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Insurance agents supervisor skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical insurance agents supervisor skills. We ranked the top skills for insurance agents supervisors based on the percentage of resumes they appeared on. For example, 12.1% of insurance agents supervisor resumes contained patients as a skill. Continue reading to find out what skills an insurance agents supervisor needs to be successful in the workplace.

15 insurance agents supervisor skills for your resume and career

1. Patients

Here's how insurance agents supervisors use patients:
  • Interacted with patients via face-to-face and telephone conversations regarding billing issues to resolve quickly and efficiently.
  • Interviewed patients for medical assistance eligibility.

2. Health Insurance

Here's how insurance agents supervisors use health insurance:
  • Developed and maintained working knowledge of property and casualty, life/health insurance products and services.
  • Review health insurance policies to identify and comply with veteran's insurance plan.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how insurance agents supervisors use customer service:
  • Facilitate team cooperation to achieve operational goals and maintain superior levels of customer service;.
  • Supervised a staff of seven, reconciled daily customer service/new accounts against computer printouts.

4. Insurance Coverage

Here's how insurance agents supervisors use insurance coverage:
  • Supervised 3 people, calculated escrow accounts and force placed insurance coverage.
  • Verified Insurance coverage/referrals and appropriate authorizations

5. Medicaid

Here's how insurance agents supervisors use medicaid:
  • Maintained manuals and monitored compliance with Medicare and Medicaid regulations and updated staff accordingly.
  • Perform and supervise all aspects of 3rd party medical billing including commercial insurance, Medicare, GA and TN Medicaid.

6. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how insurance agents supervisors use disciplinary actions:
  • Performed annual reviews for the Insurance Verification Team as well as disciplinary actions as needed for them.
  • Completed weekly payroll, disciplinary actions, and training for 12 employees.

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7. HIPAA

Here's how insurance agents supervisors use hipaa:
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Followed all HIPAA guidelines for handling personal identifiable information and protected health information.

8. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how insurance agents supervisors use patient accounts:
  • Research, identifying, and rectifying any special circumstances affecting resolution of the patient account.
  • Perform audits on patient accounts to ensure accuracy for billing and timely claim submissions.

9. Medical Claims

Here's how insurance agents supervisors use medical claims:
  • Researched and evaluated medical claims for proper reimbursement and working with major insurance payers to ensure maximum collections.
  • Referred medical claims for further investigation when more information is necessary or when claims are not medically reasonable.

10. Insurance Carriers

Here's how insurance agents supervisors use insurance carriers:
  • Coordinated change in benefit plans with insurance carriers for union manufacturing plants in accordance with bargaining agreements throughout the U.S.
  • Demonstrated communication skills in conveying identified trends and its effect on orders that were already in process to insurance carriers.

11. Insurance Claims

Here's how insurance agents supervisors use insurance claims:
  • Process insurance claims on damaged collateral.
  • Assisted patient's with questions or problems regarding their insurance claims or benefits.

12. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how insurance agents supervisors use cpt:
  • Advise staff of correct billing procedures (ICD-9, CPT, Modifiers).
  • Established radiological interventional CPT and ICD9 coding.

13. Departmental Policies

Here's how insurance agents supervisors use departmental policies:
  • Ensured all employees adhere to company and departmental policies.
  • Interviewed candidates for open positions and trained new employees on departmental policies and procedures.

14. Insurance Policies

Here's how insurance agents supervisors use insurance policies:
  • Coached and motivated staff to maintain high performance standards within insurance policies, audit requirements, and regulatory guidelines.
  • Work with the insurance team to track and maintain approximately 48,000 commercial insurance policies.

15. Performance Standards

A performance standard is an expected level of quality that must be met for a process, procedure, or goal to be considered successful or complete. They can be found across a variety of industries including everything from product testing to educational testing.

Here's how insurance agents supervisors use performance standards:
  • Developed and implemented performance standards and work management skills to improve quality and turnaround time.
  • Manage workload effectively to ensure department is meeting performance standards.
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List of insurance agents supervisor skills to add to your resume

Insurance agents supervisor skills

The most important skills for an insurance agents supervisor resume and required skills for an insurance agents supervisor to have include:

  • Patients
  • Health Insurance
  • Customer Service
  • Insurance Coverage
  • Medicaid
  • Disciplinary Actions
  • HIPAA
  • Patient Accounts
  • Medical Claims
  • Insurance Carriers
  • Insurance Claims
  • CPT
  • Departmental Policies
  • Insurance Policies
  • Performance Standards
  • Performance Evaluations
  • Medical Billing
  • Insurance Billing
  • Performance Reviews
  • FHA
  • IDX
  • Insurance Payments
  • Quality Standards
  • ICD-9
  • QA
  • Billing Issues
  • Customer Complaints
  • HR
  • Training Materials
  • Policy Changes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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