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How to hire an intake coordinator

Intake coordinator hiring summary. Here are some key points about hiring intake coordinators in the United States:

  • There are currently 9,047 intake coordinators in the US, as well as 44,773 job openings.
  • Intake coordinators are in the highest demand in New York, NY, with 33 current job openings.
  • The median cost to hire an intake coordinator is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new intake coordinator to become settled and show total productivity levels at work.

How to hire an intake coordinator, step by step

To hire an intake coordinator, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire an intake coordinator, you should follow these steps:

Here's a step-by-step intake coordinator hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write an intake coordinator job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new intake coordinator
  • Step 8: Go through the hiring process checklist

What does an intake coordinator do?

An intake coordinator is responsible for assisting patients with admissions to healthcare facilities. Intake coordinators help with the patients' registration process, record their health conditions and medical histories, verify their health insurance information, schedule consultation appointments, manage patients' charts, and respond to patients' inquiries and concerns. Intake coordinators perform administrative and clerical tasks as needed, such as entering patients' information on the database, filing necessary insurance documents, and creating reports. They must be detail-oriented, as well as have excellent communication and organization skills.

Learn more about the specifics of what an intake coordinator does
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  1. Identify your hiring needs

    Before you start hiring an intake coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    Hiring the perfect intake coordinator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

    This list shows salaries for various types of intake coordinators.

    Type of Intake CoordinatorDescriptionHourly rate
    Intake CoordinatorSocial and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.$13-24
    Support Services CoordinatorSupport Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings... Show more$12-26
    Family Services CoordinatorA family services coordinator maintains quantitative quality and qualitative quality monitoring systems and improvement systems for the program strategies to get executed with quality, fidelity, and reliability. They coach and offer supervisory guidance services to the family service team to keep the staff capacity robust and move the staff members towards mastering the core competencies... Show more$15-26
  2. Create an ideal candidate profile

    Common skills:
    • Patients
    • Customer Service
    • Home Health
    • Patient Referrals
    • Data Entry
    • Mental Health
    • Insurance Verification
    • Medical Terminology
    • Social Work
    • Patient Care
    • Medicaid
    • Care Services
    • Intake Process
    • Insurance Coverage
    Check all skills
    Responsibilities:
    • Help the individuals achieve those goals by working with them on action steps outline in the ISP.
    • Assist students on their IEP to complete activities and achieve annual goals relate to their transition into adulthood.
    • Manage assignments of paying medical bills limit in depth that include organizing and researching regulations as pertain to veterans eligibility.
    • Assist senior paralegals with case management and jury trial preparation for patent infringement and securities litigation matters.
    • Update youth charts in regards to allergies, medication use, and immunization history at each visit.
    • Work with medical doctors' offices, facilities and patients to ensure correct CPT codes are being process for clinical reviewer.
    More intake coordinator duties
  3. Make a budget

    Including a salary range in your intake coordinator job description is a great way to entice the best and brightest candidates. An intake coordinator salary can vary based on several factors:
    • Location. For example, intake coordinators' average salary in mississippi is 42% less than in north dakota.
    • Seniority. Entry-level intake coordinators earn 42% less than senior-level intake coordinators.
    • Certifications. An intake coordinator with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an intake coordinator's salary.

    Average intake coordinator salary

    $38,880yearly

    $18.69 hourly rate

    Entry-level intake coordinator salary
    $29,000 yearly salary
    Updated December 19, 2025

    Average intake coordinator salary by state

    RankStateAvg. salaryHourly rate
    1Illinois$48,536$23
    2District of Columbia$46,238$22
    3Connecticut$45,410$22
    4California$44,777$22
    5New Mexico$43,708$21
    6New York$43,483$21
    7Oregon$41,349$20
    8Pennsylvania$41,295$20
    9Colorado$41,213$20
    10Rhode Island$40,858$20
    11Washington$40,641$20
    12Massachusetts$40,224$19
    13Wisconsin$40,052$19
    14Arizona$39,928$19
    15Virginia$39,227$19
    16Texas$37,967$18
    17North Carolina$37,794$18
    18Maine$37,761$18
    19Missouri$37,460$18
    20Minnesota$37,157$18

    Average intake coordinator salary by company

  4. Writing an intake coordinator job description

    An intake coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an intake coordinator job description:

    Intake coordinator job description example

    Schedule: M - F 8am - 4:30 pm + flexible to job demands

    Pay Rate: $22.50 per hour + Great Benefits!

    Location: Alton, IL

    Travel Required: 10 - 25%, between IL sites to travel to meetings, trainings or presentations

    Reporting to the EVP of Programs, the Intake and Recruitment Coordinator is responsible for promoting services which provide people who have different abilities opportunities to work with integrated teams and receive work support as neededachieving the highest level of independence possible.

