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Become An Intake Clerk

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Working As An Intake Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does An Intake Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become An Intake Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Intake Clerk Career Paths

Intake Clerk
Clerk Teacher Consultant
Operations Manager
7 Yearsyrs
Clerk Teacher Administrator
Office Manager
5 Yearsyrs
Clerk Technician Team Leader
General Manager
6 Yearsyrs
Legal Assistant Legal Secretary Office Manager
Account Manager
5 Yearsyrs
Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Legal Assistant Executive Assistant Office Manager
Business Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Registered Nurse Supervisor Case Manager
Director Of Social Services
6 Yearsyrs
Substitute Teacher Consultant Owner
Co-Owner
6 Yearsyrs
Substitute Teacher Consultant Assistant Manager
Assistant General Manager
5 Yearsyrs
Substitute Teacher Account Executive General Manager
Chief Executive Officer
8 Yearsyrs
Paralegal Executive Assistant Operations Manager
Site Manager
7 Yearsyrs
Paralegal Attorney Owner
Business Owner
6 Yearsyrs
Paralegal Administrator Case Manager
Patient Care Manager
5 Yearsyrs
Medical Records Clerk Specialist Administrator
Business Office Manager
7 Yearsyrs
Medical Records Clerk Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Medical Records Clerk Analyst Case Manager
Clinical Director
9 Yearsyrs
Assistant Account Executive Customer Service Manager
Administrative Manager
6 Yearsyrs
Assistant Human Resources Assistant Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
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Do you work as an Intake Clerk?

Intake Clerk Demographics

Gender

Female

72.8%

Male

14.2%

Unknown

12.9%
Ethnicity

White

58.3%

Hispanic or Latino

20.5%

Black or African American

11.8%

Asian

6.0%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

84.0%

Vietnamese

4.0%

German

2.0%

Hebrew

2.0%

French

2.0%

Carrier

2.0%

Arabic

2.0%

Navajo

2.0%
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Intake Clerk Education

Schools

University of Phoenix

23.1%

Ashford University

6.8%

Houston Community College

5.4%

Miami Dade College

5.4%

University of Houston

5.4%

The Academy

4.8%

Monroe College

4.1%

University of Central Florida

4.1%

Everest Institute

3.4%

University of Maryland - University College

3.4%

Florida State College at Jacksonville

3.4%

University of Houston - Downtown

3.4%

Metropolitan Community College

3.4%

Alabama State University

3.4%

Mercer University

3.4%

Southwest Tennessee Community College

3.4%

Southern New Hampshire University

3.4%

Strayer University

3.4%

Kaplan University

3.4%

Grand Canyon University

3.4%
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Majors

Business

23.8%

Health Care Administration

11.0%

Criminal Justice

8.8%

Psychology

5.7%

Medical Assisting Services

5.4%

Legal Support Services

5.3%

Accounting

5.3%

Nursing

4.8%

Law

3.6%

General Studies

3.5%

Communication

3.3%

Human Services

2.9%

Social Work

2.3%

Management

2.3%

Political Science

2.3%

Nursing Assistants

2.1%

Secretarial And Administrative Science

2.1%

Education

2.0%

Cosmetology

1.8%

Computer Science

1.7%
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Degrees

Other

34.7%

Bachelors

25.2%

Associate

16.3%

Certificate

9.0%

Masters

8.4%

Diploma

3.3%

Doctorate

2.6%

License

0.4%
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Top Skills for An Intake Clerk

  1. Government Assistance
  2. Data Entry
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Determined eligibility of applicants for government assistance.
  • Maintained a highly organized and user-friendly file system and completed other office administrative duties including data entry and phone screening.
  • Recognized for ability to resolve challenges, provide excellent customer service and attain performance standards.
  • Prepare excel report on a daily to track our new clients engagement letters needed.
  • Received calls & Explained and interpreted information, eligibility requirements and payment methods to referral source.

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Top Intake Clerk Employers

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