to gather evidence for claims.
  • Investigate, inspect, analyze, & evaluate property damage claims.
  • Make fair and legal decisions on property damage.
  • Inspect property damage to determine extent of damages.
  • Adjust insurance claim of property damage.
  • Inspected, evaluated, documented and prepared repair estimates for Commercial/Residential property damage.
  • Determined,explained policy coverage and settled property damage interruption claims.
  • Settled and paid property damage claims based on said investigation and maintain all aspects of claim through file ownership.
  • Inspected property damage, completed estimates of damage, closed files in a timely manner.
  • investigate and assess property damage - using Xactimate 28 Investigate and assess autos - Mitchell Estimating Software

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12. State Farm

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high Demand
Here's how State Farm is used in Insurance Adjuster jobs:
  • Provided field-adjusting services to state farm policyholders.
  • Worked as a temporary claims adjuster in house for State Farm carrier handling all forms of P&C losses.
  • Worked total loss and catastrophic field work with State Farm.
  • Worked as an Independent Adjuster estimating losses for State Farm.
  • State Farm certified in both property and auto adjusting.
  • Attended additional training for State Farm call center certification.
  • Process Total Loss auto claims for State Farm.
  • Certified Auto Adjuster with State Farm
  • Hold multiple State Farm Certifications.
  • Licensed in MS, LA, NC, SC, MI -State Farm FIAC certified -Work independently
  • State Farm CCS claims processing 5/2011 - 7/2011 Jacksonville FL.
  • State Farm Central Zone CAT close down team.
  • Handled windstorm claims for State Farm as an independent insurance adjuster contracted through Worley.
  • Settled 1,000's of homeowner claims and received favorable ratings from State Farm.
  • Contracted for Nation Wide, American Families, and State Farm Insurance
  • State Farm Certified State Farm Authority of ten -thousand dollars.
  • Certified for State Farm Basic Estimatics and Wind & Hail.
  • State Farm Auto & Fire Independent Adjuster Certified (Renfroe).
  • State Farm State Farm CCSD Main Office, Supplements, Negotiations.
  • Certified through State of Texas Insurance Department State Farm Certified TWIA Certified FEMA Certified

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13. Policy Holders

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high Demand
Here's how Policy Holders is used in Insurance Adjuster jobs:
  • Provide strong customer service to policy holders, authorized representatives and contractors.
  • Provide policy holders with effective and responsive customer service.
  • Handled high volume of auto claims with policy holders, claimants, and auto repair shops, and lawyers.
  • Processed cash and credit payments rapidly and accurately to policy holders, body shops and rental companies.
  • Meet with policy holders that have submitted an insurance claim stating they have damage to their home.
  • Handled incoming calls telephone calls from policy holders and claimants reporting property damage and bodily injury claims.
  • Provided residential and commercial policy holders claim adjusting service for flood, wind, hail and fire.
  • Verify accident details through interviews with policy holders, claimants, witnesses, and other related parties.
  • Worked directly with claimants to review, process and deliver payments to policy holders.
  • Adjusted claims for Allstate and worked with policy holders during the claims process.
  • Document damage and make payments to policy holders for damages that have occurred.
  • Ensured prompt attention and service to policy holders with significant hurricane losses.
  • Called and scheduled appointments for inspections with Policy Holders and Public Adjusters.
  • Work as a public insurance adjuster, representing insured policy holders.
  • Worked with policy holders to explain and determine coverage for losses.
  • Assist policy holders and claimants with their property damage.
  • Assist policy holders with auto insurance claims.
  • Process new claims information, determine liability decisions for vehicular accidents, investigate and resolve coverage issues for policy holders.
  • Inspect and evaluate auto damage losses and write estimates onsite for policy holders.
  • provided customer service to USAA auto insurance policy holders.