    Promotes the agency to the public, interviews applicants for program services, ensures the collection of proper documentation and reporting duties for policy and regulatory compliance.

    Key Responsibilities

    • Community Outreach. Promote a culture of person-centered services that advances the Companys mission to provide quality care and services in a community-based setting to individuals with disabilities. Attends and persuasively presents information on our Companys services at community events, job fairs, high schools, staffing meetings, etc. that motivates parents, guardians, agencies, teachers, and individuals with disabilities to pursue placement within our Programs. Provide an overview of the Company, services available and career opportunities/development and training. Client Recruitment. Plan, organize, and oversee the recruitment of Programs clients. Routinely contact and network with local agencies, businesses, high schools, residential providers/responsible parties and other referral sources of individuals with disabilities to fill openings within Programs department in a timely manner. Maintain a professional, positive image and attitude regarding clients, management and staff. Client Evaluations. Schedule appointments with individuals with disabilities, and applicable guardians, interested in receiving services for the Programs department. Provide an overview of the Company, services available, and career opportunities/development and training. Interview each individual and document disability, employment, personal, education, and medication history, and job and training interests. Send releases and request letters to medical and psychological providers and high school counselors to obtain supporting documentation of individuals disability. Ensure clear, timely, and complete communication flows between Intake/Recruitment, Programs contacts, parents/guardians, associated agencies, resolving issues as they arise. Client Intakes. Complete and oversee the process to start services for Individuals. Review and forward applicant Intake information to match clients to appropriate Programs Service department. Coordinate with staff to ensure services offered to clients are appropriate and a smooth client transition into the appropriate program(s). Ensure a high rate of client satisfaction.
    • Administrative Support.
    • Document, track, and review intakes to provide trend reporting and data analysis. Provide updates and reports for upper management. Develop, implement, and update intake and recruitment policies and procedures. Assist with budget support as requested by the EVP of Programs.



    Requirements

    Education:

    High School Diploma or G.E.D. Bachelors Degree preferred.

    Experience:

    2+ years experience working with people with developmental disabilities (DD) and/or mental illness (MI). Demonstrated persuasive communication skills and presentation experience required.

    Certifications/Licenses:

    CPR, 1st Aid, Crisis Prevention Institute (CPI) training provided by the company must be successfully completed within the first 4 months to be certified and annually thereafter for CPR, 1st Aid and CPI to maintain the position.

    Pre-Employment Tests:

    N/A

    Computer Skills:

    Proficient with Microsoft Word, Excel and Outlook.

    Background Checks:

    Must pass criminal background check.

    Must pass various State and Federal registry checks.

    Must pass DCFS Abuse and Neglect Tracking System check

    Must pass driving history check and Company policy criteria, maintain valid drivers license and be 21 or older to drive for Company business.

    Driving:

    Use of personal insured vehicle for Company related travel is required.

    Physical Demands

    Sitting

    Occasionally sitting in the normal course of office-sedentary type work.

    Standing

    Occasionally standing, walking, bending, squatting, reaching and twisting in the normal course of office-sedentary type work and for training workers.

    Hearing, Speaking

    Frequently listening to and speaking with managers, staff and clients to communicate about requests, training needs and other concerns.

    Seeing

    Continually visually alert to monitor, to read and write or type documents, observe employee and client interactions and communicate with all.

    Handling

    Frequently using hands in writing and typing, and general office work.

    Movement

    Kneeling required to perform CPR practice sessions, complete skills testing and use as required. Occasionally bending, reaching, and twisting; occasionally climbing stairs and/or ladders squatting.

    Lifting

    May need to lift or carry up to 50 lbs. to assist a Client to their feet from a lying or sitting position, to help with walking or for the Client to change positions.

    Benefits

    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Short Term & Long Term Disability
    • Training & Development

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  5. Post your job

    To find intake coordinators for your business, try out a few different recruiting strategies:

    • Consider internal talent. One of the most important talent pools for any company is its current employees.
    • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any intake coordinators they would recommend.
    • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level intake coordinators with the right educational background.
    • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.
    Post your job online:
    • Post your intake coordinator job on Zippia to find and recruit intake coordinator candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    Recruiting intake coordinators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

    Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new intake coordinator

    Once you've decided on a perfect intake coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

    It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

    After that, you can create an onboarding schedule for a new intake coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire an intake coordinator?

Hiring an intake coordinator comes with both the one-time cost per hire and ongoing costs. The cost of recruiting intake coordinators involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of intake coordinator recruiting as well the ongoing costs of maintaining the new employee.

Intake coordinators earn a median yearly salary is $38,880 a year in the US. However, if you're looking to find intake coordinators for hire on a contract or per-project basis, hourly rates typically range between $13 and $24.

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