How To Become An Insurance Follow Up Representative: What It Is and Career Path

What is an insurance follow up representative and how to become one

Updated January 8, 2025

4 min read

For these people, their job is to resolve and research unpaid receivable unpaid insurance accounts. They also assist government health and commercial health insurance payers in making the process easier. They are also tasked with taking calls and helping patients initiate the billing process by gathering insurance information.

As a prospective Follow-Up Representative, there is a need to increase your Computer proficiency skills. This is because you will be working with some computer software a lot. Another skill you need is the ability to handle multiple databases; there is always a need to work on multiple customer files at once.

There are academic qualifications needed for this job; prospects should have at least a Bachelor's degree in Insurance, Business Administration, and it's equivalent. As for the salary structure, it depends on the size of the organization, the experience of the candidate, and the country in which you reside.

In the United States, an average Follow Up Representative earns between $30,244, $44,959, and $36,847 per annum. But it can be higher or lower depending on the factors we mentioned above. But note that these salaries can differ according to the sector you work in.

ScoreInsurance Follow Up RepresentativeUS Average

Salary

2.6

Avg. Salary $33,022

Avg. Salary $59,228

Stability level

6.8

Growth rate 6%

Growth rate 0.3%

Diversity

5.6

Race

American Indian and Alaska Native 0.15%

Asian 4.85%

Black or African American 9.21%

Hispanic or Latino 15.71%

Unknown 3.55%

White 66.54%

Gender

female 88.70%

male 11.30%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.8

Stress level is high

7.1 - high

Complexity level

8.9

Complexity level is advanced

7 - challenging

Work life balance

6.1

Work life balance is fair

6.4 - fair

Key steps to become an insurance follow up representative

Explore insurance follow up representative education requirements

Most common insurance follow up representative degrees

Associate

28.2 %

Bachelor's

25.4 %

High School Diploma

17.4 %

Start to develop specific insurance follow up representative skills

Skills	Percentages
Patients	16.59%
Customer Service	9.83%
Medical Billing	7.35%
Patient Accounts	6.69%
Phone Calls	6.04%

Complete relevant insurance follow up representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New insurance follow up representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an insurance follow up representative based on U.S. Bureau of Labor Statistics data and data from real insurance follow up representative resumes.

Research insurance follow up representative duties and responsibilities

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.

Prepare your insurance follow up representative resume

When your background is strong enough, you can start writing your insurance follow up representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an insurance follow up representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable insurance follow up representative resume templates

Build a professional insurance follow up representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your insurance follow up representative resume.

Apply for insurance follow up representative jobs

Now it's time to start searching for an insurance follow up representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do insurance follow up representatives rate their job?

5/5

Based on 1 ratings

5 stars

4 stars

3 stars

2 stars

1 star

Insurance follow up representative reviews

A zippia user wrote a review on Feb 2024

Cons

Pay is too low especially in my country. And as we are a small firm, so career progression is super narrow. And regardless of how long i work there, pay will still be low.

5.0

A zippia user wrote a review on May 2019

Pros

I like to work with the Claim Submission, Followup on the claim process, work on the denials of the claims by the insurance companies, submit the corrected claims for reprocessing for the prompt payment on the claims by the insurance companies, post the payment received from the insurance companies and maintain an accurate patient's account, communicate with the patients about their accounts for their balance and post the payment received into their account, answer to all the queries from the patients and insurance rep and work with appeals for the claims denied by the insurance companies.