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Become An Insurance Verification Representative

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Working As An Insurance Verification Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $29,000

    Average Salary

What Does An Insurance Verification Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become An Insurance Verification Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Insurance Verification Representative Career Paths

Insurance Verification Representative
Account Representative Account Executive Office Manager
Practice Manager
9 Yearsyrs
Account Representative Medical Coder Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Account Representative Consultant Office Manager
Business Office Manager
7 Yearsyrs
Patient Service Representative Patient Care Coordinator Case Manager
Director Of Social Services
6 Yearsyrs
Patient Service Representative Patient Care Coordinator Registered Nurse Case Manager
Clinical Manager
8 Yearsyrs
Patient Service Representative Team Leader Case Manager
Patient Care Manager
5 Yearsyrs
Billing Specialist Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Billing Specialist Team Leader Director
Administrative Director
8 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accounts Receivable Supervisor
Accounts Receivable Manager
6 Yearsyrs
Representative Consultant Case Manager
Director Of Admissions
7 Yearsyrs
Representative Analyst Medical Coder
Billing Supervisor
6 Yearsyrs
Representative Claims Representative
Senior Representative
5 Yearsyrs
Certified Nursing Assistant Service Assistant Service Supervisor
Patient Services Manager
7 Yearsyrs
Certified Nursing Assistant Registered Nurse Supervisor Nursing Director
Patient Relations Director
10 Yearsyrs
Certified Nursing Assistant PRN Medical Coder
Billing Office Manager
6 Yearsyrs
Insurance Verification Specialist Patient Care Coordinator Front Office Manager
Revenue Manager
8 Yearsyrs
Insurance Verification Specialist Reimbursement Specialist Billing Supervisor
Patient Account Manager
7 Yearsyrs
Insurance Verification Specialist Accounts Receivable Specialist Office Supervisor
Supervisor, Patient Access
6 Yearsyrs
Front Desk Coordinator Treatment Coordinator Lead Dental Assistant
Dental Office Manager
5 Yearsyrs
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Do you work as an Insurance Verification Representative?

Help others decide if this is a good career for them

Average Length of Employment
Insurance Biller 3.3 years
Patient Registrar 2.8 years
Insurance Verifier 2.3 years
Top Careers Before Insurance Verification Representative
Cashier 7.9%
Internship 2.3%
Top Careers After Insurance Verification Representative
Cashier 7.3%
Specialist 2.3%

Do you work as an Insurance Verification Representative?

Average Yearly Salary
$29,000
Show Salaries
$22,000
Min 10%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$38,000
Max 90%
Best Paying Company
CCS Medical
Highest Paying City
Buffalo Grove, IL
Highest Paying State
District of Columbia
Avg Experience Level
2.0 years
How much does an Insurance Verification Representative make at top companies?
The national average salary for an Insurance Verification Representative in the United States is $29,842 per year or $14 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $39,000.

How Would You Rate The Salary Of an Insurance Verification Representative?

Have you worked as an Insurance Verification Representative? Help other job seekers by rating your experience as an Insurance Verification Representative.

Top Skills for An Insurance Verification Representative

  1. Insurance Companies
  2. Customer Service
  3. Medicaid
You can check out examples of real life uses of top skills on resumes here:
  • Perform prior authorizations as required by collaborating with physician offices and insurance companies.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Verified Medicare, Medicaid, other government agencies and private insurance for new patients to determine their individualized eligibility and benefits.
  • Maintained Productivity of Data Entry processing over 300 insurance applications daily.
  • Obtain and recorded accurate and complete information about patients as necessary, including patient demographics and insurance information.

Rank:

Average Salary:

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Top 10 Best States for Insurance Verification Representatives

  1. Wisconsin
  2. North Dakota
  3. Minnesota
  4. Iowa
  5. Indiana
  6. Nebraska
  7. Pennsylvania
  8. Montana
  9. New Hampshire
  10. Michigan
  • (295 jobs)
  • (53 jobs)
  • (282 jobs)
  • (144 jobs)
  • (268 jobs)
  • (80 jobs)
  • (599 jobs)
  • (53 jobs)
  • (112 jobs)
  • (348 jobs)

Insurance Verification Representative Demographics

Gender

Female

71.0%

Unknown

16.1%

Male

12.8%
Ethnicity

White

59.9%

Hispanic or Latino

18.6%

Black or African American

12.8%

Asian

6.0%

Unknown

2.7%
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Foreign Languages Spoken

Spanish

71.7%

French

10.9%

Carrier

4.3%

Portuguese

2.2%

Khmer

2.2%

Vietnamese

2.2%

German

2.2%

Romanian

2.2%

Russian

2.2%
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Insurance Verification Representative Education

Schools

University of Phoenix

29.7%

Florida State College at Jacksonville

6.6%

Tyler Junior College

4.9%

Ashford University

4.9%

Middle Tennessee State University

4.9%

Miami Dade College

4.4%

Texas Southern University

4.4%

Tennessee State University

3.8%

University of Memphis

3.8%

Remington College

3.8%

The Academy

3.3%

Liberty University

3.3%

Mountain View College

2.7%

Houston Community College

2.7%

University of Central Florida

2.7%

University of Houston

2.7%

Midlands Technical College

2.7%

Southern New Hampshire University

2.7%

Ashworth College

2.7%

Kaplan University

2.7%
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Majors

Health Care Administration

23.0%

Business

20.6%

Medical Assisting Services

8.9%

Nursing

5.0%

Psychology

5.0%

General Studies

4.4%

Insurance

3.6%

Accounting

3.6%

Management

3.2%

Criminal Justice

2.6%

Computer Information Systems

2.6%

Biology

2.4%

Liberal Arts

2.2%

Nursing Assistants

2.1%

Public Health

1.9%

Computer Science

1.9%

Human Services

1.9%

Human Resources Management

1.8%

Education

1.7%

Medical Technician

1.7%
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Degrees

Other

36.8%

Bachelors

25.0%

Associate

18.1%

Certificate

9.1%

Diploma

6.0%

Masters

4.4%

License

0.4%

Doctorate

0.2%
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