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14. Property Accountability

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high Demand

15. Katrina

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average Demand
Here's how Katrina is used in Insurance Adjuster jobs:
  • Estimated additional living expense claims for victims of Hurricane Katrina.
  • Reviewed and adjusted settlements for catastrophes- such as Hurricane Katrina.
  • Promoted within 1st month to work on the Katrina Team as a result of top performance and timely completion of closings.
  • Worked on Hurricanes Charley, Francis, Jean and Katrina for State Farm.
  • Adjusted property claims throughout the state of Louisiana after Hurricane Katrina
  • Started adjusting insurance with hurricane's Katrina and Wilma.
  • Assigned Commercial Claims in South Florida from Hurricane Katrina.
  • Worked Hurricane Katrina (2006) and Hurricane Ike (2008).
  • Key Achievement: Played key role in recovery process following Hurricane Katrina to facilitate return to business and rebuilding efforts.

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16. Allstate

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average Demand
Here's how Allstate is used in Insurance Adjuster jobs:
  • Attained a B adjuster rating through the Allstate independent adjuster rating system by scoring high through providing a quality claims processes.
  • Achieved targeted performance goals in every aspect to manage costs and support Allstate's industry-leading operational standards.
  • Worked without supervision, guided by Allstate claim handling guidelines and state department of insurance.
  • Worked as a team leader for Allstate resolving automobile claims resulting from Hurricane Sandy.
  • Initiate first contact with insured after claim is made to Allstate.
  • Worked over one hundred claims for Allstate in two months.
  • Process checks for payments to clients for Allstate Insurance Company.
  • Processed and adjusted claims for our client Allstate insurance
  • Worked for Allstate as contract employee.
  • Certified by Allstate Insurance Company.
  • Handled claims for Allstate Insurance.
  • Presented with Allstate's Adjuster of the Year Award 2006 and 2008.
  • Evaluated bodily injury insurance claims on behalf of Allstate policyholders Negotiated settlements with claimants
  • Handled insurance Present claims for Allstate, Citizens of FL, Liberty Mutual, and State Farm.
  • Worked on special team project which included collecting $38+ million back for Allstate from subrogated claims.
  • Make correct payments through Nextgen, the Allstate Software used by adjusters.
  • Adjusted Allstate claims for Pilot ,during Hurricane Sandy

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17. Independent Insurance

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average Demand
Here's how Independent Insurance is used in Insurance Adjuster jobs:
  • Worked as an independent insurance adjuster under direction and guidelines of several insurance companies.
  • Worked for an independent insurance adjuster in assembling field notes, preparing initial reports and final reports.
  • Import all new claims assigned by Insurance companies and Independent Insurance Agents.
  • Served as an independent insurance adjuster for home & construction destruction claims.
  • Licensed in New York and other states as an independent insurance adjuster
  • Self-Employed as an Independent Insurance Adjuster doing Day-Work in MN.
  • Premier Adjusting Services, Inc. Oldsmar, FL Premier Adjusting Services, Inc. is an independent insurance adjusting company.

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18. Police Reports

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average Demand
Here's how Police Reports is used in Insurance Adjuster jobs:
  • Obtain recorded statements, police reports, estimates, contracts and utilizing information to accurately adjudicate & investigate claims.
  • Determined liability based on police reports, recorded statements from insured, other driver/other insurance company and witnesses.
  • Determined liability on automotive accidents by interviewing claimants and witnesses, reviewing police reports and logical analysis.
  • Handle estimates, set up rentals, obtain police reports, and issue checks for repairs of involved party's vehicles.
  • Keep complete records and organize all documents, police reports, appraisals, medical information and recorded statements.
  • Perform recorded statements, order police reports, and review claims history as part of the liability investigation.
  • Maintain follow up with all parties to ensure claim is resolved accordingly Obtain & interpret police reports.
  • Obtained police reports, and inspected property damage to determine extent of liability.
  • Reviewed police reports and physical property damage to determine the extent of liability.
  • Requested police reports, Injury reports and appraisals to determine claim amount.
  • Investigate police reports and manage recorded statements to determine fault ratings.
  • Researched state policies, policy exclusions, and police reports to determine extent of coverage and liability.

