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Coordinator, Intake Utilization Management

Evolent Health
Arlington, VA
**It's Time For A Change...**

**Your Future Evolves Here**

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving power that brings us to work each day. We believe in embracing new ideas, testing ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely. We have seen about 30% average growth over the last three years. Are we recognized? Definitely. We were named one of "Becker's 150 Great Places to Work in Healthcare" in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving important Diversity and Inclusion (D&I) efforts: Evolent achieved a 95% score on its first-ever submission to the Human Rights Campaign's Corporate Equality Index, was named on the Best Companies for Women to Advance List 2020 by Parity.org, and we publish an annual Diversity and Inclusion Annual Report to share our progress on how we're building an equitable workplace. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.

**What** **You'll** **Be Doing:**

**Responsibilities:**

+ Reliable and accountable to the Director of Utilization Management and Regulatory Compliance.

+ Conducts daily audits of UM Intake Coordinators and identifies system and/or operational issues hindering the attainment of quality performance standards as defined by NCQA standards, applicable State/ Federal laws and regulations.

+ Provides issue analysis and strategies for resolution and/or implementation and conveys to the Director of Utilization Management and Regulatory Compliance, Sr. Director and Managing Director of Utilization Management.

+ Participate in workgroups that address non-clinical internal activities for which Evolent Health must demonstrate improvement to meet its contractual requirements with the Center for Medicare and Medicaid (CMS), National Committee for Quality Assurance (NCQA) standards, State requirements and any other applicable entity.

+ Assist in the facilitation and file preparation of all internal and external audits e.g. internal mock audits, NCQA, CMS etc. for designated delegates as well as the Utilization Management department.

**The Experience** **You Need (Required):**

+ 3 years' experience working within a utilization management related medical management arena.

**Finishing Touches (Preferred):**

+ Knowledge of clinical operations in managed care, including quality management, outcomes, provider network, claims, and utilization management policies.

+ Ability to work in a fast paced, team environment with thoughtfulness toward client needs and critical deadlines

+ Ability to build reliance and form effective relationships with stakeholders.

+ Experience working with a virtual team with variable reportingrelationships.

+ Establish and maintain effective working relationships with all levels of staff, other business segments, and clients.

**Technical requirements:**

During the current pandemic Evolent employees are working remotely from home. As such we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

**Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.**
30d ago

VIRTUAL INTAKE COORDINATOR

Brightspring Health Services
Remote or Richmond, VA
Our Company

Equus Workforce Solutions

Overview

Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business. Continue reading for information regarding this position and apply today!

Responsibilities

+ Conduct outreach, recruitment, and assessment; determine eligibility of participants

+ Utilize virtual intake software to communicate with job seekers and to obtain verification for eligibility, enrollment and signatures.

+ Strong presentation and facilitation skills to engage participants in meeting program goals

+ Maintain case records for each participant to include service needs and activities of fulfillment according to data-management procedures and funding sources

+ Conduct follow-up, when needed, after participants have completed the program

+ Conduct group orientation for job seeker and provide a positive introduction to program components such as job search and career readiness workshops

+ Coordinate assessments throughout eligibility process

+ Identify challenges to finding employment and direct toward solutions such as partner referrals

+ Complete paperwork to document participant activity and progress

+ Maintain information about area resources and employers

+ Ensure participant accountability

+ Meet with job seeker to conduct one-on-one interviews; assesses job search plans; discuss obstacles to obtaining employment; and monitors daily activities

+ Arrange for employers to speak to job seeker about employment and employer expectations

+ Maintain scheduled, periodic contact with job seeker in a variety of locations to assess eligibility and program readiness

+ Assume central responsibility for job seeker achieving eligibility progress throughout the enrollment cycle, beginning with verification and ending with referral

+ Prepare, organize and maintain participant files reflecting the entire history of enrollment process

+ Ensure all files are reviewed and approved by manager

+ Schedule time with manager to review intake process and suggest any strategies for improvement.

