What does an intake coordinator do?

An intake coordinator is responsible for assisting patients with admissions to healthcare facilities. Intake coordinators help with the patients' registration process, record their health conditions and medical histories, verify their health insurance information, schedule consultation appointments, manage patients' charts, and respond to patients' inquiries and concerns. Intake coordinators perform administrative and clerical tasks as needed, such as entering patients' information on the database, filing necessary insurance documents, and creating reports. They must be detail-oriented, as well as have excellent communication and organization skills.
Intake coordinator responsibilities
Here are examples of responsibilities from real intake coordinator resumes:
- Help the individuals achieve those goals by working with them on action steps outline in the ISP.
- Assist students on their IEP to complete activities and achieve annual goals relate to their transition into adulthood.
- Manage assignments of paying medical bills limit in depth that include organizing and researching regulations as pertain to veterans eligibility.
- Assist senior paralegals with case management and jury trial preparation for patent infringement and securities litigation matters.
- Update youth charts in regards to allergies, medication use, and immunization history at each visit.
- Work with medical doctors' offices, facilities and patients to ensure correct CPT codes are being process for clinical reviewer.
- Send referrals to SNF's, ALF's, and home-health agencies.
- Identify PCP on admit and facilitate communication with PCP.
- Perform as a CPR instructor to maintain staff compliance.
- Determine appropriate level of care for each client using the ASAM dimensions.
- Support the nursing staff with the SNF and home care placement process.
- Maintain knowledge of DSM, and ASAM criteria for all levels of care.
- Monitor all regulatory data collection, reports, file submissions, CMS guidance.
- Audit and addressed cases that are pending or having issues with CMS approval.
- Coordinate CPR, a, and first aid training, national certification testing, and registry.
Intake coordinator skills and personality traits
We calculated that 21% of Intake Coordinators are proficient in Patients, Customer Service, and Home Health. They’re also known for soft skills such as Problem-solving skills, Time-management skills, and Communication skills.
We break down the percentage of Intake Coordinators that have these skills listed on their resume here:
- Patients, 21%
Assisted patients and providers with issues related to eligibility, referrals and authorizations for Behavioral Health and Chemical Dependency issues.
- Customer Service, 11%
Address basic client questions and monitor intake area activities and provide recommendation to further efficient and effective customer service.
- Home Health, 6%
Maintained ongoing communications with home health clinicians and staff to ensure authorization for medically necessary home health services.
- Patient Referrals, 6%
Performed intake of initial patient referrals, including collection of patient demographic, medical, therapy and insurance/financial information.
- Data Entry, 5%
Performed general office support including filing medical records, data entry, ordering office and medical supplies for therapist and administrator.
- Mental Health, 4%
Take calls from members and providers regarding benefits eligibility, referrals and authorizations related to mental health and substance abuse benefits.
Common skills that an intake coordinator uses to do their job include "patients," "customer service," and "home health." You can find details on the most important intake coordinator responsibilities below.
Problem-solving skills. One of the key soft skills for an intake coordinator to have is problem-solving skills. You can see how this relates to what intake coordinators do because "social and human service assistants help clients find solutions to their problems." Additionally, an intake coordinator resume shows how intake coordinators use problem-solving skills: "reviewed data submitted through referral sources and performed data entry into the access solutions system. "
Time-management skills. Another soft skill that's essential for fulfilling intake coordinator duties is time-management skills. The role rewards competence in this skill because "social and human service assistants often work with many clients." According to an intake coordinator resume, here's how intake coordinators can utilize time-management skills in their job responsibilities: "collect information, data entry, process reports and paperwork and meet daily deadlines. "
Communication skills. This is an important skill for intake coordinators to perform their duties. For an example of how intake coordinator responsibilities depend on this skill, consider that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an intake coordinator: "skilled in initiating internal and external communications, and data entry. ".
