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Working As an Insurance Service Representative

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Performing for or Working Directly with the Public
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $33,000

    Average Salary

What Does An Insurance Service Representative Do

Insurance sales agents contact potential customers and sell one or more types of insurance. Insurance sales agents explain various insurance policies and help clients choose plans that suit them.

Duties

Insurance sales agents typically do the following:

  • Call potential clients in order to expand their own customer base
  • Interview prospective clients to get information about their financial resources and discuss existing coverage
  • Explain the features of various policies
  • Analyze clients’ current insurance policies and suggest additions or other changes
  • Customize insurance programs to suit individual clients
  • Handle policy renewals
  • Maintain electronic and paper records

Insurance sales agents commonly sell one or more types of insurance, such as property and casualty, life, health, and long-term care insurance.

Property and casualty insurance agents sell policies that protect people and businesses from financial loss resulting from automobile accidents, fire, theft, and other events that can damage property. For businesses, property and casualty insurance also covers workers’ compensation claims, product liability claims, or medical malpractice claims.

Life insurance agents specialize in selling policies that pay beneficiaries when a policyholder dies. Life insurance agents also sell annuities that promise a retirement income.

Health and long-term care insurance agents sell policies that cover the costs of medical care and assisted-living services in old age. They also may sell dental insurance and short-term and long-term disability insurance.

Agents may specialize in any one of these products or function as generalists providing multiple products.

An increasing number of insurance sales agents offer their clients—especially those approaching retirement—comprehensive financial-planning services. Such services include retirement planning, estate planning, and help in setting up pension plans for businesses. In addition to offering insurance, these agents may become licensed to sell mutual funds, variable annuities, and other securities. This practice is most common with life insurance agents who already sell annuities, but many property and casualty agents also sell financial products. For more information on agents who sell financial products, see the profile on securities, commodities, and financial services sales agents.

Many agents spend a lot of time marketing their services and creating their own base of clients. They do this in a variety of ways, including making “cold” sales calls to people who are not current clients.

Potential clients often use comparison shopping tools online to learn about different policies and obtain information from insurance companies. Clients can either purchase a policy directly from the website or contact the company to speak with a sales agent.

Insurance agents also find new clients through referrals by current clients. Keeping clients happy so that they recommend the agent to others is a key to success for insurance sales agents.

Insurance agents may work for a single insurance company or an insurance brokerage.

Captive agents are insurance sales agents who work exclusively for one insurance company. They can only sell policies provided by the company that employs them.

Independent insurance agents work for insurance brokerages, selling the policies of several companies. They match insurance policies for their clients with the company that offers the best rate and coverage.

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How To Become An Insurance Service Representative

Although most employers require agents to have a high school diploma, many agents have a bachelor’s degree. Agents must be licensed in the states where they work.

Education

A high school diploma is the typical requirement for insurance sales agents, although a bachelor’s degree can improve one’s job prospects. Public-speaking classes can be useful in improving sales techniques, and often agents will have taken courses in business, finance, or economics. Business knowledge is also helpful for sales agents hoping to advance to a managerial position.

Training

Insurance sales agents learn many of their job duties on the job from other agents. Many employers have new agents shadow an experienced agent. This practice allows the new agent to learn how to conduct the company’s business and to understand how the agency interacts with clients.

Employers also are increasingly placing greater emphasis on continuing professional education as the variety of financial products sold by insurance sales agents grows. Changes in tax laws, government benefits programs, and other state and federal regulations can affect the insurance needs of clients and the way in which agents conduct business. Agents can enhance their selling skills and broaden their knowledge of insurance and other financial services by taking courses at colleges and universities or by attending conferences and seminars sponsored by insurance organizations.

Licenses, Certifications, and Registrations

Insurance sales agents must have a license in the states where they work. Separate licenses are required for agents to sell life and health insurance and property and casualty insurance. In most states, licenses are issued only to applicants who complete specified courses and who pass state exams covering insurance fundamentals and state insurance laws. Most state licensing authorities also require agents to take continuing education courses focusing on insurance laws, consumer protection, ethics, and the technical details of various insurance policies.

As the demand for financial-planning services increases, many agents also choose to get licensed and certified to sell securities and other financial products. Licensing and certification requires substantial study time to pass an additional exam—either the Series 6 or Series 7 licensing exam, both of which are administered by the Financial Industry Regulatory Authority (FINRA). The Series 6 exam is for agents who want to sell only mutual funds and variable annuities. The Series 7 exam is the main FINRA series license, which qualifies agents as general securities sales representatives.

A number of organizations offer certifications that show an agent’s expertise in insurance specialties. These certifications are not required for employment, but they can give job candidates an advantage over other applicants. Certifications also can be a source of continuing education credit. For details on specific designations, contact The Institutes and The American College of Financial Services.

Important Qualities

Analytical skills. Insurance sales agents must evaluate the characteristics of each client to determine the appropriate insurance policy.

Communication skills. Insurance sales agents must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

Initiative. Insurance sales agents need to actively seek out new customers to maintain a flow of commissions.

