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Become An Insurance Follow Up Representative

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Working As An Insurance Follow Up Representative

  • Interacting With Computers
  • Evaluating Information to Determine Compliance with Standards
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $34,430

    Average Salary

What Does An Insurance Follow Up Representative Do At Catholic Health Initiatives

* Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system to ensure appropriate reimbursement is received for all FMG providers.
* Identifies potential trends in denials/reimbursement by payer or by type, denial reason, or coding issue and reports to supervisory staff for appropriate escalation.
* Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records.
* Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function.
* Establishes and maintains professional and effective relationships with peers and other stakeholders.
* Additional Responsibilities:
* Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence

What Does An Insurance Follow Up Representative Do At Arcbest

* Handling all inbound calls
* Making outbound calls to get updates on open events
* Keeping customers updated on the event and following instructions per their requirements
* Entering data information immediately while on the call
* Making supervisor on duty aware of any delays with the vendors estimated time of arrival or problems with repairs
* Working with coordinators who dispatch calls when problems arise
* Working on the open call list to get updates on events
* Other duties as assigned by your immediate supervisor or other management
* Corporate benefits package and competitive pay available

What Does An Insurance Follow Up Representative Do At CBE Companies

* Collect insurance money
* Correcting and resubmitting claims to third party payers either electronically or by paper
* Resolve coding issues
* Follow up on claim status
* Resolve claim issues
* Resolve NPI issues
* Performs various collection actions including contacting patients by phone, Maintains strictest confidentiality, adheres to all HIPAA guidelines and regulations
* File appeals with third-party payers
* Review claim charges and data for billing accuracy

What Does An Insurance Follow Up Representative Do At Alorica

* o Follow-up with insurance companies on billed claims regarding claim status and resolution of payments in a timely manner.
* o Thoroughly review all notes in patient accounts for potential insurance benefit eligibility.
* o Access client systems to determine insurance eligibility and filing status in order to prepare claims for billing.
* o Request necessary documents from client to perform insurance billing.
* o Responsible for accurately tracking payments and payment verifications.
* o Contact patients when additional information is required to complete billing.
* o Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
* o Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to Management.
* o Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
* o Knowledge, understanding, and compliance with company policies and procedures.
* o Provide feedback to management concerning possible problems or areas of improvement.
* o Make recommendations to implement improved processes.
* o Perform other duties as assigned by management.
* Every day, we aim to live up to our mission of creating insanely great customer experiences.
* But as Alorica employees, giving back matters just as much – that’s why we’re so proud of
* Making Lives Better with Alorica*, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
* Simply put, we want to make lives better…one interaction at a time.
* And to do that, we need the very best people to join us.
* But please, allow us to entice you further! As an Alorica employee, you may receive:
* Paid training
* Flexible training schedules
* Medical and dental benefits
* Paid time off
* Paid holiday
* Retirement planning options (401(k))
* Employee discounts through client programs
* Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, collections, training, and tech support, to management, recruiting and more.
* Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.
* So what do you say? Ready to take the next step

What Does An Insurance Follow Up Representative Do At Tenet Healthcare

* RESPONSIBILITIES** _include the following.
* Other duties may be assigned._
* Responsible for all aspects of follow up and collections, including making telephone calls, accessing payer websites.
* Identify issues or trending and provide suggestions for resolution.
* Accurately and thoroughly documents the pertinent collection activity performed.
* Review the account information and necessary system applications to determine the next appropriate work activity.
* Verify claims adjudication utilizing appropriate resources and applications.
* Initiate telephone or letter contact to patients to obtain additional information as needed.
* Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers.
* Edit claims to meet and satisfy billing compliance guidelines for electronic submission.
* Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory.
* Participate and attend meetings, training seminars and in-services to develop job knowledge.
* Participate in the monthly, quarterly and annual performance evaluation process with their Supervisor.
* Respond timely to emails and telephone messages as appropriate.
* Communicate issues to management, including payer, system or escalated account issues.

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How To Become An Insurance Follow Up Representative

A high school diploma or equivalent is typically required for most financial clerk jobs. These workers usually learn their duties through on-the-job training.


Financial clerks typically need a high school diploma or equivalent to enter the occupation. Employers of brokerage clerks may prefer candidates who have taken some college courses in business or economics and, in some cases, require a 2- or 4-year college degree.


Most financial clerks learn how to do their job duties through on-the-job training. Some formal technical training also may be necessary; for example, gaming cage workers may need training in specific gaming regulations and procedures.


Financial clerks can advance to related occupations in finance. For example, a loan interviewer or clerk can become a loan officer, and a brokerage clerk can become a securities, commodities, or financial services sales agent, after obtaining the required education and license.

Important Qualities

Communication skills. Financial clerks should have good communication skills so that they can explain policies and procedures to colleagues and customers.

Math skills. The job duties of financial clerks, including calculating charges and checking credit scores, require basic math skills.

Organizational skills. Strong organizational skills are important for financial clerks because they must be able to find files quickly and efficiently.

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Insurance Follow Up Representative jobs

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Insurance Follow Up Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Italian

  • Vietnamese

  • French

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Insurance Follow Up Representative

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Insurance Follow Up Representative Education

Insurance Follow Up Representative

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Top Skills for An Insurance Follow Up Representative


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Top Insurance Follow Up Representative Skills

  1. Insurance Companies
  2. Insurance Follow-Up
  3. Medical Claims
You can check out examples of real life uses of top skills on resumes here:
  • Search through reports and contact insurance companies for payments.
  • Process Appeals on aged insurance claims/denials; oversee the daily functions of other insurance follow-up reps.
  • Adjudicated medical claims with insurance databases and documented accounts to resolve plan description coverage issues.
  • Perform follow-up duties on patient accounts.
  • Contacted various insurance companies, including Medicare and Medicaid regarding patient eligibility, claim status, and claim reprocessing.

Top Insurance Follow Up Representative Employers

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Insurance Follow Up Representative Videos

Phone Sales Training Live Sales Calls with Grant Cardone

USAA Banking and Insurance Sales and Service Call Center Careers

OrGano Gold Training w/ Brett Shoemaker How to Follow Up After an OG Opportunity Conference Call""