+ Maintain case files in an audit-ready state and maintain log of supportive services issued

+ Submit internal and customer reports as required and process incoming referrals

+ Other duties as assigned

Qualifications

+ Bachelor's Degree plus two years related experience

+ Excellent verbal and written communication skills. Demonstrated customer service skills. Demonstrated computer skills, with experience using word processing and spreadsheet software applications.

+ Familiarity with the communities being served, with knowledge and understanding of local needs and resources.

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation's leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visithttps://equusworks.com.

Need help finding the right job?

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BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 orcontact us (https://www.brightspringhealth.com/application-assistance/) for assistance.

Equal Opportunity Employment Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

Clickhere (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

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Job LocationsUS-VA-RICHMOND

ID 2021-45546

Position Type Full-Time

Line of Business Equus Workforce Solutions
9d ago

Virtual Intake Coordinator

Res-Care, Inc.
Remote or Richmond, VA
Our Company

Equus Workforce Solutions

Overview

Do you have a passion for establishing partnerships and strategies in achieving organizational excellence? Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business. Continue reading for information regarding this position and apply today!

Responsibilities

* Conduct outreach, recruitment, and assessment; determine eligibility of participants
* Utilize virtual intake software to communicate with job seekers and to obtain verification for eligibility, enrollment and signatures.
* Strong presentation and facilitation skills to engage participants in meeting program goals
* Maintain case records for each participant to include service needs and activities of fulfillment according to data-management procedures and funding sources
* Conduct follow-up, when needed, after participants have completed the program
* Conduct group orientation for job seeker and provide a positive introduction to program components such as job search and career readiness workshops
* Coordinate assessments throughout eligibility process
* Identify challenges to finding employment and direct toward solutions such as partner referrals
* Complete paperwork to document participant activity and progress
* Maintain information about area resources and employers
* Ensure participant accountability
* Meet with job seeker to conduct one-on-one interviews; assesses job search plans; discuss obstacles to obtaining employment; and monitors daily activities
* Arrange for employers to speak to job seeker about employment and employer expectations
* Maintain scheduled, periodic contact with job seeker in a variety of locations to assess eligibility and program readiness
* Assume central responsibility for job seeker achieving eligibility progress throughout the enrollment cycle, beginning with verification and ending with referral
* Prepare, organize and maintain participant files reflecting the entire history of enrollment process
* Ensure all files are reviewed and approved by manager
* Schedule time with manager to review intake process and suggest any strategies for improvement.
* Maintain case files in an audit-ready state and maintain log of supportive services issued
* Submit internal and customer reports as required and process incoming referrals
* Other duties as assigned

Qualifications

* Bachelor's Degree plus two years related experience
* Excellent verbal and written communication skills. Demonstrated customer service skills. Demonstrated computer skills, with experience using word processing and spreadsheet software applications.
* Familiarity with the communities being served, with knowledge and understanding of local needs and resources.

About our Line of Business

Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation's leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.

Pay Min

Pay Max
9d ago

Patient Intake Coordinator

Fresenius Medical Care North America
Remote or Metairie, LA
**Job ID** 21000JR3

**Available Openings** 2

**Position Specific Information**

Remote work from home opportunity. Ideal candidates can work 8am - 5pm central.

**PURPOSE AND SCOPE:**

The Patient Intake Coordinator requires excellent sales and customer service skills. This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC). Work in a fast-paced environment managing an average case load of 75 - 100 patients. Coordinating with a variety of referral sources (hospital discharge planners, FKC clinics, non-Fresenius clinics), the Patient Intake Coordinator is responsible for securing a schedule and ensuring that all patients receive financial and medical clearances in order to receive lifesaving dialysis from FKC. Must be able to multi-task and manage cases in Salesforce CRM while receiving and making multiple phone calls to place patients. This is a "customer facing" role that is detail oriented. All patient referrals must be done timely and in compliance with company standard operating procedures along with all local, state and federal regulatory requirements.