Self-confidence. Insurance sales agents should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

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Insurance Service Representative Career Paths

Insurance Service Representative
Service Representative Account Executive
Account Manager
5 Yearsyrs
Service Representative Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Underwriter Account Manager Operations Manager
Branch Manager
6 Yearsyrs
Underwriter Account Manager
Sales Account Manager
6 Yearsyrs
Underwriter Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Sales Agent Sales Consultant Sales Specialist
Territory Manager
7 Yearsyrs
Sales Agent Sales Consultant Territory Sales Representative
Territory Sales Manager
7 Yearsyrs
Sales Agent Sales Consultant Executive Assistant
Office Manager Of Human Resources
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Patient Service Representative Team Leader Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Patient Service Representative Team Leader Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Customer Account Executive Store Manager Branch Manager
Relationship Manager
6 Yearsyrs
Customer Account Executive Store Manager Operations Manager
Client Services Manager
7 Yearsyrs
Customer Account Executive Customer Service Manager
Call Center Manager
6 Yearsyrs
Claims Representative Benefit Specialist Client Services Manager
Client Manager
6 Yearsyrs
Claims Representative Credit Analyst Commercial Underwriter
Commercial Account Manager
8 Yearsyrs
Claims Representative Field Specialist Energy Consultant
Lead Generator
5 Yearsyrs
Billing Specialist Accountant Accountant And Office Manager
Commercial Lines Account Manager
9 Yearsyrs
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Average Length of Employment
Insurance Broker 3.6 years
Insurance Agent 2.7 years
Representative 2.2 years
Insurance Adviser 2.1 years
Insurance Producer 2.1 years
Top Careers Before Insurance Service Representative
Cashier 11.4%
Internship 2.8%
Teller 2.6%
Supervisor 2.2%
Server 2.1%
Top Careers After Insurance Service Representative
Cashier 4.3%

Do you work as an Insurance Service Representative?

Average Yearly Salary
$33,000
Show Salaries
$29,000
Min 10%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$37,000
Max 90%
Best Paying Company
Swedish Medical Center
Highest Paying City
Worcester, MA
Highest Paying State
New York
Avg Experience Level
2.9 years
How much does an Insurance Service Representative make at top companies?
The national average salary for an Insurance Service Representative in the United States is $33,306 per year or $16 per hour. Those in the bottom 10 percent make under $29,000 a year, and the top 10 percent make over $37,000.

Top Skills for An Insurance Service Representative

  1. Customer Service
  2. Policy Coverage
  3. Auto Insurance
You can check out examples of real life uses of top skills on resumes here:
  • Key > Attained numerous awards in recognition for exceptional customer service and product knowledge; regularly received referrals from satisfied customers.
  • Processed 40 - 60 agent calls per day for new and existing policy coverage issues and policy change requests.
  • Provided accurate and current auto insurance information as well as customer service in a professional, friendly, and caring manner.
  • Handle inbound calls from customers, Insurance companies, Impound lots, Attorneys and other Finance companies.
  • Answer 60-80 incoming phone calls to service existing Auto, Home and Recreational Vehicle policies.

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Average Salary:

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Top 10 Best States for Insurance Service Representatives

  1. Maine
  2. Idaho
  3. Rhode Island
  4. Illinois
  5. Wyoming
  6. Arizona
  7. West Virginia
  8. New York
  9. Florida
  10. Iowa
  • (441 jobs)
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  • (185 jobs)
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  • (427 jobs)
  • (2,078 jobs)
  • (4,417 jobs)
  • (599 jobs)

Insurance Service Representative Demographics

Gender

Female

67.5%

Male

22.3%

Unknown

10.2%
Ethnicity

White

60.5%

Hispanic or Latino

19.0%

Black or African American

10.3%

Asian

6.7%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

71.7%

Portuguese

4.3%

Carrier

4.3%

Chinese

2.2%

Vietnamese

2.2%

German

2.2%

Georgian

2.2%

French

2.2%

Urdu

2.2%

Hindi

2.2%

Cantonese

2.2%

Dakota

2.2%
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Insurance Service Representative Education

Schools

University of Phoenix

18.8%

Kaplan University

6.8%

Cuyahoga Community College

6.0%

University of Houston

6.0%

Liberty University

6.0%

Adirondack Community College

6.0%

Eastern Washington University

5.3%

Metropolitan Community College

4.5%

Tarleton State University

4.5%

University of Tennessee - Knoxville

3.8%

El Paso Community College

3.8%

Grambling State University

3.8%

University of Texas at Arlington

3.8%

Mesa Community College - Boswell

3.0%

Argosy University-Phoenix

3.0%

Pellissippi State Community College

3.0%

Glendale Community College

3.0%

University of Texas at San Antonio

3.0%

Community College of Beaver County

3.0%

Arizona State University

3.0%
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Majors

Business

34.1%

General Studies

5.9%

Psychology

5.9%

Criminal Justice

5.7%

Accounting

5.7%

Insurance

4.7%

Health Care Administration

4.5%

Nursing

3.5%

Management

3.3%

Communication

3.3%

Medical Assisting Services

3.3%

Human Resources Management

3.1%

Computer Information Systems

2.5%

English

2.4%

Marketing

2.2%

Computer Science

2.0%

Education

2.0%

Legal Support Services

2.0%

Liberal Arts

2.0%

Information Technology

2.0%
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Degrees

Bachelors

35.9%

Other

30.0%

Associate

18.1%

Masters

6.7%

Certificate

5.3%

License

1.7%

Diploma

1.5%

Doctorate

0.8%
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