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Intake clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical intake clerk skills. We ranked the top skills for intake clerks based on the percentage of resumes they appeared on. For example, 27.2% of intake clerk resumes contained data entry as a skill. Continue reading to find out what skills an intake clerk needs to be successful in the workplace.

15 intake clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how intake clerks use data entry:
  • Maintained a highly organized and user-friendly file system and completed other office administrative duties including data entry and phone screening.
  • Gathered legal information and performed data entry of legal information.

2. Patients

Here's how intake clerks use patients:
  • Follow existing patients progress that are currently admitted or in observation status in hospitals and rehabilitation centers.
  • Receive and document payments by patients*Process paperwork for new patients*Key holder*Balance monies daily*Daily reporting to supervisor*High confidentiality

3. Government Assistance

Here's how intake clerks use government assistance:
  • Program Eligibility interviewers conduct interviews in person to determine if applicants qualify for government assistance and benefits.
  • Conducted interviews with clients to determine eligibility for government assistance.

4. Computer System

Here's how intake clerks use computer system:
  • Acquired broad knowledge of legal procedures, entered legal documents into computer system and maintained judges' calendars.
  • Receive misdemeanor cases from law enforcement agencies and entered them into the Odyssey computer system.

5. Front Desk

Here's how intake clerks use front desk:
  • Assist with completion of forms: Computer usage, Typing from drafts, filing, heavy phone and Front desk traffic.
  • Respond appropriately to crisis situation as a team member.-Cover Front Desk as needed.

6. Appointment Scheduling

Here's how intake clerks use appointment scheduling:
  • Managed incoming referrals and requests for appointment scheduling.
  • Meet call and appointment scheduling goals.

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7. Client Intake

Here's how intake clerks use client intake:
  • Handled potential client intake for automobile fraud, lemon law and repossessions, and unfair debt collection and credit reporting.
  • Communicated with clients, DADS caseworkers, practitioner offices and regional nurses to facilitate client intake and initiation of services.

8. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how intake clerks use direct calls:
  • Answer and direct calls on multiple line phone system, and route all center visitors.
  • Answer phones; direct calls accordingly or takes accurate telephone messages.

9. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how intake clerks use law enforcement:
  • Received and docketed felony and misdemeanor complaints from various law enforcement agencies.
  • Updated files, released public records to other law enforcement entities and municipal agencies.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how intake clerks use telephone calls:
  • Answered public telephone calls regarding offender information.
  • Fielded telephone calls, received and directed visitors, utilized word processing programs, and monitored incoming and outgoing faxing.

11. Intake Forms

Here's how intake clerks use intake forms:
  • Take intake forms for potential further legal assistance as well as give out referrals to other legal organizations.
  • Develop protocol for Military Call Center including intake forms, files, and process.

12. Medicaid

Here's how intake clerks use medicaid:
  • Verified client eligibility through Medicaid.
  • Assisted Clients with the process of signing up for Medicaid online

13. Intake Process

Here's how intake clerks use intake process:
  • Assist client with the intake process.

14. Office Equipment

Here's how intake clerks use office equipment:
  • Operated office equipment: computer, printer, copier, scanner and fax machines.
  • Operate basic office equipment; computer, telephone, copier and facsimile.

15. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how intake clerks use hippa:
  • Maintained patient medications in a secure environment inventoried and recorded all incoming medications to maintain patient confidentiality per HIPPA requirements.
  • Certified in HIPPA and PREA state and federal regulations Accomplishments Helped to maintain a professional setting at the juvenile justice building.
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List of intake clerk skills to add to your resume

Intake clerk skills

The most important skills for an intake clerk resume and required skills for an intake clerk to have include:

  • Data Entry
  • Patients
  • Government Assistance
  • Computer System
  • Front Desk
  • Appointment Scheduling
  • Client Intake
  • Direct Calls
  • Law Enforcement
  • Telephone Calls
  • Intake Forms
  • Medicaid
  • Intake Process
  • Office Equipment
  • Hippa
  • Fax Machines
  • Insurance Coverage
  • Multi-Line Phone System
  • Background Checks
  • Management System
  • Intake Interviews
  • Patient Charts
  • Subpoenas
  • WIC
  • Cm/Ecf
  • Criminal Cases
  • Court Orders
  • Domestic Violence

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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