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19. Vehicle Damage

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average Demand
Here's how Vehicle Damage is used in Insurance Adjuster jobs:
  • Completed estimates of vehicle damage and negotiated repairs with vehicle repair facilities.
  • Inspect vehicle damage, negotiate repair costs, identify opportunities to recover funds for customers and company
  • Assess and write vehicle damage appraisals.
  • Mastered vehicle damage software: Mitchell and Auto source Exhibited thorough knowledge of multiple policies for various states.
  • Scoped and adjusted vehicle damage* Wrote estimates for repairs and settled claims

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20. Residential Properties

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average Demand
Here's how Residential Properties is used in Insurance Adjuster jobs:
  • Established monetary damages based on reconstruction of commercial and residential properties.
  • Estimate damages; per policy coverage..to residential properties- incurred by natural disasters on behalf of the homeowners insurance company.

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21. IKE

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average Demand
Here's how IKE is used in Insurance Adjuster jobs:
  • Total claims signed likely worth over $1 million, though value won't be known until the claims are concluded.
  • Initial insurance adjuster experience and training during Hurricane Ike 2008: processed 60 claims for State Farm.
  • Worked as adjuster assisting State Farm in assessing and settling claims related to hurricanes Gustav and Ike.
  • Completed claims for Hurricane Ike, multiple hail storms, wind storms and sump-pump claims.
  • Adjusted 12 claims for Liberty Mutual Insurance in Houston, TX after hurricane Ike.
  • Worked 2008 Hurricane Ike catastrophe claims in east Houston area for Farm Bureau.
  • Provide best in class service to members and claimants alike.
  • Arrived in Houston shortly after Hurricane Ike.
  • Excel I am very proficient in Excel and see it being a strength that I would like to build upon.
  • Handle multi-peril losses including wind, hail, flood, lighting strikes and fire.
  • Adjusted damage to property caused by Hurricane Ike in and around Houston, Tx.
  • Deployed to Lumberton, TX for Hurricane Ike Insurance Claims.
  • job description much like those noted above.
  • worked Hurricane Ike claims in Huston performing structural inspections and processing claims to completionI
  • Settled Hurricane Ike claims for T.W.I.A in Galveston and Houston area

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22. Workers Compensation

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Here's how Workers Compensation is used in Insurance Adjuster jobs:
  • Company representative for Pre-Hearing Conferences on Workers Compensation cases.
  • Experience in non-subscriber claims and Workers Compensation Claims
  • Process and manage workers compensation applications for TIBS, SIBS and IIBS; Maintain communication with legal status on various claims.
  • Assisted in negotiating settlement with claimant attorney's and judges at workers compensation court.
  • Initiate Workers compensation applications and benefits for TIBS, SIBS, and IIBS.
  • Project Management of permanent total workers compensation claims.
  • Handled surveillance on workers compensation claims

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23. Policy Coverage

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average Demand
Here's how Policy Coverage is used in Insurance Adjuster jobs:
  • Reviewed claims forms and conducted investigations to determine policy coverage.
  • Coordinate and complete policy coverage verification for claims.
  • Determine policy coverage within best practice guidelines.
  • Investigate claim damages, research prior loss history, review policy coverage and terms and determine approval or denial of claim.
  • Explain to insured the claim process, including policy coverage, endorsements and estimates pertaining to their particular loss.
  • Explain policy coverage related to loss - and guide customers through the claims process.
  • Draft statement of loss to summarize damages, payments and underlying policy coverage.
  • Analyze insurance policy coverage and determine the compensation according to the damage claimed.
  • Determined proper policy coverage and adhere to Fair Claims Practice Acts.
  • Investigate and interpret proper policy coverage(s).
  • Educated claimants on policy coverage and claim handling.
  • Analyzed policies for pertinent addendums to advise carriers on policy coverage.
  • Scheduled and met with insureds, determined policy coverages, estimated repair costs, and drafted settlement checks with complete autonomy.
  • Communicated with insureds over the phone and in person regarding scope of damages and policy coverage.
  • Research policy coverages, exclusions and, state statutes.

