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Become An Insurance Collector

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Working As An Insurance Collector

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $42,220

    Average Salary

What Does An Insurance Collector Do At Community Health Systems

* Other duties may be assigned)
* Ensure accurate and complete account follow-up.
* Resolve claim processing issues in a timely manner, evaluating problem claims to the appropriate managerial personnel with the insurance carrier s organization to quickly resolve delinquent claims or contacting patient or third party payers in compliance with established policies and procedures.
* Review assigned claims working within the established productivity standards, for timely follow-up maintaining and updating all patient accounts to reflect current information.
* Assess each account for balance accuracy, payer plan and financial class accuracy, billing accuracy, denials, insurance requests, making any necessary adjustments, documenting appropriately and submits corrections or request for processing in a timely manner.
* Resolve claim processing issues on a timely basis by reviewing claim inventories, payments and adjustments and taking appropriate actions to ensure proper discounts and allowances have been completes as well as identifies account for secondary billing and processes of refers to appropriate personnel.
* Document all activity taken on an account in the patient account notes.
* Work any assigned correspondence related to assigned accounts.
* Perform other required duties in a timely, professional, and accurate manner

What Does An Insurance Collector Do At Aftermath Services

* Accounts Receivable
* Make regular contact to customers and clients on open receivables
* Manage individual accounts assigned, including timely, accurate, and complete notes
* Reconcile Portal account data to financials / general ledger (i.e. correct errors, create credit memos)
* Familiarity with current details of jobs signed off, pending, and scheduled through referencing the portal and frequent communication with Client Manager
* Attendance and participation in daily Client Manger/CSR/Ops Jumpstart Meeting
* Comfortable filing insurance claims and dealing with insurance companies/adjusters
* Confirm payment arrangements with customer before a job is completed along with good communication and follow-up

What Does An Insurance Collector Do At University of Rochester

* Reviews denied claims via Flowcast ETM and takes appropriate actions to correct.
* Researches why claim was denied, makes corrections and submits updated claim or appeal.
* Utilizes on line payer websites to obtain denial and eligibility information.
* Confers with Coding Staff and Charge Entry staff as needed to research denial.
* Is cognizant of service location to ensure accurate reporting of Place of Service and to professional vs global billing site billing.
* Utilizes organizational billing systems such as HBOC, McKesson Paragon, eRecord, Imagecast and Flowcast to complete review.
* Via Flowcast ETM, Reviews status of claims that have not been adjudicated by the insurance company to determine reason for lack of activity.
* Utilizes on line payer websites to obtain denial and eligibility information.
* Makes necessary corrections and resubmits claim.
* Reviews and resolves all correspondence and mail received in the office for their portion of the work assignment.
* This can include communications from insurance companies regarding denials, requests for medical records, appeal responses, audits, and other requests.
* Can also include correspondence from patients regarding their billings.
* Responds timely and accurately to all mail received.
* May include responding via telephone, fax or email.
* Completes A/R aging reports as assigned by Lead.
* Reviews aged accounts and completes actions necessary to resolve.
* Recommends account write-off when warranted.
* Maintains lists of accounts that have been placed with provider representatives for assistance and updates Lead as to their status.
* Remains cognizant of billing trends and communicates any identified problems to Lead and Manager.
* Completes Flowcast charge entry as needed.
* Accurately enters charges into Flowcast to create claims for billing.
* Reviews charge codes, modifiers and diagnosis for accuracy during entry and confers with Coding Team or Lead on any questions.
* Balances charge entry batches.
* Completes claim entry into payer website applications such as Epaces or Connex.
* Other duties as assigned

What Does An Insurance Collector Do At AMC

Contact and inform insurance companies about unpaid accounts Receive and post payment to customer's account Advise and follow-up with customers on unpaid accounts Keep records and status of customer's account

What Does An Insurance Collector Do At University of Rochester


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How To Become An Insurance Collector

Collectors usually must have a high school diploma. A few months of on-the-job training is common.


Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.


Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Insurance Collector jobs

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Insurance Collector Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Russian

  • Armenian

  • French

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Insurance Collector

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Insurance Collector Education

Insurance Collector

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Top Skills for An Insurance Collector


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Top Insurance Collector Skills

  1. Insurance Companies
  2. Medical Claims
  3. Medicaid
You can check out examples of real life uses of top skills on resumes here:
  • Collected payments from insurance companies.
  • Billed medical claims for Medicare, Medicaid, Commercial, and Work comp.
  • Close working relationships with attorneys, Insurance companies; All major insurance companies, Medicaid, Medicare, and Workers Compensation.
  • Provide excellent customer service in assisting homeowners understanding payments, tax research.
  • Submitted paper and electronic claims and followed up on insurance correspondence for all payers.

Top Insurance Collector Employers

Insurance Collector Videos

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