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Intake coordinator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Carolyn Gascoigne

Below we've compiled a list of the most critical intake coordinator skills. We ranked the top skills for intake coordinators based on the percentage of resumes they appeared on. For example, 21.4% of intake coordinator resumes contained patients as a skill. Continue reading to find out what skills an intake coordinator needs to be successful in the workplace.

15 intake coordinator skills for your resume and career

1. Patients

Here's how intake coordinators use patients:

Assisted patients and providers with issues related to eligibility, referrals and authorizations for Behavioral Health and Chemical Dependency issues.
Determined initial appropriateness for admission and recommend acceptance or rejection of patients to RN based on Agency's admission criteria.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how intake coordinators use customer service:

Address basic client questions and monitor intake area activities and provide recommendation to further efficient and effective customer service.
Participate in outstanding customer service and responsible for maintaining relationships that are equally respectful to all.

3. Home Health

Here's how intake coordinators use home health:

Maintained ongoing communications with home health clinicians and staff to ensure authorization for medically necessary home health services.
Coordinated meetings and organized seminars to teach of hospice and home health benefits and eligibility.

4. Patient Referrals

A referral patient is a written instruction from a primary care doctor to see a specialist for a specific medical service. In this case, a health worker at a level of the health system with insufficient resources - medicines, equipment, skills to cope with a clinical condition seeks help from a facility that is better equipped or has other resources to assist or take over the management of patient's case.

Here's how intake coordinators use patient referrals:

Performed intake of initial patient referrals, including collection of patient demographic, medical, therapy and insurance/financial information.
Revised system for processing patient referrals and developed a coverage worksheet to process insurance specifics and authorization/contract information.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how intake coordinators use data entry:

Performed general office support including filing medical records, data entry, ordering office and medical supplies for therapist and administrator.
Process by data entry and review all referrals to include notification of insurance providers for prior authorizations and services covered.

6. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how intake coordinators use mental health:

Take calls from members and providers regarding benefits eligibility, referrals and authorizations related to mental health and substance abuse benefits.
Educated members regarding mental health benefits, authorized care and obtained clinical information for medical necessity determinations with behavioral clinicians.

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7. Insurance Verification

Here's how intake coordinators use insurance verification:

Requested insurance verification, interpreted insurance eligibility and requested authorization when necessary
Process incoming referrals, Contact patient and explain hospice services and eligibility benefits, Insurance verification, Coordinate referrals for 3 territories

8. Medical Terminology

Here's how intake coordinators use medical terminology:

Maintained knowledge of medical terminology, anatomy and physiology, and medical coding and billing procedures utilizing proper insurance fee schedules.
Interpreted physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care

10. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how intake coordinators use patient care:

Conducted level-of-care assessments of individuals in the emergency department/conferred with on-call physician staff for determining inpatient/outpatient care needs.
Introduced three Quality Improvements Protocols resulting in better patient care and communication between departments and outside contracts.

11. Medicaid

Here's how intake coordinators use medicaid:

Interviewed potential client and parent/guardian completing detailed assessment to determine eligibility for in-home or day treatment counseling program following Medicaid guidelines.
Enroll patients, establish patient records in collaboration with Entitlement coordinator, track all information related to Medicare and Medicaid entitlement.

12. Care Services

Here's how intake coordinators use care services:

Received and coordinated physician office and skilled inpatient facility referrals, identifying appropriated candidates for home care services.
Provided educational resources to the institution concerning appropriate home care services, and community resources.

13. Intake Process

Here's how intake coordinators use intake process:

Facilitate and coordinates intake process for inter-facility transfers, direct admits walk-ins, physician offices/clinics, and various referral sources.
Developed and established intake process and documentation for evidence-based preventive program for families and children identified as high-need.

14. Insurance Coverage

Here's how intake coordinators use insurance coverage:

Comprehended insurance coverage and Medicare/Medicaid Guidelines.
Communicated with Billing Specialist included with verification of insurance coverage or benefits of incoming client well expecting authorization from other facilities.

15. Substance Abuse

Here's how intake coordinators use substance abuse:

Assessed substance abuse and psychiatric problems and made addiction and dual-diagnosis treatment referrals for clients receiving State Administered General Assistance.
Performed intake assessments and maintained caseload for persons needing shelter with emphasis on public assistance and substance abuse intervention.

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What skills help Intake Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What intake coordinator skills would you recommend for someone trying to advance their career?

Carolyn Gascoigne

Professor of French and Humanities, University of Houston - Downtown

Example A: Nonprofit coordinators are often involved with planning and organizing public outreach activities. This is a good profession to enter as international companies are increasingly looking to hire individuals to help them better understand and connect to their international markets. People who enjoy travel and interacting with others, and who are self-starters, tend to enjoy this field. It may be challenging otherwise.

Do you want to know more?

List of intake coordinator skills to add to your resume

The most important skills for an intake coordinator resume and required skills for an intake coordinator to have include:

Patients
Customer Service
Home Health
Patient Referrals
Data Entry
Mental Health
Insurance Verification
Medical Terminology
Social Work
Patient Care
Medicaid
Care Services
Intake Process
Insurance Coverage
Substance Abuse
Triage

Community Resources
Admission Process
Crisis Intervention
HIPAA
EMR
Insurance Benefits
Referral Source
Computer System
Durable Medical Equipment
Insurance Eligibility
Schedule Appointments
CPT
Discharge Planning
Telephone Calls
Physician Orders
ICD-9

Community Agencies
Hippa
Inbound Calls
PT
Patient Demographics
Outbound Calls
Medical Necessity
Smooth Transition
Intake Assessments
Patient Charts
Patient Insurance
Call Tracking
Intake Interviews
Referral Process
Eating Disorders
Insurance Authorizations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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