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24. Personal Property

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Here's how Personal Property is used in Insurance Adjuster jobs:
  • Represent homeowners and serve as liaison between clients and insurance companies for optimal personal property insurance claims management.
  • Handled personal property claims/adjusting requiring outside field inspections, including re-inspections.
  • Conduct content reviews determining impact to personal property.
  • Worked mediation, litigation, mold, condominium, personal property, additional living expense, supplement and regular business claims.
  • Reviewed Homeowner, Boat, Personal Property, and Liability claims submitted by State Farm Policyholders.
  • Take the necessary steps to investigate the loss of the dwelling and personal property.
  • Process claim payments for real and personal property claims up to $50,000.
  • Investigated claims against personal property loss and damage.
  • Write damage appraisals using Mitchell and MSB/Integra Claim software for automobiles and personal property estimates.
  • Provided dwelling and personal property restoration estimates using Xactimate 24, Simsol, and MSB/Integriclaim.

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25. Fraudulent Claims

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Here's how Fraudulent Claims is used in Insurance Adjuster jobs:
  • Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Investigated insurance losses while detecting for potentially fraudulent claims.
  • Identified potential fraudulent claims and reported them appropriately.
  • Recognize and identify potential fraudulent claims.
  • Uncovered dozens of instances of insurance fraud saving thousands of dollars in payouts of fraudulent claims.
  • Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
  • Analyze and review high risk and fraudulent claims.
  • Recognize and uncover fraudulent claims.
  • Identified and handled fraudulent claims.
  • Facilitated and identified potentially fraudulent claims by utilizing industry benchmarks along with professionally gained knowledge and experience.
  • Investigate fraudulent claims by conducting recorded interviews, background investigations, and examining financial data.

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26. Data Entry

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Here's how Data Entry is used in Insurance Adjuster jobs:
  • Required some filing, typing, data entry, Ten Key by touch as well as knowledge of the industry.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Managed administrative tasks including but not limited to data entry, handling customer complaints, account follow up and reminder calls.
  • Filed insurance claims over the phoneData entrySet up rental vehiclesAssisted in training new hires and on new policies

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27. Body Shops

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average Demand
Here's how Body Shops is used in Insurance Adjuster jobs:
  • Worked with Body shops, Restoration companies, building material suppliers and various attorneys while reviewing estimates and/or converting estimates.
  • Worked closely with outside auto appraisers, concierge shop, body shops, and agents.
  • Re-inspected vehicles at the body shops for additional damages wrote supplement checks when necessary.
  • Write estimates and negotiate with body shops and service centers on estimated damage.
  • Answer all in coming emails from adjusters and auto body shops daily.
  • Negotiate with body shops on estimated damage while using set guidelines.
  • Monitored Travelers employee rentals while vehicles were in body shops.
  • Communicate with body shops and wrote auto appraisals and estimates.
  • Review supplement requests with Body Shops & Contractors.
  • Negotiate repair times with body shops.

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28. Assess Damage

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Here's how Assess Damage is used in Insurance Adjuster jobs:
  • Collaborated with field and independent adjusters to assess damages.
  • Worked directly with appraisers in order to assess damages to ensure claims are properly handled.
  • Travel to location, Set appointments, Assess damage, and Make payments.
  • Investigate and assess damage to automobiles.
  • Meet with homeowner to assess damages.
  • Inspect damaged property to determine liability Assess damages Negotiate cost of repairs for the purpose of making an offer of settlement

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29. Claim Settlement

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Here's how Claim Settlement is used in Insurance Adjuster jobs:
  • Accomplished attorney negotiations involving auto and homeowner's liability in order to resolve complex problems and claim settlements.
  • Prepared estimates and statements for Insurance Companies and negotiated insurance claim settlements.
  • Performed negotiation on regular basis for claim settlements and assisted in litigation.
  • Investigated and assessed damage to property; negotiated claim settlements.
  • Negotiated claim settlements Prepared report of findings of investigation.
  • Investigated, negotiated claim settlements and prepared reports
  • Prepared estimates and negotiated claim settlements.
  • Participated in negotiations for claim settlement.
  • Recovered large claim settlements by representing insured against insurance carriers on all claim matters in negotiation, mediation, and arbitration.
  • Inspected reserves, coverage issues, inspections and new property damages: Ranked in top three in negotiated claim settlement.
  • Negotiated and conveyed claim settlements within authority limits and handled files in compliance with state regulations.
  • Confer claim settlement with claimants, public adjusters and contractors both in field and office environment.
  • Negotiated claim settlements within authority and conveyed with contractors and other parties.
  • Recommended claim settlements, or litigation when settlement cannot be negotiated.
  • Worked with customers to assure they were satisfied with a claim settlement.
  • Examined claim forms and managed investigation on claim settlement.
  • Investigate and settle large and complex property claims Calculate appropriate claim settlement value through systematic investigation and evaluation.
  • Negotiated claim settlements and recommended litigation when settlement could not be negotiated.
  • Negotiate claim settlements and recommend arbitration when settlement cannot be negotiated.
  • Claim investigation, write estimates, evaluate and negotiate claim settlements.

