Intake coordinator job description

Schedule: M - F 8am - 4:30 pm + flexible to job demands

Pay Rate: $22.50 per hour + Great Benefits!

Location: Alton, IL

Travel Required: 10 - 25%, between IL sites to travel to meetings, trainings or presentations

Reporting to the EVP of Programs, the Intake and Recruitment Coordinator is responsible for promoting services which provide people who have different abilities opportunities to work with integrated teams and receive work support as neededachieving the highest level of independence possible.

Promotes the agency to the public, interviews applicants for program services, ensures the collection of proper documentation and reporting duties for policy and regulatory compliance.

Key Responsibilities

• Community Outreach. Promote a culture of person-centered services that advances the Companys mission to provide quality care and services in a community-based setting to individuals with disabilities. Attends and persuasively presents information on our Companys services at community events, job fairs, high schools, staffing meetings, etc. that motivates parents, guardians, agencies, teachers, and individuals with disabilities to pursue placement within our Programs. Provide an overview of the Company, services available and career opportunities/development and training. Client Recruitment. Plan, organize, and oversee the recruitment of Programs clients. Routinely contact and network with local agencies, businesses, high schools, residential providers/responsible parties and other referral sources of individuals with disabilities to fill openings within Programs department in a timely manner. Maintain a professional, positive image and attitude regarding clients, management and staff. Client Evaluations. Schedule appointments with individuals with disabilities, and applicable guardians, interested in receiving services for the Programs department. Provide an overview of the Company, services available, and career opportunities/development and training. Interview each individual and document disability, employment, personal, education, and medication history, and job and training interests. Send releases and request letters to medical and psychological providers and high school counselors to obtain supporting documentation of individuals disability. Ensure clear, timely, and complete communication flows between Intake/Recruitment, Programs contacts, parents/guardians, associated agencies, resolving issues as they arise. Client Intakes. Complete and oversee the process to start services for Individuals. Review and forward applicant Intake information to match clients to appropriate Programs Service department. Coordinate with staff to ensure services offered to clients are appropriate and a smooth client transition into the appropriate program(s). Ensure a high rate of client satisfaction.
• Administrative Support.
• Document, track, and review intakes to provide trend reporting and data analysis. Provide updates and reports for upper management. Develop, implement, and update intake and recruitment policies and procedures. Assist with budget support as requested by the EVP of Programs.

Requirements

Education:

High School Diploma or G.E.D. Bachelors Degree preferred.

Experience:

2+ years experience working with people with developmental disabilities (DD) and/or mental illness (MI). Demonstrated persuasive communication skills and presentation experience required.

Certifications/Licenses:

CPR, 1st Aid, Crisis Prevention Institute (CPI) training provided by the company must be successfully completed within the first 4 months to be certified and annually thereafter for CPR, 1st Aid and CPI to maintain the position.

Pre-Employment Tests:

N/A

Computer Skills:

Proficient with Microsoft Word, Excel and Outlook.

Background Checks:

Must pass criminal background check.

Must pass various State and Federal registry checks.

Must pass DCFS Abuse and Neglect Tracking System check

Must pass driving history check and Company policy criteria, maintain valid drivers license and be 21 or older to drive for Company business.

Driving:

Use of personal insured vehicle for Company related travel is required.

Physical Demands

Sitting

Occasionally sitting in the normal course of office-sedentary type work.

Standing

Occasionally standing, walking, bending, squatting, reaching and twisting in the normal course of office-sedentary type work and for training workers.

Hearing, Speaking

Frequently listening to and speaking with managers, staff and clients to communicate about requests, training needs and other concerns.

Seeing

Continually visually alert to monitor, to read and write or type documents, observe employee and client interactions and communicate with all.

Handling

Frequently using hands in writing and typing, and general office work.

Movement

Kneeling required to perform CPR practice sessions, complete skills testing and use as required. Occasionally bending, reaching, and twisting; occasionally climbing stairs and/or ladders squatting.

Lifting

May need to lift or carry up to 50 lbs. to assist a Client to their feet from a lying or sitting position, to help with walking or for the Client to change positions.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Are you seeking a leadership role as an Intake Coordinator? Caregivers Home Health Services is seeking an experienced Intake Coordinator to join its team!
Why should you join Caregivers?

10 PTO
5 sick leave
Competitive Pay!
Growth opportunities
Excellent company culture
401k - 3% Match
Profit-Sharing program
Paid Government holidays
Blue-cross Blue Shield Medical Insurance

Responsible for receiving patient referrals with completed information necessary to service and bill. Accurately verifies insurance coverage and obtains initial visit authorization from the patient’s health plan.
Serves as the primary contact for initial intake of patient referral calls and communications regarding patient admission.
Promotes the efficiency of the admissions process by answering phones and assisting callers in a professional and timely manner escalating issues to immediate supervisor as necessary.
Accurately enters admission referral information into Kinnser computer system.
Calls referral source to verify case information and to let them know that referral was received.
Acquire Face-to-Face documentation and perform eligibility check on prospective patients.
Assure the Start of Care (SOC) documentation is received, staff is assigned and patient is seen within forty-eight (48) hours by an RN and seventy-two (72) hours by ancillary services per Medicare guidelines.
Provide detailed documentation for any variance from protocol.
Contact the patient to schedule the initial assessment visit and provide the name(s) of staff assigned to perform services.



Requirements
Graduation for High School or equivalent. College degree preferred
Have previous health care/home care experience
Strong data entry/computer skills
Must have strong attention to detail and accuracy. Excellent Customer service skills
Ability to interact effectively with all levels of personnel
Effective organizational skills
Professional Phone Demeanor
Strong written and verbal communication skills in English
Ability to work effectively in a fast paced, team environment

• Bachelor’s degree preferred, but not required
• HS diploma or GED is required.
• Previous experience in case management handling or utilization review in a healthcare plan, or similar organization, knowledge of health insurance claims practices a plus.
• Prior experience managing teams in a customer call center.
• Strong skills in medical record review.
• Familiarity with medical terminology a plus
• Current knowledge of workers compensation and legislative issues a plus.
• Experience managing call center volume through use of ACD systems
• Previous experience in quality call monitoring and performance coaching, counseling and progressive discipline.
• Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems.
• Ability to create staffing schedules and analyze call center volume, trends to Knowledge of basic computer operations.
• Intermediate knowledge of Microsoft Office including Word, Excel, Access, PowerPoint and Outlook.
• Strong time management skills.
• Knowledge of CPT codes, ICD-9 Ability to learn quickly.
• Knowledge of managed care procedures, claims payment policies.
• Courteous with strong customer service orientation.
• Previous multi-channel experience (i.e. voice, email, and chat) a plus.

At Brighton Health Plan Solutions (BHPS), we’re creating something new and different in health care, and we’d love for you to be part of it. Based in New York City, BHPS is a rapidly growing, entrepreneurial health care enablement company bringing tangible innovation to the health care delivery system. Our team is committed to transforming how health care is accessed and delivered. We believe that cost, quality, and population health are optimized when people have long term relationships with their health care providers – and that’s why we’re creating new products that today do not exist anywhere in the New York/New Jersey market. With a growing labor business under the well-known MagnaCare brand, the launch of Create - a new marketplace of health systems focused on self-insured commercial health plan sponsors, and a successful Casualty business, we’re fiercely committed to positively impacting our partners.

Company Mission:

Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.

Company Vision:

Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.

*We are an Equal Opportunity Employer.

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