**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

+ Responsible for placing patients through excellent sales and customer service skills. Perform case management while serving as the primary liaison with referral sources, clinics and discharge planners. Obtains chair times, financial clearance and medical clearance in a timely manner to ensure an expedited admissions process.

+ Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs. Must have excellent phone skills and be able to multi-task.

+ Coordinates the admissions process from the initial request for admission to patient placement in preferred clinic.

+ Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements. May require navigation with various levels of clinic and management staff.

+ Must be resilient and able to overcome objections and pushback.

+ Obtains the necessary information to place a patient. This includes demographic, financial and clinical information through contact and/or interview with the referral provider, patient or patient representative to complete the admissions process.

+ During transient or busy periods will assist other teams in the processing of referrals/calls. Must be able to work overtime when required.

+ Interviews patient, patient's representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission.

+ Utilizes appropriate call tracking and admissions program systems applications to ensure accurate documentation of calls. Familiarity with Salesforce, EMR systems a plus.

+ Maintains and updates Salesforce with current data, pertinent information, and status of the admissions referral as appropriate, recording details of the inquiry/referral, complaints and issues. Must have good communication and documentation skills.

+ Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions.

+ Coordinates cross functionally with multiple departments and resources within FKC to successfully place patients across FKC's operational footprint.

+ Promotes the efficiency of admissions process by answering phones and assisting callers in a professional and timely manner. Must be able to handle escalations and collaborate with supervisor/manager as necessary.

+ Works closely with applicable insurance verification teams to ensure patient is financially cleared to be placed in an FKC facility.

+ Communicates with individual clinics as needed based on current admissions process and provides prompt scheduling of patients and forwards necessary documents and records to the appropriate receiving facilities in a timely manner.

+ Collaborates with facility staff and various levels of management to effectively resolve issues impacting a patient's admissions process.

+ Immediately communicates to supervisor/manager any admissions denials from clinics or billing groups for further action and communication with management team.

+ Other duties as assigned.

+ \#remote

+ \#virtual

**Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.**

**PHYSICAL DEMANDS AND WORKING CONDITIONS:**

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**SUPERVISION:**

None

**EDUCATION:**

High School Diploma required; Associate's Degree desirable; and Bachelor's Degree strongly preferred

**EXPERIENCE AND REQUIRED SKILLS:**

+ 2 - 4 years' related experience.

+ Excellent Sales & Customer Service, Communication, Organizational and Interpersonal skills required.

+ Detail oriented with the ability to enter information accurately into a database system.

+ Working knowledge of standard office applications - email, word processing, spreadsheets, and presentations.

+ Completion of and compliance with the Marketing and Business Development Functional Compliance Program.

+ Ability to adapt to change and support new policies and procedures in a positive manner.

**EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity**

**Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**
New
5d ago

Complaints Grievances & Appeals Intake Coordinator

Oscar
Remote or Tempe, AZ
Hi, we're Oscar. We're hiring an Intake Coordinator to join our Complaints Grievances and Appeals team in our Tempe office.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role: As an Intake Coordinator, you are responsible for the beginning-to-end process of receiving and ensuring appropriate and timely setup of new member and regulator cases. You will correctly identify case type (grievance/complaint/appeal) while completing all field values within tickets accurately, processing them according to state and federal requirements. Additionally, you will ensure member cases are acknowledged via written letter within the service level standards determined by CGA Leadership, and manage incoming email communications regarding new or existing regulator cases. You will report to the CGA Team Lead. This is a remote role, you are able to work remotely in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change. Responsibilities: Communicate in writing via acknowledgement letter to members regarding the receipt of their case Managing cases to meet internal and external state regulations Assign cases to Liaison 1's utilizing the rotation spreadsheet. Work collaboratively and cross-functionally with your teammates. Correctly identify standard, exempt, void, and duplicate tickets in JIRA. Manage incoming email communications from regulators regarding new or existing regulator cases, ensure new cases are created and assigned, and properly update existing cases in JIRA, as necessary. Requirements: 1+ year of relevant experience in Healthcare Industry i.e Compliance, Complaints, Grievances & Appeals, and/or Quality Bachelor's Degree or 3 years of relevant experience Bonus points: Knowledge of State regulations in relation to the grievance and appeals process Life at Oscar: Our more than 1,000 employees aim to make health care affordable and accessible for all. We apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by your unique background and perspectives. Reasonable Accommodation Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. Pay Transparency Policy Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here. Life at Oscar: At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. Pay Transparency Policy: Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here. COVID-19 vaccine requirements for in-person work: To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request. *Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.
New
10m ago