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30. Personal Injury Cases

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31. New Claims

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Here's how New Claims is used in Insurance Adjuster jobs:
  • Licensed adjuster - receiving new claims daily - investigate same, make appropriate liability decision and move to processor unit.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
  • Create new claims by creating open files and routing to appropriate adjuster.
  • Review new claims for determination of approval or denial.
  • Selected to mentor and train new Claims Adjusters.

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32. Questionable Claims

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Here's how Questionable Claims is used in Insurance Adjuster jobs:
  • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
  • Risk assessment and management, questionable claims, investigation and litigation experience.
  • Referred questionable claims to investigator.
  • Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
  • Investigated questionable claims, prepared investigation report of findings and paid claims.
  • Referred questionable claims to investigator and claims adjuster for investigation and settlement.

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33. Large Loss

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Here's how Large Loss is used in Insurance Adjuster jobs:
  • Settled claims for Hurricane Charlie, Frances and Jean including large loss and commercial
  • Settled claims for Hurricane Wilma including residential, large loss and commercial.
  • Prepared large loss reports, denial and /or reservation of rights letters.
  • Performed day claims and CAT claims as a large loss adjuster.
  • Settled wind, tornado and hail claims including large loss and commercial
  • Settle commercial claims in the Amarillo, Texas area including large loss
  • Experience with large losses involving multiple coverage's.
  • Handle large loss homeowner property claims to conclusion
  • State Farm Large Loss & Complex claims Unit.
  • Handle all types of automotive and property claims including: collision, comprehensive, large loss, subrogation and total loss.
  • Adjust large losses in excess of $800,000 in repairs.Trained new employees per company guidelines and Xactimate.

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34. Casualty Claims

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Here's how Casualty Claims is used in Insurance Adjuster jobs:
  • Conducted field investigation of property and casualty claims for various insurers and self-insureds.
  • Investigate and process bodily injury general casualty claims.
  • Adjusted assigned auto and casualty claims, handling all related exposures, including personal injury, bodily injury and property damage.
  • Resolved claims through investigating losses and negotiating settlements for property and casualty claims involving work both inside and outside the office.
  • Denied, settled and authorized payments to catastrophic property and casualty claims based on coverage, appraisal, and verifiable damage.
  • Process commercial property and casualty claims as assigned in the Dallas Fort Worth area.
  • Investigated, negotiated, and resolved property and casualty claims in multiple states.
  • Adjust property and casualty claims for both personal and commercial insurance.
  • Handled casualty claims (personal and commercial) for several insurance carriers
  • Licensed Adjuster for Property and Casualty Claims.
  • Investigated and settled property and casualty claims.

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35. Medical Bills

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Here's how Medical Bills is used in Insurance Adjuster jobs:
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  • Approve and authorize medical treatments, medical bills for payment, lost wage benefits, and negotiate settlements.
  • Collect and analyze a variety of information, including police reports, medical bills and other documents.
  • Insured prompt payments of medical bills and indemnity.
  • Reviewed medical bills for payment.
  • Pay medical bills to healthcare facilities.