Compassion. A big part of what intake coordinators do relies on "compassion." You can see how essential it is to intake coordinator responsibilities because "social and human service assistants often work with people who are in stressful and difficult situations." Here's an example of how this skill is used from a resume that represents typical intake coordinator tasks: "provide compassionate patient care and advocacy. "
Interpersonal skills. Another crucial skill for an intake coordinator to carry out their responsibilities is "interpersonal skills." A big part of what intake coordinators relies on this skill, since "social and human service assistants must make their clients feel comfortable discussing sensitive issues." How this skill relates to intake coordinator duties can be seen in an example from an intake coordinator resume snippet: "demonstrated excellence in interpersonal communication, teamwork, customer service, flexibility and reliability. "
Organizational skills. Another skill commonly found on intake coordinator job descriptions is "organizational skills." It can come up quite often in intake coordinator duties, since "social and human service assistants must often complete lots of paperwork and work with many different clients." Here's an example from a resume of how this skill fits into day-to-day intake coordinator responsibilities: "comply with organizational policies and procedures, regulatory requirements, hippa compliance and other established criteria and guidelines. "
The three companies that hire the most intake coordinators are:
- Intermountain Healthcare60 intake coordinators jobs
- Clear Choice Health Care37 intake coordinators jobs
- Discovery Behavioral Health30 intake coordinators jobs
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Intake coordinator vs. Intake specialist
Intake coordinators manage the registration of clients or patients for medical services in a health care facility. They talk to patients and their families, determine their needs, and ask for patients' medical history and their mental and physical state. It is part of their job to obtain the insurance information of the patients. The necessary skills to become an intake coordinator include good writing and reading skills, good communication, and attention to detail.
These skill sets are where the common ground ends though. The responsibilities of an intake coordinator are more likely to require skills like "patient referrals," "care services," "triage," and "admission process." On the other hand, a job as an intake specialist requires skills like "phone calls," "veterans," "powerpoint," and "medical history." As you can see, what employees do in each career varies considerably.
Intake specialists tend to make the most money working in the government industry, where they earn an average salary of $41,839. In contrast, intake coordinators make the biggest average salary, $37,268, in the health care industry.On average, intake specialists reach similar levels of education than intake coordinators. Intake specialists are 1.5% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Intake coordinator vs. Support services coordinator
Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.
In addition to the difference in salary, there are some other key differences worth noting. For example, intake coordinator responsibilities are more likely to require skills like "home health," "patient referrals," "insurance verification," and "medical terminology." Meanwhile, a support services coordinator has duties that require skills in areas such as "support services," "basic math," "windows," and "cleanliness." These differences highlight just how different the day-to-day in each role looks.
Support services coordinators may earn a higher salary than intake coordinators, but support services coordinators earn the most pay in the government industry with an average salary of $48,629. On the other hand, intake coordinators receive higher pay in the health care industry, where they earn an average salary of $37,268.Average education levels between the two professions vary. Support services coordinators tend to reach similar levels of education than intake coordinators. In fact, they're 0.8% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Intake coordinator vs. Family services coordinator
A family services coordinator maintains quantitative quality and qualitative quality monitoring systems and improvement systems for the program strategies to get executed with quality, fidelity, and reliability. They coach and offer supervisory guidance services to the family service team to keep the staff capacity robust and move the staff members towards mastering the core competencies. Other duties performed by family services coordinators include supporting vulnerable families, promoting family self-sufficiency, and supporting families whose children have special needs and chronic health conditions.
The required skills of the two careers differ considerably. For example, intake coordinators are more likely to have skills like "customer service," "home health," "patient referrals," and "data entry." But a family services coordinator is more likely to have skills like "child care," "foster care," "family support," and "support services."
Family services coordinators earn the best pay in the government industry, where they command an average salary of $44,036. Intake coordinators earn the highest pay from the health care industry, with an average salary of $37,268.When it comes to education, family services coordinators tend to earn higher degree levels compared to intake coordinators. In fact, they're 8.5% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Intake coordinator vs. Case management coordinator
The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies. There are also instances when they must reach out to clients and assist them with their needs. Furthermore, as a management coordinator, it is essential to maintain an active and transparent communication line across different departments and areas, all while adhering to the company's policies and standards.
Types of intake coordinator
Updated January 8, 2025