Intake Coordinator

Robert Half
Remote or Richmond, VA
We are currently recruiting for an Intake Coordinator to work assisting with the rental housing and the eviction process. This will include intake interviews to determine the client's needs, goals and eligibility of the program housing of individuals and families. Provide referral assistance regarding available support from appropriate social service agencies and or community programs. You will provide referral assistance regarding available support from appropriate social service agencies.

The ideal candidate should have a bachelor's degree in a related field or relevant experience in a call center environment, strong commitment to social justice and excellent oral and written communications skills.
This is a remote opportunity.

Requirements Microsoft Outlook, Microsoft Word, Microsoft Excel

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .
22d ago

Financial Intake Coordinator (remote - Cincinnati area)

Commonspirit Health
Remote or Milford, OH
**Overview**

CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better, and faster, is in their own home. Providing quality home health care for over 40 years through specialized home care, home infusion, home respiratory care, hospice and medical transportation services, across the country, CommonSpirit Health at Home offers unique services dedicated to meeting the total needs of our patients.

**Responsibilities**

**Your work should be more than just a job. If you are looking for career development, flexibility in your schedule and work-life balance, your journey begins here!**

+ Processes private insurance verifications and obtains prior authorizations; verifies eligibility of Medicare, Medicaid and other third party payers; obtains credit history information for self-pay payers.

+ Answers phone and routes calls appropriately.

+ Answers via telephone and e-mail insurance questions for home health staff.

+ Assists coordinators and other staff by responding timely to requests for information.

**Qualifications**

+ High School graduate or equivalent with a minimum of one year college business courses or completion of secretarial training; or equivalent with a minimum of five years secretarial or clerical work experience in a health care environment.

+ One year secretarial or clerical work experience in a health care environment is preferred.

+ Knowledge of medical terminology either through education or practical experience is preferred.

+ Knowledge of patient referral processes, Medicare/Medicaid reimbursement regulations and third-party payer requirements for home health coverage is preferred.

**Connect With Us!**

Not ready to apply, or can't find a relevant opportunity?

Join one of our Talent Communities (https://careers-chihealthathome.icims.com/connect?back=intro&in\_iframe=1&hashed=-435626305) to learn more about a career at CHI Health at Home and experience #humankindness.

Equal Opportunity

CHI Health at Home is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseclick here. (https://dignityhealth.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=410828&hashed=258308527)

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (1-800-875-2622) and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

**Job ID** _2021-191265_

**Employment Type** _Full Time_

**Department** _Financial Intake_

**Hours / Pay Period** _80_

**Facility** _CHI Health at Home_

**Shift** _Day_

**Standard Hours** _8:00am - 5:00pm_

**Work Schedule** _8 Hour_

**Location** _OH-Milford_
11d ago

Complaints and Grievances Intake Coordinator (Temporary)

UPMC
Remote or Pittsburgh, PA
UPMC Health Plan is hiring a full-time temporary Complaints and Grievances Intake Coordinator to help support the Complaints and Grievances Department for its downtown Pittsburgh location at the US Steel Tower. This is a Monday through Friday daylight position that will predominately work from home. This will be a 6 month assignment.