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36. Repair Estimates

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Here's how Repair Estimates is used in Insurance Adjuster jobs:
  • Played a vital role in carefully analyzing vehicle damages and compiling repair estimates per insurance guidelines.
  • Create repair estimates for covered losses using approved estimating software.
  • Inspected homes and generated repair estimates for fire, water, mold and weather related claims.
  • Assessed storm damage to the insured's property and submitted repair estimates to the insurance company.
  • Trained adjusters in proper claims handling, repair estimates, roof inspections and policy interpretation.
  • Utilize CCC Pathways Program for all repair estimates.
  • Evaluate damages and complete repair estimates.
  • Negotiated repair estimates with body shop personnel employing cost savings practices without compromising vehicle integrity.
  • Prepared and reconcile damagerepair estimates.

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37. Simsol

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Here's how Simsol is used in Insurance Adjuster jobs:
  • Input information into Simsol program necessary for filing claims with the insurance companies.
  • Investigated the loss, input information into Simsol Claims Software.
  • Utilize Simsol software tool for generating estimate.
  • Inspected and wrote damage estimates using various computer estimating programs such as Xactimate, SimSol and MS/B.
  • Write an estimate for damages using Xactimate or Simsol for Insurance Adjusters.
  • Have processed claims using MSB IntegriClaim, Simsol, Symbility and Xactimate estimating software.

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38. Usaa

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Here's how Usaa is used in Insurance Adjuster jobs:
  • Offered other products that USAA offered such as homeowners and renters insurance.
  • Certified to adjust claims for USAA and TWA.
  • Help USAA members (military and family).
  • Selected Achievements Certified with Liberty Mutual, USAA, State Farm, All-State and American Family Insurance.
  • Adjusted claims for Hocheim, Citizen, TWIA, and USAA insurance companies.
  • Worked with USAA, Safeco, and Farmers.
  • Accepted inbound and outbound phones calls * Updated USAA client's auto insurance policies * Performed extensive and accurate data entry
  • State Farm, Allstate, American Family, Liberty Mutual, Farmers, USAA, Independent Insurance Underwriting Inspections Roofing Sales

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39. Nfip

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Here's how Nfip is used in Insurance Adjuster jobs:
  • Prepared Estimate and worked with insured to get repairs within NFIP Guidelines.
  • Review claims for errors per NFIP guide lines.
  • Worked for various companies for both catastrophe and daily claims including NFIP flood claims.
  • Attend Annual Recertification Conference, as well as FEMA and NFIP Conferences as needed.
  • Licensed Insurance Adjuster in Louisiana NFIP Certified in all 4 categories

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40. Medical Records

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Here's how Medical Records is used in Insurance Adjuster jobs:
  • Interpreted medical records and conduct injury research and investigation to ensure accurate correlation of claimed injuries to benefits afforded.
  • Reviewed medical records and made referrals to IME physicians and reviewed IME results for further file handling of injury claims.
  • Review medical records, contact or interview claimants, doctors, medical specialists, or employers to get additional information.
  • Interviewed or corresponded with claimant and witnesses, evaluated law enforcement and medical records, and inspected property damage.
  • Reviewed medical records and consulted with medical providers to determine injuries in relation to a motor vehicle loss.
  • Review of Medical Bills, Medical Records and Loss Wages.
  • Organize medical records in files, verify treatment dates.
  • Reviewed medical records and settle injury claims.
  • Analyze and summarize medical records.
  • Manage all aspects of bodily injury claims: order/review medical records, complete evaluations, negotiations, settlement and releases.

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41. Repair Facilities

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Here's how Repair Facilities is used in Insurance Adjuster jobs:
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Supervised and led 18 collision repair facilities in a successful direct repair program earning two back-to-back #1 annual performance evaluations.
  • Monitored and followed up with repair facilities to ensure correct repairs to damaged properties.
  • Managed claims and supplements at Direct repair facilities for both USAA and Farmers.
  • Stay in contact with various repair facilities via phone and email.
  • Obtain agreed prices for repairs with repair facilities.
  • Negotiate repair costs with repair facilities.

