Insurance representative vs office representative

The differences between insurance representatives and office representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance representative has an average salary of $35,958, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for an insurance representative include customer service, patients and health insurance. The most important skills for an office representative are patients, customer service, and phone calls.

Insurance representative vs office representative overview

	Insurance Representative	Office Representative
Yearly salary	$35,958	$32,535
Hourly rate	$17.29	$15.64
Growth rate	6%	-5%
Number of jobs	87,843	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 47%
Average age	46	47
Years of experience	-	2

What does an insurance representative do?

An insurance representative serves as a client's point of contact in insurance companies. Their responsibilities include researching client opportunities, reaching out to potential clients to offer products and services, discussing terms and policies, providing detailed advice, and assisting in every procedure, ensuring convenience and client satisfaction. Aside from securing sales, an insurance representative may also process applications and claims while adhering to the company's policies and regulations. Furthermore, they may also perform clerical tasks such as handling calls and correspondence, arranging appointments, and maintaining records of all transactions.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Insurance representative vs office representative salary

Insurance representatives and office representatives have different pay scales, as shown below.

	Insurance Representative	Office Representative
Average salary	$35,958	$32,535
Salary range	Between $29,000 And $44,000	Between $23,000 And $45,000
Highest paying City	Lacey, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Santander Bank	Citi
Best paying industry	Finance	Agriculture

Differences between insurance representative and office representative education

There are a few differences between an insurance representative and an office representative in terms of educational background:

	Insurance Representative	Office Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	University of Pennsylvania	Western Carolina University

Insurance representative vs office representative demographics

Here are the differences between insurance representatives' and office representatives' demographics:

	Insurance Representative	Office Representative
Average age	46	47
Gender ratio	Male, 29.8% Female, 70.2%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.1% Asian, 4.9% White, 65.9% American Indian and Alaska Native, 0.1%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	6%

Differences between insurance representative and office representative duties and responsibilities

Insurance representative example responsibilities.

Cold-Cal to generate leads for individual life and disability insurance and annuities.
Confer with AAA members to discuss options and plans for the insurance needs of family and services provide.
Promote AAA insurance to current, former, and potentially new customers by providing quality and accurate product knowledge.
Assist field agents with Medicare applications, review Medicaid state system regarding eligibility.
Review medical web sites and Medicare inquiry system to determine eligibility for Medicaid and other insurance policies.
Facilitate communications between doctors, hospitals, third party insurance companies and patients to obtain and verify patient billing information.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Insurance representative vs office representative skills

Common insurance representative skills

Customer Service, 18%
Patients, 16%
Health Insurance, 6%
Medicaid, 4%
Insurance Coverage, 4%
Data Entry, 4%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Insurance Representative
Insurance Representative vs Office Representative

Updated January 8, 2025

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