This position will manage accurate and timely case entry and classification in the Complaints and Grievances (C&G) information system. Accurately maintain C&G data files.
**Responsibilities:**

+ Respond and address incoming messages via department inboxes, emails, faxes, or phone in an accurate and prompt manner.

+ Complete data entry into various information systems to support C&G processes.

+ Conduct case intake process, via cases received through verbal and written requests, and set up new cases in the C&G information system.

+ Accurately and promptly assess, enter and maintain documents in files and/or databases to assure that information is organized and readily available.

+ Identify and escalate priority and expedited issues to management within a timely manner.

+ Access multiple health plan systems to assist with case classification.

+ Retrieve, copy, collate, and file various documents associated with the complaints and grievances processes.

+ Classify member and provider complaints/appeals based on line of business and appeal rights by completing appropriate investigation with may include outbound contact, as needed.

+ Triage and respond to inquiries as appropriate or distribute as needed.

+ Support the team's efforts to improve performance against measured service operation goals.

+ Support implementation of appeals tracking system

**Qualifications**

+ High school graduate or equivalent preferred

+ 2 year of work experience in claims or customer service preferred

+ Managed care or health insurance experience preferred.

+ Proficiency in typing preferred

+ Excellent communication, organizational, and customer services skills

+ Detail-oriented

+ Knowledge with Microsoft Word and ExcelDemonstrate a positive and professional attitude at all times

+ Problem-solving and decision-making skills with a solid understanding of managed care principles Knowledge of all product lines

**Licensure, Certifications, and Clearances:**

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

REQNUMBER: 445773389
New
7d ago

Remote Intake Coordinator, Bilingual/Spanish Required (5am-1pm MST)

Workcare
Remote
This position will be responsible for answering and directing incoming Incident Intervention calls to appropriate associates, entering cases into the database system in a timely manner in addition to other administrative support, as needed in the Incident Intervention department.
Schedule:

Mon-Fri

5:00am-1:00pm MST/4:00am-12:00pm PST/6:00am-2:00pm CST/7:00am-3:00pm EST

This position is Monday-Friday 5:00am-1:00pm MST with rotating weekends and holidays included in the scheduled workweek.

Must speak fluent Spanish.

Essential Duties and Responsibilities

+ Responsible for answering and directing incoming Incident Intervention calls to appropriate associates.

+ Enter cases into database system in a timely manner.

+ Create case by obtaining employee demographic information and enter into database.

+ Send appropriate notification to the client

+ Task clinician for follow-up

+ Review after hour messages and Clinician notes.

+ Create a case (if applicable)

+ Enter documentation

+ Send notification to the client

+ Assign Clinician to created case.

+ Provide assistance to WorkCare Clinicians in case follow-up, clinic visitations, medical records and case notes.

+ Contact clinics or hospitals to obtain employee medical records as needed

+ Enter and create cases received from other departments.

+ Check right fax and attach documents to appropriate cases

+ Based on state guidelines schedule clinic visits for

+ Nurses

+ Onsite

+ II department

+ Physicians

+ Send GPL

+ Coordinate and schedule peer to peer with clinic provider and WorkCare Physician.

+ Assists with fulfilling client material request.

+ Assist clinicians with

+ Case follow up

+ Clinic visits

+ Medical records request

+ Entering case notes

+ When needed, could have responsibility for assisting with training/re-training intake coordinators.

+ Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Competencies

Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance to company policy and procedures; and take initiative on issues that arise daily.

Demonstrate civility- employees shall work well under pressure meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues, supervisors and clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience. Medical Assistant or Certified Nursing Experience preferred.

Language Skills

Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations; the ability to create and edit written materials; the skill in organizing resources and establishing priorities; and the ability to gather data, compile information and prepare reports.