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42. High Volume

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Here's how High Volume is used in Insurance Adjuster jobs:
  • Maintain organized quality work in a fast paced, high volume environment, unsupervised and as part of a team.
  • Worked in a high volume call center environment as a Status Adjuster for the Liberty Mutual Catastrophe Claims Unit.
  • Worked as a contractor for State Farm in an intense, high volume environment handling catastrophe property claims.
  • Performed data entry for car rental bills; documented high volume of loss reports during Catastrophe season.
  • Worked in a high volume call center environment as a Desk Adjuster for Horace Mann Insurance.
  • Worked within the field and in high volume catastrophe claims call center providing excellent customer service.
  • Handle high volume of property claims, including commercial, residential, agricultural, and liability.
  • Reviewed high volume of medical reports and bills.
  • Inputted high volume of data with accuracy.
  • Adjust high volume catastrophic losses.
  • Managed electronic claims database to handle high volume of claims; set calendar, schedule and deadlines for claim processes.

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43. ECS

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Here's how ECS is used in Insurance Adjuster jobs:
  • Worked in Glass Claims using ECS, LYNX and Rumba computer programs to pair claims and to verify coverage.
  • State Farm certified for Auto & Fire Policies and proficient with ECS.
  • Ensured that driver logs were maintained and up-to-date per DOT specs.
  • Used ECS program; State Farm certified with alias.
  • Issued payments via ECS system.
  • Estimate to lift the structures to NFIP specs.
  • Manage multiple cases simultaneously, and document every step of activity for each claim on State Farm ECS system .

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44. Storm Damage

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Here's how Storm Damage is used in Insurance Adjuster jobs:
  • Interview, telephone, and correspond with claimants and witnesses to gather evidence of storm damages.
  • Assisted on hail storm damage claims in the Arlington, TX area.
  • Inspect residential and commercial properties for storm damages.
  • Prepared insurance claims due to storm damage.
  • Storm damage adjusting - OH hail, TN hail, VA hurricane.
  • Audit and adjust property claims involving fire/smoke damage, waterdamage, storm damage and various structural damage.
  • Travel USA To Inspect Homes After Loss * Evaluate and Appraise Storm Damage * Negotiate and Pay Losses On Site

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45. Rita

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Here's how Rita is used in Insurance Adjuster jobs:
  • Worked Hurricane Rita insurance claims in south Florida, used specific software such as and not limited to MSB and InterClaim.
  • Acted to support the primary insurance carrier in the investigation of insurance claims after hurricane Katrina and Rita.
  • Managed large volumes of insurance claims and requested payments for insurance claims for victim of Hurricane Rita.
  • Scoped damages, calculated estimates, and wrote claims for Texas home owners affected by Hurricane Rita.
  • Experienced in handling clients who are extremely stressed and who have bad or irritated manners.
  • Worked Hurricane Katrina, Rita, and Wilma for multiple insurance carriers
  • Damaged exteriors construction sales in Minnesota, Texas, and Mississippi, including hurricanes Katrina, Rita, and Ike.
  • Worked Shell Oil environmental claim in Florida and Hurricanes Rita and Ike in Louisiana and Texas for State Farm Insurance.
  • Structure and auto adjuster, during Hurricane Wilma, Rita, Katrina,Gustof and Ike.

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46. Hospital Records

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Here's how Hospital Records is used in Insurance Adjuster jobs:
  • Interview claimants and witnesses, consult police and obtain hospital records, and inspect property damage to determine extent of liability.
  • Evaluate damages to ascertain compensation amount and consult police and hospital records.
  • Consulted police and hospital records.
  • Handled and process auto and home insurance claims Consulted police and hospital records.

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47. Water Damage

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Here's how Water Damage is used in Insurance Adjuster jobs:
  • Adjust homeowners insurance claims due to losses such as fire, theft, water damage, hurricanes.
  • Worked for independent companies handling fire, wind, and water damage for Residential and Commercial Claims.
  • Inspect and settle property with hail, wind, and fire and water damage insurance claims.
  • Inspected property claims dealing with fire, water damage, wind damage, and other damages.
  • Inspect private residences for insurance claims from storm and water damage.
  • Adjusted over 200 different hail and water damaged automobiles.

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48. Providers

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Here's how Providers is used in Insurance Adjuster jobs:
  • Authorized changes in medical providers, medical management, rehabilitative services, vocational training, or other procedures or services.
  • Managed over 50 automobile accident files by verifying information and aggressively pursuing medical providers to ensure accuracy
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
  • Managed deductibles and provided wage assistance relating to financial payouts to claimants and medical providers.
  • Negotiated with repair service providers and customers to achieve mutually beneficial goals.
  • Assist with inquiries questions and concerns of customers, agents, medical providers, attorneys as well as co-workers.
  • Called providers and verified missing claim information such as ICD-9 and diagnosis codes in order to assure accurate reimbursement.
  • Negotiate bills with medical providers to help extend client benefits and lower claim payout amounts.
  • Issued benefits checks to claimants and checks to medical providers in payment of approved bills.
  • Communicated with claimants, medical providers, attorneys and insureds regarding claims.
  • Handle insured parties' questions and concerns* Communicate with medical providers concerning pre-authorization, billing and upcoming appointments.
  • Instituted thorough cross-checking of receivables against balances that halted a previous history of large dollars in underpayments and overpayments to providers.
  • Contacted providers and verified missing claiminformation such as ICD-9 and diagnosis codes in order to ensure accurate reimbursement.
  • Communicate Explanation of Reviews (EORs) to medical providers and insured.
  • Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Deal with attorneys, law enforcement personnel and healthcare providers on a regular basis.

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49. PIP

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Here's how PIP is used in Insurance Adjuster jobs:
  • Involved in all aspects of PIP CPT coding, diagnostic coding, and New Jersey Fee Scheduling.
  • Answer Phones and Client Questions Concerning Their Medical Payments or PIP coverages.

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50. Positive Outcomes

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Here's how Positive Outcomes is used in Insurance Adjuster jobs:
  • Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
  • Coordinated repairs and needs of insured which resulted in positive outcomes for customers.

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20 Most Common Skills For An Insurance Adjuster

Insurance Companies

15.2%

Total Loss Claims

11.6%

Liability Decisions

10.3%

Insurance Policies

8.4%

Auto Claims

7.8%

Customer Service

7.2%

Xactimate Software

6.7%

Public Adjusters

6.2%

Catastrophe

4.7%

Bodily Injury Claims

3.5%

Property Damage

3.5%

State Farm

3.5%

Policy Holders

1.9%

Property Accountability

1.8%

Katrina

1.5%

Allstate

1.4%

Independent Insurance

1.3%

Police Reports

1.2%

Vehicle Damage

1.1%

Residential Properties

1.1%
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Typical Skill-Sets Required For An Insurance Adjuster

Rank Skill
1 Insurance Companies 12.4%
2 Total Loss Claims 9.5%
3 Liability Decisions 8.4%
4 Insurance Policies 6.9%
5 Auto Claims 6.3%
6 Customer Service 5.9%
7 Xactimate Software 5.5%
8 Public Adjusters 5.1%
9 Catastrophe 3.8%
10 Bodily Injury Claims 2.9%
11 Property Damage 2.8%
12 State Farm 2.8%
13 Policy Holders 1.5%
14 Property Accountability 1.4%
15 Katrina 1.3%
16 Allstate 1.2%
17 Independent Insurance 1.1%
18 Police Reports 1.0%
19 Vehicle Damage 0.9%
20 Residential Properties 0.9%
21 IKE 0.9%
22 Workers Compensation 0.9%
23 Policy Coverage 0.8%
24 Personal Property 0.8%
25 Fraudulent Claims 0.8%
26 Data Entry 0.8%
27 Body Shops 0.8%
28 Assess Damage 0.7%
29 Claim Settlement 0.7%
30 Personal Injury Cases 0.7%
31 New Claims 0.6%
32 Questionable Claims 0.6%
33 Large Loss 0.6%
34 Casualty Claims 0.6%
35 Medical Bills 0.6%
36 Repair Estimates 0.6%
37 Simsol 0.6%
38 Usaa 0.6%
39 Nfip 0.5%
40 Medical Records 0.5%
41 Repair Facilities 0.5%
42 High Volume 0.5%
43 ECS 0.5%
44 Storm Damage 0.5%
45 Rita 0.5%
46 Hospital Records 0.5%
47 Water Damage 0.4%
48 Providers 0.4%
49 PIP 0.4%
50 Positive Outcomes 0.4%
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