Computer Skills

Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires sitting for long periods of time, working at a desk. Some bending and stretching required. Working under stress and use of telephone required. Manual dexterity required for use of calculator and computer keyboard. The employee is occasionally required to stand, walk, stoop, kneel and/or crouch.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About WorkCare:

WorkCare, Inc., is a U.S.-based, physician-directed occupational health company with global outreach.

Our mission is Protecting and Promoting Employee Health...from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.

Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains.

Visit www.workcare.com to learn more.

ID: 2021-1617

External Company Name: WorkCare Inc.

External Company URL: https://www.workcare.com/

Telecommute: Yes
New
1d ago

Intake Coordinator

Silvercareagency
Remote or Pomona, NY
Full Job Description

This is for a full time position only so you must be able to work 9am-5pm Monday-Friday in our office in spring valley. THIS IS NOT A WORK FROM HOME POSITION

Job Duties Include:

+ Heavy Call Volume 50-70 calls a day.

+ Gather medical history and insurance information from patients

+ Maintain electronic records

+ Medical billing

+ Answer patient questions over the phone.

+ Looking for reliable employees who are willing to show up every day and work hard.

+ The applicable candidate must be upbeat, caring, have strong interpersonal and communication skills.

+ Must be able to work in a fast paced environment

Requirements and Qualifications

+ Strong communication skills

+ Able to multitask and not get flustered easily

+ Computer skills

+ Customer service experience

+ Great attitude

+ Reliable

+ Knowledge of emails and phone skills

Benefits and Perks

+ Our agency is beginning to expand and grow, we are looking to add some great people to our team!

+ Schedule is Monday-Friday 9 am-5 pm

+ This is for a full time position only so you must be able to work 9am-5pm Monday-Friday in our office in spring valley. THIS IS NOT A WORK FROM HOME POSITION

Some perks include:

+ Hourly pay $16 / hour

+ Room to grow with the company

+ Work recognition

+ Paid Time Off

+ Close employee supervisor relationship

+ Can start as soon as possible!

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37d ago

Intake Coordinator

TMS Health Partners
Remote or Sacramento, CA
60d+ ago

Intake Coordinator-Remote

Essentia Health
Remote or Fargo, ND
60d+ ago

Behavioral Intake Coordinator - Remote

Unitedhealth Group
Remote or Texas
60d+ ago

Specialty Intake Coordinator - Endoscopy (Patient Access Center) - Remote

University of Minnesota Physicians
Remote or Brooklyn Center, MN
32d ago

EEO/Title IX Intake Coordinator

University of Maryland
Berwyn Heights, MD
18d ago

Intake Coordinator/Legal New BusinessWashington, DC

FLB Next Recruit Group
Washington, DC
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15d ago
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Intake Coordinator (Mental Health)- Takoma Theater (DC)

Children's National Medical Center
Washington, DC
29d ago

Patient Intake Coordinator

Clearchoice Dental Implant Centers
Columbia, MD
31d ago

Outpatient Behavioral Health Intake Coordinator

Valley Health
Winchester, VA
60d+ ago

Remote Intake Coordinator, Bilingual/Spanish Required (12:30pm-9pm MST)

Workcare
Remote
9d ago

Specialty Intake Coordinator - Endoscopy (Patient Access Center) - Remote

University of Minnesota Physicians
Remote or Brooklyn Center, MN
60d+ ago

IAD - Clinical Intake Specialist

Xpresspa
Dulles Town Center, VA
60d+ ago

New Business Intake Specialist

Robert Half
Remote or San Francisco, CA
New
3d ago

Chart Intake Specialist

Change Healthcare
Remote or Olympia, WA
8d ago

Intake Specialist Homecare 24 hrs week/days

Thedacare
Remote or Wisconsin
New
5d ago

Intake Specialist - REMOTE

Premier
Remote
12d ago

Intake Specialist - Remote

Groups: Recover Together
Remote
New
7d ago

Intake Specialist - Licensed Psychologist (Remote)

Aptihealth
Remote or Saratoga Springs, NY
8d ago

Claims Intake Specialist

United States Liability Insurance Group
Remote or Wayne, PA
14d ago

Intake and Follow-up Specialist

Conduent Incorporated
Remote or Baton Rouge, LA
24d ago

Patient Intake Specialist

Apria
Remote or Arizona
23d ago

Intake Specialist

International Rescue Committee
Silver Spring, MD
49d ago

PSA Intake Specialist - South Texas

Southwest Key Programs
Remote or Brownsville, TX
31d ago

Bilingual Intake Specialist

Acceptance Insurance
Remote
50d ago

Cloud Intake Specialist

Kforce
Remote or Waltham, MA
50d ago

Utilization Management Intake Specialist

Cedar
Remote or New York, NY
60d+ ago

Utilization Review Intake Specialist

Corvel
Remote or West Orange, NJ
60d+ ago

(Calling) Client Care Coordinator - Remote

Boomtown
Remote or Birmingham, AL
New
4d ago

Loan Intake Specialist

Direct Mortgage Loans
Frederick, MD
17d ago

Financial Intake Specialist

LHC Group
Frederick, MD
23d ago

Average Salary For an Intake Coordinator

Based on recent jobs postings on Zippia, the average salary in the U.S. for an Intake Coordinator is $33,903 per year or $16 per hour. The highest paying Intake Coordinator jobs have a salary over $44,000 per year while the lowest paying Intake Coordinator jobs pay $25,000 per year

Average Intake Coordinator Salary
$33,000 yearly
$16 hourly
Updated October 23, 2021
25000
10 %
33000
Median
44000
90 %

Highest Paying Cities For Intake Coordinator

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Seattle, WA
$40,618
$19.53
New York, NY
$39,318
$18.90
San Diego, CA
$37,978
$18.26
Columbia, MD
$37,523
$18.04
San Antonio, TX
$36,784
$17.68
Aurora, CO
$36,098
$17.35

5 Common Career Paths For an Intake Coordinator

Therapist

A therapist is responsible for improving the patients' health conditions by evaluating their needs and providing physical and mental support. Therapists are licensed, medical professionals who specialize in different areas to perform treatments and bring relief to patients. Some of their duties include diagnosing patient's problems, performing counseling services, monitoring medication progress, customizing therapy activities for pain management, and consulting other health professionals as needed. Therapists must have extensive knowledge with the medical industry to detect patients' conditions easily and provide effective medications.

Social Worker

Social workers help their clients get through problems that they may be facing. Social workers help identify individuals or groups of people, usually families, who may need assistance, generally through a set of pre-determined criteria. They then determine the best ways to help their clients by interviewing them, getting to know them, and understanding the context of their lives. They create plans that will help their clients become better, such as integrating into a new environment, assisting them in their needs, or even rescuing them from their current place. Social workers have good interpersonal skills and communication skills.

Team Leader

Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.

Patient Care Coordinator

A patient care coordinator or care coordinator is a trained health professional who manages patients' health care, such as the elderly or disabled. Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs. To comply with health care laws and regulations, care coordinators must attend training and courses so that they are updated with the new developments in health care. They are also required to take up licensure examination and should have experience in care coordination or clinical practices.

Executive Assistant

Executive assistants are employees who are assigned to work under the supervision of company executives. They manage the activities of the executives they are assigned to by manning the executive's calendar, scheduling appointments, setting meetings, ensuring that the executives are familiar with their schedule for the day, and taking note of any deliverable that may be needed. They are also responsible for taking care of any document or paperwork that the executive needs, as well as preparing presentation materials or briefers for meetings. Executive assistants are also usually exposed to actual company operations to further understand how the business works and to be of better help to the executive.

Illustrated Career Paths For an Intake Coordinator